Nexus Care Services

The support providers are well trained & very skilled at providing the support needed.

The whole experience with Nexus has provided us with peace of mind that we have a care provider willing & able to work with us in enabling my mother to have as high a quality of life as she can.

Very happy with the service, a significant improvement over previous care company. Very good onboarding, always respond to email or calls. Very good at adapting as care needs changed. Would.highly recommend.

For some eighteen months Nexus cared for my Mother with four visits each day. The Carers were punctual, kind and supportive. I felt confident about the delivery of service in my Mother's home. Administration within the office was friendly and efficient. Issues or concerns were dealt with without fuss. All round, very good service. Thank you.

Since my Mum started having Nexus Care Services, her life has become easier, less lonely and loves all her Cares. They really do go the extra mile. I can't explain it they just love my Mum. Thank you.

The reassurance and security that the whole service provides are immeasurable. Thank you to everyone at Nexus for the outstanding support and care you give.

I couldn't recommend Sam and his team at nexus more highly.

Having been away recently for some time travelling I can honestly say I didn't worry at all about him at all because they were able to take him to doctors appointments and help him with shopping too. I never knew care could be this good.

Right from my first phone call I felt like nexus care services really cared about what I needed for my mum. Everything was explained and fees etc easy to understand and no hidden fees. Having the rotas emailed is reassuring to see someone is def going. The carer who went to my mum was lovely and reassured tmy mum who is normally very anxious and down when I'm away. I rang her that evening and she was happy and telling me all about what the carer did.We feel very happy to have found a care service that's reliable and genuinely cares about there clients.

From start to finish a very personalized, warm and practical experience. We delt initially with Sam and he was at pains to accommodate mums needs and listened and took time to understand what it was she wanted and needed. He didn't press more care than we needed on us and was at all times professional and kind.

I cannot speak highly enough about the care my mom received. From the very beginning, the carers showed genuine compassion, patience, and professionalism. They were incredibly understanding of her needs, especially as she lives with dementia, and consistently treated her with dignity and respect.

What stood out most was the time they took to comfort her. They never rushed interactions and always made sure she felt safe, calm, and supported, even on her more difficult days. Their kindness and reassurance made a real difference not only to my mom's wellbeing but also to our whole family's peace of mind.

It's clear that Nexus truly care about the people they support, going above and beyond in both practical help and emotional understanding. I would not hesitate in recommending Nexus for reliable, compassionate, and high-quality care.

Overall, I would recommend Nexus care services without hesitation.

We have since changed to another care company and they have been fantastic. A lot more caring and supportive of my father's needs.

Would recommend nexus care to people needing care at home.

The girls take her out , make sure she takes her medication . Often they go for something to eat with her . It gets her out of the house , building her confidence back up after my Father died , she doesn't feel so alone now .

Nexus been supporting my parents for more than 2 years - they are excellent in every respect. The Carers are patient, kind, respectful and encouraging. The office staff work hard to find a good match between Client and Carer resulting in positive, friendly and trusting relationships. It's very easy to sort out any queries and the Openpass system means I can access up-to-date information on what my parents have done that day and their state of mind. This is especially important as my parents have dementia. Nexus are always so adaptable, responding very quickly in an emergency and the Carers are responsive each day to the challenges faced when they arrive at my parents house. Often asked to help in a wide range of chores, or taking them out. My father has responded especially well to the daily stimulation of social interaction, mental and physical exercises - he's more engaged and chatty than he has been for years. Having Nexus assist my parents has enabled them to remain at home.

looking for the best care available.

We have a mixture of 3 or 4 carers and Mum is very fond of all of them. They all go above and beyond their duties and it gives the rest of the family such peace of mind knowing that these carers will arrive on time and stay for the whole duration of the call time. They have literally never let us down!

For someone who was very reluctant for carers to come in, it has been nothing but a positive experience and her life is much improved for it.

We have just started with this company and I must say the level of compassion and care which has been shown to my mum has been lovely. Nothing is too much hassle and they have gone above and beyond! If there are any issues or anything to add onto care plans I have a point of contact and the communication has been brilliant! Thank you so much so far with everything!

When Mum was unexpectedly discharged from hospital into a Care Home after a stroke, we needed to quickly set up a care package so she could come home. We were lucky enough to be referred to Nexus who promptly came out to discuss our requirements, a plan was put in place and Mum was able to come home, where she wanted to be. That was nearly 6 years ago!

In that time, Nexus has considerably grown as a company but the level of care continues to be of the highest standard. The office staff and carers are friendly, professional and flexible, nothing is too much trouble. During the recent bad weather, when many people had the opportunity to work from home, the carers didn't let their client's down and soldiered on in the snow.

We cannot recommend Nexus more highly!