Radfield Home Care Bexhill, Hastings & Battle

Unit 34-35 Innovation Centre, Highfield Drive, St Leonards-on-Sea TN38 9UH
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9.9 77 Reviews
  • Radfield Home Care Bexhill, Hastings & Battle, St Leonards-on-Sea
Rated 'Outstanding' by the Care Quality Commission (June 2022), Radfield Home Care Bexhill, Hastings & Battle specialises in the care of older people in their own homes. They can support clients with a wide range of needs and offer a fully managed visiting and live in (24hr) care service. Visiting care packages (also called "home care") range from one or two visits per week to larger, seven day a week services requiring multiple visits per day. They also provide night care on a visiting basis.

The live-in care service (also referred to as "24hr care") is for people who have a high level of need or who need the reassurance of someone being available at all times. Live-in care is also very popular with couples as two people can be cared for together in a cost effective way.

Radfield Home Care Bexhill, Hastings & Battle is the first and only home care provider in the local area to be rated ‘Outstanding’ by the Care Quality Commission. They directly employ all their Care Professionals and train them to the highest standards, matching them to clients based on skills, interests and personality. Staff can provide support with:

- Personal Care
- Medication Administration
- Meal Preparation
- Shopping
- Housework and Laundry
- Companionship
- Leisure Activities

Both visiting care and live in care services are focused on keeping people safe in the comfort of their own homes, whilst improving their overall health and well-being. All care is provided on a one-to-one basis and is highly personalised.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34

Charge prices are tailored to customers, following a care consultation from one of our team.

These prices are only a guideline, please contact Radfield Home Care Bexhill, Hastings & Battle to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Samuel Holmes (Director/ Owner)

Radfield Home Care Bexhill, Hastings & Battle Reviews (77)

Total of 77, showing 1-20
9.9

Radfield Home Care Bexhill, Hastings & Battle has a Review Score of 9.9 (9.857) out of 10, based on 14 reviews in the last 2 years. Over all time Radfield Home Care Bexhill, Hastings & Battle has 77 reviews.

Overall Experience

  • 66
  • 11
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Review from M T (Client) published on 19 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review was helpful and satisfactory. I was able to discuss any issues.

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Review from P E (Client) published on 15 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I receive from Radfield and it is important to me to have the same three carers when possible. Radfield ensure my needs are met. My care coordinator is easy to contact and responds to my needs and wants and is very warm and caring. My regular three carers are the ones I
want to keep.They are all lovely and 'go above and beyond' to help. I would definitely recommend Radfield to anyone and would not dream of going elsewhere.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Wow, thank you so much for writing us this excellent review. It is wonderful to know you are so happy with the service and that we have been able to meet your needs so well over the years. I will pass on your kind words to the team. Best wishes.

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Review from H B (Friend of Client) published on 16 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the level of care provided by Radfield and their carers. We contacted them following a personal recommendation and have not been disappointed. Nothing is too much trouble and they provide such as wide range of help, domestic support , medication etc that everything is now dealt with
by one organisation which is incredibly handy. Thank you!

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Review from P S (Daughter of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad have been receiving care from Radfield for over a year. The whole experience has been very possible and we continue to be impressed by the team and how they have adapted as our parents needs have changed. One of the most reassuring things for me is knowing they have an assigned case manager
who oversees the carers. I can contact them by email or phone and any issues are picked up straight away. As an example, my mum had a urine infection and as soon as the carer noticed this the case manager was straight onto it and arranged a sample to be taken to the GP. I'm sorry to say I just don't have the time to drop everything and respond like this but within 24hrs mum had started antibiotics. Mum was soon on the mend and without this quick response she could have got a lot worse. A marvellous service that goes far beyond the visits which are always delivered on time and with care. Thank you!

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Wow, thank you so much for taking the time to write us this fantastic review. We are so pleased to have received this and it is great to know you are happy with the service. Thank you once again and for providing so much details which will passed on to the team. Best wishes.

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Review from Jeanette W (Client) assisted by family/friend published on 20 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Radfield has been very positive.all my carers are very good at their job. I am always listened to and understood. They always explain things to me and make sure I understand, they all treat me with respect and kindness.
They all always have a smile on their face. Overall I am extremely
happy with the level of care.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you for this wonderful review. Wetruly appreciateyou taking the time to share your experience. Your kind words mean a great deal and will be shared with the whole team.

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Review from J R (Wife of Client) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Radfield has been a constant in our lives for over 2 years. Despite bad weather, numerous road closures and our rural location, they have never let us down. The company recognise the importance of continuity of care and en-devour to ensure that a group of regular carers attend to my husbands needs.
He has dementia, is now bed bound and largely non-verbal, so carers who are familiar to him and are familiar with his needs are very important. He is treated with sensitivity and empathy, he appreciates the way he is talked to. Radfield is not cheap, but is good value. To be recommend.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for writing us this review. You've highlighted several areas of the service that we are very proud of, especially our reliability and the sensitivity with which your husband is cared for. I will pass on your kind words to the team. Best wishes.

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Review from Christina C (Niece of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96 year old aunt was discharged home from hospital 4 weeks ago. She is very frail and we do not live nearby. Radfield carers visit four times a day and provide all of my aunt's care needs.
Without exception, the carers are friendly, respectful, punctual and efficient. I have experience of working
in adult social care and know this is not always the case. As a family we are just grateful to feel reassured that she is being well cared for and that the service is totally reliable. In addition the manager frequently supports us with additional tasks such as liaising with district nurses and GP as well as supporting us when we are transporting her to hospital appointments.
We want to thank Radfield staff and carers for the excellent service you all provide and I would not hesitate to recommend your agency.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

I just wanted to say thank you from the whole team for writing such a lovely review. I'm so glad we have been able to support your aunt in so many ways and that the services has met your needs and expectations. Thank you once again, I will share your kind words with the team.

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Review from Jennifer F (Wife of Client) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the standard of care provided by Radfield Home Care Bexhill, Hastings & Battle. The carers are very bright, cheerful and friendly towards my husband and family members. The carers have a very kind, gentle and compassionate attitude. I am very impressed with the organisation
itself, and they are efficient and extremely professional. I would not hesitate to recommend Radfield Home Care to my friends and neighbours.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

We are very happy to receive such a wonderful review. Thank you so much for taking the time to do this. I will pass on your kind words and feedback to the rest of team. Best wishes.

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Review from S A (Client) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of our carers are such a breath of fresh air. We have been with this company for over two years and are delighted with their help.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to write us this review. It is really nice to hear that you are happy with the service we provide. Best wishes.

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Review from J S (Friend of Client) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Radfield has always been positive. Care received by the client has been excellent and staff have always appeared courteous and caring. Nothing appears to be too much trouble. If a problem arises it is dealt with quickly and efficiently. I would recommend Radfield to anyone looking
for home care.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you for taking the time to write us a review. It's great to know you are happy with the care service we provide. Your feedback will be passed on to the team. Best wishes.

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Review from Y C (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for our mother by Radfield Home Care was of the highest quality for care, attention to detail, kindness, cleanliness and everything! The staff used their own initiative, checking Mum’s skin and if needed, would moisturise and many other small gestures that made a big difference. They
were very good at writing in the book we left out for communicating if we weren’t there and their manner with our mother was respectful and friendly, always finding time to have a chat with and showing an interest in her garden and family. They packed a lot into their allotted time but never seemed rushed. All very reassuring that our mother was in the best hands.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you so much for writing us this lovely review. It is really pleasing to know you were happy with the care and service provided. Thank you once again.

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Review from B G (Client) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the carers very kind and helpful. They are so willing to do whatever I need at all times. My two regular carers have become very good friends of mine and we enjoy a short chat at the end of their visits about items of interest that we have in common. They come just in the early mornings.
I am 95 years old and still living at home alone. I could not manage without their daily visits.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to write us such a positive review. Your kind words and feedback will be passed on to the team. Best wishes.

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Review from S E (Client) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the start of my sister's illness, when we were doing our best to cope at home, your help was invaluable when you were called several times urgently at unsociable hours of the day. Don't think I thanked you before, but do so now with many thanks and gratitude.
Where my carers are concerned, one is
exceptional in showing lots of initiative and caring. Others vary but must be pretty good, but feel some need more training.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you for taking the time to write us a review. The feedback provided is very important to us, and we really appreciate you doing this. Your comments will be fed back to the team.

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Review from Peter M (Husband of Client) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience with the carers has been excellent. All the ladies involved have been very nice and their care for my wife has been pleasant. They are all very gentle, nice and pleasant towards her.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to write us such a positive review. It’s very important for us to know you are happy with the care for your wife. We will share your feedback with the team.

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Review from J E (Wife of Client) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the whole team for all your care, kindness and patience. I couldn’t have asked for more caring and considerate people to look after my husband. We would not hesitate to recommend Radfield Home Care.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you so much for writing us a review. Your words are very kind and will be shared with the team. Best wishes.

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Review from M B (Daughter of Client) published on 29 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service from Radfield Home Care. All the staff are knowledgeable and helpful. No problems with punctuality and the team is small enough to ensure my mum sees the same faces regularly. Would highly recommend if you are looking for care for elderly parents.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to write us a review. It’s lovely to know you are happy with the service.

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Review from T A (Daughter of Client) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield have been extremely helpful in supporting my mother and father at home. They had been struggling for a while and once we gave them a call, the assessment was arranged quickly and (very helpful when dealing with parents who keep changing their minds about having help!), and the service started
within a few days. The team have respected my parent's wishes whilst also encouraging them to have help where needed. I don’t think many elderly people want to accept they need help or that their children might not be the best people to provide it. Radfield have been very understanding of how delicate the situation is and I have been very impressed with all the little touches to help smooth the way. Thank you everyone for what you have done.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you so much for writing this really detailed and informative review. We’re really pleased you are so happy with the service and have been able to support you and your parents in so many ways.

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Review from J M (Client) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent! No complaints.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you so much for writing this fantastic feedback regarding your care service. I'm really please to hear that you are happy and will forward this to the rest of the team. Best wishes.

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Review from P W (Client) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time I have ever asked for help and I was unsure what to expect, I must say, I was more than pleased with my time with these lovely people. They always came on time with smiles on their faces willing to help in any way they could. If I needed help again, I would go to Radfield and
would tell my friends to do so too.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Wow, what a lovely review. Thank you so much for taking the time to provide this feedback. I will pass it on to the rest of the team. Thank you.

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Review from Paul R (Client) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield is a first-rate care provider.
I have always found their employees friendly and efficient.
I would genuinely recommend the firm to any prospective user.
10/10 to them, long may they survive and prosper.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for writing us this very kind and positive review. It’s great to hear you are happy with the service.

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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Radfield Home Care Bexhill, Hastings & Battle is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Radfield Home Care Bexhill, Hastings & Battle is calculated as follows: ( (72 Excellents x 5) + (12 Goods x 4) ) ÷ 84 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Bexhill, Hastings & Battle is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jun 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

Meet the Team (2)

Samuel

Samuel Holmes

Job Title: Director

Joined: 2017

With a background in adult social work, I have helped many older people live at home for as long and as independently as possible.


My career has been tremendously rewarding and inspired me to launch Radfield Home Care across Bexhill, Hastings & Battle.


The professional achievement I am most proud of is to have listened to people and prioritised their individual wishes when planning care. This approach is central to the way in which Radfield operates and ensures all our clients retain as much independence as possible.

Joanna

Joanna Gardner

Job Title: Registered Care Manager

Joined: 2024

What is your background prior to joining Radfield?
Over 30 years working in the care industry, starting in domiciliary care as a care assistant and working up to a Registered Manager. Working across different fields in Elderly care, dementia, Learning Disabilities, Mental Health and Hospital settings.


How has your background prepared you for your new role at RHC?
Working in the care sector as a health care assistant, senior and manager have prepared me to see care from all sides and have a good understanding of how each role works.


What has inspired you to want to be involved in the adult social care sector?
I have always enjoyed helping and supporting people who require care, to support them to remain independent and have the help and care that they require as they wish it to be.


How do you feel your role, and your experience, will benefit Radfield’s clients?
I hope my role and experience will give the clients confidence that their best interests are forefront of our care.

Frequently Asked Questions about Radfield Home Care Bexhill, Hastings & Battle

What Type of Services does Radfield Home Care Bexhill, Hastings & Battle offer?

Radfield Home Care Bexhill, Hastings & Battle offers Home Care.

How many Carers does Radfield Home Care Bexhill, Hastings & Battle employ?

Radfield Home Care Bexhill, Hastings & Battle employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Bexhill, Hastings & Battle to verify any information. View our terms and conditions. Radfield Home Care Bexhill, Hastings & Battle has an Enhanced Service - more info.