Home Instead (Glasgow South)

I searched the internet for carers within ERC. The company that drew my attention from their web page was Home Instead. I contacted the company for advice and was extremely impressed with the information I was given. The person was professional and friendly and explained fully about CareGivers. An appointment was made with the Care Manager to come and visit mum and me with regards to setting up companionship care as carers were already in place from ERC. A lot of time was spent with mum and me in such a caring and professional manner. Unfortunately mum did not receive the companionship care as she was admitted to hospital. On her discharge, I made numerous phone calls to the Council requesting Home Instead take over mum's full care. My mum is now under the care of Home Instead and has 2 exceptional CareGivers who mum loves, their care is next to none and want to be part of the family. A big credit to the Care Manager and Recruitment Co-ordinator of the company.

I have found the team at Home Instead to be very professional, approachable and understanding. Our personal situation is probably more complicated than most and the team have taken the time to understand our need and do their utmost to accommodate.

Home Instead looked after my mum 5-hours a day since February. From the first contact, our wishes were the priority. One phone call and they always sorted out any changes or issues. Continuity was important, and my mum had two incredible main carers. All careers who helped out were great, and she enjoyed a chat with different people. Communication between staff about my mum’s needs was fantastic. Home Instead kept regular contact to make sure my mum and family were happy. During the lockdown, we depend on them even more. They alerted us with concerns about my mum which were invaluable. Although the charges are not cheap, we felt the service and choices it gave us were worth it. When I phoned, no matter who I spoke to, they always knew who my mum was. Thank you, everyone

My parents had a carer from Home Instead for 9-months, both for care, company and for help in keeping the house clean and organised. Their carer was friendly, warm, kind and great company, but also meticulous and thorough when cleaning and looking after the house. She was very flexible in responding to my parents' needs, which changed rapidly within the space of 9-months; and also gave them excellent suggestions and ideas for making things easier in the house. My brother and I felt that our parent's carer was a real ally for all of us at a difficult time, and we are very grateful for this.

Home Instead have provided my mother with a reliable, caring service for the past two years. All the caregivers treat my mum with respect and offer positive and reassuring assistance with personal care. In addition, the house is always left in a tidy and neat state when the caregiver leaves. Any contact I have had with the admin and management team has been professional and positive.

I am very happy with the work the girls do and keep my house clean and dust-free. All 3 girls I've had were great, makes my life easier and happy.

The carer works consistently with my mother, treats my mum as if her own mother. Does her job with all her heart, very caring, nothing too much bother. My mother just loves her carers as they treat her with respect, care and laughter. Makes a major difference to Mum and to me knowing that my Mum is well looked after.

This is the second time I have used Home Instead Senior Care - and I have no hesitation in recommending 'Home Instead' - after coming out of hospital - or even just having a little company in the house at nights for a little while. Both young ladies I have had are pleasant and if I can keep my eyes open - good company and very pleasant to me. I certainly would have no hesitation recommending 'Home Instead'.

We are very pleased with the care given by Home Instead. Carers have a kind, positive attitude with genuine interest in my mother and show initiative in supporting and caring for her. There is good communication and I am informed of any concerns. I have, in the past, had some concerns about the rotation of staff, which did cause some confusion for my mother who has vascular dementia. However, this matter has largely been addressed with consistency of carers.

The lady provided by Home Instead was fully committed, dedicated to the care of my mum, a good communicator with all key members of the family and focussed on keeping my mum as safe, secure and happy as possible. She developed routines with my mum which gave my mum confidence and alerted us to any concerns immediately. When the Home Instead carer was on duty, we were able to go home for sleep, knowing that mum was safe.

While the main carer was on holiday, Home Instead provided a good replacement who was also good with my mum and very kind to her.

I will be recommending this provider to others.

My Mum has been benefiting from Home Instead care for almost two years. Their systems and office staff are very professional but what makes them is the quality of their caregivers. We have had continuity from our fantastic main carer which has allowed trust and friendship to develop. On the odd occasion when there is a different carer the quality of care has been excellent. Having used a number of care companies in the past we appreciate the importance of this quality and consistency. Our Home Instead Carer has been a huge support not only for our Mum but to our family. Her companionship, care and patience have allowed my Mum to stay in her own home and live well with Dementia.

Very easy to set up the carers, to receive continuity of individual carers and to tailor the visits to the client’s requirements.

I made an enquiry to Home Instead Glasgow due to recommendations from a family friend. From the first point of contact the first impressions lived up to their expectations, service was great and the staff were knowledgeable about different packages. I was reassured that this was the best choice for my aunt with highly trained and passionate staff. The care manager came out to discuss different care options for my aunt at a time and place which suited me. Although I did not progress with a care package due to my aunt's health deteriorating, I would highly recommend them. Please pass my sincere thank you once again to all of the team.

Excellent professional service. The carer was a fantastic support to my mum. I watched my mum’s face light up when she arrived.

Home Instead is a fantastic company and have shown nothing but professionalism since starting to provide care for my Gran in February of this year. The Caregivers are now developing quite a bond with my Gran and she looks forward to their visits. One of the appeals of this company was that they promised continuity with regards to the number of staff visiting Gran and they have kept to their word. Any new staff have been gradually introduced to Gran and shadowing of more experienced staff has taken place. My Gran would not be able to stay in her own home without the care she receives and we, as a family, are very grateful for this.

The manager and her team should feel very proud of the huge difference made in the lives of all service users and their families.

I can’t thank these people enough. They were also very kind to us as a family.

We couldn't ask for more.

She was reluctant initially to have any help but is now completely comfortable with it. Reliability and punctuality are vital, as is the rapport between client and caregiver, and these have been provided so well. I know in future I'll probably have to increase the care for Mum but feel I have found a company and personnel on whom I can rely.