A Star Care Services

56 Stanbrook Road, Shirley, Solihull B90 4UT
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Top 20 award
10 71 Reviews
  • A Star Care Services, Solihull
A Star Care Services – Compassionate, Reliable, and Personalised Care

A Star Care Services are committed to delivering exceptional, person-centred care tailored to the unique needs of each individual. A Star Care Services pride themselves on being punctual, professional, and, above all, compassionate, ensuring clients receive the highest standard of care in the comfort of their own homes.

Care services offered
A Star Care Services provide a wide range of care services, including:
- Elderly Care
- Dementia and Alzheimer’s Care
- Support for Eating Disorders
- Parkinson’s Care
- Disability Support
- Multiple Sclerosis Care
- Social and Domiciliary Care Services

If your specific needs are not listed, please do not hesitate to contact, A Star Care always do their best to accommodate your requirements.

Highly Trained and Compassionate Carers
Carers are trained to the highest standards by the Registered Managers and undergo regular three-month reviews to ensure they continue to provide the best possible care. They are dedicated, compassionate, and committed to supporting the individual needs of every client.

Transportation Services
A Star Care Services also offer a specialist transportation service for individuals with physical impairments or additional mobility needs, ensuring safe and reliable assistance from one place to another.

A Star Care Services are here to provide exceptional care with empathy and dignity, giving you peace of mind in your own home.

Call today to discuss your care needs!
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Care Provided by A Star Care Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28.95
  • Weekly Live-in Care Fees: from £1300

Calls start from 30 minutes

These prices are only a guideline, please contact A Star Care Services to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • A Star Care Services Ltd

Person in charge

  • Victoria Sheppard (Registered Manager)

A Star Care Services Reviews (71)

10

A Star Care Services has a Review Score of 10 (10.000) out of 10, based on 16 reviews in the last 2 years.
Over all time A Star Care Services has 71 reviews.

Overall Experience
  • 64
  • 6
  • 1
  • 0
  • 0
Date Published
  • 71
  • 4
  • 9
  • 16
  • 55
Reviewer Connection to A Star Care Services
  • 22
  • 14
  • 11
  • 8
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
Total of 71, showing 61-71
Review from Alison B (Wife of Client) published on 13 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A Star have been caring for my husband for 2 months since he returned from full-time residential care. The prospect of having him home again, although exciting, was also daunting. All staff from A Star have been amazing. They have been professional, kind and courteous to my husband, who has end-stage
early-onset Alzheimer's disease, and have been a constant source of support to me without being intrusive in our home. I would happily recommend this friendly team to anyone in the same situation as us.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Joshan U (Grandson of Client) published on 5 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad has received fantastic care over the last year. The staff are punctual, reliable, flexible and respectful towards my grandad's needs.
The management are hands-on with the care and will liaise with me if they believe he could benefit in other areas of care being provided.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Heather W (Client) published on 2 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found staff are punctual, courteous, respectful and helpful.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alyson P (Sister of Client) published on 1 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A Star Care Services know that the best help they can provide comes from listening carefully to what their client really wants from them.
In my brother's case, the whole team understands that it is independence and that has become the core of the care they provide.
It is a totally bespoke package
that enables my brother, who is severely disabled, to live his life his way as safely as he can. Just living independently in his own home is a risk for him but, with careful management and well-trained staff, they have enabled him to take more responsibility for the way he spends his time. He is able to stay up late. He does not have anyone telling him it's time for bed! They take excellent care of his physical needs and show their expertise by introducing the best equipment available e.g. his very effective new shower chair has enabled him to enjoy the relaxation of a good shower secure in the knowledge that he will not be in pain from an ill-fitting seat.
They really think A Star they care.
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Review from Richard M (Client) assisted by family/friend published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are really well presented, polite and punctual. Once they have been instructed as to what is required they carry out their duties with courtesy and in a professional manner. The staff are very conscientious of my dignity. All my needs are met very well and the staff are very well instructed
by management who attend calls on a regular basis.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from L A (Client) published on 10 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great service, friendly and helpful carers. Always feel at ease.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Victoria G (Daughter of Client) published on 22 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The ladies have been wonderful. They're extremely helpful, flexible and caring. My mum went from not wanting anyone to really missing her carer in the evening.
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  • Treated with Dignity
  • Value for Money
Review from T B (Daughter of Client) published on 22 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum suffers from dementia. The staff have always been very considerate and caring. There are days when mum refuses care. The staff always make sure that mum is treated with respect and they ensure her care needs are met. The manager is available to discuss any changes to the care package. The agency
does the best service for clients and the family.
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  • Treated with Dignity
  • Value for Money
Review from J T (Son of Client) published on 22 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Honest, always keep me updated on my father's progress and with regards to his care. All their documents on processes are very professional and quality. Their staff use the latest technology for their staff rotas. The staff are always smart with clean uniforms. The care staff always put my father's
care needs first as their top number one priority. On the rare occasion if the care staff are delayed on route, I always receive an update.
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  • Treated with Dignity
  • Value for Money
Review from Julie S (Daughter of Client) published on 21 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A Star have been caring for my father for the past 2 and a half years. They have helped to maintain Dad in his own home and have shown great kindness and professionalism, aiding him with personal care and preparation of meals. They are always contactable if needed and flexible. I would recommend them
as a care service.
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  • Treated with Dignity
  • Value for Money
Review from Anne C (Daughter of Client) published on 28 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with the care provided for mom and dad, during a very difficult time. They have been available at short notice during crisis involving one or other being admitted to hospital until family have arrived and have provided emotional support and reassurance. They have also been happy
to arrange prescription deliveries and liaise with other health professionals.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for A Star Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for A Star Care Services is calculated as follows: ( (96 Excellents x 5) ) ÷ 96 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for A Star Care Services is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (2)

Ajit

Ajit Riar

Job Title: Director Joined: 2018

When I graduated from University, I worked in corporate for three years but soon realised I was in the wrong career. I wanted to be in a work environment which was rewarding, and care was the answer. I understand the importance of quality care and the only way to ensure this is being delivered is by working alongside your team workers, which is why I still go out in the community to provide care to ensure that clients and carers are satisfied with the care we provide.


When I started in care, I understood that I would need to know the logistics of how to deliver good care which is why I enrolled myself on Level 5 in Health & Social Care and completed it within the year.

Victoria

Victoria Sheppard

Job Title: Registered Manager Joined: 2021

Before I came into care, I was a wedding organiser and worked my way up to Co-Ordinator. My skill set enables me to ensure that Client calls are met at the time that they have agreed upon. I also go out to the community to provide care as I still like to see how our Clients are getting on.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact A Star Care Services to verify any information. View our terms and conditions. A Star Care Services has an Enhanced Service - more info.