Radfield Home Care Bexhill, Hastings & Battle

Unit 34-35 Innovation Centre, Highfield Drive, St Leonards-on-Sea TN38 9UH
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9.9 77 Reviews
  • Radfield Home Care Bexhill, Hastings & Battle, St Leonards-on-Sea
Rated 'Outstanding' by the Care Quality Commission (June 2022), Radfield Home Care Bexhill, Hastings & Battle specialises in the care of older people in their own homes. They can support clients with a wide range of needs and offer a fully managed visiting and live in (24hr) care service. Visiting care packages (also called "home care") range from one or two visits per week to larger, seven day a week services requiring multiple visits per day. They also provide night care on a visiting basis.

The live-in care service (also referred to as "24hr care") is for people who have a high level of need or who need the reassurance of someone being available at all times. Live-in care is also very popular with couples as two people can be cared for together in a cost effective way.

Radfield Home Care Bexhill, Hastings & Battle is the first and only home care provider in the local area to be rated ‘Outstanding’ by the Care Quality Commission. They directly employ all their Care Professionals and train them to the highest standards, matching them to clients based on skills, interests and personality. Staff can provide support with:

- Personal Care
- Medication Administration
- Meal Preparation
- Shopping
- Housework and Laundry
- Companionship
- Leisure Activities

Both visiting care and live in care services are focused on keeping people safe in the comfort of their own homes, whilst improving their overall health and well-being. All care is provided on a one-to-one basis and is highly personalised.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34

Charge prices are tailored to customers, following a care consultation from one of our team.

These prices are only a guideline, please contact Radfield Home Care Bexhill, Hastings & Battle to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Samuel Holmes (Director/ Owner)

Radfield Home Care Bexhill, Hastings & Battle Reviews (77)

Total of 77, showing 41-60
9.9

Radfield Home Care Bexhill, Hastings & Battle has a Review Score of 9.9 (9.857) out of 10, based on 14 reviews in the last 2 years. Over all time Radfield Home Care Bexhill, Hastings & Battle has 77 reviews.

Overall Experience

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Date Published

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Review from J A (Friend of Client) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield looked after a neighbour of mine. She was very happy with the service and had no complaints.
Carers came on time and also kept in contact with any updates, which was very reassuring. I would recommend them for other people looking for care for someone elderly.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you for taking the time to review our care service. It is great to know you were happy with the care and the communication between our staff and yourselves. Best wishes.

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Review from L D (Niece of Client) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living outside the UK, we thought that it would be difficult to speak to someone about our concerns for my elderly uncle, but the really helpful, understanding and friendly service that was provided gave us great comfort at a difficult time.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to review our care services. It's really comforting to know that you were happy with the service and that even though you are not based in the UK you had peace of mind your uncle was receiving good care.

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Review from Ritchie A (Grandson of Client) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first arranged care for my Nan so she could have some companionship and access the community whilst I was at work. My Nan's Dementia progressed and carers are now carrying out daily visits. My Nan enjoys seeing the carers and it is always nice to read where she has gone and what they have assisted
her with. Medication, personal care, companionship, completing puzzles, nothing is too much for Radfield and it has given me the ability to continue to work.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Ritchie, thank you very much for taking the time to write this review. It's great to know you have been satisfied with the service and that you have enough peace of mind while you are at work.

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Review from Janyne L (Client) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank all of the team in its entirety and pass on our sincere thanks for your professionalism, extreme promptness in replying to any questions we have, you really are our unsung heroes. Knowing we have you on our side especially in these unprecedented times, is very reassuring. Thank
you all.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you so much for taking the time to write us a review. I will pass on your kind words to our staff.
Best Wishes.

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Review from Caterina J (Client) published on 12 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Used 'Radfield Home Care', following a recommendation from another user, when we left my elderly mother-in-law at home alone when we went on holiday recently. The team introduced themselves to her before we left and called in for 30 mins each day to provide personal care and company. The team members
who called were all happy, polite and caring and gave her the confidence to remain at home knowing that each day simple tasks to make her more comfortable were taken care of. We were very pleased to return to a confident lady who with their assistance had coped very well on her own. I would be happy to recommend Radfield Home Care and will be looking forward to using them again very soon.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to write us a review. It's great to know that you were happy with the service and had the peace of mind you needed to go away.

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Review from Denise G (Daughter of Client) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After months of using other unreliable care services for my mother, Radfield Home Care has provided mum and myself with peace of mind at last. The girls who came to mum's every day haven't let her down at the last minute. They are also friendly, professional and she looks forward to seeing them, something
that other carers can take for granted.

Reply from Samuel Holmes at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to write us a review. It’s good to know you are happy with the service. Please let us know if there is anything else we can do. Best Wishes.

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Review from K R (Granddaughter of Client) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service. They are really helpful with gran.

Reply from Samuel Holmes at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for your review. It's great to know you are pleased with the service you are receiving.

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Review from G O (Daughter of Client) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was worried about having personal care for the first time, and the carers were great at making him feel comfortable. They listened and explained to Dad how best they could assist him with dignity and even laughed at his jokes, which he was particularly pleased about.

Reply from Samuel Holmes at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to write us a review. It's great to hear that your Dad is happy with the service. Best Wishes.

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Review from Margaret S (Partner of Client) published on 5 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided to my husband. Staff are on time and know what they are doing. I am able to get on with things while they get my husband washed and dressed and give him his medication.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for the review. It's great to know the service is well received. Best wishes.

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Review from Patricia H (Client) published on 21 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Radfield Carers have been coming to our home for the past three months now. I am delighted with the help they have given both myself and my husband. The girls are always cheerful and chatty and nothing is too much trouble for them.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to review our care service. It's great to know you are happy and that the carers are doing a good job.
Best Wishes

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Review from Jean B (Daughter of Client) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother began receiving a care service from Radfield earlier this year. She was very reluctant at first but the Manager/Director talked her round and explained how much she would benefit from regular visits.
Mum always talks positively about the carers and that nothing is too much trouble for them.
They leave me a note if anything needs buying and it’s a huge weight off my shoulders knowing that someone sees her every day.
I would recommend Radfield to anyone looking for a professional, well run care service. They have exceeded both me and my mum's expectations. Thank you.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time write us a review. Your kind words are very much appreciated and I will pass these onto the rest of the team. Best Wishes, Director

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Review from Linden A (Son of Client) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank Radfield Home Care enough. It was a breath of fresh air to have a professional team of trained, reliable, trustworthy and hard-working team on call. I have had bad experiences in the past but they surpassed my expectations, treating Mum with great care, respect and attention. It was an
impossibly difficult situation but with their help, it made things much more manageable. Thank you.

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Review from M P (Niece of Client) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home care team took over when my Aunt was discharged in a sad state from the hospital. They soon took over a regular visit schedule plus medication and also motivation, getting her moving around. They also suggested various aids that would help, how to go about obtaining them through Socials Services,
doctors, nurses. Her overall condition improved greatly and they gave excellent care and support. Sadly due to a power of attorney being granted to another person, the contract was terminated.

Reply from Samuel Holmes at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to write us a review. Your aunt is such a character and I know some of our staff found her a very inspirational woman for all she has achieved in life. We are really pleased to know you were happy with the service she received.

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Review from Sandra C (Daughter of Client) published on 19 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We find Radfield Home Care the best agency we have experienced for our mum. They are efficient, patient, kind and genuinely care about mum. Mum suffered a stroke and has speech difficulties and some mobility issues.
We would not hesitate to recommend them.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Sandra,


Thank you for taking the time to review us. I'm really pleased that you found us and that you are happy with the care your mum receives.

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Review from Richard H (Son of Client) published on 19 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield have been attending my elderly parents for the last six months. They both have dementia. They visit them twice a day in their own home. They feed them, take care of health issues including giving medicines, take them out of the house regularly and do some household chores. They are genuinely
caring and the arrangement is working really well and is much cheaper than care homes and a lot nicer for the clients. Thank you Radfield!

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Richard,


Thank you for taking the time to review our care service. It's been great to see the progress your mum has made and that you are no longer needing to consider residential care.


Best Wishes


Samuel Holmes

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Review from Christopher W (Husband of Client) published on 19 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter, who is a doctor, researched care support providers in our area and found Radfield Home Care. The Director visited us to consider my wife's situation and my daughter and I were very impressed with the thoroughness of his assessment. We accepted his proposal and initially received carer support
for 2 mornings per week but soon increased it to 4 to take over the "getting up, washing and dressing and even ensuring tablets are taken and breakfast is eaten". This respite for me is greatly appreciated and leaves me free to attend a local gym and other activities. We have now met 4 of the carers who are all extremely efficient and indeed caring in what can be difficult and I am sure, a frustrating job with patients who can be awkward thanks to their illnesses.
Therefore I have no hesitation in recommending Radfield Home Care.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Chris,


Thank you for the review. It's been a pleasure to support you and your wife.

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Review from D F (Wife of Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I just wish to say thank you for all the help from everyone in looking after my husband.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for reviewing our care service. It's nice to know you are happy with the care your husband receives.

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Review from Brian B (Son of Client) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Radfield Home Care to arrange a care package for my mother. Sadly the relationship was cut short when my mother passed away but in the short time that she received care from Radfield, she was more than happy with the service provided. Staff are friendly and caring and the administrative
arrangements were simple and efficient: the director was especially helpful. We would definitely recommend Radfield.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Brian,


Thank you very much for taking the time to review our service. It is very much appreciated and I am very pleased to know you were happy with the care your mum received.


Best Wishes


Samuel Holmes

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Review from Linda L (Daughter-in-law of Client) published on 10 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From the beginning of my mother-in-law's care, we have had wonderful service.
She has been difficult to persuade to accept care but the carers have all been lovely and she's used to them now.
The management take on board all my worries and concerns and advise accordingly to make sure she is safe.

Reply from Samuel Holmes at Radfield Home Care Bexhill, Hastings & Battle

Linda,


Thank you very much for taking the time to review our care service.


Best Wishes.

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Review from Karen R (Daughter of Client) published on 5 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really appreciated how Radfield Home Care worked with me to set up respite time. The carers were warm and friendly as well as being well qualified and experienced in dealing with my mother's needs.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Karen, thank you very much for taking the time to review us. I'm really pleased you are happy with the service. We look forward to hearing from you again soon. Best wishes.

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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Radfield Home Care Bexhill, Hastings & Battle is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Radfield Home Care Bexhill, Hastings & Battle is calculated as follows: ( (72 Excellents x 5) + (12 Goods x 4) ) ÷ 84 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Bexhill, Hastings & Battle is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jun 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

Meet the Team (2)

Samuel

Samuel Holmes

Job Title: Director

Joined: 2017

With a background in adult social work, I have helped many older people live at home for as long and as independently as possible.


My career has been tremendously rewarding and inspired me to launch Radfield Home Care across Bexhill, Hastings & Battle.


The professional achievement I am most proud of is to have listened to people and prioritised their individual wishes when planning care. This approach is central to the way in which Radfield operates and ensures all our clients retain as much independence as possible.

Joanna

Joanna Gardner

Job Title: Registered Care Manager

Joined: 2024

What is your background prior to joining Radfield?
Over 30 years working in the care industry, starting in domiciliary care as a care assistant and working up to a Registered Manager. Working across different fields in Elderly care, dementia, Learning Disabilities, Mental Health and Hospital settings.


How has your background prepared you for your new role at RHC?
Working in the care sector as a health care assistant, senior and manager have prepared me to see care from all sides and have a good understanding of how each role works.


What has inspired you to want to be involved in the adult social care sector?
I have always enjoyed helping and supporting people who require care, to support them to remain independent and have the help and care that they require as they wish it to be.


How do you feel your role, and your experience, will benefit Radfield’s clients?
I hope my role and experience will give the clients confidence that their best interests are forefront of our care.

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