Care Provided by Lone Care Services - LCS
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
We charge a simplified FLAT fee to our clients
The price(s) shown are provided by the agency. Contact Lone Care Services - LCS for full pricing details and T&Cs.
Contact Lone Care Services - LCS to get a personalised quote
Funding Types Accepted
- Private Funding (Self-funded)
Good to Know
Owner
- Lone Care Services Ltd
- Private Owned
Person in charge
- Glenn Byford (Manager)
Are you the Owner/Manager of Lone Care Services - LCS?View your Advertising Options
Lone Care Services - LCS Reviews (19)
9.2
Lone Care Services - LCS has a Review Score of 9.2 (9.167) out of 10, based on 4 reviews in the last 2 years.
Over all time Lone Care Services - LCS has 19 reviews.
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Overall Experience
Date Published
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Review from Beverley N (Daughter of Client) published on 15 May 2026 Submitted via Website•
Overall Experience
Lone care started coming into my mum in Feb 2026.
My sister and I were very impressed right from the start.
My sister and I were very impressed right from the start.
Our mum suffers from dementia so there will always be challenges especially as our mum still believes she can do everything for herself but every single one of the carers were patient and...
Lone care started coming into my mum in Feb 2026.
My sister and I were very impressed right from the start.
Our mum suffers from dementia so there will always be challenges especially as our mum still believes she can do everything for herself but every single one of the carers were patient and professional and so kind to her. Mum took to her carers straight away and built up a lovely bond with them which my sister and I will always be grateful for.
My sister and I were very impressed right from the start.
Our mum suffers from dementia so there will always be challenges especially as our mum still believes she can do everything for herself but every single one of the carers were patient and professional and so kind to her. Mum took to her carers straight away and built up a lovely bond with them which my sister and I will always be grateful for.
The care that Lone care give is exceptional right across the board, from the moment the first assessment was done until we had to stop using them because mum had a fall and needed 24hr care, they were constantly compassionate and caring not only to our mum but to myself and my sister.
↩Reply from Bilal Afzal, Director at Lone Care Services - LCS
Thank you so much for your incredibly kind words and for taking the time to share your experience with Lone Care.It was truly a privilege to support your mum and your family during this time. We understand how challenging dementia care can be, and we're so pleased to hear that your mum felt...
Thank you so much for your incredibly kind words and for taking the time to share your experience with Lone Care.It was truly a privilege to support your mum and your family during this time. We understand how challenging dementia care can be, and we're so pleased to hear that your mum felt comfortable and formed such lovely bonds with our carers. Your appreciation means a great deal to the whole team.
We're especially grateful for your recognition of the compassion, patience, and professionalism shown by our carers and office staff throughout your journey with us. Supporting not only our clients but also their families is something we care deeply about.
We wish you, your sister, and your mum all the very best for the future.
Review from Ron G (Brother of Client) published on 28 April 2026 Submitted via Website•
Overall Experience
Lone Care took over the care of my brother from another care company. I was not sure of how good his care had been in the past as I live so far away. Since Lone Care have taken over his care I have noticed the improvements when I visit him. Lone Care have a system in place where I can see all the...
Lone Care took over the care of my brother from another care company. I was not sure of how good his care had been in the past as I live so far away. Since Lone Care have taken over his care I have noticed the improvements when I visit him. Lone Care have a system in place where I can see all the carers notes for every visit that they make. Natalie and Glen the managers could not be more helpful if they tried. They have passed on messages to and from the carers.
I would like to thank everybody at Lone Care who have been involved with his care.
I would like to thank everybody at Lone Care who have been involved with his care.
I would recommend Lone Care to anybody who needs to arrange care for themselves or others.
Thank you again Lone Care.
↩Reply from Bilal Afzal, Director at Lone Care Services - LCS
Thank you so much for your kind and thoughtful feedback. It truly means a lot to us to hear that you've noticed such positive improvements in your brother's care since we began supporting him.We understand how important it is for family members to feel confident and reassured, especially when...
Thank you so much for your kind and thoughtful feedback. It truly means a lot to us to hear that you've noticed such positive improvements in your brother's care since we began supporting him.We understand how important it is for family members to feel confident and reassured, especially when they're not always nearby, so we're really pleased that our electronic care monitoring system has helped you stay connected and informed. Natalie, Glenn, and the whole team will be delighted to know their efforts have made a difference-they are deeply committed to providing the highest standard of care and communication.
Your recommendation is incredibly appreciated, and we're grateful for your trust in us.
Review from Valeria G (Daughter of Client) published on 16 December 2025 Submitted via Website•
Overall Experience
Outstanding service by lone care services really helpful and caring helped my mom a lot with companionship and taking care of herself would definitely recommend it.
Natalie and Glen are so helpful and always there whenever you need them.
Outstanding service by lone care services really helpful and caring helped my mom a lot with companionship and taking care of herself would definitely recommend it.
Natalie and Glen are so helpful and always there whenever you need them.
Review from Katy K (Daughter of Client) published on 30 July 2025 Submitted via Website•
Overall Experience
I found this company very customer care focus, they listen to my mother and our concerns, are very helpful and responsive. All the carers are very good, always on time, polite and do everything required.
I found this company very customer care focus, they listen to my mother and our concerns, are very helpful and responsive. All the carers are very good, always on time, polite and do everything required.
↩Reply from Bilal Afzal, Director at Lone Care Services - LCS
Thank you so much for your kind feedback. We are pleased to hear that your mother feels supported and listened to. Our team is committed to providing reliable and compassionate care and it's great to know that's being reflected in your experience. I will certainly pass on the feedback to our staff.Kind Regards, Director
Review from V F (Daughter of Client) published on 11 August 2022 Submitted via Website•
Overall Experience
Top staff, they spend quality time with my mum. Excellent service as regards to general chores. Wonderful ladies. Haven't used them for long but extremely impressed. My mother is also very happy with this service.
Top staff, they spend quality time with my mum. Excellent service as regards to general chores. Wonderful ladies. Haven't used them for long but extremely impressed. My mother is also very happy with this service.
↩Reply from Bilal Afzal, Director at Lone Care Services - LCS
Thanks for your kind remarks. They will certainly be passed on to our wonderful staff. Kind Regards,
Lone Care Services
Review from Jane A (Friend of Client) published on 8 March 2021 Submitted via Website•
Overall Experience
I am lasting power of attorney for a lady with mental health and mobility difficulties who has had a number of carers from a number of different care companies in the past. She says her Lone Care carers are the best that she has ever had. She says they like her and don't think she is a problem.
I...
I am lasting power of attorney for a lady with mental health and mobility difficulties who has had a number of carers from a number of different care companies in the past. She says her Lone Care carers are the best that she has ever had. She says they like her and don't think she is a problem.
I have found the people in the Lone Care office and the carers very caring, understanding, helpful and professional. I have also found them to be a stabilising influence on the lady I am responsible for. Last week the lady I am responsible for was ill and Lone Care were very flexible, doing different things than normal to support her.
I have found the people in the Lone Care office and the carers very caring, understanding, helpful and professional. I have also found them to be a stabilising influence on the lady I am responsible for. Last week the lady I am responsible for was ill and Lone Care were very flexible, doing different things than normal to support her.
Having Lone Care look after the lady has been reassuring for me and taken a weight off my shoulders. I would definitely recommend Lone Care to anyone in my situation, and for anyone with mental health and mobility difficulties.
↩Reply from Bilal Afzal, Director at Lone Care Services - LCS
Dear Jane,We are incredibly grateful that you took the time to leave us a positive review. It's much appreciated. We are glad that our staff have been able to take the weight off your shoulders. Your feedback certainly helps us to improve our services for everyone.
With warm regards,
Team @ LCS
Review from Shelia M (Client / Service User) published on 8 March 2021 Submitted via Postal Card•
Overall Experience
I am extremely satisfied and happy with the care and assistance I am receiving from the staff and carers of Lone Care Services and is all very much appreciated by me and my family. Thank you all.
I am extremely satisfied and happy with the care and assistance I am receiving from the staff and carers of Lone Care Services and is all very much appreciated by me and my family. Thank you all.
↩Reply from Bilal Afzal, Director at Lone Care Services - LCS
Dear Sheila,We are incredibly grateful that you took the time to leave us a positive review. It's much appreciated. Your feedback helps us to improve our services for everyone.
With warm regards,
Team @ LCS
Review from Pyarali J (Client / Service User) published on 17 February 2021 Submitted via Website•
Overall Experience
Service provided by Lone Care Services is quite satisfactory. Carers are almost very honest and pleasant and treat the client with respect and dignity. 90% of the time they are punctual. Most of the carers are clean and pleasant.
Service provided by Lone Care Services is quite satisfactory. Carers are almost very honest and pleasant and treat the client with respect and dignity. 90% of the time they are punctual. Most of the carers are clean and pleasant.
Review from M B (Daughter of Client) published on 10 February 2021 Submitted via Website•
Overall Experience
They have been looking after my mum for over 5 months and have friendly staff and they sort out any issues quickly and are available to discuss care at all times. Trustworthy and secure service. Would recommend to anyone needing help with care.
They have been looking after my mum for over 5 months and have friendly staff and they sort out any issues quickly and are available to discuss care at all times. Trustworthy and secure service. Would recommend to anyone needing help with care.
↩Reply from Bilal Afzal, Director at Lone Care Services - LCS
Dear M B,Thank you for taking time to leave us a positive review. We are glad that we have been able to make things little easier for you and your mum during these stressful times. Appreciate your kind remarks.
Kind Regards
Team @ LCS
Review from Louisa B (Daughter of Client) published on 5 February 2021 Submitted via Website•
Overall Experience
My mother receives care from the agency three times a day. She has Alzheimer's and lives in our home and has received care from the agency for approximately 3 and a half years. The carers support with her daily personal care as well as offer companionship. Mum has a main carer visiting daily, and a...
My mother receives care from the agency three times a day. She has Alzheimer's and lives in our home and has received care from the agency for approximately 3 and a half years. The carers support with her daily personal care as well as offer companionship. Mum has a main carer visiting daily, and a number of other carers who provide care. We are extremely impressed with the care offered. The carers are friendly and approachable. They support Mum with professionalism and are calm and caring. They are able to deal with changes in Mum’s care needs. Mum enjoys their company and seems relaxed in their presence.
↩Reply from Bilal Afzal, Director at Lone Care Services - LCS
Dear Louisa,We are incredibly grateful that you took the time to leave us a positive review. It's much appreciated. Your feedback helps us to improve our services for everyone.
Kind Regards,
Team @ LCS
Review from Linda S (Daughter of Client) published on 5 February 2021 Submitted via Website•
Overall Experience
My 95-year-old father has been looked after by Lone Care Services since 2019. This by far has been a difficult year for everyone I cannot speak highly enough about the carers that look after Dad on a daily basis, always willing to do whatever he wants done that day, he looks forward to seeing them...
My 95-year-old father has been looked after by Lone Care Services since 2019. This by far has been a difficult year for everyone I cannot speak highly enough about the carers that look after Dad on a daily basis, always willing to do whatever he wants done that day, he looks forward to seeing them and having a friendly chat. If they are concerned about his health etc I am always contacted. I am confident that Dad is safe and happy and that gives me great peace of mind.
↩Reply from Bilal Afzal, Director at Lone Care Services - LCS
Dear Linda,Thank you for your kind words. We really appreciate your feedback and glad that you and your dad are happy with our services.
Kind Regards
Team@LCS
Review from Jennie O (Daughter of Client) published on 3 February 2021 Submitted via Website•
Overall Experience
My mum has been with Lone Care for some time now and the carers that are in attendance have excelled in their delivery of duty and care. Each carer has gone above and beyond in their role as carers. The service provided as given my family much comfort and confidence that my mum has been cared for...
My mum has been with Lone Care for some time now and the carers that are in attendance have excelled in their delivery of duty and care. Each carer has gone above and beyond in their role as carers. The service provided as given my family much comfort and confidence that my mum has been cared for in the correct manner. To date, the carers in place are an asset to this agency and the office staff have been extremely supportive in assuring the consistency of its carers. Thank you!
↩Reply from Bilal Afzal, Director at Lone Care Services - LCS
Dear Jennie,Thank you for your kind words. They do mean alot to us in the office and our team of carers. Much appreciated.
Kind Regards
Team @ LCS
Review from Magdalena S (Daughter of Client) published on 3 February 2021 Submitted via Website•
Overall Experience
Excellent and very friendly service. My mum loves the girls who are helping her. Great communication with family members. Overall great service! Well done! Always on time! Treating my mum with respect understanding.
Excellent and very friendly service. My mum loves the girls who are helping her. Great communication with family members. Overall great service! Well done! Always on time! Treating my mum with respect understanding.
↩Reply from Bilal Afzal, Director at Lone Care Services - LCS
Dear Magdalena,We can’t thank you enough for the kind words about our staff and service delivery. Your review means a lot to us and lets us know we are on the right track!
Thanks again you for your trust in our services.
Kind Regards
Lone Care Services
Review from Jane M (Daughter of Client) published on 2 July 2020 Submitted via Website•
Overall Experience
The carer that looks after my dad is a diamond. The carer is extremely caring and nothing is too much trouble and everything is done to a high standard. The staff in the office are also very friendly and helpful. I highly recommend the Agency.
The carer that looks after my dad is a diamond. The carer is extremely caring and nothing is too much trouble and everything is done to a high standard. The staff in the office are also very friendly and helpful. I highly recommend the Agency.
Review from John E (Son of Client) published on 23 June 2020 Submitted via Website•
Overall Experience
My Mother has had 3 other care agencies over the last 3 years, all promising trained and experienced staff! Then in early 2020, we changed to Lone Care Services, from the start all the care staff have shown a high level of knowledge and training in the care of my Mother. They are always very...
My Mother has had 3 other care agencies over the last 3 years, all promising trained and experienced staff! Then in early 2020, we changed to Lone Care Services, from the start all the care staff have shown a high level of knowledge and training in the care of my Mother. They are always very polite/ kind and always explain what they are doing and why - this takes away some of my Mother's anxiety.
The care of my mother, who has Alzheimer's, Dementia and is Paranoid is not easy, but the carers from Lone Care Services always show her respect and dignity and I wish I'd known about Lone Care Services from the start of her care.
The care of my mother, who has Alzheimer's, Dementia and is Paranoid is not easy, but the carers from Lone Care Services always show her respect and dignity and I wish I'd known about Lone Care Services from the start of her care.
I would highly recommend Lone Care Services and I have even passed these comments to my local Social Services.
↩Reply from Bilal Afzal, Director at Lone Care Services - LCS
We really appreciate your kind remarks. We will ensure your valued feedback gets passed onto all carers who look after your mother. Kind Regards.
Review from Khurram H (Son of Client) published on 15 June 2020 Submitted via Website•
Overall Experience
Lone Care provided care for my father upon his return from hospital after major surgery to recover at home. Carers were trained and professional and generally arrived at the requested time. Management was very helpful and flexible with my dad's care needs. Can't thank them enough for their great...
Lone Care provided care for my father upon his return from hospital after major surgery to recover at home. Carers were trained and professional and generally arrived at the requested time. Management was very helpful and flexible with my dad's care needs. Can't thank them enough for their great work.
↩Reply from Bilal Afzal, Director at Lone Care Services - LCS
Thank you for your kind remarks. Kind Regards.
Review from Zahra S (Daughter of Client) published on 5 June 2020 Submitted via Website•
Overall Experience
Mum looks forward to her carers visiting. They are all kind and professional in the way she is treated. Any concerns about her well-being they immediately bring to our attention. Thank you for your care.
Mum looks forward to her carers visiting. They are all kind and professional in the way she is treated. Any concerns about her well-being they immediately bring to our attention. Thank you for your care.
↩Reply from Bilal Afzal, Director at Lone Care Services - LCS
Dear Zahra, many thanks for your kind remarks. Best regards, Team @ LCS.
Review from M T (Client / Service User) published on 23 October 2019 Submitted via Postal Card•
Overall Experience
Carers were very professional and knowledgable. They treated me with respect and gentle manner.
Carers were very professional and knowledgable. They treated me with respect and gentle manner.
Review from L R A (Sister of Client) published on 15 January 2018 Submitted via Website•
Overall Experience
Thus far, Kare Plus has proved to be a reliable company. If a carer is indisposed then we are informed as soon as possible whereas in our previous experiences with care companies, we were let down on many occasions without even an explanation or notification.
We really appreciate the efforts of...
Thus far, Kare Plus has proved to be a reliable company. If a carer is indisposed then we are informed as soon as possible whereas in our previous experiences with care companies, we were let down on many occasions without even an explanation or notification.
We really appreciate the efforts of the administrator and staff to deliver their service.
We really appreciate the efforts of the administrator and staff to deliver their service.
We wouldn't hesitate to recommend the company.
It is important to nurture care staff and make them feel truly valued. Kare Plus tries hard.Rewards are beneficial. Holiday pay would help a lot. Some companies pay a pittance but care staff have to live and keep their families. I hope the Government will wake up to this fact then more people might join the workforce.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 February 2020Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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Frequently Asked Questions about Lone Care Services - LCS
How many Carers does Lone Care Services - LCS employ?
Lone Care Services - LCS employs 54 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lone Care Services - LCS to verify any information. View our terms and conditions. Lone Care Services - LCS has a Basic Service -what a Basic Service includes.