Blue River Home Care & Live in Care

M25 Business Centre, 121 Brooker Road, Waltham Abbey EN9 1JH
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9.8 111 Reviews
  • Blue River Home Care & Live in Care, Waltham Abbey
Blue River Home Care are a professional and reliable home care agency who provide the highest level of support to enable people to live independently within their own homes.

Operating within the Enfield area of London, this local care provider only employs the best possible staff. Potential care employees are selected for their compassion and for their care experience. They are then carefully vetted and also have to complete rigorous training.

Blue River Home Care focuses on delivering truly person-centered care, personal care, washing, dressing, helping with housekeeping, shopping, cooking, companionship and management of medication, amongst other care duties. They provide Specialist Dementia Care, End of life care and specialist care for people suffering from stroke and other medical conditions requiring specialist care.

Blue River Home Care provides Home from Hospital support and can assess care needs while patients are still in the hospital, prepare everything essential for safe discharge and transfer of care and start providing the care package on the day of the discharge.

Blue River Home Care is proud to have the capacity of starting a new care package within 24 hours of receiving an enquiry. They go the extra mile of providing information & advice on customer's entitlement to NHS, CCG and Local Authority funded care as well as advice on other benefits. The company has established strong partnerships with many local and national organisations and can refer its customers to these organisations to meet the needs of customers fully.

Staff promote the dignity and respect of individuals at all times, and also keep customers, their families and carers informed about major care decisions.
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Care Provided by Blue River Home Care & Live in Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20 – £27
  • Weekly Live-in Care Fees: £1100 – £1300

These prices are only a guideline, please contact Blue River Home Care & Live in Care to find out the exact price for your requirements.

Contact Blue River Home Care & Live in Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Blue River Home Care & Live in Care to get a personalised quote.

Good to Know

Owner

  • Blue River Home Care Ltd
  • Privately Owned

Person in Charge

  • Stefka Deneva (Registered Manager)

Blue River Home Care & Live in Care Reviews (111)

9.8

Blue River Home Care & Live in Care has a Review Score of 9.8 (9.825) out of 10, based on 13 reviews in the last 2 years.
Over all time Blue River Home Care & Live in Care has 111 reviews.

Overall Experience
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Date Published
  • 111
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Reviewer Connection to Blue River Home Care & Live in Care
  • 52
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Total of 111, showing 1-20
Review from Ian C (Son of Client) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Blue RIver Home Care have been supporting Mum (she sadly passed away 17 November) since 2019 and have always provided an excellent level of care and support. I'm in full-time employment running a small business, so I couldn't always devote as much time as I would have liked to Mum, but knowing Blue
River were in her corner really helped, especially as the job was not without its challenges.


Nothing was ever too much trouble, such as picking up prescriptions from the local pharmacy, advising on the right material for nightdresses when Mum was confined to bed, even setting up the TV so she could watch Spurs win the Europa League (!), and the really gnarly stuff like managing incontinence pads and mats.


Thanks so much, Blue River, for all your care and attention to Mum over the years, including the lockdown years, (Mum never got COVID), plus most important of all you ensured that I could grant Mum her final wish of living at home for all of her 96 years.

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Review from R J (Daughter of Client) published on 10 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall I am very happy with the service. The carers are professional, kind and patient, they treat my mother with dignity. Having regular carers who know my mother well has made a big difference.When I need to make a change to the rota, the office is very helpful and do their utmost to fulfill my request.
If
I could offer one small suggestion it would be when new carers are being trained, the office informs me, so that I can meet the new carer. Communicating with the carers to provide feedback is valuable, this ensures I can adjust my plan.
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Review from D A (Daughter of Client) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers have been looking after my mum for a few months now. Yasmin and Natasha have been amazing with her. They are kind and caring and very patient. Professional at all times. They have followed any instructions or help I've asked of them.
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Review from Antonia L (Daughter of Client) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the carers at Blue River enough for the care and help they give my mother. Nothing is too much for them. They are professional and caring and treat my mother with kindness and respect. I trust them completely with my mother. They are very hard working. I would highly recommend them to
others.
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Review from Diane H (Daughter of Client) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mums care has truly been a lifeline for us, allowing Mum to stay comfortably and happily at home. All of the carers are experienced, professional, and absolutely lovely to deal with. They take real care of Mum - not just meeting her needs, but treating her with kindness, respect, and genuine compassion.
We're so grateful for the wonderful support they provide every day.
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Review from Ronald S (Son of Client) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Stefka and the Blueriver team highly enough. From the outset they were attentive and flexible to the needs of my dad when he needed help at home.
Compared to the services we received from the hospital transition team and another care provider they are miles ahead.
When you are looking
for caring and consistent support for loved ones I would highly recommend using this agency.
My dad can be fussy and doesn't readily take to new people. However, both the carers we had he was happy with and would chat with them happily.
Unfortunately his needs now require a nursing home but if or when we are able to bring him back home, we will not hesitate to use BlueRiver for assistance again.
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Review from D M (Daughter of Client) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Id previously had a bad experience with carers so was a bit wary of any type of help for my housebound mother. But.... I cannot thank blue river enough for how they have given me back the trust and part of my own life back .The manager is always helpful and supportive and will always get back to you
with any questions or queries you have practically straight away .I explained my needs and concerns to her and she couldn't of found us 2 caring ,hardworking kind ladies to help care for my mother who is a very hard lady to please but is very happy with her care .we felt comfortable from the start .everyone is always respectful ,patient ,and caring and will listenThank you
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Review from Susan C (Wife of Client) published on 25 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Blue River have been providing care for my husband over the last three years and I would like to thank everyone involved for their kindness and professionalism. This has given us great comfort during this difficult time. I would highly recommend this company to anyone needing care for a loved one.
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Review from Kerrie B (Daughter of Client) published on 25 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Blue River Home Care & Live in Care cared for my dad for a few weeks May/June 2024, Dad was very reluctant at first with new people coming into his home but the carers soon won him over and he was sad to say goodbye when he moved to the nursing home. Dad's conditions were very complex but they were
very knowledgeable and helped us with what equipment to suggest from the NHS etc. All in all, a very positive experience.
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Review from Stephen C (Son of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care from Blue River Care Home Care was excellent and the carers were polite and very friendly. I would highly recommend this group of carers to anyone. They were always on time and always asked if there was anything else that needed to be done to help out in these difficult times. Thank
you Blue River and your team.
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Review from Sara A (Daughter of Client) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Blue River Home Care & Live in Care took over my dad’s care, upon his return from hospital. Within a few weeks, I noticed a positive change in my dad, both physically and mentally. The carer was very motivated to get him eating a healthier diet which, in the long term, improved his stamina. Blue River
kept in close contact with me, giving regular updates.
I am very impressed with this care company and would have no hesitation in recommending them to others.
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Review from Graeme L (Son of Client) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good morning, I'd like to take this opportunity to thank your company and especially her carer who looked after my mother in her most difficult time. She was a great help and comfort to my mum we couldn't have managed without her she's an angel once again I can't thank you all enough for your help and
diligence.
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Review from Kate M (Niece of Client) published on 15 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle had exceptional care by the team of carers and by one member of staff in particular. They were kind, caring, reliable and hard-working and gave our family huge peace of mind. They communicated very well and had my uncle’s best interests at heart. We were so grateful that he had such great care
at the end of his life, he looked forward to the carer coming and had a wonderful relationship with him. Thanks to this carer and the team.
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Review from Lisa B (Daughter of Client) published on 10 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the manager and her team for the excellent care my dad has received after coming home from his long stay in hospital. The carers are very professional, helpful and kind not only to my dad but they are a great support to my mum. Nothing is too much for them and they always provide
support in any way they can. Over the last few months, they have become a vital part of daily life for my parents and I cannot thank them enough!
They are reliable and caring but also spend time to chat and bring some laughter when daily life can be quite challenging.
I would highly recommend them to anyone, they truly achieve 100% for everything.
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Review from Violette W (Wife of Client) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Team of three are equally caring and professional. They feel part of the family and my husband (the user) and I are very happy with the service they provide. We are particularly happy to have the same team as you get used to them. In this day and age of constant complaints about everything and anything,
it is refreshing to be able to say we are happy with a service well provided.
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Review from Sue P (Daughter of Client) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family can not thank the manager and her team enough. My dad was on palliative care for only 3 weeks but the care and empathy shown to my dad was second to none. Nothing was too much trouble for them and they were so reassuring and gentle with our dad, they truly cared for him. It can not ever be
easy for a family to face the daunting prospect that your loved one is on end-of-life care but to have this team looking after dad made this terrible journey that little bit easier to bear, he was in good caring hands. We will always be indebted to Blue River for taking care of our most precious possession, our dear dad. Thank you.
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Review from N W (Daughter of Client) published on 19 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for looking after my mum during her final months.
She always looked forward to her visits and enjoyed chatting to the carers.
They helped brighten her day.
My mum always spoke fondly of them.
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Review from Janet C (Client) published on 26 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I suffer from MS and Blue River Care company has been supporting me with 24/7 care for the last 4 years. I cannot praise the office, visiting carers and live-in carers highly enough. They are the best I've ever had over the years and my only regret is that I didn't know them earlier. It's been such
a relief for me to have found them and I am extremely grateful for the team going far and beyond to help me stay at home. I don't want to go into a nursing home and Blue River Care made it possible. A reliable company that wouldn't disappoint you.
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Review from Alan E (Son of Client) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Blue River Home Care has been providing care for my mum since last September. Mum had contracted shingles and needed support in day-to-day living. Mum was adamant she wanted to stay in her own home so we spoke to the manager at Blue River about care options and at very short notice were able to start
off with just one visit per day from a carer. As Mum's health has gone up and down over the last eight months we have been able to flex the number of visits up and down at short notice and the manager and the team have always been able to accommodate Mum's needs. The quality of care has been outstanding and Mum often speaks of how kind and caring her carer is. The care provided is flexible and means that we know that Mum is supported whenever she needs it. I cannot commend Blue River highly enough and recommend them to anyone who needs support.
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Review from Clive P (Client) published on 4 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Blue River for the past year, since I was discharged from the NHS to receive home care. I was given a list of possible providers and, having spoken to several, I chose Blue River. I’ve never regretted my choice! I have been impressed with the professionalism of all of the team - the
manager and office staff, and especially the carers themselves. They are all pleasant, friendly, helpful and knowledgeable and I look forward to their visits. My condition is being well looked after, and I am very happy with my treatment, I would recommend them to anyone in need of carer support.
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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Blue River Home Care & Live in Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Blue River Home Care & Live in Care is calculated as follows: ( (76 Excellents x 5) ) ÷ 76 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Blue River Home Care & Live in Care is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 4.825
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (0)

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Frequently Asked Questions about Blue River Home Care & Live in Care

What Type of Services does Blue River Home Care & Live in Care offer?

Blue River Home Care & Live in Care offers Home Care.

How many Carers does Blue River Home Care & Live in Care employ?

Blue River Home Care & Live in Care employs 47 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Blue River Home Care & Live in Care to verify any information. View our terms and conditions. Blue River Home Care & Live in Care has an Enhanced Service - more info.