Right at Home (Sefton)

Unit 39A, Space Solutions Business Centre, Sefton Lane Industrial Estate, Liverpool L31 8BX
Review Us
9.9 67 Reviews
  • Right at Home (Sefton), Liverpool
Right at Home Sefton is an expert in adult home care and covers the entire Sefton area. The team understand conditions such as dementia and Alzheimer's and the way in which home care is delivered, enabling independence at every opportunity.

They cover Bootle, Crosby, Waterloo, Aintree, Seaforth, Litherland, Hightown, Maghull, Lydiate, Formby, Ainsdale, Birkdale, Hillside, Southport, etc.

The team at Right at Home Sefton truly understand the benefits of home care, with a real commitment to ensuring all care is person-centred and delivered in a way that the individuals require.

The team can help families to negotiate what can be a really challenging time, from helping to understand how to get funding for home care in Sefton, through to the creation and delivery of a care plan designed to alleviate pressure on the clients and those closest to them, enabling them to stay at home instead of looking at Residential care.

Right at Home Sefton specialises in a host of areas from complex care, through to offering just helping hands and a light touch service for any adults over the age of 18, not just elderly care.

Care Provided by Right at Home (Sefton)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We offer a minimum of 5 hours per week delivery of care. Our rates are fair in comparison to other providers within the area.


We do not charge double at weekends!
We do offer some half hour visits

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Shams Ilyas (Managing Director)
9.9

Right at Home (Sefton) has a Review Score of 9.9 (9.938) out of 10, based on 14 reviews in the last 2 years.
Over all time Right at Home (Sefton) has 67 reviews.

Overall Experience
  • 63
  • 4
  • 0
  • 0
  • 0
Date Published
  • 67
  • 3
  • 7
  • 14
  • 53
Reviewer Connection to Right at Home (Sefton)
  • 34
  • 8
  • 7
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 67, showing 61-67
Review from J C (Client) assisted by family/friend published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and efficient. They carry out the specified tasks, washing and dressing me and getting me off the bed absolutely satisfactorily.
Reply from Jonathan Beckett, Co-Managing Director at Right at Home (Sefton)
Thank you for your kind remarks and great feedback about our team, we really appreciate you taking the time to submit a review and we hope to continue to deliver a great level of service to you.
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Review from S F (Client) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers arrived on time as stated using the key safe. They are polite and well turned out and tidy. All were pleasant and I had a good time with each one. Everything I asked of them was done well. I would recommend the service to anyone who asked me. Thank you.
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Review from Chris B (Daughter of Client) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was very reluctant to have carers and it took much persuasion to get her to agree.
However, she now looks forward to the company and support of the girls on a daily basis.
I feel that Mum is well looked after and if they have any concerns I always get a text or call from the manager, which gives
us as a family reassurance.
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Review from Hannah S (Daughter of Client) published on 20 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using this home care for over 6 months now.
They are very flexible, reliable and provide excellent care.
I would highly recommend the service.
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Review from R D B (Grandson of Client) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with the service.
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Review from Susan M (Daughter of Client) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would just like to say that since Right at Home has been my mother's caregivers, her health and well being have improved no end, thanks to their kindness, hard work and dedication.
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Review from Melanie B (Daughter-in-law of Client) published on 16 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been extremely happy with the care my father-in-law has received to date. They made time to analyse his needs and listened to our views and concerns to ensure they matched the most appropriate carer to his needs. The staff are cheerful approachable and reliable, nothing is ever too much trouble.
They put my father-in-law at ease from the first visit. We have found them completely reliable they are punctual to every appointment and the owner regularly make care to check we are happy and monitor our satisfaction. An excellent job!
Reply from Jonathan Beckett, Co-Managing Director at Right at Home (Sefton)
What amazing feedback for us to receive! We are so grateful for your kind words Melanie and more importantly, for the trust you have placed in us to have us care for your father-in-law. He is a true…read more
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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Right at Home (Sefton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.938 for Right at Home (Sefton) is calculated as follows: ( (76 Excellents x 5) + (5 Goods x 4) ) ÷ 81 Ratings = 4.938
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Sefton) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2018

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (12)

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Meet the Team (7)

Shams

Shams Ilyas

Job Title: Managing Directior Joined: 2024

Dr Ilyas is a dedicated General Practitioner (GP) with a strong focus on community-based care. As the lead medical professional overseeing a homecare company, Dr Ilyas brings both clinical expertise and compassionate leadership to the role. His work ensures that patients receive high-quality, personalised medical support in the comfort of their homes, bridging the gap between primary care and long-term wellbeing.


Known for his holistic approach, Dr Ilyas is committed to improving patient outcomes through preventative care, chronic disease management, and close collaboration with multidisciplinary teams. Under his guidance, the homecare service has grown into a trusted provider that prioritises dignity, independence, and patient-centred care.

Shirley

Shirley Wright

Job Title: Registered Manager Joined: 2017

Shirley is a vastly experienced Registered Manager and has worked in the Home Care sector for nearly 20 years. Shirley prides herself on her reputation for delivery of outstanding care and is always challenging her team to do more and be more for our clients, leading Right at Home Sefton from the front. Shirley's mantra is 'Always aiming to be the best that we can be for our clients and their families and to never settle for anything less'.

Christine

Christine Carroll

Job Title: Deputy Registered Manager Joined: 2018

Christine supports our Registered Manager closely, helping to run the business and ensure our team understands what is expected to support our clients. Christine is experienced in Home Care and Assisted Living environments, bringing creativity and passion to our company. Christine cares deeply about the standard of service we offer and always seeks to find ways to improve where possible.

Lee

Lee Bryant

Job Title: Recruitment Co Ordinator Joined: 2018

Lee is the friendly face behind our recruitment process here at Right at Home Sefton. With a passion for connecting compassionate individuals with rewarding careers in care, Lee ensures that every candidate feels supported from the very first conversation. His dedication to finding the right people helps us build a strong, caring team that makes a real difference in our community.

Ailsa

Ailsa Berrington

Job Title: Auditing and Compliance Officer Joined: 2020

Ailsa plays a vital role in ensuring we deliver the highest standard of care at Right at Home Sefton. As our Compliance Manager, she oversees our policies, procedures, and quality assurance, making sure everything we do meets regulatory standards. With a keen eye for detail and a strong commitment to excellence, Ailsa helps keep our services safe, consistent, and client-focused.

Leah

Leah Hill

Job Title: Trainer Joined: 2017

Leah is passionate about developing confident, skilled CareGivers through high-quality training and ongoing support. As our Trainer, she ensures every team member is fully prepared to deliver exceptional care from day one. With her friendly approach and in-depth knowledge, Leah makes learning both effective and enjoyable for all.

Cathy

Cathy Parkinson

Job Title: Receptionist Joined: 2023

Cathy is the warm and welcoming voice that greets you when you call or visit our office. As our Receptionist, she keeps everything running smoothly at the front desk and is always ready to help with a smile. With her friendly nature and excellent organisational skills, Cathy ensures every visitor and team member feels valued and supported.

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