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PCS (Personal Care Services) Ltd

West Lancashire Investment Centre, Maple View, White Moss Business Park, Skelmersdale, Lancashire WN8 9TG
PCS (Personal Care Services) Ltd Logo
PCS (Personal Care Services) Ltd logo
PCS (Personal Care Services) Ltd, Skelmersdale
PCS (Personal Care Services) Ltd, Skelmersdale
PCS (Personal Care Services) Ltd, Skelmersdale

"An Ethical Provider providing services throughout Wigan, Skelmersdale, Ormskirk and Maghull areas."

PCS (Personal Care Services) Ltd is a specialised Domiciliary and Palliative Care Provider based in Skelmersdale, Lancashire, providing dedicated, high quality and affordable Domiciliary & Palliative Care services throughout the North West of England.

They are committed to supporting vulnerable people so that they can continue their lives with dignity and independence and be participating members of their own communities....  

Care Provided by PCS (Personal Care Services) Ltd

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £27.04
  • 30 Minute Visiting Care Fees: from £13.52

Care at Home ranging from 15 minutes up to 1 hour visits. Support tailored to suit your needs within the comfort of your own Home.

Specialised End of Life Care; with Support provided for Clients and their Families, from 30 minute visits up to 24 hours per day by highly qualified and specifically trained Palliative Care Staff.

Domestic & Companionship Services are also available.

Fees may differ based on the service type or on Bank Holidays.

The price(s) shown are provided by the agency. Contact PCS (Personal Care Services) Ltd for full pricing details and T&Cs.

Contact PCS (Personal Care Services) Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • PCS (Personal Care Services) Ltd
  • Private Owned

Person in charge

  • Nicola Connolly (Director/Registered Manager)

PCS (Personal Care Services) Ltd Reviews (66)

9.8

PCS (Personal Care Services) Ltd has a Review Score of 9.8 (9.825) out of 10, based on 27 reviews in the last 2 years. Over all time PCS (Personal Care Services) Ltd has 66 reviews.

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Showing 66 reviews matching selected criteria
Review from Robert G (Husband of Client) published on 26 June 2020 Submitted via Website
Overall Experience

I can verify to the handling and expertise of each carer that comes to care for and shower her. Nothing has been too much trouble for any of the carers and I will be contacting PCS to continue your care for my wife when she eventually comes home.

Reply from Chantelle Wilson, Management at PCS (Personal Care Services) Ltd

Thank you very much Robert for taking the time out and posting a review. Your kind words are greatly appreciated. Kindest regards, The PCS Team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E G (Client / Service User) published on 26 June 2020 Submitted via Website
Overall Experience
Caring compassionate carer. Full professionalism shown.
The office staff are always on hand for queries or concerns. Emails and calls returned when asked. Willing to help in time of emergency at short notice.
Adhering to stringent guidelines regarding PPE, M&H.
Regular training offered to carers to cover very complex care needs of the client, suction, gastrostomy feeding etc

Would recommend PCS and have done so already.

Reply from Chantelle Wilson, Management at PCS (Personal Care Services) Ltd

Thank you very much for taking the time out and posting a review. Your kind words are greatly appreciated. Kindest Regards, The PCS Team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from J D (Husband of Client) published on 26 June 2020 Submitted via Postal Card
Overall Experience

The carers are very good attending to my wife's needs, morning/noon/night. They are always polite and friendly.

Reply from Chantelle Wilson, Management at PCS (Personal Care Services) Ltd
Thank you very much J D for taking the time out and posting a review.
Your kind words are greatly appreciated.

Kindest Regards, The PCS Team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sheena L (Daughter of Client) published on 26 June 2020 Submitted via Website
Overall Experience

At the moment I think you need to review mums condition, my mum has become very vulnerable, she cannot go out on her own, she is nearly stone deaf, she has macular of one eye. Her walking is very poor, she is a very proud woman and she does as much for her self. I have tried to make her life better. I let her order meals that she likes, she has a place to go every week and really enjoys the company. She keeps on about the club behind her home and wishes that someone can arrange afternoon tea or coffee mornings, but no one seems interested. I have read in the newsletter about clubs within the community going to different clubhouses in the area, but it doesn't happen near her. I try and do as much as I can, before covid we went out shopping, went for coffee in our local cafes, but now she has seen no one except the carers who don't seem bothered with her. She has a cleaner and she has a lot of empathy with my mum, even the gardener is so helpful.

Reply from Chantelle Wilson, Management at PCS (Personal Care Services) Ltd

Firstly, thank you very much for taking the time out and posting a review. Since submitting this review, we have contacted yourself to review the options available in regards to your Mum's care as we are only funded to provide 2 x 15-minute visits per day, solely for the purpose of a medication...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Carol A (Client / Service User) published on 26 June 2020 Submitted via Website
Overall Experience

I have always received good service from PCS my Carer is always very helpful and cheers me up and is always kind caring and considerate to me needs. I always feel that I am being listened to and assisted in my activities which makes me feel good and I really enjoy the companionship I receive from my carer.

Reply from Chantelle Wilson, Management at PCS (Personal Care Services) Ltd

Thank you very much Carol for taking the time out and posting a review. Your kind words are greatly appreciated. Kindest Regards, The PCS Team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Val T (Client / Service User) published on 24 February 2020 Submitted via Website
Overall Experience
I am happy to review Personal Care Services as they have been my sole care provider now for six years. I am a spinal patient who needs a lot of care from professional carers. The manager has helped very much in providing me with carers who having been trained in my needs are very proficient in their care. They not only help with my personal care but also help with my physio which helps me immensely as this is my only way of having relief throughout the day which enables me to carry out the most simplest of tasks.
The carers I have are reliable and always go above and beyond to help me live my life a little easier. They also help me with my cleaning tasks without them I would struggle to manage which for me would be extremely frustrating. They have taken me out and helped me feel 'normal' which anyone in a similar position would completely understand is very important.

I am happy very to review Personal Care Services, also to thank the manager for all her input in my care needs.

Reply from Chantelle Wilson, Management at PCS (Personal Care Services) Ltd

Thank you very much Val for taking the time out and posting a review. Your kind words are greatly appreciated. Kindest Regards, The PCS Team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 February 2020
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for PCS (Personal Care Services) Ltd.

Awards / Recognitions (1)

Meet the Team (8)

Nicola Connolly Job Title: Director/Registered Manager Joined: 2013
Nicola Connolly

Hi my name is Nicola I am the Director and Registered Manager of PCS, I am responsible for the day to day running of the Company, I have a true passion for what I do and I wear my heart on my sleeve.

I love coming to work every day and my tummy flutters every time I enter the car park at our offices, sometimes I pinch myself to make sure it’s all real.

My other true love is my dogs Buster and Brucie (both are Cavalier King Charles) I suppose I should say my husband too but the dogs are cuter!! I love walking and listening to house music, I should also state I am fond of a good glass of Prosecco or 3!!!!

Chantelle Wilson Job Title: Business Development Manager Joined: 2013
Chantelle Wilson

Hi, my name is Chantelle and I am the Business Development Manager for PCS. I also manage all of the company's Design, Web and Marketing needs.

On a day to day basis, I get to create all the flyers and branding artwork for the company as well as all the fun and exciting content for our Social Media pages.

I am currently learning Spanish, I love anything to do with food or cooking (I will eat anything that comes in sandwich form, but please hold the mayo!) and I also enjoy outdoor adventures on my bike.

Karen Mullen Job Title: Office Manager Joined: 2013
Karen Mullen

Hi my name is Karen. I am the Office Manager for PCS.

I oversee the daily running of the office which can be challenging at times, however thoroughly enjoyable as every day is different. I work with an amazing team both in the office and in the field and get to deal with some wonderful families and clients.

I have 3 beautiful children who test my patience at the best of times but we have some amazing adventures together. I love walking and spending time outdoors and I love coffee a little too much and am trying to cut down so apologies if you get me on one of those days.

David Martin Job Title: Training & Development Manager Joined: 2014
David Martin

Hi, my name is David, and it is my job to ensure that all PCS staff are appropriately trained.

This involves a variety of innovative training methods to ensure that staff receive specific and bespoke training. My jobs are many are varied, but I mainly enjoy ensuring our clients have the moving and handling equipment that keeps them safe at home while maximising their independence.

In my spare time, I am a swimming official for my daughter’s local swimming club. Perhaps my most important job is ensuring that the office staff’s caffeine levels are at their absolute maximum.

Lorna White Job Title: Care Manager Joined: 2014
Lorna White

Hi, my name is Lorna. I am the Care and manager, which means I go and meet clients at the beginning of their care with us and make sure that they have everything they need to be supported by the carers and to reassure them.

I have many other jobs that I do throughout my day, the list goes on. I am a massive rugby league fan and love going watching my ‘men in shorts’ at the weekends and nothing will stop me seeing them!

Any other spare time I have I love to spend time in the kitchen cooking or going for nice long walks.

Susan Cullen Job Title: Community Care Assessor Joined: 2021
Susan Cullen
My name is Susan, I am a Community Care Assessor, I visit the clients at their home address and make sure the package of care we are giving meets all their needs and to reassure them.

I spend a lot of time with my two Granddaughters, I love Gardening and being outdoors.

Sophia Turner Job Title: Office Administrator Joined: 2022
Sophia Turner

Hello, I’m Sophia, I am the Administrator of the Office.

I make sure to keep the Office and files in check. This includes Organising Supervisions, 3 Month Reviews, General Meetings, etc.

I also work alongside David with booking New Starters and current Staff in for Training. Overall, my main skill is brew making.

I love to spend my free time Shopping; some may call me a shopaholic, but I call it Retail Therapy.

Claire Falcone Job Title: Medications Administrator Joined: 2024
Claire Falcone

Hi, my name is Claire.

I am the Medication Coordinator. I work in the office and in the field, ensuring that our clients medication is correct! I love getting out and meeting our amazing clients and their families.

I order and audit our clients medication, to make sure everyone is safe. This also means listening to a lot of hold music while trying to get through to the GP’s and pharmacies!

I have a little boy that is an absolute firecracker – he keeps me on my toes, and I wouldn’t have it any other way.

I love spending time with my family, exploring the world as much as possible.

Frequently Asked Questions about PCS (Personal Care Services) Ltd

How many Carers does PCS (Personal Care Services) Ltd employ?

PCS (Personal Care Services) Ltd employs 120 carers.

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