At Home Care

Enterprise House, Maxted Road, Hemel Hempstead HP2 7BT
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9.9 69 Reviews
  • At Home Care, Hemel Hempstead
At Home Care is a Home Care provider, offering domiciliary Care and Support services, including 24-hour live-in care, to people within their own homes and in their local communities.

There is also support for people who have been discharged from hospital and need convalescence support. This could be a wide range of people who have various conditions or disabilities, such as dementia, stroke, learning disabilities, amongst other conditions.

They offer care and support to help people who have chosen to continue living at home safely and comfortably. Their services include assisting with:

>> Personal hygiene
>> Domestic support
>> Medication
>> Assisted living
>> Meals preparation
>> Housework and shopping
>> Accompanying you to appointments, such as to the GP or hospital
>> General companionship - someone to chat to over a cup of tea.

Also for people who have been discharged from hospital (NHS) and need convalescence support. Their services include all aspects of personal care and support at home for adults. They specialise in:

>> Dementia (Alzheimer)
>> Learning disabilities
>> Physical disabilities
>> Chronic conditions
>> Stroke
>> Cerebral palsy
>> Parkinson's
>> Acquired brain injury
>> Palliative care/end of life care

They provide a bespoke service, tailored to match specific needs and preferences as well as budget.

There is no real limit to the type of support they offer. It may be something as simple as 30 minutes domestic call each day at a time to live in care packages.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25.90

Full price list can be requested over the phone or via email.

These prices are only a guideline, please contact At Home Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • At Home Care

Person in charge

  • Robyn Sparks (Registered Care Manager)

At Home Care Reviews (69)

9.9

At Home Care has a Review Score of 9.9 (9.869) out of 10, based on 33 reviews in the last 2 years.
Over all time At Home Care has 69 reviews.

Overall Experience
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Date Published
  • 69
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Reviewer Connection to At Home Care
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Total of 69, showing 41-60
Review from Jean M (Daughter of Client) published on 11 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Never had carers for Dad before so not sure what to expect - the carers are very professional, caring and so nice. They are so helpful with suggestions for Dad - just cannot fault anyone from the office staff to the carers - all such lovely people. Excellent service.
Reply from Vicky Chalice, Registered Care Manager at At Home Care

Thank you very much for your kind words.
We really appreciate you taking the time out to complete a review for us and we look forward to maintaining high standards of care! We are very proud of our carers!


Kind regards.

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Review from Elizabeth N (Client) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are fantastic, very helpful and kind.
Reply from Ash Malik, Director at At Home Care

Thank you Elizabeth for your kind review, we value the feedback from our existing clients. Our carers really do go above and beyond. We are proud of them

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Review from Jamie A (Client) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and carer were supportive with me, when I was feeling low. They stopped me from hurting myself and wouldn't leave until I calmed down after the medical team went.
From this, I can see a very caring company.
Reply from Ash Malik, Director at At Home Care

Jamie, thank you so much for your review, we appreciate all feedback and are super proud of each and every carer.

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Review from Evelyn F (Wife of Client) published on 13 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I just find that everything they do is completely excellent, from the managers to the carers, they are very kind, professional, very helpful and very friendly.
Reply from Ash Sajjad, Director at At Home Care

Thank you for your kind words. We are very proud of our care workers and the standard of care they provide.

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Review from Helen W (Client) published on 12 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers are kind, helpful, friendly and polite.
Good timekeepers and willing to have a chat.
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Review from Sue N (Daughter of Client) published on 31 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to say a massive thank you to Caremark (Dacorum & St Albans). Without Caremark's team of lovely carers, I don’t know how I would have coped. Caring for Mum on my own had been increasingly getting more and difficult for me, but since Caremark have been in Mum's life she has improved tenfold.
I thought I was going to lose her a few months ago, but with Caremark's support, care and looking after my Mum's wellbeing, she now has her quality of life back. You are her Angels.
Thank you.
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Review from Anne-Marie H (Daughter of Client) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Caremark enough for doing exactly that, and that is caring. I live almost 300 miles away from my dad, and with his dementia and other issues, it's been a worry every day, until this fantastic agency was found for us. If there are any issues, I am notified and between us, we can sort it
out at that time.
The staff, from the carers to management, are so lovely, kind and very much understanding and importantly my dad as well as myself think they are amazing. They always make time for us and nothing is too much trouble for them.
I imagine at times their job can be challenging but they remain professional, kind, caring and understanding.
After a previous bad experience from an agency, Caremark have been an absolute delight and I would definitely recommend them.
Thank you all so much.
Reply from Gemma, Manager at At Home Care

Hi Anne-Marie H,
Thank you for your kind words. It mean a lot.
Kind regards,
Gemma

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Review from Pauline W (Daughter of Client) published on 16 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been with Caremark now for 3 years and I just had to write and say Caremark are a fantastic and very caring company, all the carers are amazing and the office staff too. I feel that my dad's care has always been at a very high standard and nothing is too much trouble. There have been a few
times where my dad has not been well and the swift thinking of the carer to call for a doctor has saved him.
I would defiantly recommend Caremark, my dad is with the Hemel Hempstead team.
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Review from Maureen N (Client) published on 5 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff are brilliant.
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Review from John B (Husband of Client) published on 9 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
At 21:15 on Friday night (04/12/20), the carer arrived for her evening duty. She was concerned at my wife's serious loss of balance and decided to request an ambulance. The carer was told that there were "more important cases to be dealt with", and there was no ambulance available for several hours.
The carer refused to accept this and called again. She was eventually advised the paramedics be called. After a series of tests, they found my wife had a faulty heart condition and took her straight to hospital where she stayed overnight. At around 08:30 Saturday morning, my wife was taken to another hospital from where a surgeon telephoned me to say he was going to operate immediately and give my wife a pacemaker. He agreed her carer's diligence had saved her life! The diagnosis was:- Complete heart block-emergency dual-chamber pacemaker.
Reply from Ash Sajjad, Managing Director at At Home Care

Many thanks for your kind words, John.


Kind Regards,
Caremark.

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Review from C P (Friend of Client) published on 7 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with Caremark, they go above and beyond for my friend making sure she is well looked after. They always make sure everything is tidy before leaving and that my friend doesn't need anything else before they go.
Reply from Ash Sajjad, M D at At Home Care

Thank you for providing us with a lovely review.
Kind Regards.

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Review from Angela D (Daughter of Client) published on 28 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother is the service user. Although I have not been present when the carers have attended my parents home, they have expressed their appreciation of the level of care my mother has received. On a couple of occasions, the carer that visited, had a concern about my mother's skin on her lower leg and
foot this was reported back to the office who then contacted her GP and an appointment was made, and Mum was seen. I feel confident that when there are concerns this is acted upon giving me confidence in the service provided. My father says the carers are always very cheerful.
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Review from Geoff W (Brother of Client) published on 13 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The lady who is the manager at the Hemel Hempstead office. We had an incident at my brother's flat. The help that my brother and my wife and I received was very professional and caring to all of us. Also, a young carer was also very kind and caring. My wife and I cannot praise Caremark for all the help
and guidance they have given to us. We would recommend Caremark 100%.
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Review from Mandy M (Daughter of Client) published on 9 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A few days ago my mum had to make the difficult decision to have her beloved dog George put to sleep. She was heartbroken!
Yesterday my mum rang me in tears, not unexpected you might think but she shared with me something truly wonderful.
Having heard that George had died of cancer and knowing just
how much the dog meant to my mum, her regular carers and other members of staff decided upon a genuine act of kindness.
The Caremark (Dacorum & St Albans) manager told Mum that a fund had been given to have George cremated and his remains kept in a special casket.
My mum is a chatterbox, her carers will tell you but this beautiful gift just left her speechless.
Mum has always received wonderful care from the Caremark team but this was above and beyond any formal list of care requirements.
It was an act of simple human compassion, and I would say, love too. Not just from those who knew my mum and George but from the manager and the other generous staff who contributed too.
Well done Caremark!
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Review from John B (Client) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My care needs have been supplied by Caremark Dacorum for the past two years. My main carer, I regard as an adopted daughter. She is supported by four others, all under the guidance of the Field Supervisor. I have used descriptions such as kind, consummate professional, reliable, crazy lady, guaranteed
to make you laugh when talking about these wonderful people.
All this has been made possible by the stewardship of the Care Manager who I have watched build up this world-class team.
Compassion, respect for dignity and commitment are now a natural expectation.
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Review from Michael D (Son of Client) published on 6 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the service. Very caring and supportive to my Mum and the rest of the family. Couldn't be happier.
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Review from S P (Client) published on 2 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My girls that come and see me are fantastic. My legs are fantastic. They are first class.
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Review from Sheila M (Client) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are lovely and help me always.
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Review from David B (Client) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very polite and very nice the carers that come and support with personal care.
Reply from Ash Sajjad at At Home Care

Hi, thank you for your kind words.
Regards,
Caremark
Dacorum & St. Albans

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Review from Michael O (Client) published on 14 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark have always been able to manage my needs. From the 1st call and assessment they've always understood what my requirements were and have always been able to accommodate any changes i have required over time.
Reply from Ash Sajjad at At Home Care

Hi Michael,
Thank you for the positive feedback. We aim to maintain these high standards.
Caremark
Dacorum & St. Albans

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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for At Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.869 for At Home Care is calculated as follows: ( (168 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 191 Ratings = 4.869
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for At Home Care is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Aug 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (2)

Robyn

Robyn Sparks

Job Title: Operations Manager Joined: 2012

I have been with At Home Care for nearly six years, starting as a Care & Support Worker and progressing to my current role as Operations Manager.


Along the way, I advanced through roles as a Field Care Supervisor, Deputy Care Manager, and Registered Care Manager. The career opportunities and support at At Home Care have been incredible, allowing me to grow both professionally and personally.


I am deeply passionate about providing more than just care, it’s about making a real difference in the lives of our clients.


My goal is to create a family-like atmosphere where every individual feels valued, respected, and supported.


Seeing the positive impact we make every day motivates me to ensure that the highest standards of care are consistently delivered.

Ashan

Ashan Malik

Job Title: Managing Director Joined: 2012

Ash has been immersed in the care sector since 2012, building and leading three successful domiciliary care agencies across Hertfordshire. With over a decade of hands-on experience, he has developed a deep understanding of what high-quality, person-centred care truly means. His journey into care was born from a genuine compassion for others and a strong desire to make a positive difference in people’s lives.


Ash believes that carers are the heart of any great care service. He is deeply committed to empowering and supporting his teams to ensure they can deliver care with compassion, consistency, and professionalism. Under his leadership, fairness, respect, and dignity are not just principles – they are daily practices.


His passion is fuelled by the stories he hears from those receiving care. “One person caring about another represents life’s greatest value,” he says. “Nothing moves me more than hearing how we’ve helped improve someone’s quality of life, given them back their confidence, or simply enabled them to stay in the home they love, surrounded by familiarity and comfort.”


Ash’s commitment goes beyond business – it’s a personal mission to raise standards in the care sector and to create services where both clients and carers feel valued, respected, and heard.

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