Home Instead (Glasgow South)

18 Seaward Place, Glasgow, G41 1HH
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9.7 64 Reviews
  • Home Instead (Glasgow South), Glasgow
Home Instead in Glasgow South is a leading private home care agency based in the Southside of Glasgow.

Home Instead covers South Glasgow, East Renfrewshire and part of South Lanarkshire. This includes the localities of Giffnock, Newton Mearns, Whitecraigs, Shawlands, Newlands, Clarkston, Thorntonhall, Busby and East Kilbride.

Care Professionals pride themselves on delivering only the highest standards of care for clients in their own homes. Home Instead is made up of local people who know and understand the area and the local community.

Care Professionals support older people so that they are able to stay in their own homes and live independently.

Why is it unique?

- Minimum of a one hour call to 24/7 care. Home Instead does not believe proper care can be provided with '15 minute calls'.

- Home Instead matches the client with the Care Professionals so that wherever possible the same Care Professional Team sees the same client.

- All staff have go through a thorough recruitment process and have detailed induction training, followed by training throughout the year.

- Home Instead specialises in dementia care and Live-in care.

Services include companionship, light housekeeping, meal preparation, personal care and specialist dementia support.

Home Instead regards it as a special privilege to look after people with varying needs and conditions, with compassion and empathy.

Some clients receive two hours of housekeeping help a week, while for others 24-hour specialist dementia support is required. Others may only require help during a family break or respite period.

The services are completely adaptable and variable to suit client and family requirements.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Hospital Discharge

Funding & Fees

Minimum 1 hour visits - available on request.


Available on request

Good to Know

Group/Owner

Person in charge

  • Rod Lauder (Manager)

Home Instead (Glasgow South) Reviews (64)

Total of 64, showing 21-40
9.7

Home Instead (Glasgow South) has a Review Score of 9.7 (9.651) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead (Glasgow South) has 64 reviews.

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Review from C H (Client) published on 6 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely delighted with my Caregiver, very professional and, is a "breath of fresh air". Gets on very well with my husband too. I have been allocated a named contact, in order to keep up-to-date with any changes.

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Review from Carol G (Daughter of Client) published on 6 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I use Home Instead to provide care for my mum and husband. I cannot praise the carers enough. Each and every one of them are fantastic and I know they truly care about my mum and husband and want the best for them, as I do. It’s down to them with the support they provide to me as well, that I can keep
my mum at home which is what she would want as well as our family and I couldn’t do it on my own. I would without hesitation recommend Home Instead to anyone looking for care.

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Review from Marion R (Wife of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers have been extremely friendly and caring; they understand the needs of my husband. they seem to enjoy the activities and understand the limitations that my husband has. They are always punctual, and my husband looks forward to their visits.

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Review from Katie K (Daughter of Client) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved to Home Instead after being unhappy with the care provided by another agency. We are extremely impressed by all the carers from Home Instead. They really care and go the extra mile. They have engaged with Mum and have brightened her days. The level of care is very high. All caregivers are well
trained and operate to high standards. No shortcuts, they take pride in their work, take their time and do their best. They think of new things to do with Mum and alert me to anything that is needed. They have been in place for nearly 2 years and the care and service is as good as it was on day 1. They have a consistent team of carers looking after Mum which leads to a high level of care. The ladies in the office are extremely efficient and helpful. They support the carers and pop in to see how things are going. There is excellent communication between them, the carers and us. I feel that the well-being of Mum is at the centre of everything. I highly recommend them.

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Review from John F (Son of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother received a short period of service from Home Instead, 4 times a week for 1 month.
This was an excellent service. The carers were very professional and gave us peace of mind that my Mother was being looked after.
The addition of the app for updates was appreciated also.
I would highly recommend
Home Instead for their attention to detail and assurances of an excellent service.
Kind regards.

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Review from Vicki M (Granddaughter of Client) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has recently started to receive care from Home Instead, and it has completely changed her life and ours as family carers. We are so much more reassured knowing that she has a great carer going in every day, who she gets on with so well. The care manager has gone above and beyond on several
occasions to ensure that that service received is of an exceptional standard, nothing is ever a problem.
Thank you to all the team who have made the move to receiving care so much easier for us all. I would definitely recommend Home Instead. They are amazing!

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Review from Sheila S (Daughter of Client) published on 9 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been using the service for a couple of months now, and it is working very well with the visits providing her focus and reassurance if she needs help she knows someone will definitely be there soon. The team are delightful, friendly and chatty and Mum really looks forward to their visits, sometimes
to help with tasks but importantly to have a chat and a cup of tea with. Knowing the team are seeing Mum daily also provides us, her family, with reassurance as we all live far apart and unfortunately cannot be with Mum as much as we would like. Thank you, Team, from us all.

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Review from Elaine H (Daughter of Client) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I searched the internet for carers within ERC. The company that drew my attention from their web page was Home Instead. I contacted the company for advice and was extremely impressed with the information I was given. The person was professional and friendly and explained fully about CareGivers. An appointment
was made with the Care Manager to come and visit mum and me with regards to setting up companionship care as carers were already in place from ERC. A lot of time was spent with mum and me in such a caring and professional manner. Unfortunately mum did not receive the companionship care as she was admitted to hospital. On her discharge, I made numerous phone calls to the Council requesting Home Instead take over mum's full care. My mum is now under the care of Home Instead and has 2 exceptional CareGivers who mum loves, their care is next to none and want to be part of the family. A big credit to the Care Manager and Recruitment Co-ordinator of the company.

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Review from Elaine G (Client) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the team at Home Instead to be very professional, approachable and understanding. Our personal situation is probably more complicated than most and the team have taken the time to understand our need and do their utmost to accommodate.

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Review from Leona T (Daughter of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead looked after my mum 5-hours a day since February. From the first contact, our wishes were the priority. One phone call and they always sorted out any changes or issues. Continuity was important, and my mum had two incredible main carers. All careers who helped out were great, and she enjoyed
a chat with different people. Communication between staff about my mum’s needs was fantastic. Home Instead kept regular contact to make sure my mum and family were happy. During the lockdown, we depend on them even more. They alerted us with concerns about my mum which were invaluable. Although the charges are not cheap, we felt the service and choices it gave us were worth it. When I phoned, no matter who I spoke to, they always knew who my mum was. Thank you, everyone

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Review from N M (Daughter of Client) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents had a carer from Home Instead for 9-months, both for care, company and for help in keeping the house clean and organised. Their carer was friendly, warm, kind and great company, but also meticulous and thorough when cleaning and looking after the house. She was very flexible in responding
to my parents' needs, which changed rapidly within the space of 9-months; and also gave them excellent suggestions and ideas for making things easier in the house. My brother and I felt that our parent's carer was a real ally for all of us at a difficult time, and we are very grateful for this.

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Review from L C (Daughter of Client) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided my mother with a reliable, caring service for the past two years. All the caregivers treat my mum with respect and offer positive and reassuring assistance with personal care. In addition, the house is always left in a tidy and neat state when the caregiver leaves. Any contact
I have had with the admin and management team has been professional and positive.

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Review from Y B (Client) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the work the girls do and keep my house clean and dust-free. All 3 girls I've had were great, makes my life easier and happy.

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Review from J B (Daughter of Client) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer works consistently with my mother, treats my mum as if her own mother. Does her job with all her heart, very caring, nothing too much bother. My mother just loves her carers as they treat her with respect, care and laughter. Makes a major difference to Mum and to me knowing that my Mum is
well looked after.

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Review from L F (Client) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time I have used Home Instead Senior Care - and I have no hesitation in recommending 'Home Instead' - after coming out of hospital - or even just having a little company in the house at nights for a little while. Both young ladies I have had are pleasant and if I can keep my eyes
open - good company and very pleasant to me. I certainly would have no hesitation recommending 'Home Instead'.

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Review from F O (Daughter of Client) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care given by Home Instead. Carers have a kind, positive attitude with genuine interest in my mother and show initiative in supporting and caring for her. There is good communication and I am informed of any concerns. I have, in the past, had some concerns about the rotation
of staff, which did cause some confusion for my mother who has vascular dementia. However, this matter has largely been addressed with consistency of carers.

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Review from Sheila G (Daughter of Client) published on 15 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The main carer provided by Home Instead looked after my mum 9 nights every fortnight. We were caring for my mum at home until she passed away. This carer was with us for approximately 3 months, during which period, my mum's health varied significantly and ultimately declined.
The carer became part
of our family's trusted team. We were caring for my mum at home and it was important to us that we built up a team we could trust.
The lady provided by Home Instead was fully committed, dedicated to the care of my mum, a good communicator with all key members of the family and focussed on keeping my mum as safe, secure and happy as possible. She developed routines with my mum which gave my mum confidence and alerted us to any concerns immediately. When the Home Instead carer was on duty, we were able to go home for sleep, knowing that mum was safe.


While the main carer was on holiday, Home Instead provided a good replacement who was also good with my mum and very kind to her.

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Review from Jane D (Daughter of Client) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I received from this organisation was outstanding. My mother took a very bad fall and was in need of emergency care. We had no idea where to turn or what to do. The manager could not have been any more helpful over the phone, sign posting me to all relevant support. We had meetings with
various care providers in our area (East Kilbride) and the meeting we had from this organisation was by far the provider of choice. The manager directed all conversation to my mum and treated her like a person. Sadly my mother's health deteriorated and there was no need for a service and still the manager called to check up on how myself and my mother were getting on.
I will be recommending this provider to others.

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Review from Clare H (Daughter of Client) published on 7 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been benefiting from Home Instead care for almost two years. Their systems and office staff are very professional but what makes them is the quality of their caregivers. We have had continuity from our fantastic main carer which has allowed trust and friendship to develop. On the odd occasion
when there is a different carer the quality of care has been excellent. Having used a number of care companies in the past we appreciate the importance of this quality and consistency. Our Home Instead Carer has been a huge support not only for our Mum but to our family. Her companionship, care and patience have allowed my Mum to stay in her own home and live well with Dementia.

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Review from Richard W (Son of Client) published on 30 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very easy to set up the carers, to receive continuity of individual carers and to tailor the visits to the client’s requirements.

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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Home Instead (Glasgow South) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.651 for Home Instead (Glasgow South) is calculated as follows: ( (72 Excellents x 5) + (5 Goods x 4) + (6 Very Poors x 1) ) ÷ 83 Ratings = 4.651

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Glasgow South) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 4 May 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Excellent

(6)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (15)

Meet the Team (1)

Rod

Rod Lauder

Job Title: Registered Care Manager

Joined: 2023

As a Care Manager, the past year in my role with Home Instead has been incredibly fulfilling. The opportunity to make a tangible difference in the lives of our clients has been profoundly rewarding.


Every day, I get to work closely with individuals and their families, creating personalised care plans that genuinely improve their quality of life. The support from my colleagues and the organisation's strong emphasis on teamwork and professional development have made this experience even more enriching. Knowing that my efforts contribute to better health outcomes and greater peace of mind for those we serve is the ultimate fulfilment. At Home Instead, I truly feel I am part of something special, where compassion and excellence go hand in hand.

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