Home Instead (Glasgow South)

18 Seaward Place, Glasgow, G41 1HH
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9.7 64 Reviews
  • Home Instead (Glasgow South), Glasgow
Home Instead in Glasgow South is a leading private home care agency based in the Southside of Glasgow.

Home Instead covers South Glasgow, East Renfrewshire and part of South Lanarkshire. This includes the localities of Giffnock, Newton Mearns, Whitecraigs, Shawlands, Newlands, Clarkston, Thorntonhall, Busby and East Kilbride.

Care Professionals pride themselves on delivering only the highest standards of care for clients in their own homes. Home Instead is made up of local people who know and understand the area and the local community.

Care Professionals support older people so that they are able to stay in their own homes and live independently.

Why is it unique?

- Minimum of a one hour call to 24/7 care. Home Instead does not believe proper care can be provided with '15 minute calls'.

- Home Instead matches the client with the Care Professionals so that wherever possible the same Care Professional Team sees the same client.

- All staff have go through a thorough recruitment process and have detailed induction training, followed by training throughout the year.

- Home Instead specialises in dementia care and Live-in care.

Services include companionship, light housekeeping, meal preparation, personal care and specialist dementia support.

Home Instead regards it as a special privilege to look after people with varying needs and conditions, with compassion and empathy.

Some clients receive two hours of housekeeping help a week, while for others 24-hour specialist dementia support is required. Others may only require help during a family break or respite period.

The services are completely adaptable and variable to suit client and family requirements.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Hospital Discharge

Funding & Fees

Minimum 1 hour visits - available on request.


Available on request

Good to Know

Group/Owner

Person in charge

  • Rod Lauder (Manager)

Home Instead (Glasgow South) Reviews (64)

Total of 64, showing 61-64
9.7

Home Instead (Glasgow South) has a Review Score of 9.7 (9.651) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead (Glasgow South) has 64 reviews.

Overall Experience

  • 62
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Date Published

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Review from Ruth R (Daughter of Client) published on 25 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional service.
From the initial meeting with the manager to understand my mum's requirements to matching the caregivers to her and being flexible and willing to change until the right fit was achieved.
The caregiver is lovely, very understanding and patient and good with mum - she looks
forward to her visits.
The fact that she has consistency is very important.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D P (Daughter-in-law of Client) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Home Instead Senior Care Glasgow. They provided a first class service. From our initial contact, the care provided to my mother-in-law was excellent. My mother-in-law felt safe, secure and well looked after in her new home.

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Treated with Dignity

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Review from Lesley D (Daughter of Client) published on 21 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since getting home care from Home Instead my mum has been so much happier and more confident. It has taken such a strain off my brother and I knowing that someone is going in to see my mum every day, helping her retain her independence. We are so happy that my mum is happy, and we have noticed a big
change in my mum. I would recommend Home Instead to anyone. My mum sees her carer as a friend, and she has made such a difference to my mum's life.

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Treated with Dignity

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Review from David W (Son of Client) published on 13 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the outstanding, very personalised care that has been provided for my mother. She has very complex medical and physical needs. Home Instead Senior Care and all their staff have been so friendly and helpful. Nothing is a chore. My mother has been so happy with the care she
has received. It's made a huge difference for my mother as well as myself and sisters. Thank you all at Home Instead Senior Care.

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Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Home Instead (Glasgow South) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.651 for Home Instead (Glasgow South) is calculated as follows: ( (72 Excellents x 5) + (5 Goods x 4) + (6 Very Poors x 1) ) ÷ 83 Ratings = 4.651

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Glasgow South) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 4 May 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Excellent

(6)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

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Awards / Recognitions (15)

Meet the Team (1)

Rod

Rod Lauder

Job Title: Registered Care Manager

Joined: 2023

As a Care Manager, the past year in my role with Home Instead has been incredibly fulfilling. The opportunity to make a tangible difference in the lives of our clients has been profoundly rewarding.


Every day, I get to work closely with individuals and their families, creating personalised care plans that genuinely improve their quality of life. The support from my colleagues and the organisation's strong emphasis on teamwork and professional development have made this experience even more enriching. Knowing that my efforts contribute to better health outcomes and greater peace of mind for those we serve is the ultimate fulfilment. At Home Instead, I truly feel I am part of something special, where compassion and excellence go hand in hand.

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