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Care Provided by Kapital Care (UK) Ltd
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
Other Care Provided
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Good to Know
Owner
- Kapital Care (UK) Ltd
- Private Owned
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Kapital Care (UK) Ltd Reviews (1)
Over all time Kapital Care (UK) Ltd has 1 review.
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Overall Experience
Date Published
Reviewer Connection to Kapital Care (UK) Ltd
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Review from Julia B (Daughter of Client) published on 25 March 2022 Submitted via Website•
Overall Experience
Have been using this care agency which was provided through the local authority.
Not trained carers. Not suitable for someone with dementia.
Carers have no idea how to deal with the person with this condition.
My parent shoved around in bed during personal care like my parent don’t feel anything causing too much distress and then accusing my parent of doing wrong.
My parent did not like them handling in the manner they did. Making my parent irritable and end up raising hands to make them stop.
Carers then complaining to their manager for my parent being aggressive when they were responsible for making my parent like that as they could not deal with someone with dementia, as they did not know how to.
My parent got badly injured and ended up with a fracture on hand. The carer quickly finished off and ran off.
Not trained carers. Not suitable for someone with dementia.
Carers have no idea how to deal with the person with this condition.
My parent shoved around in bed during personal care like my parent don’t feel anything causing too much distress and then accusing my parent of doing wrong.
My parent did not like them handling in the manner they did. Making my parent irritable and end up raising hands to make them stop.
Carers then complaining to their manager for my parent being aggressive when they were responsible for making my parent like that as they could not deal with someone with dementia, as they did not know how to.
My parent got badly injured and ended up with a fracture on hand. The carer quickly finished off and ran off.
She then denied she knows anything about it. She is being investigated. She should not be working as a carer.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 September 2023Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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