Love In Care

My grandma has dementia and is bed-bound and needs a lot of care and Love in Care is always there to provide an absolutely fantastic service, always punctual and provide such good care for my grandma. The care and support provided is second to none.

May their good work continues.

It's a very good company, very trusting people. They are excellent at taking care of my mum. They go above and beyond. We are very comfortable with them. They are very experienced and treat my mum respectfully. I am very happy with their service. I would recommend the live-in care company to whoever needs it. The manager is excellent, and she goes beyond the set expectations of her role and provides great service.

Excellent job, good time keeping, also very friendly staff. They always do their best to make my mother comfortable and she is very happy with the staff because they speak her language. Also, I am happy with Love In Care.

I'm very glad of the services of Love In Care. The carers are always on time and doing great care for my father-in-law, always with a beautiful smile on their faces very friendly and caring. Thank you so much for all your hard work and for helping.

Mum, unfortunately, passed away unexpectedly but I spoke with her on many occasions regarding her care from Love In Care staff. Mum was totally happy and content throughout the short time with the team who she regarded, as not only carers but also friends. Thank you.

Love in Care goes above and beyond to give care to my father-in-law and his wife. They are extremely attentive. I would recommend their services to anyone wanting the very best for their family member. The manager and her staff are warm and friendly. My husband and I are very happy with the service they give. They give the utmost respect, dignity and care to my inlaws. Small details that make such a difference. Massive thank you for making a big difference in their lives.

Love-In-Care (LIC) looked after my mum who is immobile and has Alzheimer's. I'm an active member in the BAME Community for the City Council since 2016 and am passionate about care so felt compelled to submit this review, hoping that it helps other families who have loved ones who need care or clients themselves. I get no pleasure from submitting a disparaging review. Initially, LIC was helpful. Carers were always super! However, we quickly realised that negative feedback was not listened to by LIC but received with defensiveness and non-cooperation. Things will go wrong and that's normal; however, when that happens, communication and cooperation is needed; we didn't receive this. An informal complaint ensued against LIC after the first issue. Agreements made but LIC failed to honour these; when safeguarding issues arose later, repeatedly in succession, LIC failed to communicate but abruptly cancelled my mother's care out of fear. This was very hostile, left my mum with no care and was totally avoidable.