





A Star Care Services – Compassionate, Reliable, and Personalised Care
A Star Care Services are committed to delivering exceptional, person-centred care tailored to the unique needs of each individual. A Star Care Services pride themselves on being punctual, professional, and, above all, compassionate, ensuring clients receive the highest standard of care in the comfort of their own homes.
Care services offered
A Star Care Services provide a wide range of care services, including:
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Care Provided by A Star Care Services
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £27.85
- Weekly Live-in Care Fees: from £1,300
Calls start from 30 minutes
Contact A Star Care Services to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
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Good to Know
Owner
- A Star Care Services Ltd
- Private Owned
Person in charge
- Victoria Sheppard (Registered Manager)
A Star Care Services Reviews (81)
A Star Care Services has a Review Score of 10 (10.000) out of 10, based on 22 reviews in the last 2 years.
Over all time A Star Care Services has 81 reviews.
We are very happy with the carers and the managers. They attend three times a day and are always punctual, they talk to her to help her dementia and feed her morning and night. Very, very pleased indeed.
A Star Care was very kind and compassionate with my father in his time of need. All girls were happy to meet all needs that were required. Would highly recommend this company to anyone looking for care.
What a fantastic care company! Huge thank you to A Star Care Services for their amazing support during an extremely difficult time for our family. Unfortunately, our independent grandfather was no longer able to support himself in his daily duties and the team at A Star Care Services made the process of his initial assessment through to the daily care support for our gramps extremely easy and pain-free. The carers have been so lovely and warm and I have never seen our grandfather so happy to be supported - he is quite a stubborn gentleman! The carers also spend their time to carefully assist and they really bring a warmth and energy to the home! The care manager is always available for any concerns we have too. Thank you again and so glad we went with A Star Care Services.
The carers have been excellent in looking after my mum. The carers and management always inform us if there are any problems or any changes that are required for her care. Thank you to all of the team.
A Star Care Services have been looking after my grandmother for the last 4 months and I can honestly say that she is really happy with the carers and the time slots that have been provided. The carers have been very attentive and adaptable going that extra step for my grandmother. It gives me peace of mind knowing she is in the hands of people who genuinely care.
A Star Care Services have been looking after my grandad for just over a year now and I cannot fault them. The staff are kind, compassionate and professional, everything I wanted in a care provider. The management team are very approachable and deal with any queries promptly. I would highly recommend this company to anyone looking for a care agency.
As a family, we are so glad that we chose A Star Care Services for our grandmother. She was always an independent individual however as she started to get older and early stages of dementia started to show we knew we needed to get additional support. From the initial assessment, A Star Care services highlighted a great wealth of knowledge which gave us as a family the confidence that we chose the right care provider. Several of the staff members showed my grandmother the greatest attention and care and were always very friendly on the visits. We were particularly impressed when we had to attend a family wedding away from home and the care manager would regularly keep us updated on our grandmother's condition. I would highly recommend A Star Care Services and I cannot praise the staff enough for their high level of service. Thank you again to the whole team at A Star Care Services!
A Star have been looking after my grandmother for just over a year now, the care has been outstanding, all carers are polite and efficient. Due to my grandmother's needs, her carers are all willing to go the extra mile. Would recommend this company.
Management communication and logistics of my mother's care plan and package well-managed. Contact to both management and staff met with caring attitude. Always keen to be flexible and listen to any concerns.
Without exception, the staff provided show a high level of care and understanding of the client's needs and display good humour. Their help enables the client, my wife, to remain at home, because I could not cope on my own.
Fantastic Care Company! A Star Care Services care for my gran, who lives in a country village. Most care companies won't drive to the area. A Star Services agreed to provide care for my gran and from the moment they started, we haven't looked back. My gran is basically bed bound, and needs assistance with all aspects of care including medication, personal care, oral care, catheter care, pressure area care, nutrition and hydration, continence care. A Star have wonderful carers and management team who work with client, family, and other professionals to provide the best possible care for that person. Nothing has been too much trouble and A Star will always assist and help where ever possible. My gran looks forward to the carers attending, she has built wonderful friendships with the girls that attend, they engage with her, comfort her when needed and provide continued support throughout so my gran can gain her full potential. A wonderful care company who care!
My dad has Parkinson's and was scared to have carers initially. It took some time for him to get used to the girls, but now he really enjoys them coming. The regular carers that come are lovely and have a great rapport with my dad.
The care received by my mum who is 93 is first-class and is the reason why my mum can continue to live in her own home. Mum looks forward to the carers going each day and nothing is too much trouble for them. It is a comfort to our family knowing how the carers from A Star look after our mum. The whole team are excellent and show compassion and really do care.
The management is always helpful and gets involved if nurses or GP need to be contacted.
A star care looked after my father for the last 8 months of his life showing professional guidance and care at every step along the way. Staff has a wealth of experience in the care field as his family and family friends have brought him up involved in the caring profession since he was a child.
My care needs are complex and somewhat unusual, yet A Star Care Services have been truly fantastic over the past six months or so in meeting all of my needs in the most sensitive and compassionate of manners. One member of staff is very kind, understanding, responsive and always goes out of his way to accommodate my requests for help. Whilst my carer is truly wonderful in every way. She goes well above and beyond the standard call of duty to be ever so considerate and helpful, and always with a bright cheery smile!
They are both amazing and I am truly grateful to have found this agency. Thank you A Star!
I am always treated with respect and dignity. My carers listen to me and my needs and happily adapt and change if needs be. After my infusions, I feel very unwell and my carers do their best to make life easier and make it a better experience.
I have been using A Star Care for a while now. They help me look after my Mum who is now bedridden. The care staff are all lovely. The management staff are very supportive. If I need any advice or am concerned about my Mum who has dementia I can call them and they are always there to offer advice.
A Star Care Services are exceptional. For the last 8 years, my 96-year-old father-in-law has been unable to walk and has required carers to support him. He lives with his 90-year-old wife who is devoted to him and does her very best to look after him. We were with another care agency until 8 months ago but as his condition deteriorated and his wife (who suffers from severe arthritis) was able to do less, the previous company was not flexible or caring enough. Too often the carers did not actually exhibit the care and respect this couple deserved and needed. A Star have been a revelation in terms of how caring they are, their flexibility, and their availability to help when crises happen. Both my father and mother-in-law adore being together in their own home and we know he would not survive if he went into residential care. A Star make his remaining at home possible with their exceptional care and commitment. I cannot thank them enough or recommend them more highly.
The ladies are lovely as are the management. This agency always tries to accommodate and have been very supportive during difficult times.
Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest ReportNews (0)
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Awards / Recognitions (4)
- Recipient: A Star Care ServicesDate: Friday 29 May 2026
- Recipient: A Star Care ServicesDate: Friday 30 May 2025
- Recipient: A Star Care ServicesDate: Friday 31 May 2024
Meet the Team (2)
After graduating from university, I spent three years working in a corporate environment before realising it was not the right career path for me. I wanted to work in a role that was truly rewarding and made a meaningful difference to people’s lives, which led me to a career in care.
Over the past eight years, I have developed a strong understanding of the importance of delivering high-quality, person-centred care. I firmly believe that the best way to ensure high standards is by working alongside care staff and remaining actively involved in service delivery. This is why I continue to work within the community, supporting both clients and carers, to ensure the care we provide meets the highest standards and that everyone involved feels supported and valued.
When I first entered the care sector, I recognised the importance of understanding not only compassionate care but also the practical and operational aspects of delivering it effectively. To strengthen my knowledge and skills, I enrolled in and successfully completed a Level 5 qualification in Health & Social Care within one year, which has helped shape my professional approach and leadership within the sector.
Before entering the care sector, I worked as a wedding organiser and progressed into a Co?ordinator role. This experience gave me a strong foundation in organisation, time management, and attention to detail—skills that are essential in ensuring client calls are consistently met and delivered at the agreed times.
I am now the Registered Manager, and I take pride in leading a service that is safe, reliable, and truly person-centred. I remain actively involved in the community and continue to provide care, as I value maintaining direct contact with our clients and gaining first-hand insight into how they are progressing. This helps me monitor the quality of care being delivered, support my staff effectively, and ensure our service continues to meet individual needs and high standards.
I am currently working towards my Level 5 qualification in Health & Social Care and have successfully completed my Train the Trainer qualification across all core topics required within the care setting. I am always striving to deliver the best possible outcomes for our clients and continuously look for ways to improve the service, strengthen staff development, and ensure every client receives the highest standard of care and support.
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