At Home Care

Enterprise House, Maxted Road, Hemel Hempstead HP2 7BT
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9.9 67 Reviews
  • At Home Care, Hemel Hempstead
At Home Care is a Home Care provider, offering domiciliary Care and Support services, including 24-hour live-in care, to people within their own homes and in their local communities.

There is also support for people who have been discharged from hospital and need convalescence support. This could be a wide range of people who have various conditions or disabilities, such as dementia, stroke, learning disabilities, amongst other conditions.

They offer care and support to help people who have chosen to continue living at home safely and comfortably. Their services include assisting with:

>> Personal hygiene
>> Domestic support
>> Medication
>> Assisted living
>> Meals preparation
>> Housework and shopping
>> Accompanying you to appointments, such as to the GP or hospital
>> General companionship - someone to chat to over a cup of tea.

Also for people who have been discharged from hospital (NHS) and need convalescence support. Their services include all aspects of personal care and support at home for adults. They specialise in:

>> Dementia (Alzheimer)
>> Learning disabilities
>> Physical disabilities
>> Chronic conditions
>> Stroke
>> Cerebral palsy
>> Parkinson's
>> Acquired brain injury
>> Palliative care/end of life care

They provide a bespoke service, tailored to match specific needs and preferences as well as budget.

There is no real limit to the type of support they offer. It may be something as simple as 30 minutes domestic call each day at a time to live in care packages.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25.90

Full price list can be requested over the phone or via email.

These prices are only a guideline, please contact At Home Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • At Home Care

Person in charge

  • Robyn Sparks (Registered Care Manager)

At Home Care Reviews (67)

Total of 67, showing 21-40
9.9

At Home Care has a Review Score of 9.9 (9.871) out of 10, based on 32 reviews in the last 2 years. Over all time At Home Care has 67 reviews.

Overall Experience

  • 58
  • 8
  • 1
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Date Published

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Review from S D (Daughter of Client) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say a massive thank you to all the carers who patiently cared for my mother this past year.
You all shared deep passion in supporting her at times when she had no one else to turn to. You were able to build a relationship with her so she felt safe in your company and I believe
trusted your judgment. Even if she did choose to do things her way at times. I thank you for being patient with us the family, listening and handling our story with care.
It goes to show unlike other professionals, you actively listen first for the care of your client and their family.
I can't express my thanks enough for being there for Mum and listening to me on the phone when I felt frustrated with the situation.
You cared and got to know Mum very well. Thank you.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your kind words. It was our privilege to care for your mother and to support your family during this time. Building trust and making her feel safe was very important to us and we're grateful to know we made a positive difference. Your appreciation of our team's dedication and patience means a lot. Wishing you and your family all the best.

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Review from D A (Client) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carer managers and office staff are fantastic kind helpful caring friendly nothing is too much for the carers they really have helped me with personal care and light domestic help. The office staff are friendly approachable helpful caring and nothing is too much for them, the office staff and carers
always go above and beyond for me.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your wonderful review! We're thrilled to hear that both our carers and office team have made such a positive impact on your experience. It's our goal to provide compassionate, attentive, and reliable care, so knowing that our team has gone above and beyond means the world to us. Your kind words motivate us to keep doing our best every day. Thank you again for sharing your experience - we're here for you whenever you need us!

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Review from Michael M (Husband of Client) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring staff provided a competent and compassionate level of care for my wife for over two years. They assisted her in washing and dressing in the mornings and preparing her for bed in the evenings.
They were punctual for their visits, and the office would always advise if there were to be any
delays.
I am very pleased with the level of care provided by Caremark.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your thoughtful feedback. We're truly grateful to hear that our team provided competent and compassionate care for your wife over the past two years. It's heartening to know that our carers were there to support her morning and evening routines, bringing comfort and consistency to her days. We pride ourselves on punctuality and clear communication, so we're pleased to hear that you were kept informed and satisfied with our service. Your satisfaction is incredibly important to us, and your kind words reinforce our commitment to providing the highest level of care. We will certainly share your praise with our team. Thank you again for choosing Caremark. If you need anything or have further comments, please feel free to reach out.

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Review from Kevin C (Client) assisted by family/friend published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always came at the time they said they would.
Reported any concerns immediately to their manager who kept in regular contact with me.
Contacted 111/GP as and when necessary.
Found all staff extremely friendly and professional.
All the staff made my life feel at ease.
Highly recommended.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your kind feedback! We're thrilled to hear that our team's punctuality, professionalism, and attentiveness have made such a positive impact on your experience. Our goal is always to provide reliable and compassionate care, and it's great to know that our staff's timely visits and proactive communication have brought you peace of mind. We strive to maintain regular contact and ensure any concerns are promptly addressed, so it's wonderful to see that reflected in your feedback. Your recommendation means a lot to us, and we'll be sure to share your praise with the team. If you ever need anything or have further feedback, please don't hesitate to reach out.

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Review from E P (Client) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care I received from my Caremark carers, 100% committed and always with a smile on their face. My morning visit from my carer set me up for the day as we always had a laugh together.
Not once did they make me feel like a burden and I cannot recommend my carers highly enough.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your wonderful feedback! We're delighted to hear that your Caremark carers have brought such joy and support to your mornings. Knowing that their dedication and cheerful presence have positively impacted your day is truly heartwarming. It's our goal to make every client feel valued and comfortable, and we're thrilled that you've felt this way. Your kind words mean a lot to us and our team, and we will certainly pass on your praise to the carers. Thank you again for recommending us so highly. If there's ever anything more we can do for you, please let us know.

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Review from P R (Wife of Client) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the carer we were given and 3rd week onwards has been great. Lovely lady kind and caring and who bonded very well with my husband. I felt totally at ease.
In early May our usual carer didn't come, and a different person arrived. I wasn't happy and my husband was puzzled. I should
have been told and could have prepared my husband for a different person.
Then moving on to the separate Personal Care package. The male carer who came was wonderful and connected with my husband immediately. On the 2nd visit, he made a significant difference and managed to wash my husband's arms, legs, feet, and chest fabulous! I was totally surprised and thrilled. However, on the next visit, a different carer arrived, with a different approach, my husband had no idea who had turned up! And he was 15 minutes late. My husband didn't connect at all. I should have been told it would be someone different because I could have prepared my husband. Hence my review is 4 stars instead.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you for sharing your experience with us. We're delighted to hear that you've had a positive connection with our carers and that they've made a meaningful difference for your husband. It's wonderful to know that the carer in the third week provided the comfort and care you both needed. We apologise for not informing you in advance about the changes in carers. Consistency is important, especially in building trust and familiarity, and we should have communicated any changes better. We will work on improving our notification process to ensure you are always informed ahead of time. We truly value your feedback and will use it to enhance our services. If there's anything more we can do to support you and your husband, please let us know. Thank you again for your understanding and for giving us the opportunity to care for your family.

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Review from L D (Daughter of Client) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark was just 100% and over-committed to my Mother. All the care staff were amazing and cared for my Mother to the end. An absolutely remarkable company.
Please give credit to this company working in the community.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your kind words! We are truly honored to have cared for your mother and deeply appreciate your recognition of our team's dedication. We'll make sure to share your praise with our carers. If you need anything else, please let us know.

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Review from A F (Daughter of Client) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care you have given my mother has been excellent. I can't fault the carers they have all been outstanding.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your kind words! We're delighted to hear that you're happy with the care your mother has received. Our carers strive to provide the best possible support, and it's heartening to know that their efforts have made such a positive impact. If there's anything more we can do or any specific feedback you'd like to share, please don't hesitate to let us know. Your feedback means a lot to us!

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Review from Arthur M (Client) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a very good service. They were able to provide solutions for the manifold situations which cropped up. Nothing was too much trouble for them.

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Review from Julia J (Client) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am extremely satisfied with my care over the years, I have needed the support. I have found everybody very friendly, accommodating and flexible when I have needed to change arrangements.

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Review from Paul K (Client) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy and satisfied.
Treated as a human being.
Not as pricey.

Reply from Ash Sajjad, Director at At Home Care

I am very happy to hear such lovely feedback about the service you are receiving from Caremark. I will be sure to pass this on to the team.

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Review from I R (Son of Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has been providing home care services to my mother for the past five months, and the carers are always very punctual, professional and respectful; they always bring to our attention any welfare concerns they may have. First-class management backup is also being provided.

Reply from Robyn Sparks, Operations Manager at At Home Care

Many thanks for your kind words; I will be sure to pass your positive feedback to the team.

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Review from J B (Daughter of Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers treat my mum with respect. When they carry out her personal care they are usually very gentle with her. If I’m at home I can often hear them chatting away with her. They’ve probably heard her life history a number of times! If the evening time could be after seven o’clock that would help
me organise her injection and meal.

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Review from Sandip T (Client) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some of the best I have had a chance to work with. Care coordinators are understanding and always happy to help.

Reply from Noemi Varga, Registered Care Manager at At Home Care

Hi Sandip,
Many thanks for your kind words, I will be sure to pass your positive feedback to the care coordinators.
Kind regards,
Noemi.

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Review from T E (Daughter of Client) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care supplied to my father. He can be very obnoxious as he has Alzheimer's, so can be extremely difficult to handle at times. However, the carers are very professional and know exactly how to handle him, so he is in very capable hands. 100% recommend Caremark. All carers are very
polite and helpful.

Reply from Noemi Varga, Registered Care Manager at At Home Care

Thank you very much for your kind words. We are happy to hear how pleased you are with our services.

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Review from R J (Sister of Client) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother's three carers are all professional, friendly, caring and it is clear they have a passion for care work. They have built a relationship with him in a short space of time and he enjoys spending time with them, the carers are engaged in various activities with him and they are very proactive
and provide an amazing service.

Reply from Noemi Varga, Active Care Manager at At Home Care

Hi R. Thank you very much for your time in providing us with this wonderful review. We aim to continue to provide high standards to your brother and all of our other clients too. Kind regards.

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Review from Tony D (Husband of Client) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife needs care four times a day, these visits are punctual and care is excellent.

Reply from Noemi Varga, Active Care Manager at At Home Care

Thank you Tony for your kind words. We aim to continue to provide excellent care for your wife. Kind regards.

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Review from John F (Husband of Client) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good, polite carers and diligent in my wife's health concerns and advice given. Visit times, correct agreed times in the morning but some teatime calls a little early and evening (last call on the day) are not always of agreed times, sometimes half an hour before agreed times which makes my
wife longer in bed than she really wants. I understand this cannot always be avoided, due to the last client visits.

Reply from Noemi Varga, Active Care Manager at At Home Care

Thank you for your kind words. We are grateful you can understand the struggles with allocated time, but during this pandemic, it is quite hard to meet all needs at the same time. We will continue to aim to provide a later bed call for your wife. Kind regards.

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Review from Jean M (Daughter of Client) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Never had carers for Dad before so not sure what to expect - the carers are very professional, caring and so nice. They are so helpful with suggestions for Dad - just cannot fault anyone from the office staff to the carers - all such lovely people. Excellent service.

Reply from Vicky Chalice, Registered Care Manager at At Home Care

Thank you very much for your kind words.
We really appreciate you taking the time out to complete a review for us and we look forward to maintaining high standards of care! We are very proud of our carers!


Kind regards.

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Review from Elizabeth N (Client) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are fantastic, very helpful and kind.

Reply from Ash Malik, Director at At Home Care

Thank you Elizabeth for your kind review, we value the feedback from our existing clients. Our carers really do go above and beyond. We are proud of them

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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for At Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for At Home Care is calculated as follows: ( (164 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 186 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for At Home Care is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Aug 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

Meet the Team (2)

Robyn

Robyn Sparks

Job Title: Operations Manager

Joined: 2012

I have been with At Home Care for nearly six years, starting as a Care & Support Worker and progressing to my current role as Operations Manager.


Along the way, I advanced through roles as a Field Care Supervisor, Deputy Care Manager, and Registered Care Manager. The career opportunities and support at At Home Care have been incredible, allowing me to grow both professionally and personally.


I am deeply passionate about providing more than just care, it’s about making a real difference in the lives of our clients.


My goal is to create a family-like atmosphere where every individual feels valued, respected, and supported.


Seeing the positive impact we make every day motivates me to ensure that the highest standards of care are consistently delivered.

Ashan

Ashan Malik

Job Title: Managing Director

Joined: 2012

Ash has been immersed in the care sector since 2012, building and leading three successful domiciliary care agencies across Hertfordshire. With over a decade of hands-on experience, he has developed a deep understanding of what high-quality, person-centred care truly means. His journey into care was born from a genuine compassion for others and a strong desire to make a positive difference in people’s lives.


Ash believes that carers are the heart of any great care service. He is deeply committed to empowering and supporting his teams to ensure they can deliver care with compassion, consistency, and professionalism. Under his leadership, fairness, respect, and dignity are not just principles – they are daily practices.


His passion is fuelled by the stories he hears from those receiving care. “One person caring about another represents life’s greatest value,” he says. “Nothing moves me more than hearing how we’ve helped improve someone’s quality of life, given them back their confidence, or simply enabled them to stay in the home they love, surrounded by familiarity and comfort.”


Ash’s commitment goes beyond business – it’s a personal mission to raise standards in the care sector and to create services where both clients and carers feel valued, respected, and heard.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact At Home Care to verify any information. View our terms and conditions. At Home Care has an Enhanced Service - more info.