A Star Care Services

The services provided by A-Star have been transformative for my mum who has Alzheimer’s disease. Knowing that they come in to look after mum so well is so comforting as I live some distance away. They have matched mum very well to one or two key carers who take mum out and encourage her to eat well. Her current main carer is so enthusiastic and updates me regularly on mum’s progress. The office is open every day for telephone enquiries. Nothing is a problem. The office manager is always available. The price is very reasonable and well worth it. I would thoroughly recommend this company to anyone based on about 8 months' experience.

Having changed my wife’s care provider to A Star Services 1st of July 2021, we were apprehensive, to say the least, but no worries on that score as everything went well. I would recommend this company to anyone that was thinking of changing their carers. The staff treat my wife and me with dignity and care and friendliness.

We are extremely pleased with the care and professionalism of A Star Care Services. They have always been prompt which is a necessity for Dad in the morning. My parents were reluctant to receive help from carers but this soon changed when A Star commenced. Nothing is too much for them and they seem to go beyond our expectations and able to allay any anxieties my parents had. They are hard-working and respectful to my father’s needs. The care plan was very comprehensive and thoughtful. I couldn’t rate them highly enough.

A Star Care have been looking after my dad for one year, and he is very happy and comfortable with the carers who always have a positive attitude and caring nature. The agency has always been flexible to meet my dad's needs and seeing management doing care calls is impressive as they are able to give staff and me any advice they feel can help my dad.

Switching to A Star Care Services has been a massive game-changer for my mum and our whole family. They have really taken the time to understand Mum's needs and have been proactive in ensuring they are met - going above and beyond our expectations on many occasions. The managers check in on her regularly and have designed a bespoke meal plan in careful consideration of her diabetes, which the carers freshly prepare for her. They have really helped to settle Mum's anxiety and prevent recurring problems from happening, meaning we are no longer having to make regular trips to the hospital and are confident that she is safe and happy to continue living in her own home. The carers also help by e.g. taking Mum in her wheelchair to medical appointments, can pop to the shops if she needs anything urgently and have even been able to bring her to important family events. A Star are invaluable - they really do care, never rush and always make sure Mum is happy. We can't thank them enough!

I have used A-Star Care Services for almost nine months and my wife and I are happy with the level and quality of care provided by the carers employed by this agency. However, the timing of calls could be more convenient to the receiver as my donor has a habit of waking up early in the morning and going to bed early in the evening; I guess being a small friendly team it makes it impossible to suit everyone. Otherwise, the team has been proactive and giving me updates as and when necessary and flagging up issues as they arise. This was not the case with the previous agency.

You provide an excellent service and your staff are very caring.

Whilst some carers were caring, others were not. There was no consistency. And we paid for half-hour visits, carers were hardly ever there for that long. Definite discrepancies as to what each carer would do for my mother.

My experience with A Star is they have made me very happy. I now never feel lonely, they have adopted me, and I feel I have a new family. I love them all. I feel so happy every day.

The care company offer a good standard of care for my mother, who has dementia and is end of life. The carers go beyond what would be expected, ensuring mum is well looked after.

A Star have been caring for my husband for 2 months since he returned from full-time residential care. The prospect of having him home again, although exciting, was also daunting. All staff from A Star have been amazing. They have been professional, kind and courteous to my husband, who has end-stage early-onset Alzheimer's disease, and have been a constant source of support to me without being intrusive in our home. I would happily recommend this friendly team to anyone in the same situation as us.

The management are hands-on with the care and will liaise with me if they believe he could benefit in other areas of care being provided.

I have found staff are punctual, courteous, respectful and helpful.

They really think A Star they care.

All the staff are really well presented, polite and punctual. Once they have been instructed as to what is required they carry out their duties with courtesy and in a professional manner. The staff are very conscientious of my dignity. All my needs are met very well and the staff are very well instructed by management who attend calls on a regular basis.

Great service, friendly and helpful carers. Always feel at ease.

The ladies have been wonderful. They're extremely helpful, flexible and caring. My mum went from not wanting anyone to really missing her carer in the evening.

My mum suffers from dementia. The staff have always been very considerate and caring. There are days when mum refuses care. The staff always make sure that mum is treated with respect and they ensure her care needs are met. The manager is available to discuss any changes to the care package. The agency does the best service for clients and the family.

Honest, always keep me updated on my father's progress and with regards to his care. All their documents on processes are very professional and quality. Their staff use the latest technology for their staff rotas. The staff are always smart with clean uniforms. The care staff always put my father's care needs first as their top number one priority. On the rare occasion if the care staff are delayed on route, I always receive an update.

A Star have been caring for my father for the past 2 and a half years. They have helped to maintain Dad in his own home and have shown great kindness and professionalism, aiding him with personal care and preparation of meals. They are always contactable if needed and flexible. I would recommend them as a care service.