Care Provided by Valor Care Services, Training & Consultancy Ltd
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
Other Care Provided
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Funding & Fees
Contact Valor Care Services, Training & Consultancy Ltd to get a personalised quote
Good to Know
Owner
- Valor Care Services, Training & Consultancy Ltd
- Private Owned
Person in charge
- Valrey Innis (Manager)
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Valor Care Services, Training & Consultancy Ltd Reviews (1)
Over all time Valor Care Services, Training & Consultancy Ltd has 1 review.
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Overall Experience
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Review from N M (Son of Client) published on 21 July 2023 Submitted via Website•
Overall Experience
I would not recommend this company as most of the carers do not understand English and can't read English properly and can't deal with elderly people and disabled people. There are one or two that are carers that are OK but after a couple of weeks this will all change and you will end up with...
I would not recommend this company as most of the carers do not understand English and can't read English properly and can't deal with elderly people and disabled people. There are one or two that are carers that are OK but after a couple of weeks this will all change and you will end up with someone with no training in dealing with elderly or disabled people. Please stay clear and the management will not help.
↩Reply from Manager, Manager at Valor Care Services, Training & Consultancy Ltd
We apologize on behalf of everyone at Valor Care Services. Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We can’t fix the past, but our personal commitment is to improve the way our staff serves every client. Please...
We apologize on behalf of everyone at Valor Care Services. Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We can’t fix the past, but our personal commitment is to improve the way our staff serves every client. Please accept my sincerest apologies on behalf of everyone on the team. “We always aim to deliver a great experience to our service users, and we are disappointed when we don’t meet some family’s expectations. We will use the feedback to make us better and to ensure this doesn’t happen again.” Because of regulations, we can’t discuss any specifics about your comments. However, we are committed in always providing our clients with high-quality care from fully trained staff. One year ago, in August 2022, we were inspected by the Care Quality Commission (CQC) and found that Staff and management work effectively with services user, our practice was safe, and caring, we were responsive and well-led.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 October 2022Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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