Home Instead (Northampton)

Having been recommended by a friend; We are very happy with the service we receive from Homeinstead and would happily recommend you to any of our friends. The team have built up a good relationship with the client and as importantly his dog!

I can fault the service. My father's carers have often gone the extra mile. I cannot recommend them highly enough. The staff particularly three of them who deal with Dad mostly, are excellent. I recommend Home Instead to all who ask about them.

All in all a professional, competent and caring service.

The Home Instead (Northampton) office team are very friendly and helpful and any issues I had have been sorted out promptly and efficiently. My carer and I have built up a good relationship and know more about Accompany Buddy.

Home Instead provide my Dad with excellent care. They have been looking after him for 3 years now and we are very grateful for all that they do. Always on time and very caring and compassionate. His team really are amazing. Without them it wouldn’t be possible for Dad to stay at home. Office staff are always at the end of the phone to discuss any concerns and to offer advice. We believe Dad is getting the best care and we are very happy with Home Instead. Many Thanks to each and every one who looks after Dad.

Many thanks to your great team. Keep up the good work.

My mother has been using Home Instead for over 12 months, and the service has been life-changing. Regular (daily) trips out from a team who feel more like friends than caregivers. Reliable and regular care, and daily updates via the app, leave me feeling much happier that Mum has a busy, active, fulfilling life. The office is easy to get hold of and responds quickly. Really, it has been transformative for both Mum and myself. I regularly recommend others in a similar situation to contact them to see if/how they can help. My only regret is that I didn't contact them earlier.

Excellent service and quality of staff who supported my wife during this service agreement. It enabled me to play golf on one day per week. Personal circumstances changed the need for support from Home Instead during the upcoming autumn and winter months.

I cannot speak highly enough of Home Instead, both the thorough and careful organisation and the wonderful kind carers. My mum, now 97, has had to move into a residential home owing to medical events but Home Instead enabled her to enjoy her independence for much longer than would otherwise have been the case. She enjoyed the carers' visits and they encouraged her to maintain an appropriate diet and good self-care. I would recommend them fully.

From the very first phone call to make the initial enquiries, to the introductions to the carers, I found everyone so friendly and helpful. Dad loved his visits from his lunch ladies. Just as important as ensuring he had lunch was the company. Every member of the team from reception to managers to carers all communicated so well. Happily recommend Home Instead to anyone.

My husband was not completely committed to having a person in while I was out unaware of how anxious he can get if left for longer than a couple of hours. He does not acknowledge his dementia so what has been really promising is that the workers coming in have managed to make meaningful relationships with him already despite all his misgivings. At the end of last week he said that he had enjoyed time with the carers and that perhaps everything was going to work out alright. I put this down to the skill of the carers in working with people with dementia.

They were considerate of myself as a carer as well as ensuring my step mum was safe and happy. The end of 2021 and the beginning of 2022 has been a very difficult time for us as a family and all the staff at home Instead have helped to get us through that, I cannot thank them all enough.

Home Instead has provided excellent care for my grandmother over the past 18 months. The carers are friendly, kind, caring and respectful. The management is also very supportive and gives good advice regarding care issues. I definitely recommend their services.

Ladies are very competent - a pleasure to work with - always reliable. Can count on always willing to do jobs asked of them, in fact, a pleasure to work with. Thank you.

This level of care ensures that our sister can continue to live happily and safely in her home environment for the foreseeable future.

Home Instead (Northampton) has proved to be invaluable to us all. My cousin lives a good distance away from the rest of the family. She employed Home Instead following a stay in hospital two years ago, just weeks before the first Covid 19 lockdown. Since then her carers have shown concern, care, and competence as they look after her needs each day, enabling her to live, as she wishes, in her own home. We, her family, keep in contact regularly by phone but to know that someone is with her each day is a great comfort, and we can use the app to check on how she is coping. The carers help her with personal care, meal preparation, laundry, cleaning, and will shop for her if the need arises. They also find time to chat as they work - a very valuable activity especially when someone lives alone. We have full confidence in all of the staff at Home Instead, carers and admin staff alike, and have often recommended them to others we know in need of care.

My mother has been looked after by Home Instead since she had a fall in September 2020 and became severely disabled. Our family is very small and I live abroad, so we were totally dependent on a reliable, kind and professional care team. Home Instead has really exceeded all expectations. Nothing was too much trouble. The carers were without exception kind, friendly and very good at their job, and I must really praise the office team for being available and supportive with a very "can do" approach at all times. Eventually, mother has become so frail and liable to falls that a care home with 24/7 care has become inevitable. However, up to this stage Home Instead went to enormous efforts to provide excellent care even at night for mother, plus carers coming in 4 times daily. We cannot thank the team and the office staff enough! They are really wonderful.

I cannot recommend Home Instead highly enough. My 94-year-old mother was able to stay in her own home thanks to the care given by Home Instead caregivers. The small team that looked after her were so dependable and went that extra mile to keep her motivated. Her mental well-being was improved with the stimulation they gave her, especially the sing songs she enjoyed. The office staff did a great job under very difficult Covid circumstances keeping us well informed with useful advice. a very well run organisation.

Home Instead took on the care of my much-loved father-in-law shortly after my mother-in-law died nearly five years ago. The small team of caregivers have become like family to him and their dedication and level of care has been exceptional. He has mild dementia and it is important for him to have familiar faces and routine. Nothing is too much trouble for these caregivers, they genuinely care. In the office is another team of dedicated staff who support in every way they can, regularly reassessing to make sure the care package is still suitable and liaising with health care professionals. In recent weeks they have provided invaluable support to me in helping to resolve funding issues. I cannot recommend Home Instead more highly.

I will forever be indebted to them for helping me make it possible to care to the end.