Personal Assist South Yorkshire

Suite 7b, Bennett House, Pleasley Road, Whiston, Rotherham S60 4HQ
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8.8 26 Reviews
  • Personal Assist South Yorkshire, Rotherham
Personal Assist South Yorkshire provides quality care and support to adults and children living with physical and learning disabilities, neurodiversity and mental health challenges.

Established in 2017, they provide care and support services throughout Rotherham, Barnsley, Sheffield and Doncaster.

They work with individuals who wish to be remain independent in the comfort of their own home and who want control to live their life, the way they want. They are able to provide flexible person centred support, from few hours support to complex 24/7 around the clock care to support you to stay independent at home.

Personal Assist also provide specialist 24/7 care and support within their residential care homes located in South Yorkshire, to young adults who have complex physical care needs and mental health and behaviour difficulties.

The support they provide:

Personal Assist provide complex care support and their staff are trained to provide support in personal care, medication, PEG, epilepsy care and the administration of buccal midazolam. Their staff are also trained to delivery positive behaviour support.

They provide respite care which can include days, sleeping or waking nights within your own home and offers an alternative to residential care.

Personal Assist provide specialist care to young adults within their residential care homes and provide solo or shared accommodation. They are able to offer 1-1 or 2-1 support where required.

They are able to work with a number of different funding options such as direct payments, self funded and NHS funded.

Registered and regulated by the Care Quality Commision and rated 'Good' (March 2023).
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Cancer Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £22

These prices are only a guideline, please contact Personal Assist South Yorkshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Personal Assist South Yorkshire

Person in charge

  • Jackie Crosby (Care Manager)

Personal Assist South Yorkshire Reviews (26)

8.8

Personal Assist South Yorkshire has a Review Score of 8.8 (8.802) out of 10, based on 5 reviews in the last 2 years.
Over all time Personal Assist South Yorkshire has 26 reviews.

Overall Experience
  • 21
  • 3
  • 1
  • 0
  • 1
Date Published
  • 26
  • 3
  • 5
  • 5
  • 21
Reviewer Connection to Personal Assist South Yorkshire
  • 6
  • 4
  • 4
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 26, showing 21-26
Review from Andrew B (Friend of Client) published on 14 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My close friend uses this service to get to and from appointments safely. The girls are all lovely and everyone always goes above and beyond. He has the same lady every week and he would be lost without her. Before he was very isolated and depressed. This service has really improved his quality of life.
First class.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mary W (Grandmother of Client) published on 5 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi, I would like to say this is a fabulous organisation that has gone over and beyond to help my family. The ladies looking after my granddaughter are giving her confidence to blossom and experience new things. I would like to thank you for a wonderful service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Claire C (Client) published on 19 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The provider is always reliable, flexible, professional and always uses their own initiative. I feel my children and I are safe when venturing to several locations. My children and I both have confidence in our regular service providers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kerry F (Client) published on 14 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a son who is 13 and severely autistic. We were told about this agency via our social worker. We only get 4 hours per week respite through the holidays, but it has been worthwhile for us. The two ladies who take my son out are very friendly and he seems to have really enjoyed doing lots of different
activities with them. I would definitely recommend using this service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane R (Granddaughter of Client) published on 13 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Personal Assist have cared for my grandad for the last 12 months. We had been messed around by previous agencies and they have been a godsend. All the carers are fantastic and I can’t thank them enough for their constant support both for my grandad and the family as a whole.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stefan C (Father of Client) published on 13 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Personal Assist are my daughter's PA's for 6 hours a week and do a brilliant job looking after even though she has lots of disabilities to cope with.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.8 (8.802)

Overview of Review Score

The Review Score of 8.8 (8.802) out of 10 for Personal Assist South Yorkshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.552 for Personal Assist South Yorkshire is calculated as follows: ( (19 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 29 Ratings = 4.552
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Personal Assist South Yorkshire is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 May 2025

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (1)

Jackie

Jackie Crosby

Job Title: CQC Registered Care Manager Joined: 2017

Level 5 Diploma in Leadership for Health and Social Care and Children’s and Young Peoples Services, First Aid (children & babies), DOLS, Fire Safety, Safeguarding, Autism, Mental Health, Nutrition, Data Protection, Learning Disabilities, Care Act, PVAC, Medication Management, Health and Safety, Moving and Lifting, Mental Capacity Act, Deaf Awareness, Drugs and Alcohol, Brain Injury Awareness, Personalisation

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Personal Assist South Yorkshire to verify any information. View our terms and conditions. Personal Assist South Yorkshire has an Enhanced Service - more info.