Love In Care

49 Cowper Street, Leeds LS7 4DR
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9.9 61 Reviews
  • Love In Care, Leeds
Love In Care has been awarded the Most Inclusive Service Provider In Leeds (2022-2023). Established in 2016 by Aqila Choudhry MBE as a result of personal experiences of gaps in culturally appropriate services for her mother and others in similar situations.

Love In Care is a Care Quality Commission Regulated Domiciliary Home Care Support Provider in Leeds with a rating of GOOD (July 2023).

They provide bespoke support in south Asian languages and culturally appropriate care to all customers.

Most of their workforce has lived experiences of loving care.

Their employees are their biggest assets!

Love In Care are creating economic wealth and independence of women especially those from Asian communities thereby making a commitment as a business to invest in these employees' development to enable all to meet their regulatory requirements.   

Love in Care are committed in creating a secure, long-term employee base as they are settled for at least two generations, some wish to become settled through employee sponsorships.

Their team has been built on word-of-mouth referrals due to the leadership style of the founder and the experiences of their employees they have a culture of inclusivity with a team that has many languages spoken. They celebrate each cultural event as a shared experience and are proactive in enabling the employees to push for personal growth and developments e.g. to become financially independent work more hours and not be in receipt of state benefits.
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Care Provided by Love In Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £35

Competitive rates are dependent upon the location of prospective customers.
We will be happy to have a conversation with you and inform you of the fee for the support required.

These prices are only a guideline, please contact Love In Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Love In Care Ltd

Person in Charge

  • Aqila Choudhry MBE (Registered Manager)

Love In Care Reviews (61)

9.9

Love In Care has a Review Score of 9.9 (9.931) out of 10, based on 35 reviews in the last 2 years.
Over all time Love In Care has 61 reviews.

Overall Experience
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Date Published
  • 61
  • 7
  • 12
  • 35
  • 26
Reviewer Connection to Love In Care
  • 28
  • 12
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Total of 61, showing 21-40
Review from Amrit C (Daughter of Client) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Love In Care has been in contact with me from July 2023 - providing care for my mum so that my dad could have some respite as my mother was unwell with Cardiovascular Dementia. During this time, my dad was the full-time carer for Mum, therefore it was helpful to have Carers so that he could leave the
house and have some time to do social activities. In January 2024, my dad was first diagnosed with internal bleeding, at this time it was confirmed that he had Pancreatic Cancer (stage 4). Love In Care stepped in with all the support they could provide, to ensure Dad had all the care he required, in conjunction with a local hospice. The care was provided daily, with a rota for Mum and a separate rota for Dad. Each time Dad's health became more strained, the Carers would change their approach to ensure he was safe, comforted and nourished as well as possible. I will always remember and appreciate, the efforts of Management and their Team, thank you kindly.
Reply from Aqila Choudhry, Registered Manager at Love In Care
It has been a very exceptional time for you and your family's life and the progression of your parents' health conditions. I am grateful to you and your family for working with the team to keep your…read more
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Review from J M (Daughter of Client) published on 15 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of care my parents are receiving is great. From the first visit, Love In Care made sure that we were all happy with the level of care and what would happen at each visit. The carers are always professional, extremely smart in their appearance, treat my parents with dignity and the visits are
not rushed. It is a weight off my mind knowing that the carers are doing such a good job. I would not hesitate to recommend Love In Care to anyone.
Reply from Aqila Choudhry, Registered Manager at Love In Care
Thank you for all the detailed information you have shared to inform us so we know all the preferences of your parents you have helped us to develop their person-centred plans that are working so…read more
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Review from Sally-Anne D (Daughter of Client) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My beautiful mum was cared for by the team at Love In Care for the last 3 years of her life. Having had significant experience with care agencies prior to their involvement, I can honestly say that Love In Care is exemplary in every way. If you are looking for carers who will befriend, respect, honour,
and cherish your loved one in the most professional and compassionate of ways, please do not hesitate to recruit Love In Care.
Reply from Aqila Choudhry, Registered Manager at Love In Care
Thank you for the kindness and love both of you have given to all the team, it's been a two-way journey. We value your ongoing support to us, we endeavour to improve our services to keep on building…read more
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Review from K I (Daughter of Client) published on 22 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The dedication and compassion make a real difference in the lives of those they support. It's great to know that there are agencies like Love In Care out there, providing the care and support that people need. Overall it has been a great experience for me and my family.
Reply from Aqila Choudhry, Registered Manager at Love In Care
Thank you so much for your feedback it's a pleasure to have the opportunity to support your loved one and credit to you as well for enabling us to give the right support with the flexibility required.…read more
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Review from Irene G (Client) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My support worker helps me with everything. She takes me shopping, to the hospital for my appointment and to go for a walk. She helps me to deal with my bills, she always helps me with everything, that changed my life.
Reply from Aqila Choudhry, Registered Manager at Love In Care
Thank you for sharing the impact of the one dedicated support worker arrangement that has worked for you. We are happy to carry on making a difference in your life.
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Review from F L (Daughter of Client) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been pleased with the care given to our mum. The communication is good between management and us. Needs are met according to language and culture. All aspects of care are met with professionalism.
Reply from Aqila Choudhry, Registered Manager at Love In Care
Thank you for sharing your experience with us. It is our pleasure to support you; we look forward to building on this and making your mum as comfortable as possible.
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Review from Natasha D (Daughter of Client) published on 7 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been cared for by Love In Care for many years. As a company, they have been very accommodating of her needs and done their best to ensure my mum is looked after by familiar staff. The staff who have cared for my mum over the years have been lovely and as a family, we have all built up strong
relationships with them.
Reply from Aqila Choudhry, Registered Manager at Love In Care
Thank you for your support throughout the years we have evolved and grown together with your mum and yourself. It is a partnership that is working fantastically we wish to continue and improve and be…read more
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Review from K O (Daughter of Client) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my experience love and care were reliable, friendly and really helpful, my mum was looked after very well with kindness and dignity, and I felt reassured she was been looked after very well. Any issues were resolved quickly via the manager.
Reply from Aqila Choudhry, Registered Manager at Love In Care
Thank you so much it has been a pleasure to have met you and your mum we wish her well for the future. Thank you for all your responsiveness as well that made everything better for your mum.
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Review from Lindsay P (Daughter of Client) published on 22 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall very happy with the care my mum received and would recommend this company. The owner is always on hand if you need to discuss anything and really friendly staff. Always turned up each day and always made sure Mum was comfortable and asked if she needed anything additional doing after her stroke.
Reply from Aqila Choudhry, Registered Manager at Love In Care
Thank you for working with us, this was an NHS funded project, we enjoyed our visits with your mum and wish her a happy and safe future with minimal support.
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Review from H H (Granddaughter of Client) published on 7 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much to your team of wonderful carers who stepped in during an emergency to provide care for my grandma. The carers were gentle, understanding and patient. You cared for my grandma with such dignity and gentleness - we were very blessed to have you look after her. I would highly recommend
this service.
Reply from Aqila Choudhry, Registered Manager at Love In Care
Thank you so much for such amazing feedback we are grateful for this it enables us to keep on building on the quality of support we gave to your beloved grandma. We thank you for your support as well…read more
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Review from Shai H (Daughter-in-law of Client) published on 7 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience with Love In Care has been fantastic. They looked after the patient with care and dignity and we are forever grateful. They were very flexible and met the needs of the family when needed. We would definitely recommend this service as our experience has been great. Thank you for all your
care and support.
Reply from Aqila Choudhry, Registered Manager at Love In Care
Thank you for your kindness to give us this feedback it has been our pleasure and honour to have met your family member to support and the rest of the family to plan how the support was to make a…read more
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Review from Kiran K (Daughter of Client) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very beginning when I met the manager at a dementia conference recently, I was most impressed by her approach to caring. As a result I put in place personal care for my dad, 93 with Alzheimer's, and Mum 91 who is very frail. We have been matched up with a caring, young Sikh woman who has a
lovely manner and understands their needs. Cultural familiarity, kindness and compassion are important in this role and I can honestly say, the manager fully understands the needs of her clients and does her best to provide a professional service.
Thank you.
Reply from Aqila Choudhry, Registered Manager at Love In Care
Thank you so much for your consideration to trust Love In Care to support your loved ones, it was a pleasure to meet them both and at that point I was able to make that assessment about the team…read more
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Review from S R (Son of Client) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have appreciated the care and patience shown to us. The way that the carers have been flexible has been so helpful. We have also appreciated the good communication that we have experienced. We are thankful for the kindness shown.
Reply from Aqila Choudhry, Registered Manager at Love In Care
Thank you for your feedback this is really appreciated and motivating for the team, it's our pleasure to accommodate the needs of our customers and their families.
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Review from Janet M (Client) published on 29 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am 57 and normally fit, healthy and active. However I suffered an accident in Spain and broke both my legs. One leg was particularly badly broken and I was very happy to wake up from my first surgery with an external fixator frame fitted, rather than losing my foot. Following nearly a month in hospital
in first Spain, then Leeds, and no family support available, I have very limited mobility and Love In Care are now looking after me. I would very much like to say thank you so much for the professionalism of their carers, and the support, care and dignity they are providing for me. What a wonderful team, so helpful and dedicated. I could not manage without them.
Reply from Aqila Choudhry, Registered Manager at Love In Care
Thank you for your support to us as well. It is a pleasure to be part of your recovery process, your personal independence motivation will help achieve that end goal soon and have you walking…read more
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Review from B H (Client) published on 14 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The lady who visited me the most was always cheerful, polite, caring and professional. I was always pleased to see her. One night's visit was missed due to an admin error, otherwise satisfactory.
Reply from Aqila Choudhry, Registered Manager at Love In Care
Thank you for the feedback, I am happy to hear that sending one regular worker made a difference to you and that you built a rapport with her. We had a digital error that evening and the visit had…read more
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Review from D M (Son of Client) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has just come home from hospital after a major surgery and has other factors too. Love In Care has been amazing in helping transition this time and looking after my dad very well. My dad is comfortable with everyone who has been to the house with him. And appreciates their time too. It does make
such a big difference when the carers. Me and my family are so thankful to love In Care
Reply from Aqila Choudhry, Registered Manager at Love In Care
Thank you for gelling with us as well, to make a really tight schedule of support and structure and for us to get to know your dad quickly as it is a huge change coming back home after the operation.
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Review from Gulnargus H (Daughter of Client) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
High standard care, our dad is very happy with the service and very kind loving staff, what more would we want but to say thank you very much for all you've done and doing. Even when it's so hard due to Dad's dementia the staff always stay calm as much as possible. Thanks.
Reply from Aqila Choudhry, Registered Manager at Love In Care
Thank you uncle is a pleasure to support he gives us blessings that outweigh everything we could ask for.
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Review from Carol C (Niece of Client) published on 17 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The wonderful girls at Love in Care looked after my aunt for the last 6 months of her life but particularly the last 3 weeks. They allowed her to end her days in her own home with the best care possible and with the dignity she deserved and we will be forever grateful for that. We can't thank them enough.
Reply from Aqila Choudhry, Registered Manager at Love In Care
We thank you too for giving us the honour of supporting your aunty. Thank you for all the love and appreciation you have given to all the team it makes a huge difference to us. These months have been…read more
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Review from S F (Son of Client) published on 19 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although we only used the service for a short time due to the passing of my dad, it was always a very professional and compassionate service. All employees treated my father with dignity and respect taking time to speak with him even though he couldn’t respond.
Reply from Aqila Choudhry, Registered Manager at Love In Care
It has been our honour to meet your dad to have had that short opportunity to support him and to meet you and your wonderful family who were all deeply involved in the love and care of your dad. We…read more
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Review from Z J (Daughter of Client) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Love In Care was able to respond quickly when we needed help, and their carers were gentle, patient and compassionate. The whole service always felt personal and kind, from the first phone call right through to having a regular carer. I would highly recommend them.
Reply from Aqila Choudhry, Registered Manager at Love In Care
It has been an honour to meet and support your loved one. Our focus was to keep them comfortable and in control of their wishes which was achieved collectively.
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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Love In Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.931 for Love In Care is calculated as follows: ( (190 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 203 Ratings = 4.931
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Love In Care is based on 35 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (1)

Aqila

Aqila Choudhry MBE MA

Job Title: Registered Manager Joined: 2016

Founder of Love In Care and Registered Manager
Over 25 years experiences of working in the voluntary sector as CEO and in other roles.


Skills for Care Programme of Well-Led


Health and Wellbeing Champion


CEO of a charity for 13 years supporting people with learning disabilities and mental health support needs.


Non-Executive Director for 3 years for Leeds & York Partnership NHS Foundation Trust. Current role involvement of Mental Health Manager.


Leeds University Alumni of Masters in Business Administration.


Alumni of #10ksbuk Goldman Sachs Programme in 2022.


MBE for Public and Political Services ongoing services to raise the economic wealth of people at the margins of employment.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Love In Care to verify any information. View our terms and conditions. Love In Care has an Enhanced Service - more info.