Established in 2016 by Aqila Choudhry MBE, following personal experiences of gaps in culturally appropriate services for her mother and others in similar situations, Love In Care is a Care Quality Commission-regulated Domiciliary Home Care Support Provider in Leeds with a rating of GOOD (December 2024).
They are committed to a Sustainability Roadmap across all aspects of their services and partnerships as well as making a Social Impact.
They provide bespoke...
Established in 2016 by Aqila Choudhry MBE, following personal experiences of gaps in culturally appropriate services for her mother and others in similar situations, Love In Care is a Care Quality Commission-regulated Domiciliary Home Care Support Provider in Leeds with a rating of GOOD (December 2024).
They are committed to a Sustainability Roadmap across all aspects of their services and partnerships as well as making a Social Impact.
They provide bespoke support to all, including South Asian languages and culturally appropriate care, as they have over 10 languages spoken in the support team. Most of their workforce has lived experiences of loving care. Their employees are their biggest assets!
Love In Care are creating economic wealth and independence for women, especially those from the most deprived communities within Leeds, thereby committing a business to invest in these employees' economic development to enable all to meet their regulatory requirements.
Love in Care is committed to creating a secure, long-term employee base as they are settled for at least two generations; some wish to become settled through employee sponsorships.
Their team has been built on word-of-mouth referrals due to the founder's leadership style and the experiences of their employees; they have a culture of inclusivity, with a team that speaks many languages. They celebrate each cultural event as a shared experience. They are proactive in enabling employees to push for personal growth and development, e.g., becoming financially independent, working more hours, and not being in receipt of state benefits.
Care Provided by Love In Care
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£34 - £38
Contact Love In Care to get a personalised quote:
Competitive rates are dependent upon the location of prospective customers.
We will be happy to have a conversation with you and inform you of the fee for the support required.
The price(s) shown are provided by the agency. Contact Love In Care for full pricing details and T&Cs.
Review from Mohammed A (Son of Client) published on 13 January 2023 Submitted via Website•
Overall Experience
After years of different carer services, we finally found a service that actually cares. Previous services would leave food or a cup of tea, which would not be consumed due to my parents having dementia. The basics such as not prompting to clean teeth have resulted in decay followed by teeth...
After years of different carer services, we finally found a service that actually cares. Previous services would leave food or a cup of tea, which would not be consumed due to my parents having dementia. The basics such as not prompting to clean teeth have resulted in decay followed by teeth falling out. No other carer service has tended to my parent's needs with a polite, patient and caring manner along with respecting dignity. The service has improved the lives of my parents by implementing and applying adaptations which no other service or even social services had ever informed us of what we can have to improve the life of my parents. After three years of being in a hospital bed, my stepmother can now sit in a seat and even have lunch in the garden on sunny days.
The quality of service means that I have no stress regards to my parent's needs and I feel reassured and confident in their abilities. To add, the cultural needs are met which makes my parents comfortable and happy.
↩Reply from Aqila Choudhry, Registered Manager at Love In Care
Thank you for all your feedback on how our support has made a difference to you, especially your parents it has been a pleasure to see the positive changes in their lives whilst we are unable to impact their medical conditions we are certainly committed to making their lives as comfortable and safe...
Thank you for all your feedback on how our support has made a difference to you, especially your parents it has been a pleasure to see the positive changes in their lives whilst we are unable to impact their medical conditions we are certainly committed to making their lives as comfortable and safe as possible. We look forward to enabling them to improve their levels of independence for as long as possible.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K U (Daughter-in-law of Client) published on 9 January 2023 Submitted via Website•
Overall Experience
Excellent service that shows compassion, empathy and care. I cannot fault the service provided. We are updated regularly with regards to any concerns. The owner is approachable, hands on and takes ownership of any situation that may arise. The service has catered for the needs of my mother-in-law,...
Excellent service that shows compassion, empathy and care. I cannot fault the service provided. We are updated regularly with regards to any concerns. The owner is approachable, hands on and takes ownership of any situation that may arise. The service has catered for the needs of my mother-in-law, taking into account 24 hour care and complete service for a bed-bound patient. All the staff are friendly, caring and professional. It is really nice to see that they take the time to actually get to know my mother-in-law to care of her personal needs.
↩Reply from Aqila Choudhry, Registered Manager at Love In Care
Thank you for your feedback. The small dedicated team we have developed has made all the difference to your mum in law as the familiarity and cultural awareness of foods, beliefs and language is an added factor to the positive experiences of our support. We are committed to making it safe and comfortable for her and the family to be reassured at all times.
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Value for Money
No Rating
Review from Shamim R (Granddaughter of Client) published on 9 January 2023 Submitted via Website•
Overall Experience
My grandma has dementia and is bed-bound and needs a lot of care and Love in Care is always there to provide an absolutely fantastic service, always punctual and provide such good care for my grandma. The care and support provided is second to none.
My grandma has dementia and is bed-bound and needs a lot of care and Love in Care is always there to provide an absolutely fantastic service, always punctual and provide such good care for my grandma. The care and support provided is second to none.
↩Reply from Aqila Choudhry, Registered Manager at Love In Care
Thank you so much for your feedback. The team love to visit and support your grandma as she has become familiar with the regular staff and appears to feel at ease at all times during the support.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from T C (Friend of Client) published on 5 January 2023 Submitted via Website•
Overall Experience
The care from the manager, along with the carers who work with the client, has been 100% excellent. They are caring, kind, patient and understanding, and go over and above their call of duty. Any concerns that arise, they always alert me, for which I am extremely thankful.
May their good work...
The care from the manager, along with the carers who work with the client, has been 100% excellent. They are caring, kind, patient and understanding, and go over and above their call of duty. Any concerns that arise, they always alert me, for which I am extremely thankful.
May their good work continues.
↩Reply from Aqila Choudhry, Registered Manager at Love In Care
Thank you; you are an excellent role model of support for us to follow suit. It's a huge help for us to have you to hand, as it is reassuring that we can make a difference in the life of our customers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Shahnaz I (Daughter of Client) published on 5 January 2023 Submitted via Website•
Overall Experience
It's a very good company, very trusting people. They are excellent at taking care of my mum. They go above and beyond. We are very comfortable with them. They are very experienced and treat my mum respectfully. I am very happy with their service. I would recommend the live-in care company to...
It's a very good company, very trusting people. They are excellent at taking care of my mum. They go above and beyond. We are very comfortable with them. They are very experienced and treat my mum respectfully. I am very happy with their service. I would recommend the live-in care company to whoever needs it. The manager is excellent, and she goes beyond the set expectations of her role and provides great service.
↩Reply from Aqila Choudhry, Registered Manager at Love In Care
Thank you for your feedback. We appreciate that you are happy with our team and support; it's an honour to support your mum.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J B (Daughter of Client) published on 19 December 2022 Submitted via Website•
Overall Experience
Excellent job, good time keeping, also very friendly staff. They always do their best to make my mother comfortable and she is very happy with the staff because they speak her language. Also, I am happy with Love In Care.
Excellent job, good time keeping, also very friendly staff. They always do their best to make my mother comfortable and she is very happy with the staff because they speak her language. Also, I am happy with Love In Care.
↩Reply from Aqila Choudhry, Registered Manager at Love In Care
Thank you for your feedback and support to us as well as for always being there to hand when needed for anything. We will continue to support your mother to suit her needs.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Sana S (Daughter-in-law of Client) published on 12 December 2022 Submitted via Website•
Overall Experience
I'm very glad of the services of Love In Care. The carers are always on time and doing great care for my father-in-law, always with a beautiful smile on their faces very friendly and caring. Thank you so much for all your hard work and for helping.
I'm very glad of the services of Love In Care. The carers are always on time and doing great care for my father-in-law, always with a beautiful smile on their faces very friendly and caring. Thank you so much for all your hard work and for helping.
↩Reply from Aqila Choudhry, Registered Manager at Love In Care
It is a pleasure to support your father-in-law and thank you for working with us to help us give the support that enables him to do as many of the tasks by himself for as long as possible.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Edward K (Son of Client) published on 25 November 2022 Submitted via Website•
Overall Experience
The Love In Care Team at Leeds led by the Registered Manager cared for my elderly mother (96) at home for approximately eight months. Mum suffered from early dementia, and walking difficulties and was doubly incontinent.
From day one the Love In Care carers arrived to assist, mum became relaxed...
The Love In Care Team at Leeds led by the Registered Manager cared for my elderly mother (96) at home for approximately eight months. Mum suffered from early dementia, and walking difficulties and was doubly incontinent. From day one the Love In Care carers arrived to assist, mum became relaxed and was treated with the utmost respect and given every possible personal care and attention with getting washed, dressed and changed. Mum was always safely moved from bed to chair and chairlift and throughout bathing procedures. I was particularly pleased with the support received from the carer who many times went above and beyond her expected program to ensure that mum was given additional care on my request even out of pre-arranged visiting hours.
Mum, unfortunately, passed away unexpectedly but I spoke with her on many occasions regarding her care from Love In Care staff. Mum was totally happy and content throughout the short time with the team who she regarded, as not only carers but also friends. Thank you.
↩Reply from Aqila Choudhry, Registered Manager at Love In Care
Thank you so much for your ongoing support to us throughout the time we were supporting your mum. It was a joint effort to meet the changing needs we made a great team to achieve the best outcomes for your mum and the family. We miss her dearly and wish you and your family all the best for the future.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Suraya K (Daughter-in-law of Client) published on 14 November 2022 Submitted via Website•
Overall Experience
Love in Care goes above and beyond to give care to my father-in-law and his wife. They are extremely attentive. I would recommend their services to anyone wanting the very best for their family member. The manager and her staff are warm and friendly. My husband and I are very happy with the service...
Love in Care goes above and beyond to give care to my father-in-law and his wife. They are extremely attentive. I would recommend their services to anyone wanting the very best for their family member. The manager and her staff are warm and friendly. My husband and I are very happy with the service they give. They give the utmost respect, dignity and care to my inlaws. Small details that make such a difference. Massive thank you for making a big difference in their lives.
↩Reply from Aqila Choudhry MBE, Registered Manager at Love In Care
Thank you for your feedback. We value your and your husband's input into the care of your family members as it is a joint partnership that is making an impact on the lives of your in-laws. I value your collaborative approach to accepting our suggestions and ideas to have an ongoing positive impact on the couple.
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Treated with Dignity
Value for Money
Review from Rajeev M (Son of Client) published on 6 September 2021 Submitted via Website•
Overall Experience
Love-In-Care (LIC) looked after my mum who is immobile and has Alzheimer's. I'm an active member in the BAME Community for the City Council since 2016 and am passionate about care so felt compelled to submit this review, hoping that it helps other families who have loved ones who need care or...
Love-In-Care (LIC) looked after my mum who is immobile and has Alzheimer's. I'm an active member in the BAME Community for the City Council since 2016 and am passionate about care so felt compelled to submit this review, hoping that it helps other families who have loved ones who need care or clients themselves. I get no pleasure from submitting a disparaging review. Initially, LIC was helpful. Carers were always super! However, we quickly realised that negative feedback was not listened to by LIC but received with defensiveness and non-cooperation. Things will go wrong and that's normal; however, when that happens, communication and cooperation is needed; we didn't receive this. An informal complaint ensued against LIC after the first issue. Agreements made but LIC failed to honour these; when safeguarding issues arose later, repeatedly in succession, LIC failed to communicate but abruptly cancelled my mother's care out of fear. This was very hostile, left my mum with no care and was totally avoidable.
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Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 October 2024
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
There are no accreditations posted yet for Love In Care.
Meet the Team (1)
Aqila Choudhry MBE MAJob Title Registered ManagerJoined 2016
Founder of Love In Care and Registered Manager
Over 25 years experiences of working in the voluntary sector as CEO and in other roles.
Skills for...
Founder of Love In Care and Registered Manager
Over 25 years experiences of working in the voluntary sector as CEO and in other roles.
Skills for Care Programme of Well-Led
Health and Wellbeing Champion
CEO of a charity for 13 years supporting people with learning disabilities and mental health support needs.
Non-Executive Director for 3 years for Leeds & York Partnership NHS Foundation Trust. Current role involvement of Mental Health Manager.
Leeds University Alumni of Masters in Business Administration.
Alumni of #10ksbuk Goldman Sachs Programme in 2022.
MBE for Public and Political Services ongoing services to raise the economic wealth of people at the margins of employment.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Love In Care to verify any information. View our terms and conditions. Love In Care has an Enhanced Service -what an Enhanced Service includes.
