SD Care Agency (London)

Unit 9, Turnham Green, Terrace Mews, London W4 1QU
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8.8 28 Reviews
  • SD Care Agency (London), London
SD Care Agency (London) is built on the belief that true healing involves more than just physical care—it encompasses emotional and spiritual well-being as well.

The agency offers a range of flexible care services, including occasional visits, long-day care, and overnight sitting.

All care staff are carefully selected to ensure they align with the agency’s core values and undergo enhanced DBS checks for added trust and safety.

At SD Care Agency (London), the mission is clear: to enhance the lives of those facing illness, injury, or poor health by alleviating suffering through a holistic approach. This approach supports the mind, body, and spirit, allowing for comprehensive care that promotes overall well-being.

Care Provided by SD Care Agency (London)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24 – £32
  • Weekly Live-in Care Fees: £1300 – £1500

Free Initial Assessment. No charges for transport or PPE.

These prices are only a guideline, please contact SD Care Agency (London) to find out the exact price for your requirements.

Contact SD Care Agency (London) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact SD Care Agency (London) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Olive Paul (Registered Manager)
8.8

SD Care Agency (London) has a Review Score of 8.8 (8.783) out of 10, based on 5 reviews in the last 2 years.
Over all time SD Care Agency (London) has 28 reviews.

Overall Experience
  • 20
  • 6
  • 1
  • 1
  • 0
Date Published
  • 28
  • 1
  • 2
  • 5
  • 23
Reviewer Connection to SD Care Agency (London)
  • 6
  • 5
  • 5
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 28, showing 21-28
Review from Kate G (Sister of Client) published on 24 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
SD Care Agency has been supporting my sister since 2016. They are reliable, flexible but most of all, they are compassionate and have provided amazing support for what has been a very difficult four years.
Reply from Olive Paul, Registered Manager at SD Care Agency (London)Hope you are keeping well!
Thank you so much for your kind words. Your feedback means a lot to us and helps us move in the right direction. Please let us know in case of any issues/concerns. A pleasure to serve you!
Regards,
Team SD Care
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John S (Power of Attorney of Client) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
SD Care Agency provided 24-hour palliative care for my aunt, and for the three months they were caring for her, the carers were highly professional and provided my aunt with the care and support needed. Although they were engaged to care for my aunt, they also watched over my uncle of 94-years, who
was obviously going through a difficult time. One particular carer became particularly attached to my aunt and uncle and showed a degree of compassion and sensitivity beyond what you would normally expect.
Reply from Olive Paul, Registered Manager at SD Care Agency (London)Hope you are keeping well!
We were totally blown away by your kind words and really appreciate the time you took to write such a detailed review! Your feedback means a lot to us and keeps us on the right track! Please don't hesitate to let us know should you have any queries/concerns about our services. A pleasure to serve you!
Stay safe!
Regards,
Team SD Care
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane P (Daughter of Client) published on 24 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express how very grateful I am to SD Care, who have been looking after my father since August 2019. SD Care’s continuous reliable attention and care enable him to continue to live in his own home, even at the grand old age of 98 (99 in May!). It was always his wish to remain at home, even by
himself after my mother passed away. I feel so happy and proud that we are able to grant his wish, and it’s all thanks to the field supervisor and my father’s main carer and team.


My father's main carer visits 4 times a day at regular, consistent times and always contacts me with any concerns straight away to get any issues resolved as quickly as possible. She goes out of her way to help and genuinely cares about him. She is very hardworking and committed. The district nurse also mentioned how happy my father was to see her and how responsive he was towards her.


For me personally, SD Care has been a huge comfort and support; they really do feel like family! I would highly recommend it.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)Hope you are keeping safe!
The team here at SD is delighted to have customers like you and can't thank you enough for such a beautiful review. It has always been a pleasure serving you.
Please never hesitate to let us know in case of any queries/concerns. Stay put, stay safe!
Regards,
Team SD Care
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Debbie D (Daughter of Client) published on 24 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the past year, my mother has been receiving help twice a day from SD Care. She is very happy with the service. Her carer is capable, friendly, responsive and punctual, and they have built an excellent relationship.
Reply from Olive Paul, Registered Manager at SD Care Agency (London)Hope you are keeping safe!
Thank you so much for taking out time to write this feedback. It means a lot to us and keeps us moving in the right direction. We are grateful to have clients like you, and it is always a pleasure to serve you. Please never hesitate to reach out to us in case you have any queries/concerns with respect to our services. Please stay safe!
Regards,
Team SD Care
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M M (Wife of Client) published on 18 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great carers, lots of time with my husband.
Reply from Olive Paul, Registered Manager at SD Care Agency (London)Thank you for taking out time to write this review for our services. We are extremely grateful to have clients like you, and it is a pleasure to serve you. Please let us know in case you face any issues with our services. Take care!

Reards,
Team SD Care
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paul N (Nephew of Client) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I and my auntie have found the care agency to be absolutely perfect. Do their job extremely professionally and caring, and at times, have kept me well informed of all things to do with my auntie.
I cannot thank and recommend them enough!
Reply from Rebecca Boggi, Administrator at SD Care Agency (London)Thank you so much for these heartfelt comments.
We are pleased to hear our staff have been doing their best in looking after your auntie.
Equally thank you for your support which has been facilitating our work. We cherish our clients' families greatly and realize the importance of being united and collaborating towards a common goal: that of bringing comfort and serenity into the lives of vulnerable adults in need of help.
We look forward to receiving your feedback again soon in the future, but please do not hesitate to contact us should you ever have any queries or concerns.
With warmest regards,
The team at San Damiano Care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lena M (Granddaughter of Client) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
San Damiano care started with my grandparents in Oct 2020. They are an exceptional agency whose management and staff go above and beyond with their clients.
All of the staff have been caring, approachable and professional at all times.
My nan, unfortunately, passed away in November 2020 and was
cared for in the last week of her life by the most amazing carers. They treated her with dignity and respect at all times.
My grandad continues to have carers from San Damiano and is so grateful for all of the support each and every staff member give him.
Reply from Rebecca Boggi, Administrator at SD Care Agency (London)Thank you so much for your wonderful words.
We are pleased to hear you are satisfied with your carers' work. It has been an absolute pleasure to support your grandparents and an honour to be made part of your family whilst accompanying your grandmother through the last weeks of her journey. Also, thank you for your precious cooperation which we have been receiving all along. Your contribution has proved essential on more than one occasion to help us provide your beloved ones with the assistance they most needed.
Hoping to receive your feedback again soon in the future.
With warmest regards,
The team at San Damiano care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Nick R (Son of Client) published on 8 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
SD carers cared for my mother in the short time after her coming home from the hospital and her death. They were brilliant and supportive in what turned out to be a hopeless situation. I can't praise them highly enough, and the quality of their work and their humanity. Thank you all from the bottom
of my heart.
Reply from Olive Paul, Registered Manager at SD Care Agency (London)Hope you are keeping safe!
Thank you for providing a review of our services. We are extremely sorry for your loss, and we hope you are doing fine now. Please take care.
Regards,
Team SD Care
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.8 (8.783)

Overview of Review Score

The Review Score of 8.8 (8.783) out of 10 for SD Care Agency (London) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.533 for SD Care Agency (London) is calculated as follows: ( (19 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 30 Ratings = 4.533
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for SD Care Agency (London) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (8)

Olive

Olive Paul

Job Title: Registered Manager Joined: 2012

Olive Paul is our Registered Manager who co-founded SD Care Agency (London). In all, she has accumulated more than 3 decades of experience in social care and nursing in 3 countries – Singapore, Australia, and the United Kingdom. She brings diversity and different cultural perspectives to the work she does. Olive communicates in several languages including Mandarin which she speaks fluently.

Georgiana

Georgiana Raduica

Job Title: General Manager Joined: 2015

Georgiana is our General Manager and the cornerstone of the organisation, overseeing SD Guildford and SD London. A law graduate with eight years of banking experience, she joined SD Care Agency in 2015 and has been instrumental in its growth. Proficient in management, administration, and operations, she drives revenue, profitability, and quality improvements, including ISO9001 compliance. Known for her discipline and efficiency, Georgiana balances her professional rigour with a kind heart and a passion for opera, embodying dedication and care.

Aleah

Aleah Molejon

Job Title: Care Manager Joined: 2021

Aleah Molejon is our Deputy Manager (Care Management). As a Nurse, she has extensive clinical knowledge and a passion for healthcare. Her empathy is her superpower. She lives by the saying – “before you judge a man, walk a mile in his shoes”. Her curiosity to understand others around her helps her build strong relationships with the people she meets. As a hardworking and passionate person, she always goes the extra mile. A true foodie and sushi lover, she spends her spare time exploring new cuisines and cultures.

Arqam

Arqam Shahid

Job Title: Care Administrator Joined: 2025

Arqam S is our Healthcare Administrator, the heartbeat of our operations. Much like a conductor guiding an orchestra, he ensures every detail runs smoothly with his exceptional organisation, multitasking and communication skills. Known for his kind, polite and humble nature, Arqam creates a supportive and efficient environment for both patients and colleagues. Arqam is passionate about developing his skills and advancing within the care industry. Is he dedicated to delivering high-quality service and striving to make a positive impact on people’s lives every day?

Mirela

Mirela

Job Title: Senior Health Care Assistant Joined: 2015

Mirela represents the best among our amazing team of care delivery staff. She is a firm believer in the philosophy; “The power of a touch, a smile, a kind word, a listening ear, an honest compliment or the smallest act of caring has the power to turn a life around”. Lovingly called “Bella” by her clients, our beautiful Mirela is truly an empathetic, cheerful, and professional colleague and friend to her many clients. She is a trained nurse and comes with years of clinical experience and multifarious skills in caring for clients with chronic health conditions.

Laura

Laura

Job Title: Senior Health Care Assistant Joined: 2015

Laura is one of our oldest employees and a senior care worker. Her bubbly personality and caring nature attract everyone to her. She exemplifies the quote by American Poet and Critic, John Albert Holmes Jr, “There is no exercise better for the heart than reaching down and lifting people up”. Her kind heart and smile can light up any room and make her the perfect mentor to all our junior carers.

Julius

Julius Tan

Job Title: Health Care Assistant

Julius Tan is a warm and approachable carer who is a family man at heart. Julius finds joy in spending time with loved ones and exploring his love for driving. His compassionate nature and practical mindset enable him to connect with clients and address their needs thoughtfully. Always ready to go the extra mile, Julius values building meaningful relationships with those he supports. Outside of work, he enjoys discovering new places on long drives and cherishing moments with his family.

Muhammad

Muhammad Khan

Job Title: Health Care Assistant

Muhammad Khan is a dedicated and compassionate carer who brings energy and enthusiasm to everything he does. With a passion for fitness and staying active, he believes in maintaining a healthy body and mind to provide the best care. Fluent in English, Urdu, Punjabi, and Hindi, Muhammad connects effortlessly with people from diverse backgrounds, fostering strong relationships. He approaches every challenge with empathy and a commitment to understanding others. In his spare time, Muhammad enjoys exercising and exploring ways to inspire wellness in those around him.

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