Blue River Home Care & Live in Care

A perfect carer.

Blue River have been caring for my parents in their own home for about 18 months. It's a very difficult situation: Dad is significantly paralysed after a stroke and Mum has severe dementia. The carers have been effective, kind, and unbelievably patient despite all the difficulties, and the agency has been very responsive and communicative. As well as calm and efficient management of the day to day routine, unexpected problems have with dealt with without turning them into crises, and special events such as birthdays and anniversaries have been given a real sense of occasion. I regard the carers and the registered manager at the agency as friends and feel that my parents could not be in better hands.

I really found the care given a huge help and will always be grateful. We managed to keep mum at home as she wanted in her final months.

We would recommend Blue River Home Care wholeheartedly.

Very well run company. Very caring staff that repeatedly went the extra mile to make my Dad as comfortable and happy as possible. I definitely made the right decision in choosing Blue River. In short, a very well managed caring team that proved to be flexible, reliable and very caring.

The current live-in carer has quickly become a member of our family, with the devastating effects of the current Covid-19 virus; we are sure that she would do anything to keep our dad safe and well, this is a great comfort to the whole family as we all live over 100 miles away and are unable to even visit so this gives peace of mind in these very difficult times.

I felt that Blue River were very keen to fully understand my grandfather's needs in great detail. They were always willing to listen and respond to feedback and were easy to contact at all times of the day. My grandad said that his carer was gentle and always asked if anything else needed to be done. Blue River supported me when I realised that my grandfather needed more visits and were able to accommodate this. This kind of work is difficult and requires sensitivity, and I felt confident that they could be trusted.

The managing director is very experienced in the industry and has been a great help and support to my family throughout these very challenging few months. She has genuine concern for her clients and their welfare and goes the extra mile to provide an outstanding service.

Outstanding.

I was very happy with the way in which Blue River Home Care looked out for my dad on the odd occasion that I had to go out and I was also satisfied with their help and assistance with chores, such as cleaning the house.

My father was a client of Blue River Home Care for less than a year but in that time he received an excellent service from them. Initially, he was very sceptical about having carers but within a couple of weeks he warmed to them and really looked forward to the company and the chat about football, cricket or whatever was the current topic in the news. For my part, if dad was happy, I was happy and I knew that if I had any cause for concern I could always telephone/text and would get a response. Sadly, my father passed away in December following major surgery but I am so pleased that in his final months he was under the care of Blue River, his best interests were always uppermost in their dealings with him.

The care and support my mum has received has been incredible. It's also been really helpful to me and given me peace of mind over her wellbeing, and I will always be thankful for that.

Very happy with the service provided by the manager and her team. Nothing was too much trouble. My dad looked forward to their visits and I could relax knowing that he was being well looked after in my absence. Thank you to all the carers.

You can always get the manager on the phone when you need to change things.

Carers and the office go out of their way to help me with things not even stated in my care plan to do. They went at times way beyond what one would expect from a carer. I have the same carers every day and we are as friends, family and sisters all in one. The office is always considerate to my wishes. The manager is doing everything possible to keep me happy and therefore would always recommend them.

Couldn't be happier with the service. My mum adores the help and care that she receives and regularly fills me in with updates. Care workers are kind and caring and even phone on days off to see how my mum is doing.

I am very pleased with all my carers. They are very nice. We have a lovely time and laugh a lot. I feel they are part of my family. I really enjoy all their company. I find them respectful, compassionate and caring.

Thank you to all the girls who help and care for mum, it is greatly appreciated.

Since the day Blue River were appointed for both my brother and sister in law the standard of care they have provided has been consistently excellent, often going above and beyond what might have been expected.

Manager and her team are extremely friendly and caring individuals who really take the time to understand my relatives' care needs and always deliver on what they promise. The team are excellent to communicate with and very flexible and helpful in challenging times.

I would not hesitate to recommend their services and they have made a real difference in improving the quality of my sister in law and brother's lives.

My mother has now been in the care of the manager and the team at Blue river for over a year and I cannot recommend them highly enough. The recent carers have been of the highest quality and my mums is now benefiting from a fully trained nurse which suits her medical needs.

What separates Blueriver from the others, for us, was the managers personal approach and swift and effective resolution to any issues. Mums prior carers, a few years ago, seemed more concerned with money than care and this is clearly not the case for mums current care - she always comes first.