Radfield Home Care Bexhill, Hastings & Battle

Unit 34-35 Innovation Centre, Highfield Drive, St Leonards-on-Sea TN38 9UH
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9.9 77 Reviews
  • Radfield Home Care Bexhill, Hastings & Battle, St Leonards-on-Sea
Rated 'Outstanding' by the Care Quality Commission (June 2022), Radfield Home Care Bexhill, Hastings & Battle specialises in the care of older people in their own homes. They can support clients with a wide range of needs and offer a fully managed visiting and live in (24hr) care service. Visiting care packages (also called "home care") range from one or two visits per week to larger, seven day a week services requiring multiple visits per day. They also provide night care on a visiting basis.

The live-in care service (also referred to as "24hr care") is for people who have a high level of need or who need the reassurance of someone being available at all times. Live-in care is also very popular with couples as two people can be cared for together in a cost effective way.

Radfield Home Care Bexhill, Hastings & Battle is the first and only home care provider in the local area to be rated ‘Outstanding’ by the Care Quality Commission. They directly employ all their Care Professionals and train them to the highest standards, matching them to clients based on skills, interests and personality. Staff can provide support with:

- Personal Care
- Medication Administration
- Meal Preparation
- Shopping
- Housework and Laundry
- Companionship
- Leisure Activities

Both visiting care and live in care services are focused on keeping people safe in the comfort of their own homes, whilst improving their overall health and well-being. All care is provided on a one-to-one basis and is highly personalised.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34

Charge prices are tailored to customers, following a care consultation from one of our team.

These prices are only a guideline, please contact Radfield Home Care Bexhill, Hastings & Battle to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Samuel Holmes (Director/ Owner)

Radfield Home Care Bexhill, Hastings & Battle Reviews (77)

Total of 77, showing 21-40
9.9

Radfield Home Care Bexhill, Hastings & Battle has a Review Score of 9.9 (9.857) out of 10, based on 14 reviews in the last 2 years. Over all time Radfield Home Care Bexhill, Hastings & Battle has 77 reviews.

Overall Experience

  • 66
  • 11
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Date Published

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Review from J P (Daughter of Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield Home Care Bexhill, Hastings & Battle have made such a difference to my mother, I can't thank the team enough. Nothing is too much trouble and their communication and system means I know how my mum is from day to day and have peace of mind any problems will get picked up quickly.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for this lovely review. I’m glad you have been able to take advantage of our electronic record system to check how mum is. Best wishes.

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Review from E S (Wife of Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with our carers from Radfield. They are friendly and hard-working. The fact that they are reliable is also important to us. The team in the office are also always available to help us if needed.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you for taking the time to write this fantastic review. Best wishes.

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Review from Jonathan G (Son of Client) published on 3 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield Home Care really looked after my mother had a fall and broke her arm. It was easy to get the support setup so that Mum had some help preparing meals, washing up and changing her bed sheets. The staff have been very friendly and helpful when I've met them.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to write us a review. Your kind words mean a lot and I will share them with the team.
Best wishes.

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Review from D H (Grandson of Client) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield looked after my grandmother. She had visits every day to wash, dress and go out for drives. Our family could see what they had got up to on the app which was a real peace of mind as she has dementia and would often not remember! I would recommend Radfield to anyone looking for care for their
family.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to write us a review. I will pass on your kind words to the rest of the team. Best wishes.

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Review from Marilyn L (Client) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following surgery on my left shoulder and a broken clavicle on the right, I was in desperate need of help. As soon as I contacted Radfield, I knew I would be looked after. The office staff are understanding and helpful, and the carers are amazing. Although I no longer need personal care, I maintain
contact with one hour a week for cleaning and company.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to write a review. It's really good to know we assisted you after your surgery and can continue to assist you now that you are over this.
Best wishes.

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Review from Peggy S (Client) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All visits have been extremely professional, and I am very happy with the service.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to write us a review. It is very nice to know you are happy with the service we are providing.


Best wishes

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Review from D F (Client) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls were caring and extremely friendly, some had to do very infinite care which was much appreciated.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to write us a review. It is very nice to know you are happy with the service we are providing.
Best wishes.

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Review from P C (Client) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found it a great help to have someone take me shopping each week and especially to push the shopping trolley as I have arthritis in my shoulders. My career often cheers me up and puts me in a good mood for the rest of the day.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to review our services. It's great to know our staff put you in a good mood and help you with the shopping!


Best wishes from all the team.

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Review from P H (Client) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the service.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you so much for taking the time to leave us such a nice review. Thank you from the team.

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Review from Nick M (Son of Client) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With both of my parents suffering from dementia and me and my brother living two hours away from our parents I knew they needed help but I did not want to send them to a home, which brought me to Radfield Home Care.
I filled out the form on the website giving some information as to the situation and
received a response the same day. The Director of Radfield Home Care had a phone conversation with me the following morning and I could tell there was a real want there to ensure that somebody requiring care does not need to leave their house and move to a home.
I met a staff member with my mother at home and we went over the requirements, she was obviously passionate and caring about her work and put my confused mother at ease with the plans.
Within days we had everything aligned and the care visits began without a hitch. Radfield ensure my parents are eating and also taking medication whilst also being a companion and also taking them shopping as my dad can no longer drive!

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you for leaving such a detailed review. It is very helpful for both, and people reading reviews to understand the process from your perspective and how we have supported you and your parents.


Best wishes

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Review from J N (Client) assisted by family/friend published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are great! They always do everything I ask and take time to sit and chat with me. The office staff are good too! The receptionist always asks how I am.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you so much for taking the time to write us a review. It's really nice to know you are happy with your care service. Also a big thank you for the positive comments regarding our office team. I will pass the details of your review on to the team.

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Review from E W (Client) assisted by family/friend published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to recommend Radfield. All very helpful and pleasing.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to write such a positive review of our care service. We are really happy you are satisfied and will pass this on to the whole team. Best wishes.

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Review from Valeri B (Client) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very caring every time they come.
They always cheer me up.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to review our care service. It’s lovely to know we cheer you up when we see you. Best wishes.

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Review from N A (Friend of Client) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic team Radfield are, from the Manager to the office team, a true credit to the care staff, they are all very supportive of all my friend's care needs who has had a stroke and has lost the use of her left side, they keep in regular contact with her via the telephone and app, she is able
to see who is visiting her on a daily basis through this app, which is peace of mind for her. She is very well looked after from hygiene to general housekeeping. They are very reliable, trustworthy and extremely friendly. She has two visits a day and looks forward to them coming. Very professional team, who treat her with dignity and patience. Highly recommend Radfield as your first stop for any care needs. First Class.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to write such a nice review. I'm really pleased you and your friend are happy with the service. Please do let us know if there is anything else we can do for you.


Best wishes

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Review from Ann B (Daughter of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Radfield Home Care to be outstanding in their care of my mother. All aspects of the company, management, support staff and carers have exceeded my expectations, which were high. My parents were reluctant to accept care being mostly concerned about the effect on their privacy and having
strangers in their home.
Radfield have worked hard to make this necessary transition a good one and, when I asked my parents this week, both said that they are very pleased that they had accepted the help. They regard the carers, who are limited to a few to enable continuity of care and who they know, in advance, by name, will be attending on each day, as friends.
The support staff are helpful, friendly, knowledgeable and accommodating, especially in the first weeks when the tweaking of times was necessary.
I highly recommend this company,

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Dear Ann,
Thank you very much for writing us such a positive and detailed review. This is really helpful and I will pass on all your feedback to the team. Best wishes.

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Review from Andrew N (Son of Client) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been great peace of mind having Radfield visit my mother each morning to monitor and give her the medication she needs as I was never sure whether she was taking them as required despite asking her on the phone, due to her Alzheimer's. They have addressed the day to day care needs including personal
hygiene and have been a friendly face in the morning when my mum wouldn't normally see anyone until later in the day. I am considering an afternoon visit from Radfield as well. I can highly recommend them to anyone contemplating care for a family member.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Dear Andrew, thank you very much for taking the time to write us a review. It is good to know you are happy with the service your mum is receiving and will pass on your kind words to the team.


Best wishes

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Review from Richard R (Son of Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints about Radfield. I can only say that the staff attending upon my father have all executed their duties professionally and with good humour and patience. I would have no problem recommending Radfield to anyone requiring good care for a loved one.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for leaving us a review. We've looked after your dad for a long time now and I'm really pleased that you feel like you could recommend us to others. Thanks once again for the review.

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Review from M C (Son of Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield looked after my Mum in Bexhill. All the staff were polite and caring towards her. She looked forward to seeing them and we were very happy with the care they provided. I would recommend them to someone needing care for an elderly relative. They do not take over and let the people do what they
can for themselves while keeping them safe.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to write us a review. It’s really nice to hear you were happy with the service and that you would recommend us to others.

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Review from James D (Son of Client) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the service provided to my late father by a member of staff and the carers. I work in the healthcare industry and would recommend Radfield Home Care to anyone looking for a professional, caring and well run care service.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for the positive review. We are pleased you were happy with the service you received.

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Review from P A (Brother of Client) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield cared for my brother for over a year before he died. Over the course of this time, he needed an ever-increasing amount of help and would often call them for more help at short notice. They always did all the could for him, and he had a very good relationship with a couple of their staff. Thank
you for all you did for him.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for your kind words. I met your brother several times and he was such a nice man. I will pass on your regards to the carers.
Best wishes

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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Radfield Home Care Bexhill, Hastings & Battle is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Radfield Home Care Bexhill, Hastings & Battle is calculated as follows: ( (72 Excellents x 5) + (12 Goods x 4) ) ÷ 84 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Bexhill, Hastings & Battle is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jun 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

Meet the Team (2)

Samuel

Samuel Holmes

Job Title: Director

Joined: 2017

With a background in adult social work, I have helped many older people live at home for as long and as independently as possible.


My career has been tremendously rewarding and inspired me to launch Radfield Home Care across Bexhill, Hastings & Battle.


The professional achievement I am most proud of is to have listened to people and prioritised their individual wishes when planning care. This approach is central to the way in which Radfield operates and ensures all our clients retain as much independence as possible.

Joanna

Joanna Gardner

Job Title: Registered Care Manager

Joined: 2024

What is your background prior to joining Radfield?
Over 30 years working in the care industry, starting in domiciliary care as a care assistant and working up to a Registered Manager. Working across different fields in Elderly care, dementia, Learning Disabilities, Mental Health and Hospital settings.


How has your background prepared you for your new role at RHC?
Working in the care sector as a health care assistant, senior and manager have prepared me to see care from all sides and have a good understanding of how each role works.


What has inspired you to want to be involved in the adult social care sector?
I have always enjoyed helping and supporting people who require care, to support them to remain independent and have the help and care that they require as they wish it to be.


How do you feel your role, and your experience, will benefit Radfield’s clients?
I hope my role and experience will give the clients confidence that their best interests are forefront of our care.

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