At Home Care

Enterprise House, Maxted Road, Hemel Hempstead HP2 7BT
Review Us
9.9 68 Reviews
  • At Home Care, Hemel Hempstead
At Home Care is a Home Care provider, offering domiciliary Care and Support services, including 24-hour live-in care, to people within their own homes and in their local communities.

There is also support for people who have been discharged from hospital and need convalescence support. This could be a wide range of people who have various conditions or disabilities, such as dementia, stroke, learning disabilities, amongst other conditions.

They offer care and support to help people who have chosen to continue living at home safely and comfortably. Their services include assisting with:

>> Personal hygiene
>> Domestic support
>> Medication
>> Assisted living
>> Meals preparation
>> Housework and shopping
>> Accompanying you to appointments, such as to the GP or hospital
>> General companionship - someone to chat to over a cup of tea.

Also for people who have been discharged from hospital (NHS) and need convalescence support. Their services include all aspects of personal care and support at home for adults. They specialise in:

>> Dementia (Alzheimer)
>> Learning disabilities
>> Physical disabilities
>> Chronic conditions
>> Stroke
>> Cerebral palsy
>> Parkinson's
>> Acquired brain injury
>> Palliative care/end of life care

They provide a bespoke service, tailored to match specific needs and preferences as well as budget.

There is no real limit to the type of support they offer. It may be something as simple as 30 minutes domestic call each day at a time to live in care packages.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25.90

Full price list can be requested over the phone or via email.

These prices are only a guideline, please contact At Home Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • At Home Care

Person in charge

  • Robyn Sparks (Registered Care Manager)

At Home Care Reviews (68)

Total of 68, showing 1-20
9.9

At Home Care has a Review Score of 9.9 (9.874) out of 10, based on 33 reviews in the last 2 years. Over all time At Home Care has 68 reviews.

Overall Experience

  • 59
  • 8
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Date Published

68
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Review from M R (Daughter of Client) published on 26 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly can not thank the carers enough for there support for my mother over the last few weeks.
They care for mum with dignity and respect , and are always on time and give mum their full attention when caring for her .
Couldn't ask for a better care company,they go above and beyond for mum and
me (daughter)always informative and have a brilliant routine with my mother,who is more than happy with the care she receives.
Excellent service received from start to finish .

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you for your kind words. We're so pleased to hear your mother feels well cared for and that our team's support has made a positive difference for you both. We'll be sure to share your feedback with the carers, who will be delighted to know their efforts are appreciated.

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Review from D M (Client) published on 18 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At Home Care are a nice and hard-working, they always make sure I'm ok by calling and visiting me.
I would not be here today without their help, so thank you.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your kind words. We're truly grateful for your feedback and so pleased to hear that you feel supported by our team. It means a great deal to us to know that our care is making a positive difference in your life. We're always here for you-thank you for being part of the At Home Care family.

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Review from Marie S (Daughter of Client) published on 11 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how brilliant home care have been . They look after my dad so well , 3 times a day they can't do enough for him , they are kind caring and supportive to all my dads needs , they keep him company and do anything that's asked of them from his personal needs to house hold chores and
meals . They have become part of the family and we always chat but they are always very professional at the same time , I couldn't recommend them enough. They put me and my bothers minds at rest knowing dad is well cared for when we cannot be with him . My dad is very happy with his care and all they do for him .

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your kind words. It truly means a lot to our team to hear that your dad is happy and well looked after. We always aim to provide care that not only meets personal and practical needs, but also brings comfort, companionship and peace of mind to families. Knowing we've been able to do that for your dad and your family is the greatest reward. We're proud to be part of his daily life and grateful for the trust you've placed in us. Thank you again for your heartfelt review.

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Review from Joyce D (Daughter of Client) published on 10 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff who respects my mum's dignity,very reliable with good communication skills.The staff is very professional and excellent management.They looked after my mum at home for 6 months before she went into the Care home .
All the carers were supportive and friendly.
Would highly recommend

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Review from L B (Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been so thankful to have the help and support from the team I think It's helped me alot having the right support. I feel like I would be lost without the help and thankful to every effort made with the complex needs I undergo

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your kind words. We're truly grateful to hear that our support has made a positive difference for you. It's our priority to ensure you feel supported and understood, especially when managing complex needs. We'll continue to be here every step of the way

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Review from Anna B (Daughter of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had some poor previous experiences with care agencies, I was relieved and impressed by the lady and her team who helped my father in his last weeks of life. They were polite and warm, came with a freshness into the house without being intrusive, they were responsive and willing to help in the
best way for my father and the rest of the household. Thanks for being prepared to fit around the live-in carer as well, without being offended by her instructions or defensive about your role.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your kind and thoughtful message. We're heartened to know that our team was able to bring comfort and support during such a difficult time. It means a great deal to hear that our carers delivered care with warmth, respect, and adaptability, especially in your father's final weeks. Your words mean a great deal to us, and we're honoured to have been part of your father's care during such an important time.

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Review from Linda C (Wife of Client) published on 8 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, lovely people who give me a break from my caring duties. They look after my husband so well; always ensuring he is happy and not worried about my not being at home. Gives me a chance to have lunch with friends, catch up on appointments, such as dentists, doctors and hairdressers knowing that
he is well cared for, safe and happy. Thank you.

Reply from Robyn Sparks, Operations Manager at At Home Care

We're truly delighted to hear that our team provides you with the reassurance and support you need to enjoy some well-deserved time for yourself, knowing your husband is happy, safe, and well cared for. It's a privilege to support you both, and your feedback means the world to our team. Thank you for taking the time to share your experience

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Review from U S (Grandson of Client) published on 25 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service by the team, The carers were not only skilled and knowledgeable but also incredibly friendly and approachable.Communication was excellent; the carers kept me informed about any changes in my grandmas condition and were always available to answer any questions I had. Overall we are
satisfied with the services provided the team

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your kind words and thoughtful feedback. We're really pleased to hear that you felt supported and well-informed throughout, and that our carers made a positive impression with their professionalism and warmth. It means a lot to us to know that your grandma was in good hands and that you felt confident in the care provided. If there's ever anything more we can do, please don't hesitate to reach out. Thank you again for trusting us.

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Review from Christopher D (Son of Client) published on 22 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Homecare took over the care of my mother some years ago we have received nothing but an excellent service. The delivery of the service has been very professional and friendly, and the administration has been equally good - both a welcome relief after the previous care provider!
They have been
very helpful when we have opted to change to level of service from time to time. Nothing seems to be too much to ask for.
Periodic reviews are carried out by senior staff, who welcome my involvement in such discussions with my mother, who is hard of hearing.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your kind feedback. We're truly pleased to hear that you've experienced a consistently high standard of care and support since we began caring for your mother. It's wonderful to know that both our care team and office staff have made a positive difference, especially in contrast to your previous experience. We're always happy to adapt to your needs, and we value your involvement during reviews-especially as it helps us tailor our support more effectively. Thank you again for your trust in us.

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Review from S M (Daughter of Client) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was happy & comfortable with nearly all the carers some of whom went above and beyond. Management were always on hand to take a call or use our social media group chat to help & reassure, nothing was too much trouble & assisted with any difficulties as they arose.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your kind words. It means a lot to hear that your mum felt happy and comfortable with our carers, and we're especially grateful for your recognition of those who went above and beyond. Our team is always here to provide support and reassurance, and we're glad we could be there for you when needed. Wishing you and your family all the best.

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Review from Mark M (Son of Client) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found At Home Care to be very helpful and caring for my mum. All the carers were very polite and made sure she was well looked after. I can highly recommend At Home Care.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your kind words! We're delighted to hear that you had a positive experience and that our carers provided the care and support your mum needed. Your recommendation means a lot to us, and we truly appreciate your trust. If there's anything else we can do for you, please don't hesitate to reach out.

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Review from Diane S (Sister of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Care Team were attentive and sympathetic to the needs of my relative and quick to respond to issues arising and keeping me informed. All staff were kind, courteous, considerate, friendly and efficient. Would recommend.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you for your kind words and for taking the time to share your experience. We are so pleased to hear that our team provided attentive and compassionate care while keeping you informed. Ensuring the well-being of those we support is always our top priority, and it's wonderful to know that our staff made a positive difference. Your recommendation means a lot to us! If there's anything else we can do for you, please don't hesitate to reach out.

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Review from D E (Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all carers very helpful and will go the extra mile if asked. Management is also very helpful.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you for your lovely feedback! We're delighted to hear our carers and management have been so helpful.

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Review from Michael D (Husband of Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall our experience has been good and it is now over 20 months since my wife needed carers following her stroke. We have never been let down and when they (At Home) have had an emergency they have always addressed the problem, usually by getting office based staff to step in. My only observation
is that requested phone calls have not always have been done. Also changing the timing schedule has not always been advised.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you for your feedback. We're glad to hear you've had a positive experience over the past 20 months and that our team has been reliable in emergencies. We appreciate your observations and will work on improving communication regarding calls and schedule changes.

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Review from Peter s (Widow Widower) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Careers are very good and always very helpful. I'm happy to recommend At Home care, the carers treatment very well, they assist me with my personal care needs, make me meals and drinks through the day. The carers are wonderful people very kind companionate and very helpful

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for sharing your experience! We're delighted to hear that our carers have been able to support you in such a positive and compassionate way. Providing excellent personal care and being a kind companion is at the heart of what we do, and it's wonderful to know that our team is making a difference for you. Your recommendation means a lot to us, and if there's anything else we can do to help, please don't hesitate to let us know.

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Review from Tony R (Friend of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At Home Care is truly exceptional. The patient receives prompt, compassionate care from a team that's both professional and attentive. Their swift, friendly support has eased all our concerns. Highly recommended!

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our team at At Home Care. Our goal is always to provide compassionate, professional support, and we're glad to have been able to ease your concerns. Your recommendation means the world to us! If there's anything else we can do to support you, please don't hesitate to reach out.

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Review from Elaine R (Daughter of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always professional, compassionate and sensitive to mum's needs. There is good communication with the office and messages are always responded to promptly. The team are always helpful and happy to accommodate changes to care visits where possible. As the main carer for my mum, I feel
very supported by At Home Care.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your kind words. We're so glad to hear that our carers have been able to provide your mum with the professional, compassionate care she deserves. It's also great to know that you feel supported as the main carer - communication is key, and we strive to make the process as smooth as possible for everyone involved. If there's anything else we can do to support you or your mum, please don't hesitate to reach out. We truly appreciate your feedback!

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Review from P G (Client) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers have been kind and helpful.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you for your lovely feedback! We're so pleased to hear that you had a positive experience with our care services.

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Review from Christine H (Wife of Client) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with At Home Care was very good. The staff and carers were all lovely and would highly recommend it.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you for your kind words! We're delighted to hear that you had a great experience with At Home Care.

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Review from R S (Son of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At Home Care is without a doubt the finest care provider we have had experiences with. From the first interaction when the assessment of needs was made, it was clear that there was genuine empathy and a sincere intention to provide the best level of care possible. Every single carer to date has not
only arrived in a timely fashion and performed all of their duties consistently well, but has stayed for the entire duration of their call out, been friendly, kind and empathetic, going out of their way to provide the help requested or required. On a couple of occasions where a medical intervention was required, the carers responded professionally and immediately, notified me directly and kept me updated. They have significantly reduced my concerns with regard to my mother's ability to live independently whilst still receiving the support she needs. I honestly can't praise them enough and urge anyone who is unhappy with the care service they are receiving to contact At Home Care.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your kind words and for taking the time to share your experience with At Home Care. We are truly grateful for your feedback and delighted to hear that our carers have provided the level of care, professionalism and compassion that we strive for. Ensuring your mother's well-being and independence is at the heart of what we do and knowing that we have eased your concerns means a great deal to us. We will continue to provide the highest standard of care and support and if there is ever anything more we can do, please don't hesitate to let us know. Thank you again for your trust in At Home Care!

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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for At Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.874 for At Home Care is calculated as follows: ( (169 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 191 Ratings = 4.874

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for At Home Care is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Aug 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

Meet the Team (2)

Robyn

Robyn Sparks

Job Title: Operations Manager

Joined: 2012

I have been with At Home Care for nearly six years, starting as a Care & Support Worker and progressing to my current role as Operations Manager.


Along the way, I advanced through roles as a Field Care Supervisor, Deputy Care Manager, and Registered Care Manager. The career opportunities and support at At Home Care have been incredible, allowing me to grow both professionally and personally.


I am deeply passionate about providing more than just care, it’s about making a real difference in the lives of our clients.


My goal is to create a family-like atmosphere where every individual feels valued, respected, and supported.


Seeing the positive impact we make every day motivates me to ensure that the highest standards of care are consistently delivered.

Ashan

Ashan Malik

Job Title: Managing Director

Joined: 2012

Ash has been immersed in the care sector since 2012, building and leading three successful domiciliary care agencies across Hertfordshire. With over a decade of hands-on experience, he has developed a deep understanding of what high-quality, person-centred care truly means. His journey into care was born from a genuine compassion for others and a strong desire to make a positive difference in people’s lives.


Ash believes that carers are the heart of any great care service. He is deeply committed to empowering and supporting his teams to ensure they can deliver care with compassion, consistency, and professionalism. Under his leadership, fairness, respect, and dignity are not just principles – they are daily practices.


His passion is fuelled by the stories he hears from those receiving care. “One person caring about another represents life’s greatest value,” he says. “Nothing moves me more than hearing how we’ve helped improve someone’s quality of life, given them back their confidence, or simply enabled them to stay in the home they love, surrounded by familiarity and comfort.”


Ash’s commitment goes beyond business – it’s a personal mission to raise standards in the care sector and to create services where both clients and carers feel valued, respected, and heard.

Frequently Asked Questions about At Home Care

What Type of Services does At Home Care offer?

At Home Care offers Home Care.

How many Carers does At Home Care employ?

At Home Care employs 43 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact At Home Care to verify any information. View our terms and conditions. At Home Care has an Enhanced Service - more info.