At Home Care

Enterprise House, Maxted Road, Hemel Hempstead HP2 7BT
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9.8 72 Reviews
  • At Home Care, Hemel Hempstead
At Home Care is a Home Care provider, offering domiciliary Care and Support services, including 24-hour live-in care, to people within their own homes and in their local communities.

There is also support for people who have been discharged from hospital and need convalescence support. This could be a wide range of people who have various conditions or disabilities, such as dementia, stroke, learning disabilities, amongst other conditions.

They offer care and support to help people who have chosen to continue living at home safely and comfortably. Their services include assisting with:

>> Personal hygiene
>> Domestic support
>> Medication
>> Assisted living
>> Meals preparation
>> Housework and shopping
>> Accompanying you to appointments, such as to the GP or hospital
>> General companionship - someone to chat to over a cup of tea.

Also for people who have been discharged from hospital (NHS) and need convalescence support. Their services include all aspects of personal care and support at home for adults. They specialise in:

>> Dementia (Alzheimer)
>> Learning disabilities
>> Physical disabilities
>> Chronic conditions
>> Stroke
>> Cerebral palsy
>> Parkinson's
>> Acquired brain injury
>> Palliative care/end of life care

They provide a bespoke service, tailored to match specific needs and preferences as well as budget.

There is no real limit to the type of support they offer. It may be something as simple as 30 minutes domestic call each day at a time to live in care packages.
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Care Provided by At Home Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25.90

Full price list can be requested over the phone or via email.

These prices are only a guideline, please contact At Home Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • At Home Care

Person in charge

  • Robyn Sparks (Registered Care Manager)

At Home Care Reviews (72)

9.8

At Home Care has a Review Score of 9.8 (9.847) out of 10, based on 35 reviews in the last 2 years.
Over all time At Home Care has 72 reviews.

Overall Experience
  • 62
  • 9
  • 1
  • 0
  • 0
Date Published
  • 72
  • 12
  • 26
  • 35
  • 37
Reviewer Connection to At Home Care
  • 27
  • 19
  • 6
  • 5
  • 4
  • 4
  • 3
  • 1
  • 1
  • 1
  • 1
Total of 72, showing 61-72
Review from Sheila M (Client) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are lovely and help me always.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David B (Client) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very polite and very nice the carers that come and support with personal care.
Reply from Ash Sajjad at At Home Care

Hi, thank you for your kind words.
Regards,
Caremark
Dacorum & St. Albans

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Michael O (Client) published on 14 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark have always been able to manage my needs. From the 1st call and assessment they've always understood what my requirements were and have always been able to accommodate any changes i have required over time.
Reply from Ash Sajjad at At Home Care

Hi Michael,
Thank you for the positive feedback. We aim to maintain these high standards.
Caremark
Dacorum & St. Albans

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Colin D (Friend of Client) published on 8 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Eileen L (Client) published on 8 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoy carers coming to visit me and support me in the home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Neil M (Son of Client) published on 21 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I highly recommend Caremark. We get very good care from all of the carers that visit Mum, and they all are very kind.
Reply from Ash Sajjad at At Home Care

Thank you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rosina S (Client) published on 20 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy my carers visiting me twice a day, and to make sure that I'm safe. They support me with the tasks in my home that I cannot do myself.
Reply from Ash Sajjad at At Home Care

Thank you for your lovely comments.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alison J (Daughter of Client) published on 29 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Caremark team have provided excellent support for my mum over the last few months. The carers have gone the extra mile to entertain and help her. The management team have also been very responsive and supportive. Thanks to all.
Reply from Ash Sajjad at At Home Care

Many Thanks, Alison.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Judith B (Sister of Client) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister and I are happy with the care provided. Our main concern remains the importance of continuity. I understand you have to deal with staffing problems from time to time but my sister needs to be in familiar surroundings with people she knows and feels she can trust.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mustafa O (Friend of Client) published on 2 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
They provide very well structured and sophisticated service, excellent management. It is dedicated to meet the needs of elderly people and their relatives. Caremark St Albans & Dacorum delivers a high level value proposition for the local community in their region.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Harry S (Client) published on 26 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caremark has dealt well with my father's difficult behaviour and has shown patience and compassion.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jacqueline E (Client) published on 26 February 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very good service.
Reply from Ash, Manager at At Home Care

Thank you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for At Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.847 for At Home Care is calculated as follows: ( (173 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 202 Ratings = 4.847
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for At Home Care is based on 35 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Aug 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (2)

Robyn

Robyn Sparks

Job Title: Operations Manager Joined: 2012

I have been with At Home Care for nearly six years, starting as a Care & Support Worker and progressing to my current role as Operations Manager.


Along the way, I advanced through roles as a Field Care Supervisor, Deputy Care Manager, and Registered Care Manager. The career opportunities and support at At Home Care have been incredible, allowing me to grow both professionally and personally.


I am deeply passionate about providing more than just care, it’s about making a real difference in the lives of our clients.


My goal is to create a family-like atmosphere where every individual feels valued, respected, and supported.


Seeing the positive impact we make every day motivates me to ensure that the highest standards of care are consistently delivered.

Ashan

Ashan Malik

Job Title: Managing Director Joined: 2012

Ash has been immersed in the care sector since 2012, building and leading three successful domiciliary care agencies across Hertfordshire. With over a decade of hands-on experience, he has developed a deep understanding of what high-quality, person-centred care truly means. His journey into care was born from a genuine compassion for others and a strong desire to make a positive difference in people’s lives.


Ash believes that carers are the heart of any great care service. He is deeply committed to empowering and supporting his teams to ensure they can deliver care with compassion, consistency, and professionalism. Under his leadership, fairness, respect, and dignity are not just principles – they are daily practices.


His passion is fuelled by the stories he hears from those receiving care. “One person caring about another represents life’s greatest value,” he says. “Nothing moves me more than hearing how we’ve helped improve someone’s quality of life, given them back their confidence, or simply enabled them to stay in the home they love, surrounded by familiarity and comfort.”


Ash’s commitment goes beyond business – it’s a personal mission to raise standards in the care sector and to create services where both clients and carers feel valued, respected, and heard.

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