Home Instead (West Exeter & Teignbridge)

Tunnicliffe Building, Barton Hill Car Park, Dawlish EX7 9QQ
Review Us
9.8 61 Reviews
  • Home Instead (West Exeter & Teignbridge), Dawlish
Home Instead West Exeter & Teignbridge provides compassionate, person-centred home care that helps older adults live well, safely, and independently in the place they love most - their own home.

The team is known for delivering genuinely caring support that fits around each individual’s life and routines, from friendly companionship visits to more advanced personal care and dementia support. Every visit is designed to bring reassurance, comfort, and dignity.

Care Professionals are carefully selected, fully trained, and matched to clients based on shared interests and personalities, helping to build lasting, trusting relationships. Visits are never rushed, allowing time for meaningful connection - whether that’s enjoying a chat over tea, preparing a favourite meal, or getting out into the local community.

Based locally, the Home Instead team supports families across West Exeter, Dawlish, Teignmouth, Newton Abbot, and the surrounding villages. They work closely with local groups and health professionals to offer advice, community events, and dementia-friendly activities such as their popular Memory Lane Café.

Home Instead West Exeter & Teignbridge takes pride in offering flexible, high-quality care that families can rely on - helping older people maintain their independence, confidence, and happiness at home for as long as possible.
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Care Provided by Home Instead (West Exeter & Teignbridge)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Contact the Home Instead West Exeter & Teignbridge office for the complete pricing guide.

Good to Know

Group/Owner

Person in Charge

  • Daniel Goode (Operations Manager)

Home Instead (West Exeter & Teignbridge) Reviews (61)

9.8

Home Instead (West Exeter & Teignbridge) has a Review Score of 9.8 (9.798) out of 10, based on 14 reviews in the last 2 years.
Over all time Home Instead (West Exeter & Teignbridge) has 61 reviews.

Overall Experience
  • 54
  • 7
  • 0
  • 0
  • 0
Date Published
  • 61
  • 4
  • 6
  • 14
  • 47
Reviewer Connection to Home Instead (West Exeter & Teignbridge)
  • 19
  • 10
  • 9
  • 6
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 61-61
Review from Paddy O (Daughter of Client) published on 13 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The owners are very good at providing the carers, which my mother now needs. As I live a long way from Dawlish, I need to have the reassurance that she is in good hands and I feel that Home Instead are giving me and my family that reassurance.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Home Instead (West Exeter & Teignbridge) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.798 for Home Instead (West Exeter & Teignbridge) is calculated as follows: ( (70 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 84 Ratings = 4.798
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (West Exeter & Teignbridge) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (0)

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