Maycare Ltd

Unit 30, Vickers House, Priestley Road, Vickers Business Centre, Basingstoke RG24 9NP
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9.2 11 Reviews
  • Maycare Ltd, Basingstoke
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Fees are discussed at our meet the needs assessments. Please contact us for more information.

Good to Know

Owner

  • Maycare Limited

Person in charge

  • Nicola Hurley (Manager)
Are you the Owner/Manager of Maycare Ltd? View your Advertising Options

Maycare Ltd Reviews (11)

9.2

Maycare Ltd has a Review Score of 9.2 (9.233) out of 10, based on 8 reviews in the last 2 years.
Over all time Maycare Ltd has 11 reviews.

Overall Experience
  • 7
  • 2
  • 1
  • 1
  • 0
Date Published
  • 11
  • 0
  • 0
  • 8
  • 3
Reviewer Connection to Maycare Ltd
  • 5
  • 4
  • 1
  • 1
Total of 11, showing 1-11
Review from Adrienne D (Wife of Client) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care team are wonderful.
They are punctual and very efficient, also showing care and consideration towards my husband.
Daily they ensure he is washed, takes his medication and gives his food requirements.
All with dignity and respect.
Reply from Nicola Hurley, Manager at Maycare Ltd

Thank you for such a positive review, we really do value your feedback and are extremely happy to know that you and your husband are happy with the service you both receive. We will always continue to improve in order to meet our service user's needs.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jeremy C (Son of Client) published on 22 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall the service was satisfactory. However, in the last few months, it has been very good with carers showing so much understanding care and better reliability. The office staff and sometimes carers will always contact us with any concerns, changes and information when needed.
Reply from Nicola Hurley, Manager at Maycare Ltd

Thank you for your honest review, we will continue to improve the service and take all feedback onboard.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S E (Daughter of Client) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The girls are so lovely to Mum, it is really appreciated. They are reliable and always have Mum's interest at heart. Mum looks forward to the girls coming. They are a credit to Maycare, we look forward to continuing with care in the new year. Thank you.
Reply from Nicola Hurley, Manager at Maycare Ltd

Thank you for your kind review, we are constantly striving to improve the company and will take your review on board.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R B (Client) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall the service was satisfactory. However, in the last few months was very good with carers showing so much understanding care and compassion. Thank you.
Reply from Nicola Hurley, Manager at Maycare Ltd

Thank you for your kind and honest review, we are constantly changing and improving our service in order to provide the best possible standard of care and support to our service users and their families.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Amanda H (Daughter of Client) published on 20 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a client for 5 years, and I am very pleased with the care provided for her. The carers are respectful to her needs, friendly and professional. Nothing is too much trouble ensuring my mum has everything she needs.
Reply from Nicola Hurley, Manager at Maycare Ltd

Thank you so much for your review, it's been a pleasure caring for your mother. We always aim to improve the care and service we provide and we value your feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G T (Client) published on 19 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers we have now treat me with dignity and are very friendly and helpful.
I would not swap any of them. They do a fantastic job.
I would class them all as friends.
They all go above and beyond when required
Reply from Nicola Hurley, Manager at Maycare Ltd

Thank you for your review, we always aim to improve the service that we provide.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Debbie R (Daughter of Client) published on 18 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has now been with Maycare for almost 8 years and the level of care Mum receives is excellent, Mum's main carer is amazing, professional, caring, thoughtful and thorough, always going the extra mile, we would be lost without her.
We have no issues with the management/office team, in fact my
brother and I very rarely have to contact them, and if we have, any question/query has been dealt with immediately.
We would have no issue in recommending Maycare as a care provider.
Reply from Nicola Hurley, Manager at Maycare Ltd

Thank you so much for your review, your mum has been with us for a while now and we really value your feedback. We will continue to improve our service and care that we provide. Thank you again.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J B (Daughter of Client) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to commend the carries and management staff who cared for my father during the month of October after he was discharged from the hospital on an end of life pathway. The carriers were kind, and thoughtful and worked with dignity for my father.
Reply from Karina, Care Manager at Maycare Ltd

Thank you so much for your kind review, it was our pleasure to take care of your father.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Valerie M (Client) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service, staff always respectful, friendly and professional. Always willing to go that extra mile. Highly recommended.
Reply from Karina .Ismail, Care Manager at Maycare Ltd

Thank you so much for your kind review. We really do strive to meet the service users' needs and it's nice to know that you are happy with the care you receive.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Susan M (Client) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with all of my carers. They always treat me with respect and dignity. They always do what I ask them to do and nothing is too much trouble for any of them. I would recommend Maycare to anyone.
Reply from Karina .Ismail, Care Manager at Maycare Ltd

Thank you very much for your kind review. It makes us very happy to know that you are happy with the service you receive.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Hema K (Client) published on 17 May 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
I have had several bad experiences with Maycare. I have missed several appointments, including a Covid injection and today a trip to Alton. When they failed to turn up on time I was told they could not cover the period, but the carer said she had not been told I needed an early appointment. So my husband
showered me and I waited. The carer said she would come at a certain time but she did not turn up at all. Thus I am writing this review. I am going to follow this up with my doctors who I am seeing tomorrow morning, which I have been told Maycare will not be late for, and on Friday, in order to change my agency. I did not change them before because the Carers themselves are very good.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.2 (9.233)

Overview of Review Score

The Review Score of 9.2 (9.233) out of 10 for Maycare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.533 for Maycare Ltd is calculated as follows: ( (28 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 45 Ratings = 4.533
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Maycare Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Apr 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Maycare Ltd

What Type of Services does Maycare Ltd offer?

Maycare Ltd offers Home Care.

How many Carers does Maycare Ltd employ?

Maycare Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Maycare Ltd to verify any information. View our terms and conditions. Maycare Ltd has an Basic Service - more info.