Over all time Complete Care Solution has 1 review.
Overall Experience
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Review from Keith F (Nephew of Client) published on 27 August 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
I do not usually write reviews but feel that I must comment on the excellent care my uncle has been having for over 4 years now.
My uncle has learning difficulties and physical limitations and gets on well with all his carers.
The registered manager is very accommodating and helpful in many ways.
It's more than just a business, its people that really do care and you get a great sense of that the more you interact with the manager and carers.
My uncle is showered and shaved every morning and has some simple meals that he likes several times during the day and he enjoys chatting with them.
I always feel comfortable discussing my uncle's care needs with the manager and carers as I would do with the family.
So, it's a thumbs up from myself and my family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
3 May 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Complete Care Solution
What Type of Services does Complete Care Solution offer?
Complete Care Solution offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Complete Care Solution to verify any information. View our terms and conditions. Complete Care Solution has an Basic Service - more info.