"An Ethical Provider providing services throughout Wigan, Skelmersdale, Ormskirk and Maghull areas."
PCS (Personal Care Services) Ltd is a specialised Domiciliary and Palliative Care Provider based in Skelmersdale, Lancashire, providing dedicated, high quality and affordable Domiciliary & Palliative Care services throughout the North West of England.
They are committed to supporting vulnerable people so that they can continue their lives with dignity and independence and be participating members of their own communities....
Care Provided by PCS (Personal Care Services) Ltd
Types of Home Care
- Visiting Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 15 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £27.04
- 30 Minute Visiting Care Fees: from £13.52
Care at Home ranging from 15 minutes up to 1 hour visits. Support tailored to suit your needs within the comfort of your own Home.
Specialised End of Life Care; with Support provided for Clients and their Families, from 30 minute visits up to 24 hours per day by highly qualified and specifically trained Palliative Care Staff.
Domestic & Companionship Services are also available.
Fees may differ based on the service type or on Bank Holidays.
Contact PCS (Personal Care Services) Ltd to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Owner
- PCS (Personal Care Services) Ltd
- Private Owned
Person in charge
- Nicola Connolly (Director/Registered Manager)
PCS (Personal Care Services) Ltd Reviews (66)
PCS (Personal Care Services) Ltd has a Review Score of 9.8 (9.825) out of 10, based on 27 reviews in the last 2 years.
Over all time PCS (Personal Care Services) Ltd has 66 reviews.
I am very pleased with the care all my carers are kind caring and helpful. I couldn't ask for a better service. I have been using PCs since 2023. Before that my husband used the services. All my carers are very kind can't do enough for me. Always pleasant and cheerful.
Thank you so much Rita for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the team managing your care package. If there is anything else we can help with don't hesitate to contact us.
All the carers that come here are 100%. My wife is well cared for and with dignity. Carers are always flexible when I have to take my wife to her appointments. Any problems we have encountered have been dealt with swiftly. Carers are always friendly, chatty and will give you the time of day, without making us feel rushed or as if we are nothing. We feel valued as people.
Thank you very much Ronald for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the team managing your wife's care package. If there is anything else we can help with don't hesitate to contact us.
They have been caring for my Dad for a number of years. We work together to provide the best level of care for my Dad. They know they can contact me for support if needed and I know they will always try to be flexible with any requests I have.
They create a good rapport and interact well with my Dad. They have been working closely with The District Nurses to support the treatment of his pressure sores. He enjoys it when they take the time to sit with him and have their lunch with him.
I also have a good relationship with the Admin Team and if I have any concerns these are acknowledged and addressed. My Dad has 4 visits per day and I call in between these times to ensure he is drinking and has company. He still has a good sense of humour and enjoys banter with the girls. I do give feedback to The Admin Team to ensure their efforts are acknowledged.
Thank you very much for taking the time out and posting a review. We are delighted to read that you and your Dad are happy with the level of service. Your kind words really are appreciated and your feedback will be passed on to the whole team. If there is anything else we can help with don't hesitate to contact us.
Caroline is amazing with my friend, she is so caring and patient. Always goes the extra mile to care for her . Anne looks forward to seeing her every day . As a family we trust her 100% . We can't speak more highly of the care and support she delivers everyday . Thank you for loving Anne as much as we do Caroline
Maggie x
Thank you so much Maggie for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to Caroline and the rest of the team managing the care package. If there is anything else we can help with don't hesitate to contact us.
Occasionally some of the carers vary the visit times causing issues with medication timings.
Thank you very much Katy for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to Caroline and the rest of the team managing the care package. If there is anything else we can help with don't hesitate to contact us.
From day 1 of being involved with PCS I have been really impressed with the genuine love and care that the team have shown to my mum. Mum was worried about having a care team to support her but now she looks forward to them visiting. The app is really helpful and puts my mind at rest. When I call the team about medication changes they are always friendly and it always feels like nothing is too much trouble for them. I can't recommend them highly enough,
Thank you Louise for taking the time out and posting a review. It's great to hear you find the app helpful and your kind words are greatly appreciated. All feedback will be passed on to the team managing your mums care package. If there is anything else we can help with don't hesitate to contact us.
PCS have stepped in to help our Mum with a twice daily welfare check following two falls and a broken hip in December 2025. The level of care provided by the team are of the highest standard delivered in a highly professional manner. Mums admitted that the visit in the morning is really helping her as she cannot get out anymore and the carer shows her kindness and respect whilst being friendly and sets her up for the day. The level of care provided for now is ideal and the welfare check really is of such support to Mum and us both - thank you for the support and care being extended to Mum.
Thank you Chris for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the team managing your mums care package. If there is anything else we can help with don't hesitate to contact us.
Wiping down work top as there is coffee and Sugar Stains not been cleaned sometimes and cleam Tray We're my Coffee and Sugar Jars are And my Morning call times as I need
a Morning call before 9am because the District Nurses come from about 8.30am Twice A Day Everyday And at Eveing from 6.30pm as well
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and the feedback you have provided will be passed on to the team managing your care package. If there is anything else we can help with don't hesitate to contact us directly at the office.
We was struggling with mum . She has alzheimers/ dementia. We had carers 4 times a day . Mum wouldn't accept the help from carers . We was forced to go every day to feed mum and make sure she was ok . Her now main carer has took a lot of pressure off us . Mum has taken to her and will allow her to assist with almost any care in her home. We are so grateful to her . But must say are very apprensive when she is off . Fully understand she needs time off . Just a great shame that not all the carers can do the same . She's a God send to us and to mum.
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the team managing your mums care package. If there is anything else we can help with don't hesitate to contact us.
My sisters main carer is so lovely. She always greets my sister with a big hug and this makes her feel really loved.They also both loves dogs and always have loads to talk about. They are both really jelled and get on so well. My sister looks forward to seeing her as like a really good friend. Both my other sister and myself are really pleased with her carer and understands my sister really good. I would definitely recommend this person as so nice and very very caring. Not just a job a proper caring person.9
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the team managing your sisters care package. If there is anything else we can help with don't hesitate to contact us.
They contact family if necessary and leave notes for our attention if appropriate.
The staff at HQ are also very good, passing messages and if possible changing Care times and helpful
Excellent all round service from PCS from my experience.
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the team managing your mums care package. If there is anything else we can help with don't hesitate to contact us.
The office staff and the carers are always helpful and friendly, go out of their way to accommodate all our needs and requirements. The carers are generally regular members of staff which is brilliant as they all know exactly what is needed and go over and above to help with all they can.
Very satisfied with the service provided
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the team managing your care package. If there is anything else we can help with don't hesitate to contact us. (Name: Chantelle Wilson Email: Chantelle@personal-careservices.co.uk Position: Business Development Manager)
As a very frail and housebound person she is unable to get out without significant help so the visits from the carers are something she looks forward to.
As her daughter, I have peace of mind that my mum is being looked after by caring, trustworthy people. I also appreciate the daily updates . I can see how mum is and also if there are any concerns. I would have no hesitation in recommending PCS
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the team managing your care package. If there is anything else we can help with don't hesitate to contact us. (Name: Chantelle Wilson Email: Chantelle@personal-careservices.co.uk Position: Business Development Manager)
I am a very happy and satisfied client of PCS . As a 83 year old with a few health problems they are invaluable in helping me to stay in my home . So I say a big thankyou to Nicola and all her helpers .Lots of Love from K B
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the team managing your care package. If there is anything else we can help with don't hesitate to contact us. (Name: Chantelle Wilson Email: Chantelle@personal-careservices.co.uk Position: Business Development Manager)
Mum's carers are - quite simply - her friends. We have been with PCS for many years and they are exemplary - providing a professional service alongside compassion and understanding. I was very apprehensive when my Mum came into care after coming home after Covid and a broken hip. We had an awful experience with my Mum-in-law and another care company in the area she lived in. I really wish she could have had the experience my Mum has had. PCS have stepped-up this year after I had an accident which has kept me home and have given amazing emotional and practical support to Mum. She has had cataract surgery during this time and they have been there with her throughout for appointments and aftercare - this has meant the world to me, as Mum was very apprehensive - but she sailed through the experience with confidence and her carers. The Care Team are also brilliant - very approachable and patient - even if you are in a bit of a flap!
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the team managing your Mum's care package. If there is anything else we can help with don't hesitate to contact us.
They are very pleasant and very caring and always make sure he has everything he needs before they go.
And the office staff are lovely as well if you ring or email them with questions they always do their best to give you the answer you need
I would highly recommend the company
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the team managing your care package. If there is anything else we can help with don't hesitate to contact us (Name: Chantelle Wilson Email: chantelle@personal-careservices.co.uk Position: Business Development Manager)
After a fall that put her in hospital that was a real possibility,
Personal Care Services have enabled her to stay in her own home.
The staff that come to the house are always up beat and cheerful when the come through the door,
which is as important as any meds they have to give.
The staff and service they provide is excellent ,
I would recommend PCS to anyone without hesitation
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the team managing your care package. If there is anything else we can help with don't hesitate to contact us (Name: Chantelle Wilson Email: chantelle@personal-careservices.co.uk Position: Business Development Manager)
PCS staff so far have been absolutely first class.
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the team managing your wife's care package. If there is anything else we can help with don't hesitate to contact us.
My experience with personal care services has been amazing...mum has dementia and does not go out of the house ..she is a very proud lady 87 yrs old. mum would not take any help in her cleanliness and had not taken a shower in months, not even allowing her daughters to help. Personal care staff took extra time to spend with mum and gain her trust to help her to shower and dress, this was a miracle we as a family thought we may never see mum dressed again. We can't thank you enough :) keep up the amazing work you do...
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the team managing your care package. If there is anything else we can help with don't hesitate to contact us.
When I phone the staff are always very helpful. I feel secure that mum is well looked after and safe.
Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated and will be passed on to the team managing your care package. If there is anything else we can help with don't hesitate to contact us
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 February 2020- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for PCS (Personal Care Services) Ltd.
Awards / Recognitions (1)
- Recipient: PCS (Personal Care Services) LtdDate: Friday 31 May 2024
Meet the Team (8)
Hi my name is Nicola I am the Director and Registered Manager of PCS, I am responsible for the day to day running of the Company, I have a true passion for what I do and I wear my heart on my sleeve.
I love coming to work every day and my tummy flutters every time I enter the car park at our offices, sometimes I pinch myself to make sure it’s all real.
My other true love is my dogs Buster and Brucie (both are Cavalier King Charles) I suppose I should say my husband too but the dogs are cuter!! I love walking and listening to house music, I should also state I am fond of a good glass of Prosecco or 3!!!!
Hi, my name is Chantelle and I am the Business Development Manager for PCS. I also manage all of the company's Design, Web and Marketing needs.
On a day to day basis, I get to create all the flyers and branding artwork for the company as well as all the fun and exciting content for our Social Media pages.
I am currently learning Spanish, I love anything to do with food or cooking (I will eat anything that comes in sandwich form, but please hold the mayo!) and I also enjoy outdoor adventures on my bike.
Hi my name is Karen. I am the Office Manager for PCS.
I oversee the daily running of the office which can be challenging at times, however thoroughly enjoyable as every day is different. I work with an amazing team both in the office and in the field and get to deal with some wonderful families and clients.
I have 3 beautiful children who test my patience at the best of times but we have some amazing adventures together. I love walking and spending time outdoors and I love coffee a little too much and am trying to cut down so apologies if you get me on one of those days.
Hi, my name is David, and it is my job to ensure that all PCS staff are appropriately trained.
This involves a variety of innovative training methods to ensure that staff receive specific and bespoke training. My jobs are many are varied, but I mainly enjoy ensuring our clients have the moving and handling equipment that keeps them safe at home while maximising their independence.
In my spare time, I am a swimming official for my daughter’s local swimming club. Perhaps my most important job is ensuring that the office staff’s caffeine levels are at their absolute maximum.
Hi, my name is Lorna. I am the Care and manager, which means I go and meet clients at the beginning of their care with us and make sure that they have everything they need to be supported by the carers and to reassure them.
I have many other jobs that I do throughout my day, the list goes on. I am a massive rugby league fan and love going watching my ‘men in shorts’ at the weekends and nothing will stop me seeing them!
Any other spare time I have I love to spend time in the kitchen cooking or going for nice long walks.
I spend a lot of time with my two Granddaughters, I love Gardening and being outdoors.
Hello, I’m Sophia, I am the Administrator of the Office.
I make sure to keep the Office and files in check. This includes Organising Supervisions, 3 Month Reviews, General Meetings, etc.
I also work alongside David with booking New Starters and current Staff in for Training. Overall, my main skill is brew making.
I love to spend my free time Shopping; some may call me a shopaholic, but I call it Retail Therapy.
Hi, my name is Claire.
I am the Medication Coordinator. I work in the office and in the field, ensuring that our clients medication is correct! I love getting out and meeting our amazing clients and their families.
I order and audit our clients medication, to make sure everyone is safe. This also means listening to a lot of hold music while trying to get through to the GP’s and pharmacies!
I love spending time with my family, exploring the world as much as possible.
Frequently Asked Questions about PCS (Personal Care Services) Ltd
How many Carers does PCS (Personal Care Services) Ltd employ?
PCS (Personal Care Services) Ltd employs 120 carers.
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