SJW The Wright Care Ltd

The Turbine, Coach Close, Worksop S81 8AP

SJW The Wright Care is a dedicated home care provider who believe that continuity is the key to providing an excellent service. They acknowledge and understand that requiring support with personal needs can be difficult to accept.

The team is compassionate and sensitive to your feelings and is trained to ensure that you or your loved ones are treated with the utmost respect. All staff are registered as dignity champions. Their service is as individual as you are and will support you every step of the way.

Owner : Susan Wright

Person in charge: Susan Wright (Director/Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 35

Services Offered: Adult Care (18+)

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on SJW The Wright Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for SJW The Wright Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for SJW The Wright Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.882 for SJW The Wright Care Ltd is calculated as follows: ( (90 Excellents x 5) + (12 Goods x 4) ) ÷ 102 Ratings = 4.882

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for SJW The Wright Care Ltd is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 SJW The Wright Care Ltd has a Review Score of 9.9 (9.882) from 17 Reviews

Average Ratings

  • Excellent
    16
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend SJW The Wright Care Ltd?

  • Extremely LIKELY
    15
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to SJW The Wright Care Ltd

  • Daughter of Client/Service User
    6
  • Client / Service User
    4
  • Granddaughter of Client/Service User
    3
  • Friend of Client/Service User
    1
  • Husband of Client/Service User
    1
  • more

SJW are excellent. Carers go above and beyond their roles.
Nothing is too much trouble for them.
Carers are always smart when they arrive, they are always kind and caring to my daughter and always willing to help me out too.
I wouldn't know what I would do without SJW.

How likely would you be to recommend SJW The Wright Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Susan Wright, Managing Director at SJW The Wright Care Ltd responded to this review on 04 Apr 2018:

Thank you, Edna, for your kind comments. We are pleased that SJW are meeting your expectations. We thank you for your continuous long-term support and putting your trust into SJW.

Quite simply the best. I came to the company 2 years ago requesting that they help me with the care of my mother and I feel so lucky to have found them after a previous bad experience with another company. At all times they have treated my mother with the highest standard of care with compassion and dignity and she has felt very loved and cared for in her own home. I know this to be the case because I live next door so have observed this at close proximity. My mother and I would be lost without them!

How likely would you be to recommend SJW The Wright Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Susan Wright, Managing Director at SJW The Wright Care Ltd responded to this review on 03 Apr 2018:

Wow, we are absolutely over the moon to receive this wonderful review. We at SJW are so pleased that we are meeting all your expectations.

All the staff treat my wife with dignity and respect.

How likely would you be to recommend SJW The Wright Care Ltd? Extremely Likely

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Susan Wright, Managing Director at SJW The Wright Care Ltd responded to this review on 03 Apr 2018:

Thank you, George, your feedback is so important to us and we are pleased to hear that we are meeting your wife's needs.

Everything satisfactory. All needs met.

How likely would you be to recommend SJW The Wright Care Ltd? Extremely Likely

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Susan Wright, Managing Director at SJW The Wright Care Ltd responded to this review on 03 Apr 2018:

Thank you, Carole, we are pleased to hear that we are meeting all your expectations.

The staff at SJW The Wright Care Ltd who visit me on a daily basis are excellent. Without them, I would be in a very dark place. They are great listeners and I am reassured they really do care about me. The office team are top notch always available to chat if I have called them.

How likely would you be to recommend SJW The Wright Care Ltd? Extremely Likely

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Care / Support

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Value for Money

Average Rating:   5 out of 5

Susan Wright, Managing Director at SJW The Wright Care Ltd responded to this review on 28 Mar 2018:

Thank you, Ian, for your feedback, SJW are pleased to hear we are meeting your expectations.

The staff at SJW The Wright Care Ltd are very good to me. They cheer me up. If they didn't come, I would probably be in a care home now.

How likely would you be to recommend SJW The Wright Care Ltd? Extremely Likely

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Care / Support

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Value for Money

Average Rating:   5 out of 5

Sue Wright, Managing Director at SJW The Wright Care Ltd responded to this review on 27 Mar 2018:

Thank you for your kind comments. We value your lovely feedback.

My friend of a longtime was wanting to change his current agency so we arranged for SJW The Wright Care Ltd to come and give us some details on their services. I found this company professional caring and understanding. I would not hesitate to recommend SJW The Wright Care Ltd, their name is definitely a reflection on them.

How likely would you be to recommend SJW The Wright Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Sue Wright, Managing Director at SJW The Wright Care Ltd responded to this review on 26 Mar 2018:

Thank you for your feedback, it was our pleasure to meet you both.

The company and staff are great.

How likely would you be to recommend SJW The Wright Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Sue Wright, Managing Director at SJW The Wright Care Ltd responded to this review on 21 Mar 2018:

Thank you, Chris, for your feedback. We are pleased to hear we are meeting your expectations.

The staff visiting dad have been kind and thoughtful.
They have alerted management and health professionals in an appropriate way as my father's condition gradually deteriorated.

How likely would you be to recommend SJW The Wright Care Ltd? Extremely Likely

Overall Standard

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Susan Wright, Managing Director at SJW The Wright Care Ltd responded to this review on 15 Mar 2018:

Thank you Jane for your feedback. Its so important to SJW as this helps us to monitor and improve our service.

Since nan has been having SJW staff, I have noticed that my Nan appears much happier when I visit her. She always says how good all the staff are to her and they make her long days less lonely. Nan has always said she would hate being in a care home with lots of other people. SJW The Wright Care, in my opinion, is the best company for my Nan.

How likely would you be to recommend SJW The Wright Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Sue Wright, Managing Director at SJW The Wright Care Ltd responded to this review on 28 Feb 2018:

Thank you for the kind words, we do our utmost to ensure that we provide an excellent service.

Both my grandads use the SJW Service and it gives me great peace of mind to know they are receiving great support. The staff are friendly and always go out of their way for both my grandads. They both speak highly of the ladies that support them.

How likely would you be to recommend SJW The Wright Care Ltd? Extremely Likely

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Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Sue Wright, Managing Director at SJW The Wright Care Ltd responded to this review on 28 Feb 2018:

Thank you so much for the feedback, we do our utmost to ensure we are providing excellence to all.

The care my mother gets is very good. Having carers now for almost 2 years has really helped me in caring for my Mum, especially at bedtime. I can relax more knowing the carers will deal with most events and will contact me if I am needed.

How likely would you be to recommend SJW The Wright Care Ltd? Likely

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Sue Wright, Managing Director at SJW The Wright Care Ltd responded to this review on 26 Feb 2018:

Thank you for the feedback. We are pleased you and your mum are happy with our service.

Fantastic all round service. My father is treated with great dignity and nothing is too much trouble for the friendly staff.

How likely would you be to recommend SJW The Wright Care Ltd? Extremely Likely

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Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Sue Wright, Managing Director at SJW The Wright Care Ltd responded to this review on 12 Feb 2018:

Thank you so much for the great feedback. We are so pleased that you are happy with our service.

Mum is a very proud person and the thought of care was daunting. However, after meeting and reassurance from the deputy manager from SJW, Mum decided to give it a try. Six years on they have now become part of our life. Mum loves all her girls and if ever we have asked for a change it's always been dealt with there and then.

How likely would you be to recommend SJW The Wright Care Ltd? Extremely Likely

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Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Sue Wright, Managing Director at SJW The Wright Care Ltd responded to this review on 09 Feb 2018:

Thank you very much for your feedback. We are pleased to hear that SJW we are meeting your expectations.

I find the care I receive is very very good, the girls treat me as a friend and with dignity.

How likely would you be to recommend SJW The Wright Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Sue, Managing Director at SJW The Wright Care Ltd responded to this review on 09 Feb 2018:

Thank you very much for your kind words. Your feedback is very much appreciated.

The care SJW gave my mum was excellent. All the staff were likeable and treated Mum with dignity. They all seemed very professional and nothing was too much trouble.

How likely would you be to recommend SJW The Wright Care Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

Sue Wright, Managing Director at SJW The Wright Care Ltd responded to this review on 14 Feb 2018:

Thank you for your kind words. We are happy to hear that we met all your expectations. We wish your mum all the best in her new home.
SJW

The care my grandma has received is excellent we couldn't wish for better care the staff are so helpful and go beyond to give us all support and even go out of their way on days off to ensure we have what we need. There is always someone on the other end of the phone to chat to if we need to. It was a hard decision when discussing my grandma's care but we are all so happy we choose SJW The Wright Care Ltd thank you all and carry on the good work you are all angels xxx

How likely would you be to recommend SJW The Wright Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Sue, Manager at SJW The Wright Care Ltd responded to this review on 07 Feb 2018:

Thank you for your review. Your feedback is appreciated.

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