Radfield Home Care Liverpool North, Sefton & Ormskirk

Radfield Home Care are looking after my daughter's personal hygiene, she has severe learning disability and cerebral palsy she is in her late fifties and can be very challenging but Radfield carers have been so patient, kind and respectful. They always have her smiling. Managers and office staff are so helpful and carer's are brilliant with her care, so glad I was recommended by a friend over a year ago. The best decision I made. Tru professionals 100%.

My mother had Alzheimer’s in the last few months of her life. Radfield carers behaved with exceptional care, friendliness and professionalism in ensuring that all Mum’s needs were met with dignity and diligence. The carers had an experienced feeling for what was required to maximise Mum’s well-being. As a son, I welcomed the extra security of seeing their friendly faces walk through the door four times each day and my mother and I had an excellent relationship with the well-trained and knowledgeable carers. I would thoroughly recommend this company.

We have been very satisfied with Radfield Home Care Liverpool North, the carers are friendly and professional. They have always turned up as requested and we've been informed of when they might be delayed.

Your help has been brilliant - got me talking again and able to look after myself with my wife's help.

I was very happy with the service.

All staff at Radfield are courteous, kind and thoughtful. Always more than happy to help, even on urgent matters. Nothing too much trouble, thoroughly meet or exceed expectations and in touch with family if any questions or concerns.

Very happy with the care 10/10.

Happy with the care.

I have been helping Mum to set up the care she needs as she was recently discharged from hospital and her health is deteriorating rapidly and moving to palliative care. The staff at Radfield have been amazing and have made the process so easy for us. We've had to revise Mum's care plan several times in the last few weeks as her needs have changed rapidly. The team there have been so helpful, understanding, accommodating and quick to respond to Mum's changing needs. It has made the whole process so easy for us. I have access online to Mum's care plan and see updates from visits which gives great peace of mind. The carers are all so lovely. We were worried Mum wouldn't take to having carers but she really likes the staff and is more than happy for them to help with her care. They take great care of her, again giving us support and peace of mind during quite a difficult time. Thank you to all at Radfield.

Excellent - Friendly staff who are punctual.

I couldn't be happier with the overall service of care and professionalism of everyone from care to management. I couldn't ask for a better set of people to handle my care.

All the members of staff have been absolutely brilliant. Dad has even made his own little rapport with the regular daily ladies which for me is lovely to see. I've laughed and cried with your staff too (in such a short time) and they have shown me that they care too. Thank you Radfield.

I find your service very good indeed. I have been with you for nearly a year and I cannot find anything to complain about. When I was in hospital this year and I had to cancel my care a few times quickly your staff did everything to help me. I was very pleased as I didn't have to worry at all. My son is also very pleased with your services he can see how happy I am with my carer. So all is well. Thank you all.

Just like to say a huge thank you to all your staff who look after my friend, especially the two carers. They not only provide the best care I’ve ever seen for him but actually care about him. Nothing is too much trouble for them, really going above and beyond what is expected. He really appreciates the time, attention and care he receives from them. Knowing he is so well looked after, definitely makes me feel happy that my best friend is getting the help he needs and deserves. Thank you so much.

Happy and great company.

I am very impressed with the standard of care given to my 98-year-old father by all the Radfield care staff. They were always reliable, prompt, and flexible to my dad's changing needs. The staff were always friendly and thoughtful and treated my dad more like a friend. This was backed up by an excellent and helpful administration staff and procedures which included sending clients a weekly summary of the times of visits and who would be attending. The app. that they provided gave me instant access to the carer's report on my dad immediately after their visit. This helped to reassure me that my dad was in good hands as I live 200 miles from him. Hopefully one day in the future all home care will be of this excellent standard.

Complete waste of time. The contracted hours were never completed. I was ridiculed by the carer because I was suffering depression, carer left early knowing I was very down and I've just gone back to laying on the couch with the quilt over me since. I really don't care anymore, I suffer suicidal thoughts. I think the care agency was just put in place so it looked like Social Service had done something. There was never a care plan in place anyway.

They are not the cheapest company providing this care however they are reliable and try to build up a relationship with users by keeping staff changes to a minimum this justifies the extra charge. I would highly recommend this company

My mum has been very happy with the care she has received over the last twelve months plus. A schedule of visits with times and carer attending is sent out. The carers have been very friendly, caring and go above and beyond what is asked of them. Nothing has been too much trouble and if a change in time is needed it's always catered for. Having the carers make us as a family much more confident that Mum is getting the care she needs and her medication controlled. Mum has now gone into a care home. We can't thank Radfield enough for the friendship and care they gave to Mum.

Since I have been allocated Radfield Home Care I have been surprised and delighted with their detail to care, compassion and professionalism. I use them twice a day (morning and evening) because they send me a rota each week I know what time they are calling and in most cases know who the carer is. They always make sure before they leave me that everything is to my satisfaction, I am so happy with Radfield.