Home Instead (Glasgow South)

18 Seaward Place, Glasgow, G41 1HH
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9.7 64 Reviews
  • Home Instead (Glasgow South), Glasgow
Home Instead in Glasgow South is a leading private home care agency based in the Southside of Glasgow.

Home Instead covers South Glasgow, East Renfrewshire and part of South Lanarkshire. This includes the localities of Giffnock, Newton Mearns, Whitecraigs, Shawlands, Newlands, Clarkston, Thorntonhall, Busby and East Kilbride.

Care Professionals pride themselves on delivering only the highest standards of care for clients in their own homes. Home Instead is made up of local people who know and understand the area and the local community.

Care Professionals support older people so that they are able to stay in their own homes and live independently.

Why is it unique?

- Minimum of a one hour call to 24/7 care. Home Instead does not believe proper care can be provided with '15 minute calls'.

- Home Instead matches the client with the Care Professionals so that wherever possible the same Care Professional Team sees the same client.

- All staff have go through a thorough recruitment process and have detailed induction training, followed by training throughout the year.

- Home Instead specialises in dementia care and Live-in care.

Services include companionship, light housekeeping, meal preparation, personal care and specialist dementia support.

Home Instead regards it as a special privilege to look after people with varying needs and conditions, with compassion and empathy.

Some clients receive two hours of housekeeping help a week, while for others 24-hour specialist dementia support is required. Others may only require help during a family break or respite period.

The services are completely adaptable and variable to suit client and family requirements.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Hospital Discharge

Funding & Fees

Minimum 1 hour visits - available on request.


Available on request

Good to Know

Group/Owner

Person in charge

  • Lexie Cielesz (Care Manager)

Home Instead (Glasgow South) Reviews (64)

9.7

Home Instead (Glasgow South) has a Review Score of 9.7 (9.651) out of 10, based on 14 reviews in the last 2 years.
Over all time Home Instead (Glasgow South) has 64 reviews.

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Reviewer Connection to Home Instead (Glasgow South)
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Review from Pauline T (Daughter of Client) published on 1 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I made an enquiry to Home Instead Glasgow due to recommendations from a family friend. From the first point of contact the first impressions lived up to their expectations, service was great and the staff were knowledgeable about different packages. I was reassured that this was the best choice for
my aunt with highly trained and passionate staff. The care manager came out to discuss different care options for my aunt at a time and place which suited me. Although I did not progress with a care package due to my aunt's health deteriorating, I would highly recommend them. Please pass my sincere thank you once again to all of the team.
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Review from Elaine M (Daughter of Client) published on 29 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent professional service. The carer was a fantastic support to my mum. I watched my mum’s face light up when she arrived.
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Review from Heather D (Granddaughter of Client) published on 25 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead is a fantastic company and have shown nothing but professionalism since starting to provide care for my Gran in February of this year. The Caregivers are now developing quite a bond with my Gran and she looks forward to their visits. One of the appeals of this company was that they promised
continuity with regards to the number of staff visiting Gran and they have kept to their word. Any new staff have been gradually introduced to Gran and shadowing of more experienced staff has taken place. My Gran would not be able to stay in her own home without the care she receives and we, as a family, are very grateful for this.
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Review from Patricia D (Daughter of Client) published on 24 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first point of contact to the present day this company continue to offer the highest quality of care. My mother has benefited greatly from all staff visits and looks forward to seeing each and every one. My mother feels safe, secure and included in all aspects of her care. The staff allocated
for her visits are a small team which is of great benefit allowing continuity of care at all times.
Any query I have had has been answered promptly and nothing is a trouble to the staff.
The manager and her team should feel very proud of the huge difference made in the lives of all service users and their families.
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Review from Heather M (Daughter of Client) published on 26 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead was a wonderful service provided to my elderly father after a short stay in respite. It was a trial that my dad had to leave a care home and return to his own home. Home Instead and all the staff provided the most amazing service for my dad. I could not fault anything that they provided.
They cooked, cleaned and cared with very high standards.
I can’t thank these people enough. They were also very kind to us as a family.
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Review from Tania B (Daughter of Client) published on 18 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We knew it would take a while for Mum to accept and get used to having a carer.
As a family, one of our top priorities was that Mum had one carer only and that they got to know each other.
Home Instead were very good at making sure Mum had continuity of carer and at introducing an alternate for holiday
and sick days.
Mum's carer has exceeded all my expectations.
Of course, it takes a few weeks to adjust (on both sides) but Mum's carer quickly understood where everything was located, what Mum did and did not like and the best way to help her without being bossy nor patronising.
She has been patient, kind and has gone above and beyond on many occasions.
She has been great at communication with the family.
She has even developed a soft spot for Mum's ancient, blind and deaf dog!
We fully trust her to do what is best.
It is such a relief to know that important things are being taken care of/noticed and reported back to us. Most importantly Mum loves her.
We couldn't ask for more.
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Review from Morag G (Daughter of Client) published on 11 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been so pleased with the service provided by Home Instead for my Mum. So reliable and efficient and the fact that Mum has the same caregiver for all her visits is, for her and me, a bonus.
She was reluctant initially to have any help but is now completely comfortable with it. Reliability
and punctuality are vital, as is the rapport between client and caregiver, and these have been provided so well. I know in future I'll probably have to increase the care for Mum but feel I have found a company and personnel on whom I can rely.
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Review from Brian S (Husband of Client) published on 8 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely pleased with the care and attention my wife receives from her caregiver. No problems at all with the company, always glad to help!
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Review from Colette C (Daughter of Client) published on 7 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum, who had to be talked into receiving care, is a convert. She now looks forward to her visits from her Caregiver, when she can have a chat and listen to cheery stories while the house is kept clean and tidy. My Mum still has her independence and the family have peace of mind.
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Review from Victoria R (Daughter of Client) published on 7 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead stood out amongst the many agencies I initially contacted on behalf of my mother. They were kind, professional and quick to understand my mother’s requirements as a result of her Parkinson’s disease.


The 2 caregivers they specifically selected for my mother were (and continue to be)

really outstanding. Despite now having to make some changes to my mother’s care package, we didn’t want to lose one of the original Home Instead caregivers and so have fitted the new care-plan around her availability.


Home Instead are a seriously professional care provider and the team go out of their way to create the best package for the service user. I would not hesitate to recommend them.

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Review from Jacqui M (Daughter of Client) published on 5 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been brilliant. From the moment I contacted them seeking care for my father, they took the matter in hand and have filled me with confidence ever since. I live overseas, so this somewhat complicates matters for me in trying to navigate parental care from a distance, however, I receive
excellent communication from the team. They have been so helpful with suggestions to improve Dad's day-to-day living, and Dad very much enjoys his visits from his carer and their trips out. We have been so lucky with our choice of Home Instead, and I can't recommend them more highly.
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Review from Sandra H (Daughter of Client) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Reliable, caring, this service has made both my Mum's and my life much better. Mum always returns happy, her carer is so attentive to Mum, kind and thoughtful. We are over the moon with the service.
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Review from L B (Wife of Client) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has Parkinson's and lives in sheltered housing with help from carers. We had tried as a family to go to my older son's wedding a few years ago without personal help. The help we received was perfect. I enjoyed this wedding of my younger son more than I had enjoyed any social occasion. The
relief of the expert and kind care was amazing.
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Review from Arthur H (Client) published on 10 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
100% satisfied.


Happy Christmas and a Good New Year.


God bless you merry gentlemen.

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Review from Irene M (Wife of Client) published on 2 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first meeting, the manager, all aspects of care required were explained in detail. The carers chosen to look after my husband was very professional and always kind and understanding. I would have no hesitation in recommending the company to others.
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Review from A S (Daughter-in-law of Client) published on 23 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience of Home Instead Glasgow South's office has been entirely positive. All staff, from the carers through to the managers and superiors are highly professional and genuinely care about their clients and the quality of service they provide.
They were careful to match our mother with the
right carers and the carers had the time to get to know her.
It was the same two carers who visited every time and they would go the extra mile to brighten up our mother's day.
Home Instead is an example of what care agencies should strive to be like.
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Review from Anne M (Client) assisted by family/friend published on 5 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care (Glasgow South) responded to our requirement at very short notice. This was due to the hospital discharging me without any prior warning and council services not able to accommodate.
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Review from Irene M (Daughter of Client) published on 28 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been having a carer for the past month. She normally struggles going out herself but this has given her new interests and she looks forward to the visits.


She is in the hospital now with a broken hip but I hope she can continue when she gets home.

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Review from A H (Daughter of Client) published on 28 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was released from hospital following a stroke, her mobility was very poor and she needed support overnight.
Home Instead provided a carer within 2 days of contacting them. It made a huge difference to the family, keeping mum safe. Mum really likes the carer and felt very comfortable with her.
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Review from T B (Partner of Client) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great experience of care provided by Home Instead. The carers were truly caring, considerate and friendly and the visits were always anticipated because of the excellent care provided.


They were consistently dependable and well informed, they also completed duties in a caring and thorough manner.


The

quality of care very much met and exceeded my expectations.
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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Home Instead (Glasgow South) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.651 for Home Instead (Glasgow South) is calculated as follows: ( (72 Excellents x 5) + (5 Goods x 4) + (6 Very Poors x 1) ) ÷ 83 Ratings = 4.651
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Glasgow South) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 4 May 2023
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Excellent (6)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (15)

Meet the Team (1)

Rod

Rod Lauder

Job Title: Registered Care Manager Joined: 2023

As a Care Manager, the past year in my role with Home Instead has been incredibly fulfilling. The opportunity to make a tangible difference in the lives of our clients has been profoundly rewarding.


Every day, I get to work closely with individuals and their families, creating personalised care plans that genuinely improve their quality of life. The support from my colleagues and the organisation's strong emphasis on teamwork and professional development have made this experience even more enriching. Knowing that my efforts contribute to better health outcomes and greater peace of mind for those we serve is the ultimate fulfilment. At Home Instead, I truly feel I am part of something special, where compassion and excellence go hand in hand.

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