SJW The Wright Care Ltd

The Turbine, Coach Close, Worksop S81 8AP

SJW The Wright Care Ltd
SJW The Wright Care Ltd
SJW The Wright Care Ltd

Owner : Susan Wright

Person in charge: Susan Wright (Director/Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 35

Services Offered: Adult Care (18+)

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on SJW The Wright Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 SJW The Wright Care Ltd has a Review Score of 9.9 (9.900)

The Review Score of 9.9 (maximum of 10) for SJW The Wright Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for SJW The Wright Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.9 for SJW The Wright Care Ltd is calculated as follows: ( (27 Excellents x 5) + (3 Goods x 4) ) ÷ 30 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for SJW The Wright Care Ltd is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend SJW The Wright Care Ltd?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to SJW The Wright Care Ltd

  • Daughter of Client/Service User
    2
  • Client / Service User
    1
  • Granddaughter of Client/Service User
    1
  • Son of Client/Service User
    1

Fantastic all round service. My father is treated with great dignity and nothing is too much trouble for the friendly staff.

How likely would you be to recommend SJW The Wright Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Sue Wright, Managing Director at SJW The Wright Care Ltd responded to this review on 12 Feb 2018:

Thank you so much for the great feedback. We are so pleased that you are happy with our service.

Mum is a very proud person and the thought of care was daunting. However, after meeting and reassurance from the deputy manager from SJW, Mum decided to give it a try. Six years on they have now become part of our life. Mum loves all her girls and if ever we have asked for a change it's always been dealt with there and then.

How likely would you be to recommend SJW The Wright Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Sue Wright, Managing Director at SJW The Wright Care Ltd responded to this review on 09 Feb 2018:

Thank you very much for your feedback. We are pleased to hear that SJW we are meeting your expectations.

I find the care I receive is very very good, the girls treat me as a friend and with dignity.

How likely would you be to recommend SJW The Wright Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Sue, Managing Director at SJW The Wright Care Ltd responded to this review on 09 Feb 2018:

Thank you very much for your kind words. Your feedback is very much appreciated.

The care SJW gave my mum was excellent. All the staff were likeable and treated Mum with dignity. They all seemed very professional and nothing was too much trouble.

How likely would you be to recommend SJW The Wright Care Ltd? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Good

Value for Money: Good

Sue Wright, Managing Director at SJW The Wright Care Ltd responded to this review on 14 Feb 2018:

Thank you for your kind words. We are happy to hear that we met all your expectations. We wish your mum all the best in her new home.
SJW

The care my grandma has received is excellent we couldn't wish for better care the staff are so helpful and go beyond to give us all support and even go out of their way on days off to ensure we have what we need. There is always someone on the other end of the phone to chat to if we need to. It was a hard decision when discussing my grandma's care but we are all so happy we choose SJW The Wright Care Ltd thank you all and carry on the good work you are all angels xxx

How likely would you be to recommend SJW The Wright Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Sue, Manager at SJW The Wright Care Ltd responded to this review on 07 Feb 2018:

Thank you for your review. Your feedback is appreciated.

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