What Type of Services does Observe Care Ltd offer?

Observe Care Ltd offers Home Care.

How many Carers does Observe Care Ltd employ?

Observe Care Ltd employs 50 carers.

Observe Care Ltd, International House, George Curl Way, Southampton, Hampshire SO18 2RZ

Observe Care Ltd

International House, George Curl Way, Southampton SO18 2RZ

4 Reviews

Care Provided

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Medication Assistance (Oral)
Companionship

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service

Other Care Provided

Dementia
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge

Review from David S (Daughter of Client) assisted by family/friend published on 21 July 2022 Submitted via Postal Card • Report

Overall Experience

When a pair of carers really know my needs and likes/dislikes I get really good care. This is however other carers that don't do as good a job as others.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Colin M (Client) assisted by family/friend published on 23 November 2021 Submitted via Postal Card • Report

Overall Experience

After coming out of hospital 3 months ago, we have been cared for in the most professional manner.
They are always happy which in turn makes me happy, nothing is too much trouble for them. Could not have had better care in this situation, which is helping me immensely. Well done Observe Care Ltd,

could not manage without all your care and dedication.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Yvonne A (Daughter of Client) published on 1 November 2021 Submitted via Website • Report

Overall Experience

Had been using this care agency for live-in care for both my parents for the past three months. Dad was the primary care recipient, with Parkinson's and Dementia. Mum had less than a quarter of care package needs, just meds and two meals, price adjustment accordingly. Carer turnover was unacceptable.

Four in first eight of twelve weeks and we were let down by no management input when elderly father was hospitalised for a week, yet still charged for full services despite no offer from agency to assist us in the hospital to give Dad care. The agency nor the carer discussed how to split her services. We were left to look after Dad in the hospital alone but charged full price. The carer then left midweek when Dad returned home and no contractual cover offered, despite them notifying us three days previously. Instead advised any cover would be charged at a more expensive, additional hourly rate which we could not afford, despite full LIC charges being invoiced for. Hence official complaint. Any queries made to the manager.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Patricia M (Partner of Client) published on 30 November 2020 Submitted via Postal Card • Report

Overall Experience

Carers are polite, friendly and courteous and respond well to the demand and care of the client. Very happy with the excellent service they have provided. Thank you so much.