Apex Healthcare Service Ltd

Suite 22, 62 Portman Road, Reading RG30 1EA

Apex Healthcare Service Limited is a high-quality home care service based in Reading Berkshire.

Care packages are created that provide truly person-centred care to individuals who wish to remain living independently at home.

Staff are selected who have a high degree of care experience, and who also have a strong sense of compassion. Clients, carers and family are updated regularly on progress and key care decisions.

Owner : Apex Healthcare Services Ltd

Person in charge: Ugochukwu Njoku (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 12

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis)

Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Learning Disability • Personal Hygiene Care • Physical Disability • Sensory Impairment

Latest Care Quality Commission* Report on Apex Healthcare Service Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Apex Healthcare Service Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Apex Healthcare Service Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.623 for Apex Healthcare Service Ltd is calculated as follows: ( (50 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 77 Ratings = 4.623

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Apex Healthcare Service Ltd is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Apex Healthcare Service Ltd has a Review Score of 9.6 (9.623) from 13 Reviews

Average Ratings

  • Excellent
    9
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Apex Healthcare Service Ltd?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Apex Healthcare Service Ltd

  • Client / Service User
    5
  • Daughter of Client/Service User
    4
  • Husband of Client/Service User
    1
  • Relative of Resident/Service User
    1
  • Son of Client/Service User
    1
  • more

It was a difficult but necessary decision to introduce domiciliary care for my parents. From the first time that I met with the team at Apex Healthcare Service Ltd, I was impressed by their professional, responsive and caring approach.

I am so impressed with the service and support provided, both the carers and the management team are understanding and know how to deal with the changing circumstances at every point.

The carers are always friendly and do tasks without prompting and with such good grace. They have been marvellous with my parents and always show exceptional professionalism.

There have been a number of occasions where the carers have alerted us promptly to concerns which has enabled us to manage what can be a challenging situation at times.

A care diary is a useful tool for my sister and me to understand the highs and lows of the week and to help us keep aware of our parents situation.

I would happily recommend Apex to my friends and family.

How likely would you be to recommend Apex Healthcare Service Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

My parents are very happy with the service they receive from Apex. They have found them extremely flexible when trying to fit visits around another appointment and stays in hospital. The carers have all been very friendly and obliging.

How likely would you be to recommend Apex Healthcare Service Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.3 out of 5

The girls are very good, first one was good. The second one was very nice and did the job. The third one, always jolly and is really good.

How likely would you be to recommend Apex Healthcare Service Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

I am very happy with all carers visiting my father. Office staff are always helpful and always pleasant when I have had to phone them.

How likely would you be to recommend Apex Healthcare Service Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

I am very pleased with the care provided carers are knowledgeable, helpful and reliable.

How likely would you be to recommend Apex Healthcare Service Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

I have consistently been provided with the main carer who is excellent, this is a major benefit of the service. Management takes a proactive role in client care. Overall, very satisfied with the service.

How likely would you be to recommend Apex Healthcare Service Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Always very informative and supports my mother in her independence. Without this help and independent lifestyle would not be possible.

How likely would you be to recommend Apex Healthcare Service Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The carers are very friendly and very obliging. Nothing is too much trouble. Their attitude towards the patient is very good.

How likely would you be to recommend Apex Healthcare Service Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Excellent care provider. Would have no hesitation in recommending them. Very good time-keeping and keeping clients up to date with events.

How likely would you be to recommend Apex Healthcare Service Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Keith Dias, Manager at Apex Healthcare Service Ltd responded to this review on 20 Dec 2017:

Mrs B, thank you for your feedback. It has been a pleasure supporting you.

One carer is excellent, but the other two carers you have provided are only mediocre.
It appears to my son and me that the communication between the management and particularly two carers were poor since when they arrived they had little idea as to what to do, despite the considerable efforts the family had made.
One carer's sudden departure was a surprise to me and made the handover to another carer even more difficult.

How likely would you be to recommend Apex Healthcare Service Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.7 out of 5

Keith Dias, Manager at Apex Healthcare Service Ltd responded to this review on 20 Dec 2017:

Mr S thank you for your feedback. Thank you for giving us the opportunity to discuss your concerns face to face.

Fantastic service! Gives family members peace of mind knowing their relative is in good hands (trained and professional staff). I would say the main difference is the dignity given to the family member.

How likely would you be to recommend Apex Healthcare Service Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Keith, Manager at Apex Healthcare Service Ltd responded to this review on 04 Dec 2017:

Maria, thank you for your review and more importantly the opportunity you gave us to support Mr S. He is a fantastic gentleman.

Since engaging Apex to provide evening meal services to my mother they have provided a consistent and friendly service which, we consider, value for money.

How likely would you be to recommend Apex Healthcare Service Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Keith Dias, Manager at Apex Healthcare Service Ltd responded to this review on 02 Nov 2017:

J K thank you for this feedback. We enjoy supporting your mum.

My husband has Parkinson's Disease and we have been using Apex Healthcare for the last three months as he requires assistance with personal care in the mornings. We are extremely happy with the service provided. The staff (carers) are knowledgeable, helpful, friendly and caring. Thank you.

How likely would you be to recommend Apex Healthcare Service Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Keith Dias, Manager at Apex Healthcare Service Ltd responded to this review on 02 Nov 2017:

Mrs G thank you for your feedback. It has been a pleasure.

Submit a Review for Apex Healthcare Service Ltd

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are no awards/recognitions posted yet for Apex Healthcare Service Ltd

Job Vacancies

Staff Profiles

There are no staff profiles posted yet