Care Provided by Homecare Unique Ltd
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Duration of Care
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Help at Home
- Food Preparation & Serving
- Shopping Service / Errands
Specialist Care Conditions
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact Homecare Unique Ltd to get a personalised quote
We are aware of the general economic situation and in order to ensure that we don't make things any more difficult than they already are, we keep our fees to the lowest possible,
So, our clients get quality care at a low cost.
The price(s) shown are provided by the agency. Contact Homecare Unique Ltd for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Owner
- Homecare Unique Ltd
- Private Owned
Person in charge
- Debbie Akinfaderin (Manager)
Are you the Owner/Manager of Homecare Unique Ltd?View your Advertising Options
Homecare Unique Ltd Reviews (30)
8.0
Homecare Unique Ltd has a Review Score of 8.0 (7.955) out of 10, based on 2 reviews in the last 2 years.
Over all time Homecare Unique Ltd has 30 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Homecare Unique Ltd
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Review from R V (Daughter of Client) published on 17 June 2022 Submitted via Website•
Overall Experience
The service was very friendly, showed care to Mum and also to me showing interest in the family.
They brighten the Mum's day and some of the staff really stood out positively, making Mum smile most times,
They were professional and kind.
They brighten the Mum's day and some of the staff really stood out positively, making Mum smile most times,
They were professional and kind.
They were polite and I can't think of anything to change...
The service was very friendly, showed care to Mum and also to me showing interest in the family.
They brighten the Mum's day and some of the staff really stood out positively, making Mum smile most times,
They were professional and kind.
They were polite and I can't think of anything to change with them.
We felt, Mum was in safe hands, they were always letting her know what they were doing which was good.
They showed empathy.
They were generally great.
They arrived on time.
I spoke to management and was very helpful.
They brighten the Mum's day and some of the staff really stood out positively, making Mum smile most times,
They were professional and kind.
They were polite and I can't think of anything to change with them.
We felt, Mum was in safe hands, they were always letting her know what they were doing which was good.
They showed empathy.
They were generally great.
They arrived on time.
I spoke to management and was very helpful.
Treated Mum with dignity and respect.
Review from Helen G (Daughter of Client) published on 27 April 2022 Submitted via Website•
Overall Experience
Homecare Unique looked after my father for 3 weeks before he decided it was necessary for him to have 24-hour end of life care. The carer quickly built a relationship with my Dad who was very unsure about have carers. He said 'she'd do anything for me'. They helped dad wash/shower, dress and also...
Homecare Unique looked after my father for 3 weeks before he decided it was necessary for him to have 24-hour end of life care. The carer quickly built a relationship with my Dad who was very unsure about have carers. He said 'she'd do anything for me'. They helped dad wash/shower, dress and also made sure he had a drink and was set up for the day as well as making his bed. We were reassured that he was being looked after and when he went into a nursing home he said he would miss the carer.
Communication with the office was excellent and I particularly appreciated the call asking if he had settled into the nursing home.
Communication with the office was excellent and I particularly appreciated the call asking if he had settled into the nursing home.
Thank you.
↩Reply from Debbie Akinfaderin, Registered nurse / manager at Homecare Unique Ltd
Thank you for your wonderful, it was an absolute honour looking after your dad, we hope he is very happy at the nursing home.
Review from Anne H (Daughter of Client) published on 25 February 2022 Submitted via Website•
Overall Experience
Homecare Unique looked after my mother last year until she was admitted to hospital in December and then into a nursing home. The office staff were always pleasant and very helpful when I phoned them. The carers attending my mother twice a day were lovely and friendly and very professional....
Homecare Unique looked after my mother last year until she was admitted to hospital in December and then into a nursing home. The office staff were always pleasant and very helpful when I phoned them. The carers attending my mother twice a day were lovely and friendly and very professional. Unfortunately, she had a few falls but when the carer found her on the floor they called us and an ambulance and made her comfortable until we arrived. My mother looked forward to them coming and chatting to her.
↩Reply from Debbie Akinfaderin, Registered nurse / manager at Homecare Unique Ltd
Thank you so much for your wonderful feedback, your mum will be greatly missed by us, we hope she is very happy at her new home.
Review from Robin T (Husband of Client) published on 29 December 2021 Submitted via Website•
Overall Experience
The staff were very caring, attended to my wife' s need. The were very helpful. They understood her needs and managed her very well.
Will definitely recommend them to anyone.
Everytime I ring out of hours, I get a response.
Will definitely recommend them to anyone.
Everytime I ring out of hours, I get a response.
They were undoubtedly professional.
The staff were very caring, attended to my wife' s need. The were very helpful. They understood her needs and managed her very well.
Will definitely recommend them to anyone.
Everytime I ring out of hours, I get a response.
Will definitely recommend them to anyone.
Everytime I ring out of hours, I get a response.
They were undoubtedly professional.
Review from Martin S (Son of Client) published on 6 September 2021 Submitted via Website•
Overall Experience
Homecare Unique Ltd looked after my mum until she passed away recently. The carers were very good, pleasant, knowledgeable in what they were doing, professional and friendly.
I can't think of anything for them to improve on.
I can't think of anything for them to improve on.
My mum was properly cared for, she would have a chat with them and she...
Homecare Unique Ltd looked after my mum until she passed away recently. The carers were very good, pleasant, knowledgeable in what they were doing, professional and friendly.
I can't think of anything for them to improve on.
My mum was properly cared for, she would have a chat with them and she loved the carers.
My mum prefers people much older, close to her age looking after her personal care but unfortunately, people around her age don't do care.
She was happy with all the carers and her dignity and privacy were protected. She was respected and the management was easy to contact and discuss with.
I can't think of anything for them to improve on.
My mum was properly cared for, she would have a chat with them and she loved the carers.
My mum prefers people much older, close to her age looking after her personal care but unfortunately, people around her age don't do care.
She was happy with all the carers and her dignity and privacy were protected. She was respected and the management was easy to contact and discuss with.
Great company.
Review from Janella C (Wife of Client) published on 11 August 2021 Submitted via Website•
Overall Experience
They were excellent carers. It was important that I kept my husband at home and it was the lovely carers and other people that made that possible right to the end.
They were professional in all ways, protected my husband's dignity, were friendly, you couldn't have wanted anything better.
They were professional in all ways, protected my husband's dignity, were friendly, you couldn't have wanted anything better.
There...
They were excellent carers. It was important that I kept my husband at home and it was the lovely carers and other people that made that possible right to the end.
They were professional in all ways, protected my husband's dignity, were friendly, you couldn't have wanted anything better.
There were aware of my husband's needs and were great at providing for and meeting the needs.
They made him very comfortable until the last minutes. Both the male and female staff were great and made things easy for us as a family. There was nothing to improve on, they understood my needs as well.
They were professional in all ways, protected my husband's dignity, were friendly, you couldn't have wanted anything better.
There were aware of my husband's needs and were great at providing for and meeting the needs.
They made him very comfortable until the last minutes. Both the male and female staff were great and made things easy for us as a family. There was nothing to improve on, they understood my needs as well.
The management was very good, polite and they all knew their jobs.
Review from Annette S (Client / Service User) published on 5 August 2021 Submitted via Website•
Overall Experience
Beware of using this company. The girls are mostly fantastic. The exception is the office manager who is extremely rude both on the telephone and, having spoken to many of the girls who come in three times per day for myself, extremely rude to them.
My calls for 30 minutes three times a day lunch...
Beware of using this company. The girls are mostly fantastic. The exception is the office manager who is extremely rude both on the telephone and, having spoken to many of the girls who come in three times per day for myself, extremely rude to them.
My calls for 30 minutes three times a day lunch afternoon and bedtime. The girls are told to stay for 20 minutes and allow 10 minutes for travelling. The office manager just rang me to let me know they were finding me new carers at which stage I reminded her that I had requested new carers not the other way around. Her rudeness is amazing. I mentioned about the 30 minute call time and her reply was “if the girls have completed all of the tasks you require they leave”. I said that last night the carers, along with my husband, pulled my pyjamas up and, as I was going out for a quick cigarette, made 2 cups of tea. When we came in after 5 minutes they had gone, no goodbye or is there anything else you require?
↩Reply from Debbie Akinfaderin, Registered nurse / manager at Homecare Unique Ltd
We are sorry to note that you had a bad experience.Unfortunately, as a care company, our staff are only covered to complete tasks that are set out on a care plan, therefore they were unable to carry out duties like changing the puppy's mat, cleaning up dog mess, etc.
Unfortunately, we had to...
We are sorry to note that you had a bad experience.Unfortunately, as a care company, our staff are only covered to complete tasks that are set out on a care plan, therefore they were unable to carry out duties like changing the puppy's mat, cleaning up dog mess, etc.
Unfortunately, we had to pass the package back due to our zero-tolerance policy to any form of abuse.
We pride ourselves on delivering care in an environment that is safe, friendly and free of any form of abuse to clients and also to our staff.
Please note you have spoken to a care coordinator at the office but not the manager. If you would like to speak to the manager then please contact me at the office.
Review from Amanda D (Daughter-in-law of Client) published on 21 August 2020 Submitted via Website•
Overall Experience
Homecare Unique was assigned to us from the hospital when my
Father-in-Law came home to receive end of life care.
Father-in-Law came home to receive end of life care.
We cannot praise them highly enough for the care, professionalism and support they gave us during some of the most awful weeks of our lives. They looked after my Father in Law with so...
Homecare Unique was assigned to us from the hospital when my
Father-in-Law came home to receive end of life care.
We cannot praise them highly enough for the care, professionalism and support they gave us during some of the most awful weeks of our lives. They looked after my Father in Law with so much genuine compassion during the last weeks of his life also ensuring that my husband and I were okay. Knowing they were coming in to help four times a day gave us reassurance and peace of mind.
Words cannot express our gratitude to each and every member of the care team that visited. We will never ever forget their kindness.
Father-in-Law came home to receive end of life care.
We cannot praise them highly enough for the care, professionalism and support they gave us during some of the most awful weeks of our lives. They looked after my Father in Law with so much genuine compassion during the last weeks of his life also ensuring that my husband and I were okay. Knowing they were coming in to help four times a day gave us reassurance and peace of mind.
Words cannot express our gratitude to each and every member of the care team that visited. We will never ever forget their kindness.
Thank you from the bottom of our hearts.
Review from Laura M (Daughter of Client) published on 5 May 2020 Submitted via Website•
Overall Experience
Homecare Unique Ltd started providing care to my father last August, then also my mother when she came out of the hospital in September. They continued until my father passed away on 1st April this year. The managers were always very helpful, always available, and in my view, outstanding in their...
Homecare Unique Ltd started providing care to my father last August, then also my mother when she came out of the hospital in September. They continued until my father passed away on 1st April this year. The managers were always very helpful, always available, and in my view, outstanding in their ability to respond to my parents' rapid change in care needs. They made it possible for my father to remain in his own home despite his very complex care needs, and I am so very grateful to them for that.
Review from Rachel C (Friend of Client) published on 12 July 2018 Submitted via Website•
Overall Experience
Every single carer that I have met from Homecare Unique have been wonderful, nothing is too much trouble for them, they went over and above what was expected of them during the year that they cared for my friend.
The manager has always been very responsive and supportive and runs this business...
Every single carer that I have met from Homecare Unique have been wonderful, nothing is too much trouble for them, they went over and above what was expected of them during the year that they cared for my friend.
The manager has always been very responsive and supportive and runs this business with genuine love and compassion for her clients.
I would highly recommend Homecare Unique as a wonderful company to care for your family members or friends.
The manager has always been very responsive and supportive and runs this business with genuine love and compassion for her clients.
I would highly recommend Homecare Unique as a wonderful company to care for your family members or friends.
I would like to thank each and every member of staff for the brilliant work they do.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 December 2018Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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