Home Instead (Northampton)

We have been using Home Instead, Northampton for almost three years, providing care for my mother who has been diagnosed with Vascular Dementia. The carers have been consistent (very important for us) and have done everything asked of them. We have regular review meetings to ensure care is appropriate and making changes where required. Communication is very good from the team at the local office, which again is very important. We would definitely recommend them.

My Aunt who has live in care due to her Alzheimer's was recently hospitalised. Home Instead continued to visit every day for a prolonged period to keep her company and to provide emotional care and support. We cannot fault the carers compassion and kindness. We have used them for 3 years now and have no hesitation in recommending them

The carers who look after my mum are friendly and caring. Very happy with the level of support and care she receives. I find the app very helpful as I do not live near my mum so being able to read the notes is very useful and if I have any concerns I can contact the office. The office staff are very friendly and helpful

I have used this service for the last 3 months and found it to be very good. The carers are all reliable, kind and sensible. Having the app is useful to see what is going on. The reports show a high level of compassion, to... and understanding. The admin staff have also been helpful, especially when plans have had to change at short notice.

The people who attend are very good, helpful and kind.

All the ladies who cared for my husband were very pleasant and we enjoyed meeting them. They were also willing and helpful.

Extremely good, kind and helpful staff, always on time. Nothing is too much trouble. The girls go out of their way to anticipate, manage and adapt to everything. Very helpful and kind during the demise of my husband.

I am having excellent care from two very nice ladies who are a pleasure to work with they are so kind caring and helpful.

I look forward each morning to having my carer. Each one is cheerful and the majority of them have a wonderful smile. All of them are efficient and treat me with dignity. Which I appreciate at my age - 96. I like learning about their families and activities.

We chose Home Instead on the recommendation of a friend who had found the service to be extremely good. We have also been really happy with the service provided. A small team of carers visit and take such good care of my husband and offer me wonderful support. All of the carers are very friendly, caring and efficient and we feel very lucky to have such a professional and kind team supporting us to take care of my husband here at home.

Caring and helpful. Wish it was a bit less expensive.

The level of home care is excellent. The carer not only gets everything done but is a real friend to my mum and she looks forward to her visits. Literally, nothing is too much trouble. It's also reassuring that things are followed up by head office. The meeting with the m one of the staff was useful.

I am very satisfied with the care Home Instead give me. The carers are kind and work efficiently. My family do not live near to me, it's a comfort for them to know I get a visit each day.

Using Home Instead has freed up valuable time for me, as Mum's primary carer and I feel reassured that they are taking good care of her. Thank you!

We have been blessed to have continuity with the same familiar faces which has been essential to my husband's needs having had Alzheimer's and vascular dementia for 9 years.

Home Instead looked after my mother in her own home for several years. They were fantastic. The staff were genuinely interested in her well-being. They washed her, showered once a week, sorted meals, washing up and washing. They were very organised and if anything g was running out, they would let you know in advance so you could do something about it. Mum got to the stage where she could not continue at home otherwise she would still be enjoying their help and company. Wholeheartedly recommend them.

I am very pleased with the care. I receive each day. The carers are very kind and helpful.

My father is receiving daily visits from his Home Instead team and they are so supportive and helpful. He wants to remain as independent as he can for as long as he can and their support enables him to do that. Their visits see to his needs but also provide good company for him and have helped restore his well-being after he had to move out of his home of many years. My family and I are very grateful to have their help.

Home Instead are the reason my Dad is still able to live at home is his beloved bungalow. I'm an only child trying to hold down a full time job whilst trying to assist all my father's needs. Without Home Instead, he would have been in a full-time care home by now which would have been against his wishes. He wants to stay in his home until he gets carried out in a box, that's his words, not mine. We are doing everything we can to make that a reality. The care team are fantastic and deals with my father as a friend rather than a client. They look after all his needs including doing his shopping for him when I'm unable to do that. I thank the team for their continued support and for making my Dad's wishes come true. It can't be easy, as he is in mid-stage Dementia and has no comprehension of anything other than what the weather is like. Thank you, Home Instead for supporting me and my family. You make a huge difference to our lives and more importantly, my Dad's life.

We looked at all of the alternatives for Mum including residential care, live-in help, etc but one of the services offered by Home Instead (Northampton) fitted the bill perfectly. Daily contact to help with shopping, cooking and cleaning, as well as the all-important mental stimulation through contact and interaction. Too many different carers to start with wasn't ideal but now that the routine has settled into two principal carers, my mum is more than happy with the service offered.