Home Instead (West Exeter & Teignbridge)

Home Care has a great team of care professionals. I was very impressed with their punctuality even when dealing with multiple road works and deviations, and the way in which they looked for extra tasks to do after helping with my personal care. They were always cheerful, caring and determined to make my life easier .

Recently we have had extra care with meals. My only criticism would be that we don't always know what time they are coming or who is coming. As most of the meals are pre prepared this makes it difficult to know what time to switch the oven on and when to put the meal in the oven.I appreciate that you sometimes have staffing problems but a phone call on the day would be helpful..

We as a family are very impressed with the standard of care. Thank you.

Home Instead initially attended to both our parents, and continued to do so, after losing our father. Mum speaks very highly of the carers, who are always punctual and consistent. Staff are very understanding of her needs, supportive and compassionate. Behind the scenes, all staff have been always flexible, understanding and supportive. Thankyou!

Great carers and back office. The company provides an excellent service which adapts to a person's changing needs. The carers are considerate, kind, good humoured and reliable. Perhaps there could have been more of a proactive overview as it is hard to understand the subtleties of a person's needs amongst multiple carers. Overall I would thoroughly recommend the company and am deeply appreciative of their care for my mum.

About three months ago my husband was only requiring three visits a week for personnel care,but unfortunately now his needs are more which means we could not continue with the company.

We have had a successful 6 month relationship with Home Instead, with the same live in carer being supplied on each of the 6 occasions for a period of 1 week. Care hand overs are increasingly easy and the care has been provided to an excellent standard.

Whilst this is not a service we particularly wanted it is necessary. The people who come provide a positive helpful and friendly service. We like the fact the same people attend as part of a small team. When there have been unexpected changes due to sickness we have been notified in advance.

My dad was looked after by live in carers from Home Instead for 4 months and the service was impeccable. Everyone I spoke to in the office and the people who took care of my dad were all so professional, approachable and very caring. I would highly recommend using Home Instead because their service is closely tailored to the person's needs and nothing is too much trouble. Communication was excellent throughout and I was so comfortable knowing my dad was being well looked after. Thank you to everyone involved you have been amazing!

My uncle is very happy with his carer who has been consistent for approx 4-5 years. He likes her and she provides a very high-quality service to him. However, my uncle has no issues with his carer's substitutes when they visit. As with most elderly people, he prefers who he knows. My uncle whilst understandably frail at 94 still has his independence and has now reached a very good age for a man. Home Instead has been key in enabling my uncle to retain most of his independence. Home Instead has always been available to pass messages onto Gordon as he is profoundly hard of hearing and I don't live local to him being around an hour's drive away.

My main request is that a client's family is contacted formally every three months to review the key responsibilities provided and to agree if any changes should be made to the services currently being provided.

All my carers are very helpful and kind, doing all my requirements above and beyond the call of duty. They fulfil all my needs, couldn’t wish for more. They are a very friendly team of ladies and I enjoy hearing about their lives and their activities. Most of their lives are more interesting than mine as I don’t go out any more, but they are always interested. I have a cat (tonkonese) and as cat lovers will know these animals are very choosy, only bothering with people they accept and trust, and believe me all my ladies are fully accepted by my cat and greeted enthusiastically when they appear. On occasions when I have had to ring the office I have always been given the information I needed, if they didn't know I received a phone call later with a suitable answer. Overall I couldn’t rate this service any higher and I have been so happy that I was recommended to them, I had previously had carers who did not fill the name of carers.

The care givers enable me to continue living in my own home and always leave me with a smile. Care givers are reliable, punctual, efficient and attentive. I am very pleased with Home Instead services.

If circumstances change in the future I would have no hesitation in contacting you.

I can highly recommend the service that they provide as I live over an hour's journey away and Home Instead were able to respond to crisis calls outside of scheduled visits if needed.

My uncle has flourished with the excellent care, kindness and companionship that Home Instead provides. He was very resistant to the idea of help but now would not do without the carers at Home Instead. I live 250 miles away and I have peace of mind that my uncle is in very safe hands. He is happy and contented. I would always recommend Home Instead for their excellent personal service to those who are vulnerable and in need of help.

Overall the care from the team has been very good. We feel that Mother benefits from the care team visits especially now she has two visits a day. She is getting used to having her personal care tended to as she is now more reliant on help.

My mother has recently started with visits from Home Instead. I was very impressed with the quick and efficient initial start-up process. My mother is very happy with the visits so far. This is a great relief to me as I am moving further away for a while and it’s important that I can be confident of the high standard so far provided.

Thank you.

My mum's carers have been excellent, providing the care and company she needed after her husband went into a home. The carers are all so lovely, it’s great to get daily updates. They are also very responsive to our requests. Definitely recommend!