Review from Elaine H (Daughter of Client) published on 11 May 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum has been receiving support from Adore Home Care since January this year following a fall. She’s almost 91. She has someone to get her up, washed and dressed and to put her to bed at night. The care has been excellent and the carers as consistent as present circumstance allow. I can not recommend
this company enough. They are well organised and managed, caring and very professional. All the staff I have met from the owner to the carers have been excellent. During this recent pandemic, they have followed the national guidelines and I’m very impressed. My dad, who has mobility problems and so cannot help my mum as much as he would like is also very impressed. My mum, who is a little confused, responds really well to the care and friendliness of the staff who come to help her. Well done all at the company.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from H H (Client) published on 26 February 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
Excellent care provider. Always there for support. You are always treated with dignity and respect. Would definitely recommend.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
22 Dec 2018
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Adore Home Care Ltd
What Type of Services does Adore Home Care Ltd offer?
Adore Home Care Ltd offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Adore Home Care Ltd to verify any information. View our terms and conditions. Adore Home Care Ltd has an Basic Service - more info.