Nexus Care Services

I cannot speak highly enough about the care my mom received. From the very beginning, the carers showed genuine compassion, patience, and professionalism. They were incredibly understanding of her needs, especially as she lives with dementia, and consistently treated her with dignity and respect.

What stood out most was the time they took to comfort her. They never rushed interactions and always made sure she felt safe, calm, and supported, even on her more difficult days. Their kindness and reassurance made a real difference not only to my mom's wellbeing but also to our whole family's peace of mind.

It's clear that Nexus truly care about the people they support, going above and beyond in both practical help and emotional understanding. I would not hesitate in recommending Nexus for reliable, compassionate, and high-quality care.

Overall, I would recommend Nexus care services without hesitation.

We have since changed to another care company and they have been fantastic. A lot more caring and supportive of my father's needs.

Would recommend nexus care to people needing care at home.

The girls take her out , make sure she takes her medication . Often they go for something to eat with her . It gets her out of the house , building her confidence back up after my Father died , she doesn't feel so alone now .

Nexus been supporting my parents for more than 2 years - they are excellent in every respect. The Carers are patient, kind, respectful and encouraging. The office staff work hard to find a good match between Client and Carer resulting in positive, friendly and trusting relationships. It's very easy to sort out any queries and the Openpass system means I can access up-to-date information on what my parents have done that day and their state of mind. This is especially important as my parents have dementia. Nexus are always so adaptable, responding very quickly in an emergency and the Carers are responsive each day to the challenges faced when they arrive at my parents house. Often asked to help in a wide range of chores, or taking them out. My father has responded especially well to the daily stimulation of social interaction, mental and physical exercises - he's more engaged and chatty than he has been for years. Having Nexus assist my parents has enabled them to remain at home.

looking for the best care available.

We have a mixture of 3 or 4 carers and Mum is very fond of all of them. They all go above and beyond their duties and it gives the rest of the family such peace of mind knowing that these carers will arrive on time and stay for the whole duration of the call time. They have literally never let us down!

For someone who was very reluctant for carers to come in, it has been nothing but a positive experience and her life is much improved for it.

We have just started with this company and I must say the level of compassion and care which has been shown to my mum has been lovely. Nothing is too much hassle and they have gone above and beyond! If there are any issues or anything to add onto care plans I have a point of contact and the communication has been brilliant! Thank you so much so far with everything!

When Mum was unexpectedly discharged from hospital into a Care Home after a stroke, we needed to quickly set up a care package so she could come home. We were lucky enough to be referred to Nexus who promptly came out to discuss our requirements, a plan was put in place and Mum was able to come home, where she wanted to be. That was nearly 6 years ago!

In that time, Nexus has considerably grown as a company but the level of care continues to be of the highest standard. The office staff and carers are friendly, professional and flexible, nothing is too much trouble. During the recent bad weather, when many people had the opportunity to work from home, the carers didn't let their client's down and soldiered on in the snow.

We cannot recommend Nexus more highly!

The carers are respectful to my mother and very caring, letting me know if they have any concerns. I have recommended Nexus to 2 friends.

My Mum needed a care package for support after after an unplanned stay in hospital. We were arranging care for the first time and it seemed a bit of a minefield to navigate but the team at Nexus were supportive, helpful and responsive.

The care was set up at short notice and was carried out with patience, turning up when the said they would every time. Sometimes they helped Mum with small household chores or making sure she took the correct meds or was eating properly or sometimes that she had a friendly face to combat loneliness.

I live a long way away and my more local brothers work unpredictable shifts. The care provided by Nexus took a weight of all our minds - I would absolutely recommend.

First class professional, personal service both to my uncle (user) and myself (facilitator). All management and care staff are proactive, communicative and positive and make us feel special. Thank you.

My husband had excellent care by Nexus three times a day for about two months, during which time some of them became almost like family and he looked forward to seeing them. They always cheered him up and I could usually hear laughing and chatting while they were with him. Some of them even came to his funeral which demonstrates how real the care was. Prior to setting up the care I had tremendous support and help from one staff member in particular which was much appreciated. I would not hesitate to recommend them.

Could not recommend them highly enough, 5 stars.

Nexus has been looking after my cousin now for 3 months, and I can only praise Nexus for the excellent care and attention my cousin receives from the care team, who are very compassionate and very understanding. I wouldn't hesitate to recommend Nexus to anyone who would require care.

I strongly recommend Nexus Care (I am a domiciliary care manager for another care company and I cannot fault them).

I've had Nexus Care for a few months now and incredibly pleased with not only the carers, but the office staff and management. Everything is what a care firm should be and, alas after a few troublesome companies, Nexus are a very welcome breath of fresh air. It's reassuring that there are still companies such as Nexus that see the service user as human, not a profit line. Very much recommended!

When my father took a nasty fall on his local high street, he broke his right arm and was unable to take care of his daily personal hygiene routine and dressing himself. He is a very proud, intelligent and fiercely independent man so approaching the subject of home care was not easy - despite the fact he is 88 years old. I called Nexus and within 24 hours one of their staff members came to meet my father and assess his needs. He explained that all packages were flexible so Dad could change the schedule of visits around his appointments where needed. Dad is a private man and was slightly nervous about having female carers, so initially Nexus arranged for a male carer to be with him as much possible, but Dad soon relaxed as he became familiar with the female carers who were so respectful of privacy and dignity. From a personal perspective, I can’t thank Nexus enough as they have enabled my dad to keep living independently whilst coping with a broken arm and I know they will be there for the future when needed.