2.13-2.15 Astra House, 23-25 Arklow Road, London SE14 6EB
Mercure Care Services is a home care agency that provides the best possible care services to individuals who wish to remain living independently at home.
Their first-rate, person-centred care, takes into account the exact needs of each individual client and offers an extensive portfolio of care services ranging from more general care services to dementia and palliative care.
Staff are specially selected for their compassion and extensive care experience and are fully CRB checked and referenced. Comprehensive training is then undertaken to ensure standards of care are of the highest possible standard.
Dignity and respect are prompted by the company at all times, and clients, carers and family are kept informed about key care decisions.
Owner : Mercury Care Services Ltd
Person in charge: Anne Ewa (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Services Offered: Adult Care (18+)
Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Personal Hygiene Care
Latest Care Quality Commission* Report on Mercury Care Services Ltd: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Mercury Care Services Ltd has a Review Score of 7.7 (7.667)
The Review Score of 7.7 (maximum of 10) for Mercury Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Mercury Care Services Ltd in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.667 for Mercury Care Services Ltd is calculated as follows: ( (4 Excellents x 5) + (2 Goods x 4) ) ÷ 6 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Mercury Care Services Ltd is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Margaret W (Wife of Client) on Thursday 16 November 2017. Relates to November 2017.
I am very satisfied with all the care service I received for my husband. The only problem I have are the times I receive which I'm not very happy with.
How likely would you be to recommend Mercury Care Services Ltd? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Excellent
Value for Money: Good