Home Instead (West Exeter & Teignbridge)

Tunnicliffe Building, Barton Hill Car Park, Dawlish EX7 9QQ
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9.8 59 Reviews
  • Home Instead (West Exeter & Teignbridge), Dawlish
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Contact the Home Instead West Exeter & Teignbridge office for the complete pricing guide.

Good to Know

Group/Owner

Person in charge

  • Daniel Goode (Operations Manager)
Are you the Owner/Manager of Home Instead (West Exeter & Teignbridge)? View your Advertising Options

Home Instead (West Exeter & Teignbridge) Reviews (59)

9.8

Home Instead (West Exeter & Teignbridge) has a Review Score of 9.8 (9.768) out of 10, based on 16 reviews in the last 2 years.
Over all time Home Instead (West Exeter & Teignbridge) has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (West Exeter & Teignbridge)
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Total of 59, showing 21-40
Review from A N (Daughter of Client) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I are delighted with the care our dad receives from the carers. We also met one of the service managers today, which was most helpful to all of us moving forward and keeping all informed.
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Review from David T (Client) published on 15 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care provided to me has been consistently of a good standard. All carers involved are mindful of my needs and provide the care and companionship that I require to a good standard, freeing up time for my wife to have a deserved break to do what she wants knowing I am safe and well looked after
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Review from Judith A (Client) published on 23 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Delighted to say I am very impressed with your service. My cleaner is like having an individual cleaner daily; she doesn't need asking because she is so used to my routines and requirements!
I am hoping to arrange some personal care soon to help me get back to showering etc, following my mobility problems
and will be contacting yourselves about this in the next few weeks.
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Review from R S (Client) published on 8 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers that Home Instead have provided are outstanding and a credit to the firm, both going the extra mile and providing a high standard of care and support. We appreciate their companionship and conversation, as well as the personal care and domestic duties they complete. We look forward to their
daily visits.
Reply from Liberty Higginson, Business Development Manager at Home Instead (West Exeter & Teignbridge)

Thank you! We appreciate this excellent review! We're so pleased that you are thrilled with our team's support. Thank you again!

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Review from T K (Daughter of Client) published on 8 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother seems to be doing well under their care. She doesn't show any distress or annoyance at having the carers come to see her so that is a good sign as my mum would be very vocal in her disdain if there were issues.
Reply from Liberty Higginson, Business Development Manager at Home Instead (West Exeter & Teignbridge)

Thank you for your lovely review! It's great to hear that your mother is being looked after well and building trust with our excellent team of Care Professionals!

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Review from Marion A (Wife of Client) published on 3 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased to have changed to Home Instead as they are so helpful and kind and do their best to give the care my husband needs. The carer who comes takes such good care of my husband and is very helpful to me if I need something doing. He is always on time and comes at the same time each visit.
Reply from Liberty Higginson, Business Development Manager at Home Instead (West Exeter & Teignbridge)

Thank you for your lovely review, Marion! We're so glad our team is excellently caring for your husband. We're always happy to help.

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Review from Andrew C (Son of Client) published on 3 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been brilliant for my Mum over the last 2 plus years. There is no doubt that her well being has improved since they started taking care of her and I fear she wouldn't have been able to stay in her own home without them. The staff are excellent and even during the pandemic and the industry
wide recruitment challenges, they've never missed a visit and the quality of the staff has remained first class.
As she's got older and more set in her ways Mum can be very difficult to help. They have always been very patient with her despite what can be quite unreasonable behaviour from her at times. The carers have made it easy for her to be more accepting of the need and tailored the ways they do things to best suit her, as best as anyone could.
As a family we all rate Home Instead very highly.
Reply from Andy Goode, Owner at Home Instead (West Exeter & Teignbridge)

Thank you so much for the kind words, it's lovely and so encouraging to hear how our Care Professionals are making a difference in people's lives. We will make sure those involved in your Mum's care get to see this.
Warm Regards Andy

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Review from Alison L (Daughter of Client) published on 24 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am thrilled with the service Home Instead provides. The caregivers are extremely attentive and considerate, respecting and valuing mum as an individual. The organisation is efficient and reliable which is essential when caring for the elderly.
Mum knows the few regular carergivers and this means
she feels safe. The caregivers are experienced, competent and kind.
Following illness we have been able to increase the number of visits as needed, and then return to our regular pattern as mum has regained strength. This has been very valuable to Mum and to us as a family.
Thank you Home Instead!
Reply from Liberty Higginson, Marketing at Home Instead (West Exeter & Teignbridge)

Thank you so much for your very kind review! It's brilliant to hear that you are thrilled with our service and wonderful Care Professionals. We are extremely proud of them and will be sure to pass on your lovely words. Thank you again!

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Review from Sue H (Daughter of Client) published on 13 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead took over the care of my dad in March this year after a few difficult months of trying to cover his needs. My dad has had care needs for several years, covered by a number of companies, all of whom have done a good job looking after him. Sadly, at 96, he passed away recently, but I have
to say the care Home Instead provided was exceptional and probably the best he had during his final years - saved the best until last, as they say! Living a distance away, knowing Dad was being well cared for, was of huge importance to me. I cannot fault the caregivers - a bunch of wonderful people - for communication and help with any issue that was dealt with quickly and professionally. I was always kept informed of any problem, and they did their utmost to help in any way. The caregivers responded so well to my dad's needs and personality, even celebrating his 96th Birthday, as I couldn't be there. My thanks to everyone at Home Instead, Dawlish, for looking after my dad so well in his final few months.
Reply from Liberty Higginson, Business Development Manager at Home Instead (West Exeter & Teignbridge)

Thank you so much for your kind words, Sue!
We are so proud of our team and pleased that we could make such a positive impact on your father's life! The care professionals enjoyed their time with your father, and we will thank them all for their outstanding work. So again, thank you for choosing us as your care provider, and we wish you and your family well!

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Review from S P (Daughter of Client) published on 23 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Reliable and caring service undertaken with respect at all times. Care and advice is always on hand and always feel that Mum is in good and safe hands when care is being given.
An invaluable service enabling my Mum to stay in her home environment for as long as she can.
Reply from Liberty Higginson, Marketing at Home Instead (West Exeter & Teignbridge)

Thank you for such kind words! It's fantastic to hear that we're providing an invaluable service for your mum. Thank you again!

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Review from Barbara H (Friend of Client) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I have visited my friend it is always a last-minute decision, as I am usually very busy, and where I can see spare hour I give her a ring and say would you like to have a chat. I am always greeted by the carer. She shows me into the room where my friend is usually resting. The house is always spotless.
You feel most welcomed, and nothing is too much trouble. My friend cannot speak too highly of the wonderful care and attention she gets. She often tells me that it would be impossible for her to stay in her home, if it was not for the care she gets from the home provider. The carer will always leave us to have our chat alone, and now and again she will call out cup of tea anyone. It. Is always a home from home service. Well done!
Reply from Liberty Higginson, Marketing at Home Instead (West Exeter & Teignbridge)

Thank you for your lovely review, Barbara!
We're so glad to hear your friend speaks so highly of the care our team provides. It's nice to know you feel welcomed by our team when visiting.
Thank you for your kind words.

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Review from Julie C (Daughter of Client) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has a daily morning visit to get her ready for the day. The carer also checks the diary with her and helps Mum with any household requirements she has. This visit is very important as the rest of the family live a considerable distance away and therefore rely on this daily contact to identify
any problems and contact us as necessary.
Home Instead have cared for both my parents for a number of years and have never failed to turn up. This is very reassuring. If we have any questions, the management team are always available to help.
My mother has two afternoon social visits each week during which she has the freedom to choose what she wants to do. This includes shopping, visits to the garden centre, trips to local beauty spots or to see the sea. She really enjoys the company and conversation.
Overall an excellent service, exceptional staff and always reliable.
Reply from Liberty Higginson, Marketing at Home Instead (West Exeter & Teignbridge)

Thank you for your kind words, Julie! Our team thoroughly enjoy visiting your mother. We're pleased to hear that you feel reassured and that the management team can help answer any questions you may have. We'll relay this back to our Care Professionals Team. Many thanks again.

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Review from C K (Friend of Client) published on 2 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Provided care for a friend of mine. He was very happy with the care he received, they made him feel comfortable and safe.
I would recommend Home Instead to those that are in need of a high quality and caring service.
Reply from Liberty Higginson, Marketing at Home Instead (West Exeter & Teignbridge)

We're so pleased that our team provided high-quality care to your friend! Thank you for your kind words; it's greatly appreciated.

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Review from Dave G (Son of Client) published on 4 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has been so very helpful. From the staff on the phones, the management and the carers I have nothing but praise. They have become part of the family and provide an exceptional service. I would highly recommend.
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Review from Chris H (Son of Client) published on 5 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The best test of a service is what happens when things go wrong. My mother had a number of incidents during her period of care with Home Instead (West Exeter & Teignbridge) and these were dealt with professionally and smoothly. The care givers were excellent in their service and showed great patience
and professionalism when situations became a bit testing.
Thoroughly pleased with all aspects of the service.
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Review from Jean S (Partner of Client) published on 23 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have the highest regard for Home Instead. Their carers were professional in everything they did, arriving promptly each day and carrying out their duties efficiently. They treated my partner with compassion and dignity and gave me support when I needed it. I would highly recommend them.
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Review from Joanne E (Daughter of Client) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had wonderful support for our Mum from Home Instead. Carers are king and responsive to her needs and care requirements; respectful and patient. We will miss them; now Mum is no longer with us.
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Review from Stella H (Daughter of Client) published on 16 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My elderly mother needed personal care to stay in her own home. The ladies who provided this were always caring and helpful; they became her friends. She looked forward to their visits and chatter. The office staff were equally obliging and always managed any change to the routine without hesitation.
Very good, reliable and friendly service from all.
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Review from Linda J (Daughter of Client) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers from Home Instead were kind, warm and patient with my Dad. They went above and beyond in many ways over the almost 2 years they visited Dad. During the last few weeks of his life, they were so gentle and patient and encouraged him to get as much out of each day as he could and sat beside
him and just kept him company when he could no longer eat or get out of bed. I would recommend them to anyone and thank the carers and the people I’ve met and spoken to in the office who were always kind and helpful.
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Review from Val J (Daughter of Client) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The usual care package which is in place for Dad is always very good, being friendly, professional and reliable. However, January was a particularly difficult and unpredictable month for Dad and Home Instead were exemplary in their support of him - and me!
Overnight carers were quickly provided
after Dad had a short, but quite traumatic experience in a care home, which left him feeling insecure about being on his own. And, on two occasions, Dad has become very confused, disorientated and quite frightened during the day and Home Instead have had someone with him within 30 minutes, to reassure him and stay with him until he feels more settled - absolutely above and beyond! Therefore, I want to be clear that this feedback is not just about the carers, but most certainly includes the office based staff too. Without them, nothing would happen.
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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Home Instead (West Exeter & Teignbridge) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.768 for Home Instead (West Exeter & Teignbridge) is calculated as follows: ( (76 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 95 Ratings = 4.768
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (West Exeter & Teignbridge) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (0)

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