Home Instead (West Exeter & Teignbridge)

Tunnicliffe Building, Barton Hill Car Park, Dawlish EX7 9QQ
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9.8 59 Reviews
  • Home Instead (West Exeter & Teignbridge), Dawlish
Home Instead put their CAREGivers at the heart of what they do.
They're looking for big-hearted and friendly natured people to join their award-winning team of CAREGivers helping people to live well at home independently.

Home Instead take time to select empathetic and enthusiastic people to care for their clients. All of the care is relationship-led, which means that they'll match you with their clients based on shared hobbies and interests. This can be anything from following a football team, enjoying gentle walks, painting, crochet or craft making.
As a CAREGiver at Home Instead, you will receive excellent training, great rates of pay and flexible hours.

Other benefits that they offer include:
Thousands of amazing discounts online and on the high street across categories such as holidays, cars, days out, fashion, gifts, insurance, phones, and many more.
Regular team meetings to ensure their CAREGivers' views are heard and actioned.
CAREGivers are rewarded with team parties, seasonal gifts, bonuses and vouchers throughout the year.
Personal progression working alongside their Development Manager.
CAREGivers receive a mobile data allowance while using their mobiles at work.
CAREGivers are paid for mileage driven between clients and receive an hourly rate during the travel time between clients calls.
Plus many more...
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Contact the Home Instead West Exeter & Teignbridge office for the complete pricing guide.

Good to Know

Group/Owner

Person in charge

  • Daniel Goode (Operations Manager)

Home Instead (West Exeter & Teignbridge) Reviews (59)

9.8

Home Instead (West Exeter & Teignbridge) has a Review Score of 9.8 (9.768) out of 10, based on 16 reviews in the last 2 years.
Over all time Home Instead (West Exeter & Teignbridge) has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (West Exeter & Teignbridge)
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Total of 59, showing 41-59
Review from Steve L (Client) published on 7 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have always been very professional, friendly and pragmatic in their dealings with my mother. They were also very flexible and willing to help and suggest better ways in which the care could be provided.
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Review from Rebecca B (Granddaughter of Client) published on 5 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say other than fabulous! We have been using Home Instead to care for my grandparents for a year, and they are amazing!
The staff are friendly yet professional, always with a smile.
They know what my grandparents like and dislike and always accommodate this. Nothing is ever too much trouble.
They are vigilant and notice if things aren't right.
The management and office team are amazing too, so helpful and always on hand to help, discuss things and advise.
If anything needs to be discussed or sorted, it's done quickly and professionally.
I can not recommend them highly enough, and we would never use anyone else.
Thank you for all you do.
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Review from J D (Client) published on 7 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers arrived punctually and did whatever tasks were asked of them. Some made suggestions about additional help they could offer. One or two seemed to have little knowledge of food preparation for meals, but they followed instructions. All were considerate, attentive and friendly.
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Review from Richard D (Client) published on 10 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the care I receive is to be rated as first-class. Both the office and my carer are excellent in everything they do. In my home, my carer is really so helpful and thorough, nothing is too much trouble for her. She is always cheerful and uplifting to me, together with being thoughtful in
assisting me with decisions needed to be taken. My home is a better place to live in now with the support I am receiving.
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Review from S R (Wife of Client) published on 20 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oh my! How would we ever have managed without home Instead Senior Care? My husband was diagnosed with terminal cancer in February 2019. As soon as Home Instead became involved we were both cared for. Nothing was ever too much. The girls were caring and thorough. The management left nothing unsorted.
We are so grateful to a wonderful team. Sadly, despite all the care, my husband passed away on September 7th 2019.
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Review from M S (Wife of Client) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We received such kindness, care, respect, friendship, dignity and always on time. It made mine and his life so much easier to cope with and let me keep some energy. Thank you, thank you, thank you.
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Review from Cherry A (Wife of Client) published on 30 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and sincere friendship given to my husband and myself for the last few weeks of his life could not have been more professional, supportive and genuine. It helped us both more than I can say and I will never forget. Thank you from the bottom of my heart.
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Review from N M (Mother of Client) published on 2 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very pleased with the service provided by Home Instead for our daughter. The carers have been wonderful with her, she always looks forward to them coming and having a giggle and chat with them.
I would have no hesitation in recommending them as a company.
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Review from Fiona (Niece of Client) published on 7 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
It was good to know that the Home Instead Carer was building a relationship with my Aunt so that she could build on this as time went on. There was a lot that could be offered by the carers from Home Instead to match support required for my Aunt's needs. Sadly my Aunt was admitted to hospital and has
not been able to be discharged home so we have not been able to see this caring relationship flourish.
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Review from Richard V (Husband of Client) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment the carers entered the house, you could tell that they were professional and very friendly and so helpful.
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Review from Alan W (Husband of Client) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the way the company has handled the care package and the girls are very supportive to both me and my wife.
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Review from HJ (Daughter of Client) published on 30 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The director and the team offer a first class care service. Not only do they provide an invaluable lifeline for those wishing to stay at home but also to those who need extra support to do so. They can always be relied upon - they even managed with the heavy snow earlier in the year! The carers are
real professionals and they have become good friends with my Mother who looks forward to seeing them.
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Review from Fiona A (Power of Attorney of Client) published on 3 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and support provided by the manager and his team is second to none. The carers treat my clients with dignity and respect and above all have a great deal of natural empathy and an extremely caring attitude. I would not hesitate using this team for any of my clients as I know the care received
will be of a very high standard. Nothing is too much trouble and I regularly turn to the management team when I require care at short notice. In particular, I am very impressed with the way the carers get to know my clients which really makes an impact on their everyday lives. I must also mention the manager who has given my clients exceptional support and who is also very well liked by both clients and their families.
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Review from Margaret (Cousin of Client) published on 2 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care in Dawlish has been a wonderful support to my cousin and a reassurance to me in that I live a distance away.
I have found a whole company supportive kind and efficient.
They responded rapidly when I first approached them on behalf of my cousin and my cousin was delighted with
the ladies who came to help her.
The quality of the staff has been excellent.
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Review from Sheila T (Client) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff provided for care were both friendly and caring.
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Review from Denise P (Cousin of Client) published on 27 June 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
After a fall, my cousin needed help at home and needed it to start quickly. Home Instead pulled out all the stops to get the paperwork in place and get the right carers lined up. They started just one week after my first phone call. The family, who all live a long way away, are grateful to know that
reliable people go in every day and will help with just about anything. The 'girls' have even sorted taking the dog to the vet and getting his teeth sorted out. Thank you, Home Instead.
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Review from Clarissa C (Wife of Client) published on 13 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend the Home Instead Agency more highly. They are extremely professional and cater exactly for the needs required due to the time they took during their detailed assessment. All the carers were completely reliable and provided an excellent service. Above all, I found everyone within the
Agency so very friendly, efficient and helpful.
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Review from Nigel G (Father of Client) published on 13 June 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Home Instead have been helping my father who is living alone in Exeter for several months. He is independent and capable of living at home alone as long as there is some support. Home Instead has been very flexible and ensure that he reaches the shops on a regular basis. He is very complimentary about
the quality and friendliness of the staff that provide that assistance. As I live some distance away having Home Instead on tap gives me the peace of mind that all is well especially as I know that I could ask Home Instead to step in at any time should my father need further assistance.
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Review from Paddy O (Daughter of Client) published on 13 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The owners are very good at providing the carers, which my mother now needs. As I live a long way from Dawlish, I need to have the reassurance that she is in good hands and I feel that Home Instead are giving me and my family that reassurance.
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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Home Instead (West Exeter & Teignbridge) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.768 for Home Instead (West Exeter & Teignbridge) is calculated as follows: ( (76 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 95 Ratings = 4.768
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (West Exeter & Teignbridge) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (0)

There are no team members posted.

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