Love In Care

49 Cowper Street, Leeds LS7 4DR
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9.9 58 Reviews
  • Love In Care, Leeds
Love In Care has been awarded the Most Inclusive Service Provider In Leeds (2022-2023). Established in 2016 by Aqila Choudhry MBE as a result of personal experiences of gaps in culturally appropriate services for her mother and others in similar situations.

Love In Care is a Care Quality Commission Regulated Domiciliary Home Care Support Provider in Leeds with a rating of GOOD (July 2023).

They provide bespoke support in south Asian languages and culturally appropriate care to all customers.

Most of their workforce has lived experiences of loving care.

Their employees are their biggest assets!

Love In Care are creating economic wealth and independence of women especially those from Asian communities thereby making a commitment as a business to invest in these employees' development to enable all to meet their regulatory requirements.   

Love in Care are committed in creating a secure, long-term employee base as they are settled for at least two generations, some wish to become settled through employee sponsorships.

Their team has been built on word-of-mouth referrals due to the leadership style of the founder and the experiences of their employees they have a culture of inclusivity with a team that has many languages spoken. They celebrate each cultural event as a shared experience and are proactive in enabling the employees to push for personal growth and developments e.g. to become financially independent work more hours and not be in receipt of state benefits.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £35

Competitive rates are dependent upon the location of prospective customers.
We will be happy to have a conversation with you and inform you of the fee for the support required.

These prices are only a guideline, please contact Love In Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Love In Care Ltd

Person in charge

  • Aqila Choudhry MBE (Registered Manager)

Love In Care Reviews (58)

Total of 58, showing 21-40
9.9

Love In Care has a Review Score of 9.9 (9.934) out of 10, based on 34 reviews in the last 2 years. Over all time Love In Care has 58 reviews.

Overall Experience

  • 51
  • 5
  • 2
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Date Published

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Review from K I (Daughter of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The dedication and compassion make a real difference in the lives of those they support. It's great to know that there are agencies like Love In Care out there, providing the care and support that people need. Overall it has been a great experience for me and my family.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you so much for your feedback it's a pleasure to have the opportunity to support your loved one and credit to you as well for enabling us to give the right support with the flexibility required. I note the value for money has not been rated due to the fee arrangements.

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Review from Irene G (Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My support worker helps me with everything. She takes me shopping, to the hospital for my appointment and to go for a walk. She helps me to deal with my bills, she always helps me with everything, that changed my life.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for sharing the impact of the one dedicated support worker arrangement that has worked for you. We are happy to carry on making a difference in your life.

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Review from F L (Daughter of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been pleased with the care given to our mum. The communication is good between management and us. Needs are met according to language and culture. All aspects of care are met with professionalism.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for sharing your experience with us. It is our pleasure to support you; we look forward to building on this and making your mum as comfortable as possible.

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Review from Natasha D (Daughter of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been cared for by Love In Care for many years. As a company, they have been very accommodating of her needs and done their best to ensure my mum is looked after by familiar staff. The staff who have cared for my mum over the years have been lovely and as a family, we have all built up strong
relationships with them.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for your support throughout the years we have evolved and grown together with your mum and yourself. It is a partnership that is working fantastically we wish to continue and improve and be flexible in line with any changes in the support needs.

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Review from K O (Daughter of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience love and care were reliable, friendly and really helpful, my mum was looked after very well with kindness and dignity, and I felt reassured she was been looked after very well. Any issues were resolved quickly via the manager.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you so much it has been a pleasure to have met you and your mum we wish her well for the future. Thank you for all your responsiveness as well that made everything better for your mum.

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Review from Lindsay P (Daughter of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very happy with the care my mum received and would recommend this company. The owner is always on hand if you need to discuss anything and really friendly staff. Always turned up each day and always made sure Mum was comfortable and asked if she needed anything additional doing after her stroke.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for working with us, this was an NHS funded project, we enjoyed our visits with your mum and wish her a happy and safe future with minimal support.

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Review from H H (Granddaughter of Client) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to your team of wonderful carers who stepped in during an emergency to provide care for my grandma. The carers were gentle, understanding and patient. You cared for my grandma with such dignity and gentleness - we were very blessed to have you look after her. I would highly recommend
this service.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you so much for such amazing feedback we are grateful for this it enables us to keep on building on the quality of support we gave to your beloved grandma. We thank you for your support as well to enable us to achieve this quality of support it works incredibly as a team with the family's input.

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Review from Shai H (Daughter-in-law of Client) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Love In Care has been fantastic. They looked after the patient with care and dignity and we are forever grateful. They were very flexible and met the needs of the family when needed. We would definitely recommend this service as our experience has been great. Thank you for all your
care and support.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for your kindness to give us this feedback it has been our pleasure and honour to have met your family member to support and the rest of the family to plan how the support was to make a difference to all involved.

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Review from Kiran K (Daughter of Client) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very beginning when I met the manager at a dementia conference recently, I was most impressed by her approach to caring. As a result I put in place personal care for my dad, 93 with Alzheimer's, and Mum 91 who is very frail. We have been matched up with a caring, young Sikh woman who has a
lovely manner and understands their needs. Cultural familiarity, kindness and compassion are important in this role and I can honestly say, the manager fully understands the needs of her clients and does her best to provide a professional service.
Thank you.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you so much for your consideration to trust Love In Care to support your loved ones, it was a pleasure to meet them both and at that point I was able to make that assessment about the team member whose personality will be just right for your loved ones support. It is a partnership with you as well your input into the planning has helped us to ensure to not overwhelm them as they have always been so independent up to now and the approach agreed with them is working fantastically.

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Review from S R (Son of Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have appreciated the care and patience shown to us. The way that the carers have been flexible has been so helpful. We have also appreciated the good communication that we have experienced. We are thankful for the kindness shown.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for your feedback this is really appreciated and motivating for the team, it's our pleasure to accommodate the needs of our customers and their families.

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Review from Janet M (Client) published on 29 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 57 and normally fit, healthy and active. However I suffered an accident in Spain and broke both my legs. One leg was particularly badly broken and I was very happy to wake up from my first surgery with an external fixator frame fitted, rather than losing my foot. Following nearly a month in hospital
in first Spain, then Leeds, and no family support available, I have very limited mobility and Love In Care are now looking after me. I would very much like to say thank you so much for the professionalism of their carers, and the support, care and dignity they are providing for me. What a wonderful team, so helpful and dedicated. I could not manage without them.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for your support to us as well. It is a pleasure to be part of your recovery process, your personal independence motivation will help achieve that end goal soon and have you walking independently again when you will not need us then we will miss you but will be happy to see that achievement.

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Review from B H (Client) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The lady who visited me the most was always cheerful, polite, caring and professional. I was always pleased to see her. One night's visit was missed due to an admin error, otherwise satisfactory.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for the feedback, I am happy to hear that sending one regular worker made a difference to you and that you built a rapport with her. We had a digital error that evening and the visit had become unallocated. Once we realised this we apologised to you immediately. We learnt from this issue and carried out an exercise and do this regularly now ask our customers to ring on the telephone numbers we give them should a worker be late for 15 minutes without prior agreement. It is our policy, that if we know there is a delay in a visit we inform the customers in advance. We also introduced two more mandatory measures in place to stop this from happening again in our service, one was digital log-in alerts by the system and manual confirmation by staff that they have arrived at the customer's home. Regarding the support, it was non-contributory from yourself. We wish you the best for the future.

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Review from D M (Son of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has just come home from hospital after a major surgery and has other factors too. Love In Care has been amazing in helping transition this time and looking after my dad very well. My dad is comfortable with everyone who has been to the house with him. And appreciates their time too. It does make
such a big difference when the carers. Me and my family are so thankful to love In Care

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for gelling with us as well, to make a really tight schedule of support and structure and for us to get to know your dad quickly as it is a huge change coming back home after the operation.

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Review from Gulnargus H (Daughter of Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

High standard care, our dad is very happy with the service and very kind loving staff, what more would we want but to say thank you very much for all you've done and doing. Even when it's so hard due to Dad's dementia the staff always stay calm as much as possible. Thanks.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you uncle is a pleasure to support he gives us blessings that outweigh everything we could ask for.

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Review from Carol C (Niece of Client) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The wonderful girls at Love in Care looked after my aunt for the last 6 months of her life but particularly the last 3 weeks. They allowed her to end her days in her own home with the best care possible and with the dignity she deserved and we will be forever grateful for that. We can't thank them enough.

Reply from Aqila Choudhry, Registered Manager at Love In Care

We thank you too for giving us the honour of supporting your aunty. Thank you for all the love and appreciation you have given to all the team it makes a huge difference to us. These months have been teamwork with you and your family members. We wish you all the best for the future.

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Review from S F (Son of Client) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although we only used the service for a short time due to the passing of my dad, it was always a very professional and compassionate service. All employees treated my father with dignity and respect taking time to speak with him even though he couldn’t respond.

Reply from Aqila Choudhry, Registered Manager at Love In Care

It has been our honour to meet your dad to have had that short opportunity to support him and to meet you and your wonderful family who were all deeply involved in the love and care of your dad. We wish you all happy memories of your dad and thank you for taking the time to share your experience with us.

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Review from Z J (Daughter of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Love In Care was able to respond quickly when we needed help, and their carers were gentle, patient and compassionate. The whole service always felt personal and kind, from the first phone call right through to having a regular carer. I would highly recommend them.

Reply from Aqila Choudhry, Registered Manager at Love In Care

It has been an honour to meet and support your loved one. Our focus was to keep them comfortable and in control of their wishes which was achieved collectively.

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Review from D F (Daughter-in-law of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say is this company has the most amazing people for my father-in-law. I have had many companies through our door. Going away on holiday means I don't have to worry, I know the team I have in are fantastic people.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you so much for your confidence in us we try our best at all times. It is a pleasure to work with you and your father in law we are a fantastic team together. We appreciate your ongoing praise of the team iT is priceless for us all.

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Review from W E (Client) assisted by family/friend published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I will start by saying what a lovely professional team they are. They all worked so hard. They make time to put you at ease and have a conversation with you and treated you like family. Nothing was too much trouble for them. The care they displayed with my parent was absolutely wonderful to see. I wouldn't
hesitate to have them again in fact it would be a pleasure!

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you so much for sharing your experience we have enjoyed being part of your recovery process and you worked hard at it to reach the level where we were no longer needed. We wish you and your family a healthy and safe future. Thank you for your support and cooperation with the team.

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Review from J S (Relative of Client) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Love In Care have supported our relative who has a brain injury and physical disability since July 2021. They offer a wonderful caring service to our loved one and to us as family carers. Management value our input and respect our relative’s and our views, making adjustments to the care when needed.
We have used care agencies to support our relative to live as independently as possible for 25 years and we have rarely experienced the kindness, dedication and honesty that Love In Care offer. Our relative is treated as an individual and they work with us to offer care specific to his disability. Management are excellent at communicating and available to discuss things if needed. They actually do what they say they will do which makes life as a family carer less stressful. Support staff are of a high standard and eager to learn about brain injury and are adaptable. Love In Care maintain a vital strong and consistent staff team who genuinely care about our relative as if he were their own.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for your ongoing support to enable us to support your family member, your briefings and ongoing support make a huge difference to ensure the schedule of community-based activities and day-to-day living routines are always enabling and engaging to maintain the maximum level of independence and control of your family member. It's an honour to have met your family. We look forward to building on the programme of activities and improving health and wellbeing.

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Current Review Score: 9.9 (9.934)

Overview of Review Score

The Review Score of 9.9 (9.934) out of 10 for Love In Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.934 for Love In Care is calculated as follows: ( (186 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 198 Ratings = 4.934

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Love In Care is based on 34 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (2)

Meet the Team (1)

Aqila

Aqila Choudhry MBE MA

Job Title: Registered Manager

Joined: 2016

Founder of Love In Care and Registered Manager
Over 25 years experiences of working in the voluntary sector as CEO and in other roles.


Skills for Care Programme of Well-Led


Health and Wellbeing Champion


CEO of a charity for 13 years supporting people with learning disabilities and mental health support needs.


Non-Executive Director for 3 years for Leeds & York Partnership NHS Foundation Trust. Current role involvement of Mental Health Manager.


Leeds University Alumni of Masters in Business Administration.


Alumni of #10ksbuk Goldman Sachs Programme in 2022.


MBE for Public and Political Services ongoing services to raise the economic wealth of people at the margins of employment.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Love In Care to verify any information. View our terms and conditions. Love In Care has an Enhanced Service - more info.