Apex Healthcare Service Ltd

Suite 4, 62 Portman Road, Reading RG30 1EA
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9.8 116 Reviews
Apex Healthcare Service Ltd: Premium Home Care Provider in Berkshire.

Apex Healthcare Service Ltd is a top-tier home care provider based in Berkshire, specialising in delivering customised care packages designed to offer truly person-centred care for individuals seeking to maintain their independence while living at home.

The team consists of highly experienced and compassionate staff members, carefully selected for their expertise in care and their strong commitment to empathy and understanding. Clients, caregivers and family members are kept informed on a regular basis regarding progress and key care decisions.

The range of support provided by Apex Healthcare Service Ltd includes assistance with personal care, welfare checks, companionship, light housekeeping, help with transportation to and from appointments, support with shopping, and medication management.

The comprehensive list of services includes:

• Domiciliary Care
• Short-Term Care
• Respite Care
• Live-In Care
• Emergency Care
• Waking Nights
• Sleep-In Services

At Apex Healthcare Service Ltd, the team strives to provide exceptional care tailored to the unique needs of each individual, ensuring their comfort, safety, and well-being as they continue to live independently in their own homes.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20.14 – £32.69

Fees vary depending upon assessment.

These prices are only a guideline, please contact Apex Healthcare Service Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Apex Healthcare Services Ltd

Person in charge

  • Jennifer Lebrecht (Registered Manager)

Apex Healthcare Service Ltd Reviews (116)

Total of 116, showing 21-40
9.8

Apex Healthcare Service Ltd has a Review Score of 9.8 (9.766) out of 10, based on 35 reviews in the last 2 years. Over all time Apex Healthcare Service Ltd has 116 reviews.

Overall Experience

  • 79
  • 35
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Date Published

116
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Review from A G (Daughter of Client) published on 1 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A member of staff came to look after my Mum from Saturday 9th to Tuesday 12th March. She was amazing. I had full confidence in her abilities as did my Mum. My Mum grew very fond of her. Thank you for sending her!

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Review from Stephen G (Nephew of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Apex cared for my Aunt for several years, though in her final 18 months, they provided 24/7 live-in care.
Apex has always been helpful, considerate, and communicative.
The staff at Apex, both in the Office and the carers themselves, do really care.

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Review from Tamara P (Wife of Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had four different care companies for the last two years. We were very lucky to finally find and get the Apex Healthcare, they are the best. The carers were helpful, caring, friendly, willing to go the extra mile. They were always on time and performed their duties to a high standard. Our special
thank you and gratitude go to the management of this company, their dedication and attitude, their thorough needs assessments and care plans and their person-centred approach. It is so nice to be helped by people that love their jobs. My husband felt safe and very well looked after at home by Apex carers. They made him smile and happy and entertained.
We were impressed with Apex Healthcare, well done to them and keep up this excellent work. Highly recommended.

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Review from Jane S (Daughter of Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family we were very impressed and grateful for the care and services provided by the staff and carers. This involved finding a suitable carer at very short notice, which we were very relieved by. The staff member who visited could not have been more thorough or helpful in her assessment of my father's
needs, and we were impressed that she took the time to visit the home and really understand what was needed, and to meet my father. It gave us a lot of reassurance and comfort in Apex's ability to provide professional care and support.
Both carers we had were very professional, with an excellent caring manner about them - we were most impressed. If there was one negative at all to mention it was that they arrived late on all three nights that we needed their services for. Whilst on one occasion we were contacted to be informed that one of the carers would be late, it was nevertheless a little disappointing.

Reply from Keith Dias, Manager at Apex Healthcare Service Ltd

Thank you for your wonderful review, we appreciate all feedback.

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Review from S G (Sister of Client) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to praise the staff and carers for their support when my family member had a fall.
They kept the family informed about what steps they had taken, from arranging a visit to the hospital and following up afterwards with health care professionals as to what support
my family member needed to enable their everyday home environment to be safe.
The carers have given their utmost care in supporting my family members.
I have always received excellent service when contacting a staff member, and they have been very supportive.

Reply from Keith Dias, Manager at Apex Healthcare Service Ltd

Thank you for your amazing review; we appreciate every kind word.

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Review from E B (Client) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers were friendly and helpful and did everything I asked. They have given me my confidence back after the shock of having a heart attack. Thank you, girls.

Reply from Keith Dias, Manager at Apex Healthcare Service Ltd

Thank you for the warm feedback. I'm glad our team were able to help you get your confidence back.

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Review from Helen W (Daughter of Client) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are all very caring and attentive. Mum enjoys their company and I don’t know what we’d do without their help and support. The timings aren’t always consistent but the team will always try to accommodate changes to the planned visit times.

Reply from Keith Dias, Manager at Apex Healthcare Service Ltd

Thank you for the amazing feedback, we appreciate every kind word.

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Review from David H (Husband of Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were rather apprehensive of embarking on a home care situation. However, our concern was unfounded as our ‘care' person was excellent and my wife and I were suitably impressed with her attitude, work and pleasant disposition.

Reply from Keith Dias, Manager at Apex Healthcare Service Ltd

Thank you for your amazing review, we appreciate every kind word.

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Review from M E (Next of Kin) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The client has Alzheimer's and limited mobility, she needs help to walk, shower, dress and feed. As next of kin, I'm involved with the daily running and overview of her and her home.
The client has been with this agency since June 2022 and has had the current live-in carer since January 2023. The
carer is excellent and deals with the client in a very positive, calm, helpful and understanding way. We have had no problems during the year and the carer follows the procedures and requests of the agency and myself very well.
The agency is very good and I would highly recommend them. They are helpful and respond to any phone call or request efficiently. I have a good relationship with all the staff and their carer training is very professional and covers many aspects really well.

Reply from Keith Dias, Manager at Apex Healthcare Service Ltd

Thank you for your amazing review, we appreciate every kind word.

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Review from Susan B (Client) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class support. My daughter called Apex on a Friday afternoon for help with my personal care after taking a fall at home.
They were there 9 am next day to help me. Every carer, without exception, was wonderful. Kind, caring and helped me in my hour of need. Thank you Apex

Reply from Keith Dias, Manager at Apex Healthcare Service Ltd

Thank you for the amazing feedback, we appreciate every kind word.

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Review from R H (Client) assisted by family/friend published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, very happy but would like extra members of support if possible to give greater variety.

Reply from Keith Dias, Manager at Apex Healthcare Service Ltd

Thank you for your amazing review, we appreciate every kind word.

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Review from Paul J (Client) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very attentive. The carer who left to work with people who have disabilities was the best. The others are very good. It's good to have the same carer.

Reply from Keith Dias, Manager at Apex Healthcare Service Ltd

Thank you for your amazing review, we appreciate every kind word.

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Review from Rosemary B (Client) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the last five years, I have had care from you. I have nearly always been very satisfied in the presentation of your ladies and the lovely way they treat me. Office staff also always very helpful.
Always honest and caring, I am absolutely happy with the wonderful service.
Thank you all, you are
all highly recommended.

Reply from Courtney, Care Lead at Apex Healthcare Service Ltd

Thank you for your wonderful review. We enjoy having you as a client.

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Review from Ros M (Daughter of Client) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care package provided by Apex Healthcare. The office and management team have been excellent. They regularly contact me to review the care Mum is receiving and deal with any queries quickly and efficiently. Mum has a live-in carer and the level of care she has received
has been outstanding. Her carer looks after her like she is family. All her personal needs are taken care of, along with keeping Mum and the house clean. The carer encourages and helps Mum to do her exercises every day, which is definitely helping with her mobility. The carer is also a very good cook and has made some delicious food for Mum. Overall, I would highly recommend Apex Healthcare. My only wish would be that the costs were less.

Reply from Courtney, Care Lead at Apex Healthcare Service Ltd

Thank you for the amazing feedback, we appreciate every kind word.

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Review from Sandra D (Sister-in-law of Client) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Apex have been caring for my brother-in-law for 4 months - they took over his care after a long spell in hospital and 6 weeks with a re-enablement team. I have been very pleased with their services and my brother-in-law's progress since. Reluctant to have carers, he soon found the staff who visit him
friendly, helpful, caring and always happy to chat - boosts his day enormously. I have access to the carer's notes through the app on my tablet which makes it simple to see any potential problems rapidly and act accordingly. I have found the staff in the office friendly and are super fast in resolving any queries/problems. Recently I was concerned for my brother-in-law as I was unable to reach him on the telephone for quite some time, the line was constantly engaged. As I live almost 200 miles away I rang Apex and asked if they had anyone in the area who could drop in to check on him - problem solved within the hour - phone had been off the hook! I have no criticisms whatsoever about Apex's service.

Reply from CourtneyO, Care Lead at Apex Healthcare Service Ltd

Thank you for your wonderful feedback on the care we provide, we are glad our carers have helped your brother-in-law warm to the idea of having some help where required.

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Review from Z E (Daughter of Client) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very elderly mother has resisted the idea of home care and I have finally got her to accept the idea of a morning visit to help with starting the day and remembering to take medication. It has gone well, largely due to the nature of the staff who she finds kind, patient and courteous and have won
her over. They always find time for a chat which she appreciates. I have found the management and admin staff efficient and easy to deal with.

Reply from CourtneyO, Care Lead at Apex Healthcare Service Ltd

Thank you for your amazing feedback on the care we provide, I know our carers love seeing Mum.

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Review from E H (Client) assisted by family/friend published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with the care given to me by the Apex carers and their helpfulness when helping me with laundry chores.

Reply from Courtney O, Care Lead at Apex Healthcare Service Ltd

Thank you for your great feedback on the care we provide.

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Review from E J (Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers interact with me which is important for mental health and wellbeing, always polite and ask if anything else is needed. Timekeeping is good and kept informed if running late, enjoy the visits every day as I am a social person but unfortunately cannot get out much by myself.

Reply from Courtney M, Care Lead at Apex Healthcare Service Ltd

Thank you, we know our carers love seeing you everyday.

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Review from Sheila D (Wife of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Whilst I am more than happy with the professionalism of the carers I do have a problem with some arriving late. This can be due to a number of factors, delays with previous clients, traffic etc. Sending a carer from south Reading to north Caversham during rush hour seems to be a scheduling problem.
If a carer is going to be late a quick phone call will suffice. Additionally, I have requested more than once that you stop sending the next week's rota in the post. It will normally arrive on a Tuesday which is a bit late as my husband's care starts on a Monday! Stopping this will also save your postage and admin costs.

Reply from Courtney M, Care Lead at Apex Healthcare Service Ltd

Thank you Sheila for your review, our apologies for your concerns raises, I will be in contact to see if we can resolve these for you and your husband.

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Review from M S (Son of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The office never leaves messages when calling merely try to call numerous times. Staff don’t always treat clients with respect. Staff don’t seem to communicate as a team. Some staff spend as little time as possible on visits. Some staff however are very good.

Reply from Courtney M, Care Lead at Apex Healthcare Service Ltd

Thank you M S for review, we apologise for your concerns raised I will be in contact to resolve these for you both.

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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Apex Healthcare Service Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.766 for Apex Healthcare Service Ltd is calculated as follows: ( (162 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 205 Ratings = 4.766

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Apex Healthcare Service Ltd is based on 35 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (22)

Jennifer

Jennifer

Job Title: Registered Manager

Joined: 2018

Jennifer is our much-loved Registered Manager at Apex Healthcare Services, she's your passionate ally, champion, and advocate. She's there to really get under the skin of each client's needs, making sure they get the right support, just when they need it. By pouring her energy into this, she ensures that each individual gets a tailor-made care plan that hits the mark. In her world, it's all about providing care that's focused on the person, and she wouldn't have it any other way.

The experience she creates for her clients and colleagues isn't just efficient, it's as smooth as a brand-new marble countertop. It's all about making sure everyone feels cared for and valued - just like family.

What really gets Jennifer buzzing is the personal connections she makes with her clients. Her secret ingredient? Building sincere, trust-based relationships that pave the way for effortless transitions into care services. Seeing clients smile as they continue to live independently at home isn't just a rewarding moment, it's the very heart of what she does. Knowing that she's made a real difference in their lives, well, that just puts a big ol' cherry on top.

But Jennifer isn't all work and no play. When she's not championing her clients, she's off being a supermom to a high-energy young lad. Their adventures take them from the mystery of the back garden to the thrill of the adventure parks, creating memories as vibrant as a summer's day. Being a mom has unleashed Jennifer's competitive side - a throwback to her past as a Berkshire Cross Country team runner. Rumour has it she can give her son a good run for his money!

To sum it up, Jennifer's dedication, coupled with her ability to truly understand her clients and deliver person-centred care, makes her an irreplaceable gem in the Apex family. Her passion for making a difference is what sets her apart. She's not just a Registered Manager, she's a life changer.
... Read more
Ioana

Ioana

Job Title: Operations Manager

Joined: 2018

Meet Ioana, our power-packed Operations Manager at Apex Healthcare Services. She runs our day-to-day operations, oversees staff, and partners with management to optimize patient care and costs.

But that's not the only thing running high on her power meter! Did you know? If 'Having Energy' was an Olympic sport, Ioana would undoubtedly be a gold medallist. She channels this endless energy into not just her work, but also her passions outside of work.

When she's not streamlining operations or leading our team, you'll find her in her garden, tending to her plants with the same dedication she brings to our office. Or in her kitchen, experimenting with exciting new dessert recipes.

Ioana's energy is contagious and sets the tone for our team. Her commitment to maintaining a healthy work-life balance is a testament to her dynamic personality and makes her an invaluable asset to Apex Healthcare Services and our community.
... Read more
Ayodeji (Ayo)

Ayodeji (Ayo)

Job Title: Care Coordinator

Joined: 2022

Ayodeji (Ayo) masterfully conducts the day-to-day running of the office with a blend of professionalism and a light-hearted touch. As the composer of our care workers' rotas, Ayo harmonizes schedules, ensuring that everything runs like a well-tuned symphony.

Ayo's forte lies in his exceptional communication skills, orchestrating seamless interactions between care workers and service users. In his role, Ayo adeptly clears issues and queries while maintaining the tempo of record-keeping and general administration. Little-known fact: Ayo's passion for music spills into his work, as he hums tunes softly while crafting the perfect rotas. The various challenges faced when Ayo does the rota, such as client preferences, team member skill sets, and visit locations, are met with the same emotional intensity he brings to his music.

Outside of work, Ayo's love for music crescendos with his ability to play seven musical instruments. A charming anecdote - Ayo's virtuosic violin skills helped him woo his wife before they tied the knot. With family as his magnum opus, Ayo's commitment to them always takes centre stage.

Ayo's blend of humour and dedication creates a harmonious work environment, making him a treasured member of our Apex ensemble
... Read more
Courtney

Courtney

Job Title: Care Lead

Joined: 2022

Meet Courtney, the beating heart of Apex as our Care Lead! Her role includes a colourful medley of responsibilities, from answering calls and emails to creating bespoke care plans tailored to our client's needs. With meticulous attention to detail, Courtney ensures our team consistently delivers the highest standard of care. While she may look young and appreciate the compliments, Courtney possesses an "old soul" and her wisdom far surpasses the expectations of those around her. A keen observer and listener, Courtney excels in care planning and communication.

Our very own social media maestro, Courtney now curates our online presence - Please find, follow and like our Facebook page ( ApexHealthcareServices1 ) to keep up to date and gain insight into what's happening in the team.

Soft-spoken yet genuinely caring, Courtney's warmth radiates through every interaction with clients and carers alike, addressing concerns with the utmost empathy and compassion.

Outside of Apex, Courtney embraces the joys of motherhood with her two little boys, aged 5 and 2, and balances the delightful chaos as a fur mum to her 5-year-old canine companion.

With a love for adventure, Courtney and her family can often be found exploring the great outdoors and making memories to last a lifetime.

Courtney's perfect blend of professionalism, humour, and genuine care makes her an invaluable asset to our team, brightening the lives of clients and colleagues alike.
... Read more
Adilla

Adilla

Job Title: Care Supivisor

Joined: 2023

Meet the ever-dynamic, Adilla - our Senior Carer at Apex, who finds her role here more rewarding than finding the last piece of a 1000-piece jigsaw puzzle!

Adilla swoops into her workday, dedicated to infusing the lives of her care recipients with happiness, comfort, and support. Her enthusiasm for caregiving is as infectious as a viral cat video and shines through brighter than the sun on a Zanzibar beach. Every day, she's making a positive difference like a pro-level Sudoku master solving a puzzle in record time.

Outside the realm of her caregiving duties, Adilla is a water sprite who adores swimming and can outpace a seahorse any day! It’s her favourite way to relax and keep fit. Plus, it reminds her of her days on the island - four memorable years on the jewel that is Zanzibar.
When she's not channelling her inner mermaid, Adilla indulges in long, scenic walks, absorbing nature's artistry, and finding zen-like tranquillity in the lap of the great outdoors. These hobbies are her secret sauce for personal fulfilment, contributing to her overall well-being, and ensuring she's always in top form to deliver compassionate care.

Did you know? Adilla is also an extraordinary left-hander, a trait shared by creative geniuses! Born into a large family, Adilla began her culinary journey at the tender age of nine and has been serving up delicious meals ever since.

Aside from her love for cooking, Adilla is an unabashed lover of board games, quizzes, puzzles, and brain teasers - perhaps the only teasers she enjoys. Her love for these activities demonstrates her sharp intellect and fantastic sense of humour.

So, if you need some cheer, a hearty laugh, or someone to whip up a fantastic meal while winning at Trivial Pursuit, Adilla's your go-to at Apex Healthcare Services!
... Read more
Odette

Odette

Job Title: Manager/Invoicing

Joined: 2017

Meet Odette, our managerial maestro at Apex Healthcare Services Ltd! She's the one keeping the ship steady, providing guidance like a GPS for the team so they can navigate their responsibilities safely and effectively.

Odette’s skills don’t just stop at people management, she also handles invoices like a pro card dealer, processing them with such accuracy and efficiency that even our calculators are jealous. Her keen attention to detail could give a detective a run for his money, ensuring our company's financial processes run smoother than a freshly Zamboni-ed ice rink.

With years of experience in the care industry under her belt (not to mention a collection of stories that could rival an epic saga), Odette has met more remarkable individuals than there are stars in the night sky. She treasures the personal stories shared by our clients more than a pirate loves his treasure chest, deepening her understanding of their unique journeys like an anthropologist uncovering an ancient civilization.

But don't let her professional demeanour fool you. Outside of work, Odette is quite the adventurer! Whether she's embracing the invigorating thrill of a brisk walk or diving headfirst into swimming, Odette embraces an active lifestyle like a fish to water.

And let's not forget about Kiwi, her spirited Border Collie, who can sometimes be as unpredictable as a weather forecast. Kiwi keeps Odette on her toes, and her love for her canine companion is as profound as her commitment to nurturing those in her care.

In essence, Odette is the beating heart of Apex Healthcare Services. Her leadership and compassion, coupled with a passion for connecting on a deeper level (and a dash of dog-mom dedication), make her an indispensable gem in our crown. All hail Odette - the manager, the mentor, the swimmer, the walker, and, of course, the dog whisperer!
... Read more
Robert

Robert Bezuidenhout

Job Title: Company Director

Joined: 2017

Robert is a Company Director at Apex Healthcare Services Ltd. Robert plays a crucial role in supporting the team's daily service operations. His keen focus on finance and compliance guarantees that the company consistently provides safe and compassionate care to all clients.

With more than ten years of experience in the care industry, Robert has gained a profound appreciation for the significance of enabling clients to maintain their independence by living at home. This mission has not only become a central aspect of his professional career but also a deeply rewarding personal endeavour.

Outside his duties at Apex Healthcare Services Ltd, Robert is a passionate acoustic guitar enthusiast. He dreams of perfecting his Jazz guitar skills as he continues to grow and develop, showcasing his belief in the importance of ongoing personal growth and development. Robert's love for music also serves as a testament to the crucial role hobbies and interests play in achieving a balanced life.

As a vital member of Apex Healthcare Services Ltd, Robert's expertise in operations, finance, and compliance is essential in upholding the company's exceptional standards of care. His unwavering commitment to providing a secure and supportive environment for clients, coupled with his personal affinity for music, renders him an indispensable asset to the Apex team.
... Read more
Keith

Keith Dias

Job Title: Managing Director

Joined: 2017

Keith is the dedicated Managing Director, of a company committed to providing exceptional care services for individuals with various needs. With over a decade of experience in the care industry, Keith has worked closely with local authorities, local care providers, and Assistive Technology teams. His passion for helping people with limiting conditions, such as mobility issues, inspired him to pursue a Master's (MSc) in Assistive Technology.

As a firm believer in the power of innovation, Keith advocates for the integration of traditional support and cutting-edge technology to ensure positive outcomes for individuals in the community. His approach to care is guided by the "Mum test," a principle that emphasizes treating every person supported by Apex as if they are our own loved ones. This mindset reminds the team that each individual they care for is someone's mother, father, brother, sister, daughter, or son, ensuring that the highest quality care is provided to all.

Under Keith's leadership, Apex Healthcare Services Ltd has become a leader in the care industry, with a strong focus on empathy, compassion, and innovation. As an advocate for both technology and human connection, Keith is dedicated to improving the lives of those in need and empowering them to live life to the fullest.

And here's a fun slice of Keith: Not only is he a dedicated director and advocate, but he's also a fun-loving, toy-hoarding dad! He's been known to enjoy his kids' toys just as much (if not more) than they do. It's like Toy Story but with a happy co-existence instead of a rivalry! This playful side is a testament to his belief in balancing work and play. So next time you see him in a meeting, remember, he might just be holding back a brilliant LEGO-building strategy!
... Read more
Natasha

Natasha

Job Title: Payroll Specialist

Joined: 2018

Meet Natasha, our amazing Finance Payroll Specialist who's part-time but full of life! With a knack for numbers and a dedication to precision, she's a whizz at managing the financial aspects of Apex Healthcare Services and ensuring that our payroll ticks like a Swiss watch.

But don't let the finance role fool you - Natasha used to be a teacher! She's even qualified to teach English as a second language, and she's always there to lend a helping hand (and a lesson or two) to her colleagues when they need it.

When she's not at work, you might find Natasha leading a Christian-based Learning Disability group. She's passionate about lifting others up and making a positive difference in her community.

And the music? Natasha loves it! Whether it's singing in the shower or jamming to her favourite tunes, music is a source of joy and balance for her.

Above all, Natasha is a proud and loving mum to two wonderful little girls. She cherishes every moment she spends with her children, from the everyday routines to the special occasions that turn into lasting memories.

Here at Apex Healthcare Services, we value Natasha not only for her financial expertise and work ethic but also for her spirit of teaching, her community involvement, and her commitment to a well-rounded life. We're lucky to have her on our team, and we know she brings the same dedication to all the roles she plays, whether it's at work, in her community, or at home.
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Beverley

Beverley

Job Title: Care Assistant

Joined: 2017

Meet Beverley, a passionate carer who finds fulfilment in
her work of caring for others. For Beverley, being a carer
isn't just a job, but a way of expressing her genuine care
and concern for people. "I care because I care about
people," she says, and it's this empathy and compassion
that makes her such a valuable asset to the people she
cares for.

When Beverley isn't working as a carer, she likes to stay
active and tends to her garden. Her hobbies allow her to
relax and recharge, ensuring that she can return to her
work with renewed energy and focus. Beverley is an
excellent example of someone who loves what she does
and recognizes the importance of self-care.
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Natalia

Natalia

Job Title: Care Assistant

Joined: 2018

Meet Our Care Luminary: Natalia!

Introducing Natalia, our caregiving dynamo with a heart of gold!

With every interaction, she weaves a tapestry of kindness, dedication, and an essence of calm. Building deep and meaningful connections with her clients isn't just a job for her; it's a calling. She doesn't just care; she dives deep, always prioritizing their needs and ensuring they feel seen and heard.

Natalia's superpower? An unwavering commitment paired with an innate ability to actively listen. She's not just there for her clients; she's truly present, bringing a sense of tranquillity and going above and beyond in every sense.

Away from her caregiving cape, Natalia is a beacon of joy for her two little girls. Their giggles and adventures together are the melodies that fill her heart.

And when she's carving out "me-time", you'll find her breezing through scenic bike trails or making a splash in the pool. These invigorating activities are her secret recipe for rejuvenation, ensuring she's always energized and balanced, ready to sprinkle her unique brand of care magic.

Cheers to Natalia, who effortlessly blends kindness, calm, and dedication, making the world a brighter place one care moment at a time!
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Vasilica

Vasilica

Job Title: Care Assistant

Joined: 2018

Introducing Vali, our caregiving virtuoso with a heart that spans continents! From the medical wards of Romania to the homes of England, Vali's journey is fuelled by an unwavering mission: to touch lives and make a difference.

Every day, Vali dives into a world of diverse souls, offering her dedication and warmth. She doesn't just care; she immerses herself, finding joy in every connection and story.

But wait, there's more to Vali than her caregiving magic! Off-duty, she's a culinary explorer, whisking up flavours and embarking on global adventures. Her zest for life and passion for cooking are as infectious as her compassion.

With a heart as vast as her experiences, Vali's presence is a soothing balm, bringing comfort and delight to all in her care. We're beyond grateful to have this globe-trotting, pot-stirring, life-enriching gem in our community. Cheers to Vali, our international beacon of care and joy!
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Stephen

Stephen

Job Title: Care Assistant

Joined: 2021

The Champion: Stephen!

Say hello to Stephen, our beacon of empowerment! With a heart full of compassion and a demeanour of calm, Stephen's mission is clear: to light the path for others towards independence. "I care because my purpose is to help people stand tall on their own," he says with unwavering conviction.

Every gesture, every word, every action of Stephen's radiates his genuine desire to uplift. He's not just there to help; he's there to champion, guide, and stand by you until you find your stride.

From his encouraging pep talks to his patient mentorship and hands-on support, Stephen is the wind beneath many wings, helping dreams take flight. A pillar of our team, his bold character stands out, always choosing the path of righteousness. In a world that often wavers, Stephen is a testament to steadfastness and integrity.

Here's to Stephen, a true gem in our midst, reminding us that with the right support, everyone can soar. We're beyond grateful to have such a man of honour on our team. The world indeed needs more Stephens!
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Maria

Maria

Job Title: Care Assistant

Joined: 2021

Our Ray of Sunshine: Maria!

Step into a room with Maria, and you're instantly wrapped in a kaleidoscope of joy, laughter, and bright colours! Maria isn't just a carer; she's a burst of vibrant energy that lights up every space she enters. With a mantra that goes, "I care because it brings smiles to people's faces," she truly embodies the spirit of joy.

Maria's enthusiasm isn't just infectious; it's a testament to her deep-seated compassion. Her bubbly personality is like a magnet, drawing people in and making them feel cherished and at ease. It's no wonder that with just a smile, a word, or a gesture, she can turn any moment into a memorable one.

But the colour in Maria's life isn't limited to her caregiving. Off-duty, she's wrapped in the most radiant hues of love with her granddaughter. Their bond, as vivid and heartwarming as Maria's favourite bright colours, is a testament to the depth of their connection. Every giggle, every shared story, is a treasured moment for Maria.

Here's to Maria, our dazzling beacon of energy, compassion, and all things colourful! With her around, life isn't just lived; it's celebrated in the brightest shades!
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Naseem

Naseem

Job Title: Care Assistant

Joined: 2021

Introducing Our Compassionate Connector and Team Champion: Naseem!

Meet Naseem, our caregiving hero whose heart beats to the rhythm of kindness, connection, and unwavering team support. In the world of care, she's not just a presence; she's a force of compassion, joy, and solidarity.

Naseem understands something profound – the true impact of taking a moment to genuinely connect, not just with clients but also with her team. It's in these moments when she sees the spark of joy light up her clients' and colleagues' faces, that the essence of her work comes alive. This isn't just a job for Naseem; it's a journey of heart-to-heart connections that extends to every member of her team.

But wait, there's more to her magic! Naseem brings with her a resilient sense of humour, a beacon that guides her through every challenge. Her laughter isn't just a sound; it's a remedy, a burst of positivity that uplifts everyone around her, clients and colleagues alike. Whether it's a shared joke or a funny story, Naseem knows that laughter can be the best medicine.

Her dedication to acts of kindness goes beyond the ordinary. Naseem doesn't just perform tasks; she weaves threads of care and empathy, creating bonds that last. Her ability to forge meaningful connections is not just a skill; it's a gift – one that makes her an exceptional caregiver and a cherished team member.

Naseem's approach to care lights up lives, bringing comfort, laughter, and a profound sense of companionship. But her commitment doesn't stop there. She's always there, encouraging her team, and going above and beyond her role to ensure that her colleagues' well-being needs are met. She's the glue that holds the team together, the cheerleader everyone needs during challenging times.

Here's to Naseem, a shining example of how kindness, laughter, genuine connections, and team spirit can transform caregiving into an art form. She's not just caring for clients; she's uplifting an entire team.
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Barbara

Barbara

Job Title: Care Assistant

Joined: 2021

Meet Our Heartfelt Heroine: Barbara!

Introducing Barbara, a caregiving angel whose every action is fuelled by compassion and a deep-seated desire to uplift and connect. In the realm of caregiving, she's not just a professional; she's a beacon of hope and warmth.

Barbara finds her greatest joy in the smiles of her clients, in turning their moments of solitude and sorrow into bursts of joy and contentment. She's not just there to perform tasks; she's there to reignite the sparkle that life sometimes dims.

But Barbara's magic doesn't stop at just physical care. She delves deeper, recognizing the crucial role of mental and emotional well-being. Her approach is a blend of empathy and genuine concern, creating a sanctuary where individuals feel safe to open up, to be heard, and to be understood.

Her commitment to nurturing both the physical and mental health of those in her care elevates her role far beyond the ordinary. Barbara doesn't just offer support; she offers a piece of her heart, a listening ear, and a comforting presence.

Her efforts are more than just duties; they are heartfelt gestures of unwavering support. Barbara's presence in the lives of her clients is a source of comfort, joy, and cherished companionship.

Here's to Barbara, our exceptional caregiver, whose dedication and heartfelt efforts illuminate the lives of those she touches. In a world where care is needed the most, she shines the brightest.
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Janeffer

Janeffer

Job Title: Care Assistant

Joined: 2022

Meet Janeffer, a compassionate caregiver with a
deep-rooted passion for making a positive impact in the lives of others. Inspired by her desire to make a difference, Janeffer finds motivation in building strong and meaningful connections with her clients. It is in these moments of developing closer bonds and earning their trust that she feels truly fulfilled.

Janeffer understands the importance of companionship and the significant role it plays in enhancing the well-being of her clients. She cherishes the opportunities to provide genuine companionship, offering a comforting presence and creating a supportive environment where
individuals can feel valued and understood.

Witnessing the positive impact of these relationships in her clients' lives is a constant source of motivation for Janeffer.
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Doreen

Doreen

Job Title: Care Assistant

Joined: 2022

Introducing Our Care Virtuoso: Doreen!

Say hello to Doreen, a caregiving gem whose dedication and compassion are as boundless as her desire to make a real difference. In the tapestry of care, Doreen is a standout thread, weaving positive impacts into the lives she touches.

Doreen's journey in caregiving is marked by an unwavering commitment that fills her with a deep sense of satisfaction. She knows that with every gesture, every moment of support, she's not just doing a job; she's changing lives.

In her quest for balance, Doreen embraces the art of self-care. Her secret? Stealing moments for rejuvenating naps, a simple yet powerful way to refresh her mind and spirit. These precious pauses are her wellspring of energy, keeping her centred and ready to give her best.

Family time for Doreen is a treasure trove of joy and connection. The laughter, the stories, and the shared moments are the jewels that enrich her life, reminding her of the beauty in the world outside her caregiving role.

And when it's time for a little self-indulgence, Doreen dives into the delightful world of shopping. These escapades are more than just retail therapy; they're a celebration of her hard work, a chance to treat herself and revel in life's little pleasures.

Doreen's blend of professional dedication and personal joy is a testament to her caring soul. She's not just a caregiver; she's a beacon of compassion and a model of how to find happiness in both giving and receiving care.

Here's to Doreen, our exceptional caregiver, whose heart is as big as her impact, reminding us all of the power of care, compassion, and a well-timed shopping spree!
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Jane

Jane

Job Title: Care Assistant

Joined: 2022

Meet Jane: Our Gentle Guardian of Care

Introducing Jane, a caregiver whose very essence is woven with compassion and a tender, approachable nature. In the world of caregiving, she stands as a beacon of soft-spoken strength and heartfelt dedication.

Jane's journey in caregiving is fueled by a profound love for aiding the most vulnerable. Her passion isn't just a part of her job; it's the core of who she is. With every gentle word and every thoughtful gesture, Jane's commitment to making a tangible difference in people's lives shines brilliantly.

Her motivation springs from the knowledge that her efforts bring light and positivity to those she serves. Jane takes immense pride in her ability to uplift and support, especially those who find themselves most in need of a caring touch and a kind word. Her dedication is more than a professional choice; it's a calling that she answers with grace and empathy.

But what truly sets Jane apart is her balanced approach to caregiving and self-care. She understands that to pour out compassion, one must also be replenished. Her commitment to her own well-being is as steadfast as her dedication to others, ensuring she is always at her best when providing support.

With Jane, those in her care find more than just assistance; they find a source of solace, encouragement, and unwavering support. Her presence offers a safe haven, a nurturing space where individuals can embark on their journey towards improved well-being with a reliable and gentle guide by their side.

Here's to Jane, our exceptional caregiver, whose soft approach, deep dedication, and nurturing spirit make her not just a caregiver, but a guardian angel in the lives of those she touches.
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Jamaica

Jamaica

Job Title: Care Assistant

Joined: 2022

Meet Jamaica: Our Caregiving Superstar with a Side of Sparkle!

Introducing Jamaica, a caregiving sensation whose journey was inspired by her mom – think of them as the dynamic duo of compassion! Jamaica doesn't just care for people; she sprinkles a little bit of joy and a whole lot of love in everything she does, turning everyday caregiving into an extraordinary experience.

Jamaica's philosophy? Every person is a unique storybook, and she's there to add some fun plot twists with her care and kindness. Her clients don't just look forward to her visits; they're practically waiting at the door with party hats on!

When she's off the caregiving clock, Jamaica is all about recharging with her favourite people – her partner, friends, and family. Think of it as her own personal fan club, where the laughs are loud, the hugs are hearty, and the love is limitless. And let's not forget her culinary escapades! Jamaica in the kitchen is like a dance-off between flavours – always exciting and slightly unpredictable.

Oh, and sunsets? For Jamaica, they're not just Instagram-worthy moments. They're her daily dose of tranquillity, where she soaks in the beauty and plots her next day's adventures – or at least what to cook next!

Jamaica's not just a caregiver; she's a ray of sunshine with a knack for making everyone feel like they're the star of the show. Her team adores her not just for the care she provides, but for the laughter and light-hearted moments that seem to follow her wherever she goes.

Here's to Jamaica, our caregiving superstar with that extra dash of sparkle, making the world a brighter (and funnier) place, one care visit at a time!
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Dean

Dean

Job Title: Care Assistant

Joined: 2023

Meet Dean, a dedicated carer who brings passion and
enthusiasm to his work every day. For Dean, caring isn't
just a job - it's a calling. "I care because it makes me feel valuable," he explains. He takes great pride in his ability to help others and make a difference in their lives.

When Dean isn't working as a carer, he enjoys unwinding
with a game of snooker or listening to the latest hits. His
hobbies allow him to relax and recharge, ensuring that he can return to his work with renewed energy and focus.

Dean is a shining example of someone who not only loves what he does but also recognizes the importance of taking time for oneself.
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Faiqa

Faiqa

Job Title: Care Assistant

Joined: 2023

Our Sunshine Caregiver: Faiqa!

Say hello to Faiqa, our caregiving ray of sunshine! With a heart brimming with compassion and a laugh that's pure magic, Faiqa has a special knack for brightening up any room. Her approach to life? Friendly, pleasant, and always with a contagious, light-hearted chuckle that can defuse even the tensest moments.

Deeply devoted to the elderly, Faiqa treasures every story shared, every meal enjoyed, and every moment of support she provides. And oh, speaking of meals, she once whipped up a feast for the entire team that's still talked about!

When she's not sprinkling her care magic, Faiqa laces up for refreshing runs and walks, keeping her spirit and body in top form. And her wanderlust? It takes her to corners of the world, exploring and soaking in new experiences.

With her blend of dedication, vibrant energy, and unforgettable laugh, Faiqa is more than just a caregiver.

She's a burst of joy, comfort, and warmth in the lives of all she touches. Cheers to Faiqa, our delightful beacon of care and happiness!
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