A Star Care Services

56 Stanbrook Road, Shirley, Solihull B90 4UT
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Top 20 award
9.9 74 Reviews
  • A Star Care Services, Solihull
A Star Care Services – Compassionate, Reliable, and Personalised Care

A Star Care Services are committed to delivering exceptional, person-centred care tailored to the unique needs of each individual. A Star Care Services pride themselves on being punctual, professional, and, above all, compassionate, ensuring clients receive the highest standard of care in the comfort of their own homes.

Care services offered
A Star Care Services provide a wide range of care services, including:
- Elderly Care
- Dementia and Alzheimer’s Care
- Support for Eating Disorders
- Parkinson’s Care
- Disability Support
- Multiple Sclerosis Care
- Social and Domiciliary Care Services

If your specific needs are not listed, please do not hesitate to contact, A Star Care always do their best to accommodate your requirements.

Highly Trained and Compassionate Carers
Carers are trained to the highest standards by the Registered Managers and undergo regular three-month reviews to ensure they continue to provide the best possible care. They are dedicated, compassionate, and committed to supporting the individual needs of every client.

Transportation Services
A Star Care Services also offer a specialist transportation service for individuals with physical impairments or additional mobility needs, ensuring safe and reliable assistance from one place to another.

A Star Care Services are here to provide exceptional care with empathy and dignity, giving you peace of mind in your own home.

Call today to discuss your care needs!
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Care Provided by A Star Care Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28.95
  • Weekly Live-in Care Fees: from £1300

Calls start from 30 minutes

These prices are only a guideline, please contact A Star Care Services to find out the exact price for your requirements.

Contact A Star Care Services to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact A Star Care Services to get a personalised quote.

Good to Know

Owner

  • A Star Care Services Ltd
  • Privately Owned

Person in Charge

  • Victoria Sheppard (Registered Manager)

A Star Care Services Reviews (74)

9.9

A Star Care Services has a Review Score of 9.9 (9.925) out of 10, based on 17 reviews in the last 2 years.
Over all time A Star Care Services has 74 reviews.

Overall Experience
  • 67
  • 6
  • 1
  • 0
  • 0
Date Published
  • 74
  • 5
  • 10
  • 16
  • 58
Reviewer Connection to A Star Care Services
  • 23
  • 16
  • 11
  • 8
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
Total of 74, showing 61-74
Review from Sharon O (Daughter of Client) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Whilst some carers were caring, others were not. There was no consistency. And we paid for half-hour visits, carers were hardly ever there for that long. Definite discrepancies as to what each carer would do for my mother.
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Review from Dianne H (Client) published on 29 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with A Star is they have made me very happy. I now never feel lonely, they have adopted me, and I feel I have a new family. I love them all. I feel so happy every day.
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Review from Suzanne H (Daughter of Client) published on 4 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care company offer a good standard of care for my mother, who has dementia and is end of life. The carers go beyond what would be expected, ensuring mum is well looked after.
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Review from Alison B (Wife of Client) published on 13 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A Star have been caring for my husband for 2 months since he returned from full-time residential care. The prospect of having him home again, although exciting, was also daunting. All staff from A Star have been amazing. They have been professional, kind and courteous to my husband, who has end-stage
early-onset Alzheimer's disease, and have been a constant source of support to me without being intrusive in our home. I would happily recommend this friendly team to anyone in the same situation as us.
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Review from Joshan U (Grandson of Client) published on 5 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad has received fantastic care over the last year. The staff are punctual, reliable, flexible and respectful towards my grandad's needs.
The management are hands-on with the care and will liaise with me if they believe he could benefit in other areas of care being provided.
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Review from Heather W (Client) published on 2 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found staff are punctual, courteous, respectful and helpful.
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Review from Alyson P (Sister of Client) published on 1 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A Star Care Services know that the best help they can provide comes from listening carefully to what their client really wants from them.
In my brother's case, the whole team understands that it is independence and that has become the core of the care they provide.
It is a totally bespoke package
that enables my brother, who is severely disabled, to live his life his way as safely as he can. Just living independently in his own home is a risk for him but, with careful management and well-trained staff, they have enabled him to take more responsibility for the way he spends his time. He is able to stay up late. He does not have anyone telling him it's time for bed! They take excellent care of his physical needs and show their expertise by introducing the best equipment available e.g. his very effective new shower chair has enabled him to enjoy the relaxation of a good shower secure in the knowledge that he will not be in pain from an ill-fitting seat.
They really think A Star they care.
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Review from Richard M (Client) assisted by family/friend published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are really well presented, polite and punctual. Once they have been instructed as to what is required they carry out their duties with courtesy and in a professional manner. The staff are very conscientious of my dignity. All my needs are met very well and the staff are very well instructed
by management who attend calls on a regular basis.
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Review from L A (Client) published on 10 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great service, friendly and helpful carers. Always feel at ease.
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Review from Victoria G (Daughter of Client) published on 22 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The ladies have been wonderful. They're extremely helpful, flexible and caring. My mum went from not wanting anyone to really missing her carer in the evening.
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Review from T B (Daughter of Client) published on 22 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum suffers from dementia. The staff have always been very considerate and caring. There are days when mum refuses care. The staff always make sure that mum is treated with respect and they ensure her care needs are met. The manager is available to discuss any changes to the care package. The agency
does the best service for clients and the family.
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Review from J T (Son of Client) published on 22 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Honest, always keep me updated on my father's progress and with regards to his care. All their documents on processes are very professional and quality. Their staff use the latest technology for their staff rotas. The staff are always smart with clean uniforms. The care staff always put my father's
care needs first as their top number one priority. On the rare occasion if the care staff are delayed on route, I always receive an update.
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Review from Julie S (Daughter of Client) published on 21 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A Star have been caring for my father for the past 2 and a half years. They have helped to maintain Dad in his own home and have shown great kindness and professionalism, aiding him with personal care and preparation of meals. They are always contactable if needed and flexible. I would recommend them
as a care service.
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Review from Anne C (Daughter of Client) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with the care provided for mom and dad, during a very difficult time. They have been available at short notice during crisis involving one or other being admitted to hospital until family have arrived and have provided emotional support and reassurance. They have also been happy
to arrange prescription deliveries and liaise with other health professionals.
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Current Review Score: 9.9 (9.925)

Overview of Review Score

The Review Score of 9.9 (9.925) out of 10 for A Star Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for A Star Care Services is calculated as follows: ( (102 Excellents x 5) ) ÷ 102 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for A Star Care Services is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.925
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (2)

Ajit

Ajit Riar

Job Title: Responsible Individual Joined: 2018

After graduating from university, I spent three years working in a corporate environment before realising it was not the right career path for me. I wanted to work in a role that was truly rewarding and made a meaningful difference to people’s lives, which led me to a career in care.


Over the past eight years, I have developed a strong understanding of the importance of delivering high-quality, person-centred care. I firmly believe that the best way to ensure high standards is by working alongside care staff and remaining actively involved in service delivery. This is why I continue to work within the community, supporting both clients and carers, to ensure the care we provide meets the highest standards and that everyone involved feels supported and valued.


When I first entered the care sector, I recognised the importance of understanding not only compassionate care but also the practical and operational aspects of delivering it effectively. To strengthen my knowledge and skills, I enrolled in and successfully completed a Level 5 qualification in Health & Social Care within one year, which has helped shape my professional approach and leadership within the sector.

Victoria

Victoria Sheppard

Job Title: Registered Manager Joined: 2021

Before entering the care sector, I worked as a wedding organiser and progressed into a Co?ordinator role. This experience gave me a strong foundation in organisation, time management, and attention to detail—skills that are essential in ensuring client calls are consistently met and delivered at the agreed times.


I am now the Registered Manager, and I take pride in leading a service that is safe, reliable, and truly person-centred. I remain actively involved in the community and continue to provide care, as I value maintaining direct contact with our clients and gaining first-hand insight into how they are progressing. This helps me monitor the quality of care being delivered, support my staff effectively, and ensure our service continues to meet individual needs and high standards.


I am currently working towards my Level 5 qualification in Health & Social Care and have successfully completed my Train the Trainer qualification across all core topics required within the care setting. I am always striving to deliver the best possible outcomes for our clients and continuously look for ways to improve the service, strengthen staff development, and ensure every client receives the highest standard of care and support.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact A Star Care Services to verify any information. View our terms and conditions. A Star Care Services has an Enhanced Service - more info.