Radfield Home Care Liverpool North, Sefton & Ormskirk

Happy with the care.

I have been helping Mum to set up the care she needs as she was recently discharged from hospital and her health is deteriorating rapidly and moving to palliative care. The staff at Radfield have been amazing and have made the process so easy for us. We've had to revise Mum's care plan several times in the last few weeks as her needs have changed rapidly. The team there have been so helpful, understanding, accommodating and quick to respond to Mum's changing needs. It has made the whole process so easy for us. I have access online to Mum's care plan and see updates from visits which gives great peace of mind. The carers are all so lovely. We were worried Mum wouldn't take to having carers but she really likes the staff and is more than happy for them to help with her care. They take great care of her, again giving us support and peace of mind during quite a difficult time. Thank you to all at Radfield.

Excellent - Friendly staff who are punctual.

I couldn't be happier with the overall service of care and professionalism of everyone from care to management. I couldn't ask for a better set of people to handle my care.

All the members of staff have been absolutely brilliant. Dad has even made his own little rapport with the regular daily ladies which for me is lovely to see. I've laughed and cried with your staff too (in such a short time) and they have shown me that they care too. Thank you Radfield.

I find your service very good indeed. I have been with you for nearly a year and I cannot find anything to complain about. When I was in hospital this year and I had to cancel my care a few times quickly your staff did everything to help me. I was very pleased as I didn't have to worry at all. My son is also very pleased with your services he can see how happy I am with my carer. So all is well. Thank you all.

Just like to say a huge thank you to all your staff who look after my friend, especially the two carers. They not only provide the best care I’ve ever seen for him but actually care about him. Nothing is too much trouble for them, really going above and beyond what is expected. He really appreciates the time, attention and care he receives from them. Knowing he is so well looked after, definitely makes me feel happy that my best friend is getting the help he needs and deserves. Thank you so much.

Happy and great company.

I am very impressed with the standard of care given to my 98-year-old father by all the Radfield care staff. They were always reliable, prompt, and flexible to my dad's changing needs. The staff were always friendly and thoughtful and treated my dad more like a friend. This was backed up by an excellent and helpful administration staff and procedures which included sending clients a weekly summary of the times of visits and who would be attending. The app. that they provided gave me instant access to the carer's report on my dad immediately after their visit. This helped to reassure me that my dad was in good hands as I live 200 miles from him. Hopefully one day in the future all home care will be of this excellent standard.

Complete waste of time. The contracted hours were never completed. I was ridiculed by the carer because I was suffering depression, carer left early knowing I was very down and I've just gone back to laying on the couch with the quilt over me since. I really don't care anymore, I suffer suicidal thoughts. I think the care agency was just put in place so it looked like Social Service had done something. There was never a care plan in place anyway.

They are not the cheapest company providing this care however they are reliable and try to build up a relationship with users by keeping staff changes to a minimum this justifies the extra charge. I would highly recommend this company

My mum has been very happy with the care she has received over the last twelve months plus. A schedule of visits with times and carer attending is sent out. The carers have been very friendly, caring and go above and beyond what is asked of them. Nothing has been too much trouble and if a change in time is needed it's always catered for. Having the carers make us as a family much more confident that Mum is getting the care she needs and her medication controlled. Mum has now gone into a care home. We can't thank Radfield enough for the friendship and care they gave to Mum.

Since I have been allocated Radfield Home Care I have been surprised and delighted with their detail to care, compassion and professionalism. I use them twice a day (morning and evening) because they send me a rota each week I know what time they are calling and in most cases know who the carer is. They always make sure before they leave me that everything is to my satisfaction, I am so happy with Radfield.

My carer is very friendly and cheerful. She is hardworking, always looking around for jobs to help me. She always treats me with dignity and care. The company provide access to my care plan for my relatives and myself and send regular information to keep me up to date with arrangements and any changes. Extremely good service that I would highly recommend to others.

Excellent service, efficient and helpful carers. The kindness and caring nature of the carers is first class. It has been a pleasure to have them in my home. They have helped me build up my strength and confidence since I was discharged from hospital in January.

I'd like to thank all the staff and management for the care they gave my sister. Everyone, without exception was professional, kind, courteous and always treated her with dignity and respect. I would recommend Radfield Home Care Liverpool North to anyone looking to provide care for a loved one.

Excellent company. Worked extremely hard to get my mum back home from hospital under difficult circumstances due to her specific care needs. Nothing was too much trouble and they quickly arranged for staff to have the complex specialist training to care for my mum and provided also the specialist PPE that she needed. My mum was extremely anxious about needing carers, having been totally independent prior to her hospital admission. She settled in very quickly with her nominated carers and has always been full of praise about them. The office staff have also been excellent and always happy to help with anything at all. Would highly recommend this company, the quality of care they provide is amazing and having been employed within the care sector myself for a number of years, I cannot fault them at all. The most professional agency I have come across. Keep the excellent work up Radfield Home Care Liverpool North. I wouldn't have anyone else provide my mum's care and she is extremely happy and content with them.

My friend would like to extend her gratitude and thanks to all of her team and would particularly like to thank the staff member who always manages to fit in some housework alongside the care she gives.

I would not hesitate to recommend Radfield Home Care Liverpool North to anyone looking for home care provision

Staff are all very friendly and professional. Staff arrive when expected and take care of what they are doing. I believe the staff are providing excellent care for my Dad and he gets on really well with them all and has a couple of favourites who I am always pleased to see on the rota.