A Star Care Services

56 Stanbrook Road, Shirley, Solihull B90 4UT
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9.9 74 Reviews
  • A Star Care Services, Solihull
A Star Care Services – Compassionate, Reliable, and Personalised Care

A Star Care Services are committed to delivering exceptional, person-centred care tailored to the unique needs of each individual. A Star Care Services pride themselves on being punctual, professional, and, above all, compassionate, ensuring clients receive the highest standard of care in the comfort of their own homes.

Care services offered
A Star Care Services provide a wide range of care services, including:
- Elderly Care
- Dementia and Alzheimer’s Care
- Support for Eating Disorders
- Parkinson’s Care
- Disability Support
- Multiple Sclerosis Care
- Social and Domiciliary Care Services

If your specific needs are not listed, please do not hesitate to contact, A Star Care always do their best to accommodate your requirements.

Highly Trained and Compassionate Carers
Carers are trained to the highest standards by the Registered Managers and undergo regular three-month reviews to ensure they continue to provide the best possible care. They are dedicated, compassionate, and committed to supporting the individual needs of every client.

Transportation Services
A Star Care Services also offer a specialist transportation service for individuals with physical impairments or additional mobility needs, ensuring safe and reliable assistance from one place to another.

A Star Care Services are here to provide exceptional care with empathy and dignity, giving you peace of mind in your own home.

Call today to discuss your care needs!

Care Provided by A Star Care Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28.95
  • Weekly Live-in Care Fees: from £1300

Calls start from 30 minutes

These prices are only a guideline, please contact A Star Care Services to find out the exact price for your requirements.

Contact A Star Care Services to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact A Star Care Services to get a personalised quote.

Good to Know

Owner

  • A Star Care Services Ltd
  • Privately Owned

Person in Charge

  • Victoria Sheppard (Registered Manager)
9.9

A Star Care Services has a Review Score of 9.9 (9.925) out of 10, based on 17 reviews in the last 2 years.
Over all time A Star Care Services has 74 reviews.

Overall Experience
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Date Published
  • 74
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Reviewer Connection to A Star Care Services
  • 23
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Total of 74, showing 21-40
Review from S O (Granddaughter of Client) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A star care have been looking after my grandad for nearly a year now.
The care service my grandad receives is the best he could wish for, the care staff are loving and very professional.
Very happy with the service and would definitely recommend.
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Review from P G (Partner of Client) published on 16 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been with A Star Care for four months and honestly, we can not fault them. They have been looking after our uncle and always inform us of how he is, will contact nurses if required and contact GP if they have any concerns.
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Review from Kim M (Daughter of Client) published on 3 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using A Star Care Services for a couple of months now and we are very impressed with the service and level of care we are receiving for my mother.
She is happy knowing that the girls are coming in each day to help with all daily tasks she needs. Management is always happy to also add in
any extra calls we have needed, even at short notice.
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Review from Adam S (Son of Client) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer that visits my mom has been brilliant. She always has her best interests at heart and will call me with any concerns, making sure I’m kept fully up to date with how she’s been. Thank you for giving me the peace of mind.
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Review from R A (Client) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think A Star are great and everything feels much better than the last company that I had. Everything here is very organised and straightforward everyone is very lovely and helpful and nothing is too much trouble. The girls always go the extra mile even if they don’t need to. I could go on and on but
just want to say thank you for supporting me in everything! I don’t know what I’d do without the girls that care for me now.
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Review from D S (Daughter of Client) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had struggled for a while being unhappy with our father's caregivers and made a change to A Star Care. Wish we did this sooner! Management has been super efficient, helpful and very supportive towards us as a family. The carers are fantastic with my father meeting all requirements asked for and more,
they’re always cheerful and show empathy and patience as this was a big let down for my father from previous. We are extremely thankful and hope this helps other families who are looking for a great company to provide care for their loved ones. Thank you to all at A Star Care!
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Review from Pritpal D (Son of Client) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am happy to have chosen A Star care to look after my mum. I live in London and I started to struggle to look after my mum whilst working, choosing A Star Care has been wonderful. The carers are helpful and cheerful. Thanks team.
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Review from G K (Daughter of Client) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to the team at A Star for providing excellent support to my mother, the ongoing assistance and genuine care from the carers really helps my mother throughout the day. They are super friendly and it is so easy to communicate with the team.
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Review from K S (Grandson of Client) published on 10 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can not fault this company. We started with A Star Care a few months back due to my grandfather becoming less independent. All the carers have really helped him but also us and relieved so much pressure for us as a family knowing he is well looked after daily and supported by all! Extremely helpful
and friendly team from management to care staff and we as a family would highly recommend this company to anyone.
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Review from R S (Daughter of Client) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had a fall and became quite withdrawn and unwell. Since using A Star Care Services he has had a new lease of life and is doing so well in all aspects thanks to the team helping him! The carers are great and go above and beyond to meet his needs, they visit twice daily and are always punctual
and friendly. The management are always so helpful and understanding, through difficult times all needs have been met and I really don’t think Dad would be where he is now without A Star Care! Thank you!
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Review from A J (Son of Client) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A Star Care Services have been looking after my dad for a few months now, and we are very happy with the choice we made within this company.
The girls and management are always happy to meet our needs.
My dad is happy knowing they are coming in daily to see him.
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Review from Jacqueline R (Daughter of Client) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The ladies that go into my dad's home twice a day to help him take his medication are kind, totally reliable, and very efficient. My dad is very comfortable having them come into his home, they make him cups of tea and just treat him like family. We agonised over going down the carers route but actually
wish we had done it sooner. We are very happy with how things are going and feel we have our dad back.
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Review from L J (Son of Client) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad was in a home for 6 months but wanted to come back home, we were worried about who will look after him when he gets back and will home care be enough to meet his needs. A Star Care have been wonderful and Dad is happy with all the carers that come to see him, and he looks much better at home
than he did at the care home. Thanks A Star Care.
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Review from Michael H (Partner of Client) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the carers and the managers. They attend three times a day and are always punctual, they talk to her to help her dementia and feed her morning and night. Very, very pleased indeed.
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Review from M S (Son of Client) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A Star Care was very kind and compassionate with my father in his time of need. All girls were happy to meet all needs that were required. Would highly recommend this company to anyone looking for care.
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Review from S C (Granddaughter of Client) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic care company! Huge thank you to A Star Care Services for their amazing support during an extremely difficult time for our family. Unfortunately, our independent grandfather was no longer able to support himself in his daily duties and the team at A Star Care Services made the process
of his initial assessment through to the daily care support for our gramps extremely easy and pain-free. The carers have been so lovely and warm and I have never seen our grandfather so happy to be supported - he is quite a stubborn gentleman! The carers also spend their time to carefully assist and they really bring a warmth and energy to the home! The care manager is always available for any concerns we have too. Thank you again and so glad we went with A Star Care Services.
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Review from Hayley S (Daughter of Client) published on 30 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers have been excellent in looking after my mum. The carers and management always inform us if there are any problems or any changes that are required for her care. Thank you to all of the team.
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Review from M W (Grandson of Client) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A Star Care Services have been looking after my grandmother for the last 4 months and I can honestly say that she is really happy with the carers and the time slots that have been provided. The carers have been very attentive and adaptable going that extra step for my grandmother. It gives me peace
of mind knowing she is in the hands of people who genuinely care.
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Review from J R (Grandson of Client) published on 3 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A Star Care Services have been looking after my grandad for just over a year now and I cannot fault them. The staff are kind, compassionate and professional, everything I wanted in a care provider. The management team are very approachable and deal with any queries promptly. I would highly recommend
this company to anyone looking for a care agency.
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Review from Saranpreet C (Granddaughter of Client) published on 2 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we are so glad that we chose A Star Care Services for our grandmother. She was always an independent individual however as she started to get older and early stages of dementia started to show we knew we needed to get additional support. From the initial assessment, A Star Care services
highlighted a great wealth of knowledge which gave us as a family the confidence that we chose the right care provider. Several of the staff members showed my grandmother the greatest attention and care and were always very friendly on the visits. We were particularly impressed when we had to attend a family wedding away from home and the care manager would regularly keep us updated on our grandmother's condition. I would highly recommend A Star Care Services and I cannot praise the staff enough for their high level of service. Thank you again to the whole team at A Star Care Services!
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Current Review Score: 9.9 (9.925)

Overview of Review Score

The Review Score of 9.9 (9.925) out of 10 for A Star Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for A Star Care Services is calculated as follows: ( (102 Excellents x 5) ) ÷ 102 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for A Star Care Services is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.925
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

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Meet the Team (2)

Ajit

Ajit Riar

Job Title: Responsible Individual Joined: 2018

After graduating from university, I spent three years working in a corporate environment before realising it was not the right career path for me. I wanted to work in a role that was truly rewarding and made a meaningful difference to people’s lives, which led me to a career in care.


Over the past eight years, I have developed a strong understanding of the importance of delivering high-quality, person-centred care. I firmly believe that the best way to ensure high standards is by working alongside care staff and remaining actively involved in service delivery. This is why I continue to work within the community, supporting both clients and carers, to ensure the care we provide meets the highest standards and that everyone involved feels supported and valued.


When I first entered the care sector, I recognised the importance of understanding not only compassionate care but also the practical and operational aspects of delivering it effectively. To strengthen my knowledge and skills, I enrolled in and successfully completed a Level 5 qualification in Health & Social Care within one year, which has helped shape my professional approach and leadership within the sector.

Victoria

Victoria Sheppard

Job Title: Registered Manager Joined: 2021

Before entering the care sector, I worked as a wedding organiser and progressed into a Co?ordinator role. This experience gave me a strong foundation in organisation, time management, and attention to detail—skills that are essential in ensuring client calls are consistently met and delivered at the agreed times.


I am now the Registered Manager, and I take pride in leading a service that is safe, reliable, and truly person-centred. I remain actively involved in the community and continue to provide care, as I value maintaining direct contact with our clients and gaining first-hand insight into how they are progressing. This helps me monitor the quality of care being delivered, support my staff effectively, and ensure our service continues to meet individual needs and high standards.


I am currently working towards my Level 5 qualification in Health & Social Care and have successfully completed my Train the Trainer qualification across all core topics required within the care setting. I am always striving to deliver the best possible outcomes for our clients and continuously look for ways to improve the service, strengthen staff development, and ensure every client receives the highest standard of care and support.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact A Star Care Services to verify any information. View our terms and conditions. A Star Care Services has an Enhanced Service - more info.