Baxters Homecare Ltd

4B High street, Slough SL1 1EE

Baxters Homecare Ltd provides domiciliary care in the Berkshire, Buckinghamshire and Surrey areas.

Offering hourly care, respite care, nursing care, specialist care, dementia care and palliative care, to name but a few.

Baxters Homecare is committed to creating care packages in collaboration with GPs, CCG, social workers and other healthcare organisations, where necessary.
   
Staff are polite and caring and ready to advise families on any issues.

Owner : Baxters Homecare Ltd

Person in charge: Andrea Baxter (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer

Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Learning Disability • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Baxters Homecare Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Baxters Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Baxters Homecare Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.818 for Baxters Homecare Ltd is calculated as follows: ( (36 Excellents x 5) + (8 Goods x 4) ) ÷ 44 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Baxters Homecare Ltd is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Baxters Homecare Ltd has a Review Score of 9.8 (9.818) from 8 Reviews

Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Baxters Homecare Ltd?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Baxters Homecare Ltd

  • Daughter of Client/Service User
    2
  • Husband of Client/Service User
    2
  • Brother of Client/Service User
    1
  • Client / Service User
    1
  • Partner of Client/Service User
    1
  • more

End of Life care was provided for my wife during her final days. The team were sympathetic and cheerful providing some light relief during this difficult time whilst attending to her necessary requirements.

How likely would you be to recommend Baxters Homecare Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.6 out of 5

I cannot speak more highly of the carers who visit my husband on a daily basis.
It seems nothing is too much trouble, and we are always greeted with a smile.
The Care Policies held at Baxters Homecare Ltd, I am confident in saying, are second to none.
I can confidently recommend this company.
They have shown constant support, attention to detail, and kindness when it is most needed.

How likely would you be to recommend Baxters Homecare Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Baxters Homecare Ltd has been exceedingly professional, helpful and responsive in their work, but also genuinely sympathetic and sensitive towards their client, our terminally ill mother in her suffering and pain. Every individual carer was kind and thoughtful and did her utmost to ease our mother's pain and to make her as comfortable as possible.

How likely would you be to recommend Baxters Homecare Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Very good quality care. Caring, sensitive, talkative and a pleasure to see every morning. Willing to be flexible around hospital appointments. Always ask how I am feeling, show genuine concern. All really fabulous, lovely ladies, would highly recommend.

How likely would you be to recommend Baxters Homecare Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The care was excellent, they always turn up on time with smiles on their faces. They interact with us and was very knowledgeable about all aspects of care. The manager came to check on things and was always polite.

How likely would you be to recommend Baxters Homecare Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The three visits a day we received helped me to keep my partner at home until she died, as we had both wanted. Not only did the carers look after her beautifully but their visits were very helpful and reassuring to me. I was especially impressed by the way the manager made regular visits herself and kept a close eye on everything. Thank you so very much.

How likely would you be to recommend Baxters Homecare Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Average Rating:   5 out of 5

Andrea Baxter, Manager at Baxters Homecare Ltd responded to this review on 13 Oct 2017:

It was a pleasure, we love and enjoy what we do.

No complaints whatsoever. Great team of carers.

How likely would you be to recommend Baxters Homecare Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Baxters Homecare Ltd have been caring for Mum for just over a month now. The standard of care has been exceptional. All carers are highly professional but always deliver their care with warm compassion and a smile. As well as looking after Mum so well, they have also actively made life easier for both me and my dad during this challenging time, providing both practical and emotional support. Many, many thanks.

How likely would you be to recommend Baxters Homecare Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Average Rating:   5 out of 5

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