Blue River Home Care

M25 Business Centre, 121 Brooker Road, Waltham Abbey EN9 1JH

Blue River Home Care are a professional and reliable home care agency who provide the highest level of support to enable people to live independently within their own homes.

Operating within the Enfield area of London, this local care provider only employs the best possible staff. Potential care employees are selected for their compassion and for their care experience. They are then carefully vetted and also have to complete rigorous training.

Blue River Home Care focuses on delivering truly person-centered care, personal care, washing, dressing, helping with housekeeping, shopping, cooking, companionship and management of medication, amongst other care duties. They provide Specialist Dementia Care, End of life care and specialist care for people suffering from stroke and other medical conditions requiring specialist care.

Blue River Home Care provides Home from Hospital support and can assess care needs while patients are still in the hospital, prepare everything essential for safe discharge and transfer of care and start providing the care package on the day of the discharge.

Blue River Home Care is proud to have the capacity of starting a new care package within 24 hours of receiving an enquiry. They go the extra mile of providing information & advice on customer's entitlement to NHS, CCG and Local Authority funded care as well as advice on other benefits. The company has established strong partnerships with many local and national organisations and can refer its customers to these organisations to meet the needs of customers fully.

Staff promote the dignity and respect of individuals at all times, and also keep customers, their families and carers informed about major care decisions.

Owner : Blue River Home Care Ltd

Person in charge: Stefka Deneva (Managing Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 47

Staff Languages (other than English): Filipino, Afrikaans, Arabic, Bulgarian, Bengali; Bangla, Bosnian, Czech, Divehi; Dhivehi; Maldivian, Greek, Modern, Spanish; Castilian, French, Irish, Gujarati, Hindi, Croatian, Hungarian, Italian, Kongo, Lithuanian, Latvian, Macedonian, Polish, Romanian, Russian, Turkish, Urdu

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Blue River Home Care: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Blue River Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Blue River Home Care in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.803 for Blue River Home Care is calculated as follows: ( (67 Excellents x 5) + (3 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 76 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Blue River Home Care is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Blue River Home Care has a Review Score of 9.8 (9.803) from 13 Reviews

Average Ratings

  • Excellent
    12
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Blue River Home Care?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Blue River Home Care

  • Client / Service User
    6
  • Daughter of Client/Service User
    2
  • Son of Client/Service User
    2
  • Civil Partner of Client/Service User
    1
  • Granddaughter of Client/Service User
    1
  • more

This is a care provider who, as a whole group are now like kin and members of the client's own family. Mum, who is in palliative care and also has vascular dementia, is unswervingly provided with respect and loving care. The agency's two competent and loving carers are each like a carer, nurse, companion, daughter, sister, mother and friend, all rolled into one! If this is what care services are about then no one could wish for more professionalism, attention, high-quality service and compassion than what is provided. No chore is left undone in the home making life easier for us from cleaning to the required care suitable for our mum's needs. The group gained the trust of the whole family in the shortest time possible. The care provided is meticulously monitored, co-ordinated and supervised by the director most efficiently. Challenges are resolved on the spot. Family are kept informed, made to feel really happy and content with every aspect of mum's care and safety both night and day.

How likely would you be to recommend Blue River Home Care? Extremely Likely

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Average Rating:   5 out of 5

Stefka Deneva, Managing Director at Blue River Home Care responded to this review on 29 Mar 2018:

Thank you so much for the extraordinary review and appreciation Gonul! I cannot express how proud and happy your words make all of us at Blue River Home Care! The two carers will be rewarded with the title " Carer of the Month" and I will ensure they get bonuses too. It is such a pleasure providing 24 / 7 Live in care to your Mum and her every smile is the best possible award for me. Thank you!

As well as cleaning they have been there for me every step of the way and I can't thank them enough. They represent me with social services and arrange everything for me. I receive calls and visits from the office daily to ensure I am happy and safe. The carer comes out and cleans to perfection. There have never been any problems, the care group is excellent.

How likely would you be to recommend Blue River Home Care? Extremely Likely

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Average Rating:   5 out of 5

My father has complex care needs and we have had many agencies in the past over the years. It never worked with any of the many companies we used privately and through the council. Blue River Home Care was recommended to us by a friend and we are so grateful for appointing them as they are like no any other. The owner does more and beyond what one would expect from her. She's part of our life now and her team is just unbelievably well suited for my dad's needs personality and challenges. The whole family and Dad cannot thank Blue River Home Care enough.

How likely would you be to recommend Blue River Home Care? Extremely Likely

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Average Rating:   5 out of 5

We used Blue River to provide cover whilst my mother's live-in carer was having time off. The agency's carer most certainly lived up to that title. She is extremely competent, professional, friendly....and caring! She went out of her way to be a true companion to my mother - who, along with being afflicted by vascular dementia, has very limited movement in terms of standing and walking. The carer was fully adept at handling her straight from the start. My mother clearly appreciated all the attention she received over the day and night and told the carer she would really miss her - and it's not often that she pays compliments!

How likely would you be to recommend Blue River Home Care? Extremely Likely

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Average Rating:   5 out of 5

Stefka Deneva, Managing Director at Blue River Home Care responded to this review on 16 Mar 2018:

Many thanks for the great review Helen. What words. The carer will be thrilled, I'll make sure she receives the compliments and will nominate her for "A carer of the month award."It's been a real pleasure looking after your mum and we look forward to assisting her again. All the best.

Blue River Home Care has been looking after my father for the last two months. It has been a truly life-changing experience for the whole family. Caring, highly competent staff and strong management who would do everything to help you. Extremely happy indeed.

How likely would you be to recommend Blue River Home Care? Extremely Likely

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Average Rating:   5 out of 5

We are extremely happy with the help we are given by the carers and the office. The carers are always on time, they go the extra mile to ensure my grandmother is happy and safe. The office does more and beyond of what is expected by them.
We cannot recommend them any higher and we are happy to support them with spreading the word about the compassionate care they provide.

How likely would you be to recommend Blue River Home Care? Extremely Likely

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Average Rating:   5 out of 5

The service I have been given is excellent. The staff are very friendly and trustworthy. They have helped me so much while they have been here. I would highly recommend their services. The standard of their cleaning is very good. They have been very sociable too.

How likely would you be to recommend Blue River Home Care? Extremely Likely

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Average Rating:   5 out of 5

I was very impressed with Blue River. The owner was extremely knowledgeable and professional and guided us through the steps needed to help. It’s refreshing to see someone dedicated to helping others and putting their interests first at all times.

I would not hesitate to recommend her!

How likely would you be to recommend Blue River Home Care? Extremely Likely

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Average Rating:   5 out of 5

I have found this agency to be more helpful than any other I have come in contact with. Someone from Blue River Home Care came with me to Epping hospital to meet my 95-year-old mother so they could find out her needs before starting to care for her. 3 hours they spent with my mother and me, helping me talk to the OT lady and anyone else she thought I needed to talk to, I can't thank her enough for all her free help. I feel my mother will be safe with Blue River Home Care.

How likely would you be to recommend Blue River Home Care? Extremely Likely

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Average Rating:   4.5 out of 5

Stefka Deneva, Managing Director at Blue River Home Care responded to this review on 12 Feb 2018:

Thank you so much, Wendy, you are most welcome! We could arrange the requested hours immediately and charge you privately, but I believe your mum is entitled to NHS funded care and will make everything possible for you to get the support your lovely mum is entitled to. We are always there for you and will guide you all the way. Best Wishes!

I am a client of Blue River Home Care and although I am new to their service, I am very impressed with the level of professionalism, the staff and management have exuded. Very well pleased.

How likely would you be to recommend Blue River Home Care? Extremely Likely

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Average Rating:   3 out of 5

I couldn't wish for a better carer. My carer is like a daughter to me. She knows me very well, what I like and dislike, she cooks for me and keeps me company. She takes me out to do my shopping and go to a restaurant for lunch. She helps me with my papers and teaches me to use the computer. The other carers that come on the weekends are also very good and cheerful girls. They help me get going.
The manager calls me regularly to check if I'm happy. I had the supervisors visiting and asking lots of questions. I cannot recommend Blue River Home Care company any higher. Without my carers, I wouldn't be able to stay at home and do what I want to do.

How likely would you be to recommend Blue River Home Care? Extremely Likely

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Average Rating:   5 out of 5

Stefka Deneva, Managing Director at Blue River Home Care responded to this review on 07 Feb 2018:

Thank you so much Mrs D. It's a pleasure supporting you. I'm very proud of my team and lucky to have such dedicated and compassionate workers who take pride in everything they do and always put customer's needs first. Will make sure they have your compliments. Many thanks.

One word summarises the service we received - exceptional!
The manager actively worked to find out my ageing mother’s needs and work with the family to agree on a care plan both for the short and medium term. Her deep and current experience enabled us to address our mums needs in a way that put mum first at all times whilst fully considering how we as a family can take an active role and be there for her.

I cannot recommend Blue River Care more highly (especially after having a disastrous experience with a rival local company two years ago) and continue to enjoy working with the manager and the team.

How likely would you be to recommend Blue River Home Care? Extremely Likely

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Average Rating:   5 out of 5

Stefka Deneva, CQC Registered Manager at Blue River Home Care responded to this review on 07 Feb 2018:

Dear Graeme, thank you so much for the extraordinary review. I am really grateful for your kind words and I'm sure that you represent many families who are in a similar, extremely difficult situation of choosing the best possible option for their loved ones. We are always happy to support people with information, guidance and advice and this does not cost anything but makes a huge difference.

Your mum is very lucky to have such a supportive and loving family and we will continue working with you to support her even further.

Very polite professional carers.
I was informed twice a day while I was away regarding my partner activities.
After dealing with them, they keep in contact to know how was my partner doing.
They also informed me about some benefits I could get for my partner (eg care allowance) that I didn't know about.
Overall, I woukd recomend this agency to most friends!

How likely would you be to recommend Blue River Home Care? Extremely Likely

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Average Rating:   5 out of 5

Blue River Home Care, Manager at Blue River Home Care responded to this review on 11 Jan 2018:

Thank you for the great review. It was a pleasure looking after your partner and we look forward to supporting you again when and as required. We pride ourselves in delivering high quality, compassionate care, tailored to your needs and preferences. Customers are at the heart of everything we do and together we make things better.
We are always happy to provide information, support people with applications to NHS funded care, local authorities, Age UK, and many local and national organisations. Don't hesitate to contact us for information & advice.

Thank you and All the best!

Blue River Home Care team

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April 2018

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