Over all time SJW The Wright Care Ltd has 47 reviews.
Thank you Julie for your kind words. It is a pleasure to support your daughter and all of the team are proud to be a part of her continuing care.
Thank you Janet for your feedback. We used to have a 48 hour cancellation period however it was becoming increasingly common for clients to cancel their calls in this time frame often leaving large gaps on staff rotas, or that other clients had asked for alternative times/duration to which we had to decline but then in hindsight, we could have met their preferences. We decided to amend the cancellation policy so that once rotas and client sheets are finalised, any calls cancelled after this point are chargeable. For any client cancelling, 10% or more of their care over a short period of time, will be offered the retainer fee in order to keep their desired time/duration for when they wish for care to recommence. This enables clients to continue with their normal care package as they desire. Without this retainer fee, we are left with spaces that otherwise could be filled as we have a waiting list for people wanting care. I hope this explains the reasoning behind our cancellation policy.
Thank you Janice for your positive feedback. We are all looking forward to getting to know your mum more in the future.
Thank you Lindsay for your kind words. SJW are pleased to hear that we are meeting your expectations.
Thank you, Sandra, for your positive feedback. We are pleased to hear that we are providing a good service and meeting your expectations.
Thank you for your Review. SJW are always looking to give the best level of service where possible and are constantly striving to maintain the high standards we set.
Thank you, Jonny, for your feedback. SJW are pleased to hear we are meeting your expectations.
Thank you, Nick, for your positive feedback. It’s a reassurance to SJW that we are meeting your expectations.
Thank you for your feedback. Caring for your mum was a pleasure.
Thank you, Christine, for your Feedback. We at SJW are pleased to hear that we are meeting your expectations.
Thank you, Edna, for your kind comments. We are pleased that SJW are meeting your expectations. We thank you for your continuous long-term support and putting your trust into SJW.
Wow, we are absolutely over the moon to receive this wonderful review. We at SJW are so pleased that we are meeting all your expectations.
Thank you, George, your feedback is so important to us and we are pleased to hear that we are meeting your wife's needs.
Thank you, Carole, we are pleased to hear that we are meeting all your expectations.
Thank you, Ian, for your feedback, SJW are pleased to hear we are meeting your expectations.
Thank you for your kind comments. We value your lovely feedback.
Thank you for your feedback, it was our pleasure to meet you both.
Thank you, Chris, for your feedback. We are pleased to hear we are meeting your expectations.
Thank you Jane for your feedback. Its so important to SJW as this helps us to monitor and improve our service.
Thank you for the kind words, we do our utmost to ensure that we provide an excellent service.
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