Love In Care

49 Cowper Street, Leeds LS7 4DR
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9.9 58 Reviews
  • Love In Care, Leeds
Love In Care has been awarded the Most Inclusive Service Provider In Leeds (2022-2023). Established in 2016 by Aqila Choudhry MBE as a result of personal experiences of gaps in culturally appropriate services for her mother and others in similar situations.

Love In Care is a Care Quality Commission Regulated Domiciliary Home Care Support Provider in Leeds with a rating of GOOD (July 2023).

They provide bespoke support in south Asian languages and culturally appropriate care to all customers.

Most of their workforce has lived experiences of loving care.

Their employees are their biggest assets!

Love In Care are creating economic wealth and independence of women especially those from Asian communities thereby making a commitment as a business to invest in these employees' development to enable all to meet their regulatory requirements.   

Love in Care are committed in creating a secure, long-term employee base as they are settled for at least two generations, some wish to become settled through employee sponsorships.

Their team has been built on word-of-mouth referrals due to the leadership style of the founder and the experiences of their employees they have a culture of inclusivity with a team that has many languages spoken. They celebrate each cultural event as a shared experience and are proactive in enabling the employees to push for personal growth and developments e.g. to become financially independent work more hours and not be in receipt of state benefits.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £35

Competitive rates are dependent upon the location of prospective customers.
We will be happy to have a conversation with you and inform you of the fee for the support required.

These prices are only a guideline, please contact Love In Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Love In Care Ltd

Person in charge

  • Aqila Choudhry MBE (Registered Manager)

Love In Care Reviews (58)

Total of 58, showing 41-58
9.9

Love In Care has a Review Score of 9.9 (9.934) out of 10, based on 34 reviews in the last 2 years. Over all time Love In Care has 58 reviews.

Overall Experience

  • 51
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Date Published

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Review from Carol C (Daughter of Client) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were very caring and compassionate with my mum. She was always happy to see them. They treated her with dignity and nothing was too much trouble for them. Thank you to your staff. Also thanks to the managers for keeping in contact when my mum went into hospital.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you so much for taking the time to give us feedback it has been our pleasure to have met your mum and we all wish her the best of health for the future we miss her lovely smile.

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Review from M R (Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Decent service ladies very approachable one lady was very caring and very helpful, the only negative point was the times in the evening as I appreciate different people have different needs, but when trying to gain my independence back coming to help me into night clothes at 4.30’in an afternoon was
a tad too early so please just take this little criticism as a positive and think about this when putting people to bed thank you

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for taking the time to review, we welcome all feedback and always learn. The support we provided you has been within our partnership work with NHS North Neighbourhood Hub the visit times we were required to make were on mornings and tea times hence the 4.30 pm visits. This service has a different remit to our mainstream services as the visits are shorter and the number of visits per day varies for each patient, a bed visit was not assessed for your needs. The duration of the visits varied depending on your support needs we carried out tasks that were additional to the remit whilst ensuring you gained your independence which was achieved over a period of three months. I ensured regular contact by carrying out some visits myself and remained accessible at all times which was an additional element to our remit. We are happy to see you are progressing and wish you good health for the future.

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Review from Denise M (Daughter of Client) published on 25 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was impressed by the care Mum received and any concerns or queries were dealt with promptly by the very efficient manager. The carers were kind and friendly and put Mum at ease and she got on with them really well.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you so much for your support it has been a pleasure. We wish your mum the best of health and long-term independent living. Happy to assist if ever required in the future.

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Review from Maria A (Daughter of Client) published on 25 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is currently receiving assistance from Love In Care.
Dad is a very private person and before his accident, totally independent.
The care he receives from the agency is excellent, each and everyone in the team that looks after my dad are professional helpful and very caring. He receives encouragement
from them to be independent. Over the last few months, Dad has improved enormously with the assistance of the team. I hope once his care package is sorted, he can remain under the care of Love In Care.

Reply from Aqila Choudhry, Registered Manager at Love In Care

It has been a pleasure to support your dad, he is so polite and gentle-natured, and staff have fantastic conversations with him. We are really happy at the progress he has made and the ongoing changes he is persevering with, to bring his independence back to the highest level possible. Thank you for your support as working together has facilitated the progression.

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Review from K M (Son of Client) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to Love in Care for providing an excellent care service for our mother. Both management and carers were very professional, approachable and always went out of their way to be helpful. They provide a highly personalised, empathic and culturally sensitive service. We would highly recommend
Love in Care to anyone seeking care for their loved ones.

Reply from Aqila Choudhry, Registered Manager at Love In Care

We are all honoured to have had the opportunity to meet your mum and appreciate the support you and your family gave us to work together to provide the best possible support for aunty.

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Review from K A (Son of Client) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are polite, caring and professional. Cultural understanding is vital when caring for people from different backgrounds. My father can communicate easily in his own language with all the staff.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you it is a pleasure to support uncle the team enjoy the softly spoken conversations. We appreciate your families respect and support to the team to enable them to give the support needed for uncle.

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Review from T P (Granddaughter of Client) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I called the Manager after my grandparent's health took a rapid turn. My grandpa is the main carer to my gran, who has dementia, but his poor health meant we needed support for both and in the night. Gran can become quite agitated at night and Grandpa was not sleeping and was exhausted with anxiety.


Despite a last-minute call during a bank holiday weekend, the manager couldn't have been more helpful or compassionate. The care she and the team showed my grandparents was fantastic- and feeling as though we had someone in our corner as a family was a huge relief.


I can't recommend Love in Care highly enough. Thank you so much for all you did for us.

Reply from Aqila Choudhry, Registered Manager at Love In Care

It has been a pleasure to meet your family and to be able to support you during those few days when our involvement has made a difference. Thank you for your feedback we wish your grandparents a happy and safe future.

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Review from Annette R (Daughter of Client) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and talkative with family members and look after my mother well. They are punctual but could look more the part if they wore uniforms instead of their own clothing. It would be nice for them to do more with her, for example, read to her, they could also be a bit more tidy.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for your feedback, we will address your points regarding appearance as all staff are issued uniforms and ID badges with our logo. As you are aware of the nature of support required there is little time left for tasks such as reading to your mum. The room is swept at each of the visits and several times during the visits. I am always available to you to raise any points, and responsive when emergencies arise often being first on the scene and alerting the family.

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Review from Mohammed A (Son of Client) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After years of different carer services, we finally found a service that actually cares. Previous services would leave food or a cup of tea, which would not be consumed due to my parents having dementia. The basics such as not prompting to clean teeth have resulted in decay followed by teeth falling
out.
No other carer service has tended to my parent's needs with a polite, patient and caring manner along with respecting dignity.
The service has improved the lives of my parents by implementing and applying adaptations which no other service or even social services had ever informed us of what we can have to improve the life of my parents. After three years of being in a hospital bed, my stepmother can now sit in a seat and even have lunch in the garden on sunny days.
The quality of service means that I have no stress regards to my parent's needs and I feel reassured and confident in their abilities. To add, the cultural needs are met which makes my parents comfortable and happy.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for all your feedback on how our support has made a difference to you, especially your parents it has been a pleasure to see the positive changes in their lives whilst we are unable to impact their medical conditions we are certainly committed to making their lives as comfortable and safe as possible. We look forward to enabling them to improve their levels of independence for as long as possible.

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Review from K U (Daughter-in-law of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service that shows compassion, empathy and care. I cannot fault the service provided. We are updated regularly with regards to any concerns. The owner is approachable, hands on and takes ownership of any situation that may arise. The service has catered for the needs of my mother-in-law, taking
into account 24 hour care and complete service for a bed-bound patient. All the staff are friendly, caring and professional. It is really nice to see that they take the time to actually get to know my mother-in-law to care of her personal needs.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for your feedback. The small dedicated team we have developed has made all the difference to your mum in law as the familiarity and cultural awareness of foods, beliefs and language is an added factor to the positive experiences of our support. We are committed to making it safe and comfortable for her and the family to be reassured at all times.

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Review from Shamim R (Granddaughter of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has dementia and is bed-bound and needs a lot of care and Love in Care is always there to provide an absolutely fantastic service, always punctual and provide such good care for my grandma. The care and support provided is second to none.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you so much for your feedback. The team love to visit and support your grandma as she has become familiar with the regular staff and appears to feel at ease at all times during the support.

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Review from T C (Friend of Client) published on 5 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care from the manager, along with the carers who work with the client, has been 100% excellent.
They are caring, kind, patient and understanding, and go over and above their call of duty.
Any concerns that arise, they always alert me, for which I am extremely thankful.
May their good work continues.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you; you are an excellent role model of support for us to follow suit. It's a huge help for us to have you to hand, as it is reassuring that we can make a difference in the life of our customers.

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Review from Shahnaz I (Daughter of Client) published on 5 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a very good company, very trusting people. They are excellent at taking care of my mum. They go above and beyond. We are very comfortable with them. They are very experienced and treat my mum respectfully. I am very happy with their service. I would recommend the live-in care company to whoever
needs it. The manager is excellent, and she goes beyond the set expectations of her role and provides great service.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for your feedback. We appreciate that you are happy with our team and support; it's an honour to support your mum.

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Review from J B (Daughter of Client) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent job, good time keeping, also very friendly staff. They always do their best to make my mother comfortable and she is very happy with the staff because they speak her language. Also, I am happy with Love In Care.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you for your feedback and support to us as well as for always being there to hand when needed for anything. We will continue to support your mother to suit her needs.

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Review from Sana S (Daughter-in-law of Client) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very glad of the services of Love In Care. The carers are always on time and doing great care for my father-in-law, always with a beautiful smile on their faces very friendly and caring. Thank you so much for all your hard work and for helping.

Reply from Aqila Choudhry, Registered Manager at Love In Care

It is a pleasure to support your father-in-law and thank you for working with us to help us give the support that enables him to do as many of the tasks by himself for as long as possible.

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Review from Edward K (Son of Client) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Love In Care Team at Leeds led by the Registered Manager cared for my elderly mother (96) at home for approximately eight months. Mum suffered from early dementia, and walking difficulties and was doubly incontinent.
From day one the Love In Care carers arrived to assist, mum became relaxed and
was treated with the utmost respect and given every possible personal care and attention with getting washed, dressed and changed. Mum was always safely moved from bed to chair and chairlift and throughout bathing procedures. I was particularly pleased with the support received from the carer who many times went above and beyond her expected program to ensure that mum was given additional care on my request even out of pre-arranged visiting hours.
Mum, unfortunately, passed away unexpectedly but I spoke with her on many occasions regarding her care from Love In Care staff. Mum was totally happy and content throughout the short time with the team who she regarded, as not only carers but also friends. Thank you.

Reply from Aqila Choudhry, Registered Manager at Love In Care

Thank you so much for your ongoing support to us throughout the time we were supporting your mum. It was a joint effort to meet the changing needs we made a great team to achieve the best outcomes for your mum and the family. We miss her dearly and wish you and your family all the best for the future.

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Review from Suraya K (Daughter-in-law of Client) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Love in Care goes above and beyond to give care to my father-in-law and his wife. They are extremely attentive. I would recommend their services to anyone wanting the very best for their family member. The manager and her staff are warm and friendly. My husband and I are very happy with the service
they give. They give the utmost respect, dignity and care to my inlaws. Small details that make such a difference. Massive thank you for making a big difference in their lives.

Reply from Aqila Choudhry MBE, Registered Manager at Love In Care

Thank you for your feedback. We value your and your husband's input into the care of your family members as it is a joint partnership that is making an impact on the lives of your in-laws. I value your collaborative approach to accepting our suggestions and ideas to have an ongoing positive impact on the couple.

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Review from Rajeev M (Son of Client) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Love-In-Care (LIC) looked after my mum who is immobile and has Alzheimer's. I'm an active member in the BAME Community for the City Council since 2016 and am passionate about care so felt compelled to submit this review, hoping that it helps other families who have loved ones who need care or clients
themselves. I get no pleasure from submitting a disparaging review. Initially, LIC was helpful. Carers were always super! However, we quickly realised that negative feedback was not listened to by LIC but received with defensiveness and non-cooperation. Things will go wrong and that's normal; however, when that happens, communication and cooperation is needed; we didn't receive this. An informal complaint ensued against LIC after the first issue. Agreements made but LIC failed to honour these; when safeguarding issues arose later, repeatedly in succession, LIC failed to communicate but abruptly cancelled my mother's care out of fear. This was very hostile, left my mum with no care and was totally avoidable.

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Current Review Score: 9.9 (9.934)

Overview of Review Score

The Review Score of 9.9 (9.934) out of 10 for Love In Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.934 for Love In Care is calculated as follows: ( (186 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 198 Ratings = 4.934

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Love In Care is based on 34 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (2)

Meet the Team (1)

Aqila

Aqila Choudhry MBE MA

Job Title: Registered Manager

Joined: 2016

Founder of Love In Care and Registered Manager
Over 25 years experiences of working in the voluntary sector as CEO and in other roles.


Skills for Care Programme of Well-Led


Health and Wellbeing Champion


CEO of a charity for 13 years supporting people with learning disabilities and mental health support needs.


Non-Executive Director for 3 years for Leeds & York Partnership NHS Foundation Trust. Current role involvement of Mental Health Manager.


Leeds University Alumni of Masters in Business Administration.


Alumni of #10ksbuk Goldman Sachs Programme in 2022.


MBE for Public and Political Services ongoing services to raise the economic wealth of people at the margins of employment.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Love In Care to verify any information. View our terms and conditions. Love In Care has an Enhanced Service - more info.