What Type of Services does Team Carita - Surrey offer?

Team Carita - Surrey offers Home Care.

How many Carers does Team Carita - Surrey employ?

Team Carita - Surrey employs 23 carers.

Team Carita - Surrey, 34 Angus Close, Chessington, London KT9 2BP

Team Carita - Surrey

34 Angus Close, Chessington KT9 2BP

6 Reviews

Care Provided

Contract Durations

Ongoing / Long Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing

Other Care Provided

Dementia
Physical Disability
Visual / Hearing Impairment

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Review from Tara E (Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience

Had a good experience and was given the same support worker throughout which made my time being supported feel consistent. Was supported with all I asked for and there was good communication and flexibility in changing times if needed overall good experience.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A C (Client) published on 20 February 2023
Submitted via Website • Report

Overall Experience

Promised the earth, the moon and the stars in the assessment, and delivered well below what was pitched. No documentation in place for medication administration at the start of the package, took a week to resolve and have MAR charts brought to my home - they were then filled out incorrectly. No thorough

care plan document at any time, I understand this is a CQC requirement. Staff often falling asleep on waking night shifts. Some staff with poor and disinterested attitudes throughout day shifts. Documentation maintained often contained factual errors/was not signed for or was not chronological. The manager could talk the talk, but couldn't provide his many promises of solid, robust, high-quality care, that met my needs. My personal and sensitive information such as NHS number, DOB, address and medical history was for a while at first, and unbeknownst to me shared on messaging app across a wider group of carers than necessary. No true spot checks were ever carried out.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Daughter of Client) published on 2 August 2022
Submitted via Website • Report

Overall Experience

Please do not use this provider. Sadly, we as a family can not change the outcome, but strongly recommend you look elsewhere. Not to be trusted with care for your loved ones and family. Please question the training and suitability of staff.

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Management

Treated with Dignity

Value for Money

Review from Gavin S (Husband of Client) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience

The two carers we had were efficient and very supportive in the limited time they were allowed.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from G W (Brother of Client) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience

The team are very helpful and have made the process easy.
Care standard was 10/10.
Thank you.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Caroline S (Daughter of Client) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience

We, as a family have been very impressed with the level of care we have received from Team Carita DCS-Surrey. It is very important that twice a day my father sees the same Carer, who is always so caring and considerate. What has also impressed me is we are involved as a family and we are informed. It

is nice to be able to have regular contact with the Carer and the whole team.

Reply from Dr Asa'ah Nkohkwo at Team Carita - Surrey

Thank you, Caroline, for sharing such a helpful feedback. We are delighted that our nascent trademark "home hub" concept is already having such an impact to your family. We look forward to developing this new concept further with such encouraging feed. Kind regards.

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Care / Support

Management

Treated with Dignity

Value for Money

Team Carita - Surrey