Radfield Home Care Bexhill, Hastings & Battle

Unit 34-35 Innovation Centre, Highfield Drive, St Leonards-on-Sea TN38 9UH
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9.9 77 Reviews
  • Radfield Home Care Bexhill, Hastings & Battle, St Leonards-on-Sea
Rated 'Outstanding' by the Care Quality Commission (June 2022), Radfield Home Care Bexhill, Hastings & Battle specialises in the care of older people in their own homes. They can support clients with a wide range of needs and offer a fully managed visiting and live in (24hr) care service. Visiting care packages (also called "home care") range from one or two visits per week to larger, seven day a week services requiring multiple visits per day. They also provide night care on a visiting basis.

The live-in care service (also referred to as "24hr care") is for people who have a high level of need or who need the reassurance of someone being available at all times. Live-in care is also very popular with couples as two people can be cared for together in a cost effective way.

Radfield Home Care Bexhill, Hastings & Battle is the first and only home care provider in the local area to be rated ‘Outstanding’ by the Care Quality Commission. They directly employ all their Care Professionals and train them to the highest standards, matching them to clients based on skills, interests and personality. Staff can provide support with:

- Personal Care
- Medication Administration
- Meal Preparation
- Shopping
- Housework and Laundry
- Companionship
- Leisure Activities

Both visiting care and live in care services are focused on keeping people safe in the comfort of their own homes, whilst improving their overall health and well-being. All care is provided on a one-to-one basis and is highly personalised.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34

Charge prices are tailored to customers, following a care consultation from one of our team.

These prices are only a guideline, please contact Radfield Home Care Bexhill, Hastings & Battle to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Samuel Holmes (Director/ Owner)

Radfield Home Care Bexhill, Hastings & Battle Reviews (77)

Total of 77, showing 61-77
9.9

Radfield Home Care Bexhill, Hastings & Battle has a Review Score of 9.9 (9.857) out of 10, based on 14 reviews in the last 2 years. Over all time Radfield Home Care Bexhill, Hastings & Battle has 77 reviews.

Overall Experience

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Date Published

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Review from W B (Daughter of Client) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was reluctant to have 'carers' but from the outset, this agency were reassuring and gentle.
Relationships of mutual respect established.
The care that was given was always respectful and nothing was rushed, even if time became short in the visit.
We would highly recommend them.

Reply from Samuel Holmes at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to complete the review. It's been a great pleasure to meet your dad and learn about the wonderful things he's done in his life. Best Wishes Samuel Holmes

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Review from Joyce E (Wife of Client) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this service very efficient and the carers were very efficient, pleasant and helpful and made my life a lot easier than it would have been.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to review our service. It's great to know that we have made a difference and made life easier for you.

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Review from Gill A (Daughter of Client) published on 10 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with all aspects of the care, from the initial discussions prior to Mum’s discharge from hospital to the high standard of communication throughout. It is not easy for a previously independent person to accept the need for some assistance but the carers have been great in every
way. Mum has been able to regain confidence and independence within her home and looks forward to the daily ‘pampering’.

Reply from Samuel Holmes at Radfield Home Care Bexhill, Hastings & Battle

Gill, thank you very much for taking the time to complete a review for us. It's great to know that your mum looks forward to her the carer coming and that it enhances her day. Please let us know if there is anything else we can do.

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Review from G M (Cousin of Client) assisted by family/friend published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

He is grateful for all the care he receives and feels that sometimes he is rushed. He realises that there is a limited time but with his Parkinson's has no control over how he is in the mornings, but knows its not good to stay in bed. I would sometimes like a little more understanding but the care is
good.

Reply from Samuel Holmes at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for the review and feedback. We always try and complete our care calls in the allotted time to avoid overruns and additional costs to our clients. People's needs do change and we pride ourselves in being responsive to this. We have now reviewed your cousin's care and have agreed additional length calls with him. We will continue to monitor this to ensure the care package is at the right level.

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Review from Vicki S (Granddaughter of Client) published on 13 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my grandmother's care to Radfield Home Care in the summer of 2018 and haven't looked back. The carers are kind, considerate and have time to care for my grandmother. No job is too big or too small and they take pride in everything they do. My grandmother loves the personal service with both
the carers and the back office (no call centres). She also loves that calls are made to update her should a carer be running late so she can plan her day. The regular carers assigned to my grandmother means she is building friendships and her home feels like a home - no more strangers in the house!

Reply from Samuel Holmes, Owner / Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you for your comments, its great to know your grandmother is having such a positive experience of our care. Please do let us know if there is anything else we can do.

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Review from Amanda C H (Daughter of Client) published on 2 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield Home care team have made what was a very sudden and difficult transition for my parents, so much more palatable.
Being very private people, and the initial thought of strangers entering their home was very unsettling, but within a short space of time, they have settled into their new routine.
This is largely due to the kindness and patience of the carers, who understand the importance of maintaining as much independence as possible for their clients and always treating them with dignity and respect.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to review us. We hope that you continue to be happy with the service, please let us know if there is anything else we can do.

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Review from Christne D (Client) published on 2 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my care to be excellent. The staff are very helpful and polite. I would recommend Radfield Home Care to family and friends.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for your kind words, it has been great supporting you to be active and connected in the community.


Please let us know if there is anything else we can do.

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Review from Jane M (Daughter of Client) published on 18 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently come to live with us as she can no longer live independently. Friends and family persuaded me not to cancel a short holiday which was already booked and so I turned to Radfield Home Care for help.
They were extremely kind and reassuring and did everything we asked, and gave
my mother the support she needed in our absence. They kept in contact with me while I was away and have gained my trust for future holidays, which I realise I am going to need.
My mother was anxious about the arrangement at first but now sees that it is the ideal solution and will not mind us going away again as she knows she will be well looked after.
I especially like the fact that Radfield have all our family contact numbers and I know they would always keep us informed of any problems should they occur.
We will definitely be using them from now on.

Reply from Samuel Holmes at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for your kind words. It's great to hear you could enjoy your break. I think Mum enjoyed having visitors and we look forward to hearing from you again.

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Review from J C (Client) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only been using this service for a short while but I look forward to the lady's coming to give me some company and once a week helping me with shopping and having a chat and of course a "cup of tea" is the highlight.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for your kind words, our carers really enjoy spending time with you.

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Review from Claire Y (Daughter of Client) published on 14 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Radfield Home Care (Hastings and Rother) incredibly supportive and helpful in finding the right care package for my mum after her stay in hospital. The whole team were incredibly caring and mum always enjoyed and looked forward to the carers visits. Their concern for my mum after she was readmitted
to hospital was testament to the individual approach they take to their clients. Thank you to everybody involved in mum's care.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you for the detailed review. Your mum is lovely and we have really enjoyed supporting her return home from hospital. Thank you for choosing Radfield Home Care.

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Review from G B (Client) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am entirely satisfied with this service.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you for taking the time to review us. It's so nice to hear people are satisfied with the service and that we can support local people. Thank you for choosing Radfield.

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Review from Carol G (Client) published on 14 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Radfield Home Care have been outstanding providing care to me whilst I have been waiting for a pa. I have been very happy with the service I have received and I would use Radfield Home Care again if needed. I have now found a pa and will be sad to lose the company of my carers and the management staff
at Radfield.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you for taking the time to review us. It's lovely to hear we have been able to support you at a time of need. Best Wishes, everyone at Radfield Home Care.

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Review from B G (Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The owner arranged our care with short notice and my husband and myself have been delighted with the care and support we have received from all the staff. We have been treated with kindness and dignity at all times and we genuinely feel from owner to carer there has been real effort put into ensuring
our needs were met. We look forward to receiving continuing support and will have no hesitation in using Radford home Care in the future.

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Review from Denise G (Client) published on 6 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found it so easy to arrange a carer to look after me when my main carer was away on holiday, it was so straightforward. They were helpful and explained how they worked. Friendly and approachable. Always on hand when you need them if your main carer is away. I would recommend them to anyone looking
for care.

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Review from Joan H (Client) assisted by family/friend published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only used Radfield Home Care (Hastings & Rother) for a few weeks but the competence and experience provider has fully satisfied me. It should be pointed out that help so far provided has been of a general housekeeping nature - floor washing/dusting/hoovering plus limited assistance with the washing
machine.
More personal assistance will probably be required in the near future (personal washing, hygiene/food preparation) but the current carer appears to have the experience and character of dignity to cope with this.

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Review from Elizabeth T (Daughter of Client) published on 17 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time we have used the home care they have always been very professional and care for the needs of the client. I certainly recommend them.

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Review from Anne (Friend of Client) published on 16 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend had a stroke in July 2017 and was hospitalised for six weeks.
On her return home, with the help of Radfield Home Care, she is progressing well.

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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Radfield Home Care Bexhill, Hastings & Battle is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Radfield Home Care Bexhill, Hastings & Battle is calculated as follows: ( (72 Excellents x 5) + (12 Goods x 4) ) ÷ 84 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Bexhill, Hastings & Battle is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jun 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

Meet the Team (2)

Samuel

Samuel Holmes

Job Title: Director

Joined: 2017

With a background in adult social work, I have helped many older people live at home for as long and as independently as possible.


My career has been tremendously rewarding and inspired me to launch Radfield Home Care across Bexhill, Hastings & Battle.


The professional achievement I am most proud of is to have listened to people and prioritised their individual wishes when planning care. This approach is central to the way in which Radfield operates and ensures all our clients retain as much independence as possible.

Joanna

Joanna Gardner

Job Title: Registered Care Manager

Joined: 2024

What is your background prior to joining Radfield?
Over 30 years working in the care industry, starting in domiciliary care as a care assistant and working up to a Registered Manager. Working across different fields in Elderly care, dementia, Learning Disabilities, Mental Health and Hospital settings.


How has your background prepared you for your new role at RHC?
Working in the care sector as a health care assistant, senior and manager have prepared me to see care from all sides and have a good understanding of how each role works.


What has inspired you to want to be involved in the adult social care sector?
I have always enjoyed helping and supporting people who require care, to support them to remain independent and have the help and care that they require as they wish it to be.


How do you feel your role, and your experience, will benefit Radfield’s clients?
I hope my role and experience will give the clients confidence that their best interests are forefront of our care.

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