Home Sweet Home Care Ltd

2 Great Cullings, Rush Green, Romford RM7 0YL
Review Us
9.0 7 Reviews
  • Home Sweet Home Care Ltd, Romford
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Show Home Sweet Home Care Ltd on the Map

Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Home Sweet Home Care Ltd

Person in charge

  • Vicky Newley (Manager)
Are you the Owner/Manager of Home Sweet Home Care Ltd? View your Advertising Options

Home Sweet Home Care Ltd Reviews (7)

9.0

Home Sweet Home Care Ltd has a Review Score of 9.0 (9.042) out of 10, based on 4 reviews in the last 2 years.
Over all time Home Sweet Home Care Ltd has 7 reviews.

Overall Experience
  • 5
  • 0
  • 0
  • 0
  • 2
Date Published
  • 7
  • 0
  • 0
  • 4
  • 3
Reviewer Connection to Home Sweet Home Care Ltd
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 7, showing 1-7
Review from F E (Daughter of Client) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Want to say a huge thank you to all the team. I have had many other agencies in before and the care was nothing compared to the care we are receiving now, as a family we can rest knowing the way our mum is cared for... thank you
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Amanda D (Friend of Client) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Sweet Home Care have been a real lifeline for my friend, without them she would have definitely ended up in hospital. I have witnessed myself the care staff being diligent, caring and compassionate, and my friend is very fond of them. Well done, keep up the good work.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from K D (Daughter of Client) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Sweet Home is a great service to my ageing parents. I met with one member of staff initially to discuss their needs and to understand the services they can provide - very professional, understanding and accommodating. She carried out a full assessment and returned with a very detailed care plan,
which we were very happy to accept. All the carers that have attended to my parents have been professional, understanding and caring. They meet all their needs in a pleasant and friendly manner especially when they can be difficult sometimes! We are very happy with the service and would recommend them to anyone who is looking for carers. Sometimes Mum gets attached to certain carers and if they're on holiday or change that’s the only downside but that’s for us to settle her.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J R (Friend of Client) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company are amazing for palliative care, they really care about the people they care for and there families, and management are always looking to improve in all aspects. This is a challenging business.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A B (Husband of Client) published on 14 February 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Badly run company, and carers mostly do their best but timetables are non-existent. 9am visit turned up at 12.05pm, today, the 9am visit turned 10.37am. 1pm visit turned up at 3pm, did not give anything to eat. I was at the hospital, but watching on internal camera, when they left at 3.21pm the sitter
gave my wife a sandwich. When I returned from the hospital waiting for the 5pm visit, they didn't arrive. Phoned office at 7pm to see what was happening. Was told they would be there soon, now 9pm still not arrived. Instead of 4 visits she has only had 3, that's if they do turn up. My wife is bed bound and cannot move, she has been lying in her own mess for 5 hours now. I cannot see to her as I am disabled myself. You get fobbed off with every excuse when you complain. This is not the first time this has happened. I will have to see about changing to a more efficient, caring company. Do not use them.
Reply from Carly Wakem, HR at Home Sweet Home Care Ltd

Thank you for your review, as a company we are so sorry to hear this has happened, we would like to send our apologies, and reassurance to ensure this does not happen again. We are currently investigating this internally, we will have a manager contact you in regard to this.
The safety and well-being of all our service users are our main priority and we will be closely monitoring all calls going forward. Once again we are sorry to hear this and will work with you closely to ensure you and your wife are reassured and happy with our service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Angela S (Mother of Client) published on 18 January 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Used Home Sweet Home for nine months, started off good then went downhill. A couple of the carers are amazing and lovely kind caring ladies. Office staff are rubbish, have no idea what they are doing, couldn’t coordinate a monkeys tea party (I’m being polite), we had missed calls, on-call service was
rubbish, wouldn’t answer phone.
Even owners can’t be bothered.
I suggest you steer clear of this company as you won’t get the service you pay for or that they promise to supply.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from Valerie E (Wife of Client) published on 15 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers looked after my husband in his last few days. They treated him with respect, dignity and spoke to him while they were attending to his needs. They were also very caring with myself, and said if I had any problems to tell them and they would do what they could to help me.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (9.042)

Overview of Review Score

The Review Score of 9.0 (9.042) out of 10 for Home Sweet Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.792 for Home Sweet Home Care Ltd is calculated as follows: ( (19 Excellents x 5) + (5 Goods x 4) ) ÷ 24 Ratings = 4.792
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Sweet Home Care Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Home Sweet Home Care Ltd

What Type of Services does Home Sweet Home Care Ltd offer?

Home Sweet Home Care Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Sweet Home Care Ltd to verify any information. View our terms and conditions. Home Sweet Home Care Ltd has an Basic Service - more info.