
They always cheered him up and I could usually hear laughing and chatting while they were with him.Bob W(Client / Service User)

They treat their staff well and it shows through the care my father receivesM F(Daughter of Client/Service User)

Nexus Care staff were a lifesaver for our familyDuncan M(Son of Client/Service User)

They always cheered him up and I could usually hear laughing and chatting while they were with him.Bob W(Client / Service User)

They treat their staff well and it shows through the care my father receivesM F(Daughter of Client/Service User)

Nexus Care staff were a lifesaver for our familyDuncan M(Son of Client/Service User)

Nexus Care Services is committed to delivering high-quality home care tailored to individual needs. Whether complex care, personal support, companionship, or a welfare check is required, the goal is to provide the right level of care to help clients remain safe, comfortable, and independent at home.
They believe that no two people are the same, which is why they provide personalised, flexible, and person-centred care. Using a holistic approach, they take...
Nexus Care Services is committed to delivering high-quality home care tailored to individual needs. Whether complex care, personal support, companionship, or a welfare check is required, the goal is to provide the right level of care to help clients remain safe, comfortable, and independent at home.
They believe that no two people are the same, which is why they provide personalised, flexible, and person-centred care. Using a holistic approach, they take the time to understand your needs, preferences, and lifestyle, ensuring your care package is designed around you. As your circumstances change, they can adapt your support accordingly, giving you confidence that the care you receive will always meet your needs.
Services range from 30-minute visits and ad-hoc support through to overnight care and 24-hour live-in care. Every care package is bespoke and tailored to individual requirements, whether occasional assistance or more comprehensive support is needed.
Transparency is important to Nexus Care Services. There are no hidden fees, unexpected charges, or lengthy contracts. The team requests 24 hours’ notice for any changes to a care package and two weeks’ notice to end a service.
Reliability and consistency are at the heart of the service. Experienced and compassionate carers provide support with dignity, respect, professionalism, and genuine kindness, ensuring every client receives the highest standard of care at every visit.
Nexus Care Services is fully registered and regulated by the CQC, providing reassurance that all services meet required standards of quality and safety.
Nexus Care Services welcomes enquiries and offers free, no-obligation assessments in the comfort of each client's home at a convenient time. This allows the team to discuss individual needs, answer questions, and create a care plan that suits the client or their loved one.
Care Provided by Nexus Care Services
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Duration of Care
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Level of Care
Personal Care
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Help at Home
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Specialist Care Needs
- Nursing/Nurse Led Care
- PEG Feeding
- Stoma Care
- Medication Assistance (Intravenous)
- Wound Dressing
- Catheter Care
Specialist Care Conditions
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact Nexus Care Services to get a personalised quote:
30 & 45 minutes optional also.
Singular charge throughout the week. Small percentage surcharge on the weekends to reflect higher carer pay.
Only double charge on bank holidays only.
Please call Nexus for further information or visit our website to see our full pricing policy.
Assessments completed by Samuel Court (Sales Director) with over 16+ years experience in the healthcare industry.
The price(s) shown are provided by the agency. Contact Nexus Care Services for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Consultations
Good to Know
Owner
- Nexus Care Services
- Private Owned
Person in charge
- Tinga Umera (Managing Director)
Nexus Care Services Reviews (92)
Nexus Care Services has a Review Score of 9.9 (9.869) out of 10, based on 32 reviews in the last 2 years.
Over all time Nexus Care Services has 92 reviews.
Carers are excellent + very cheerful.
Carers are excellent + very cheerful.
Thank you for your kind words! I will be sure to pass these onto all the team. Sam
Care package was flexible to needs and can easily be amended if needed with very responsive management.
Carers are all exceptionally kind and understanding of needs putting mum immediately at ease.
Would highly...
Care package was flexible to needs and can easily be amended if needed with very responsive management.
Carers are all exceptionally kind and understanding of needs putting mum immediately at ease.
Would highly recommend.
Thank you for such kind words, we will be sure to pass these onto all the team! Sam
We used Nexus from November 2025 until October 2026 when my dad moved into a residential care home. From the start Sam was excellent in listening and understanding my dad's requirements and even suggested we try less time per day to start with than we had estimated, noting we could always increase...
We used Nexus from November 2025 until October 2026 when my dad moved into a residential care home. From the start Sam was excellent in listening and understanding my dad's requirements and even suggested we try less time per day to start with than we had estimated, noting we could always increase it if needed. The office team were always helpful too when we needed to amend care times or asked if we could have certain carers more often.
The care team were excellent, they were always pleasant and did their best to accommodate my dad who was very particular in what he wanted. They were very patient.
Overall I think Nexus provided an excellent service and would absolutely recommend them.
Thank you for such kind words Rich, this is so lovely to hear and wishing your father all the very best for the future, we really enjoyed looking after him!
The two carers with whom we have had contact have been excellent. They have done what they have been employed to do. They are friendly and spend time engaging with my husband. I am pleased that we have had the same two carers so far, so my husband hasn't had to get used to lots of different people....
The two carers with whom we have had contact have been excellent. They have done what they have been employed to do. They are friendly and spend time engaging with my husband. I am pleased that we have had the same two carers so far, so my husband hasn't had to get used to lots of different people. I was impressed that the second carer who came had contacted the first one to get information. Importantly, they both have common sense. They see what needs doing, and they do it.
Thank you so much for such kind words, both ladies are lovely and we will be sure to pass this feedback on! Sam
I can't recommend Nexus care services highly enough. My Mom used to have another provider for around 18 months but after another fall and hospitalisation, her previous care company had no capacity so we chose Nexus. Really pleased we did. Mom is now having a small and consistent core group of...
I can't recommend Nexus care services highly enough. My Mom used to have another provider for around 18 months but after another fall and hospitalisation, her previous care company had no capacity so we chose Nexus. Really pleased we did. Mom is now having a small and consistent core group of carers who really go above and beyond. They are very caring, committed and professional and they take the time to really talk to Mom and they meet her needs very well. They have helped advocate with Social Services to get her call time increased when needed, and the communication and professionalism from management when I have needed to contact them, has been excellent . When I did have to raise an issue in the early stages about the high number of different carers, this was sorted quickly and the small team Mom now has are absolutely fantastic. The management team are very approachable and responsive. I really can't praise this family company enough. I would highly recommend them.
Thank you Diane for such kind words! This is greatly appreciated! Samuel
We have been using Nexus Home Care every day for a few weeks now and I can honestly say they have been amazing! We've met a number of different staff and they have ALL been so caring and helpful, nothing is too much trouble. We feel very grateful to have such a wonderful business on our doorstep.
We have been using Nexus Home Care every day for a few weeks now and I can honestly say they have been amazing! We've met a number of different staff and they have ALL been so caring and helpful, nothing is too much trouble. We feel very grateful to have such a wonderful business on our doorstep.
Thank you so much for such kind words! We will be sure to pass these onto all the team!
Communicating with...
Communicating with the office is timely & highly efficient.
The support providers are well trained & very skilled at providing the support needed.
The whole experience with Nexus has provided us with peace of mind that we have a care provider willing & able to work with us in enabling my mother to have as high a quality of life as she can.
Thank you for such kind words, this is so lovely to hear and will be sure to pass this onto the team. Sam
Very happy with the service, a significant improvement over previous care company. Very good onboarding, always respond to email or calls. Very good at adapting as care needs changed. Would.highly recommend.
Very happy with the service, a significant improvement over previous care company. Very good onboarding, always respond to email or calls. Very good at adapting as care needs changed. Would.highly recommend.
Thank you for such kind words, this means a lot and helps us to reach more people in our local communities. Sam
For some eighteen months Nexus cared for my Mother with four visits each day. The Carers were punctual, kind and supportive. I felt confident about the delivery of service in my Mother's home. Administration within the office was friendly and efficient. Issues or concerns were dealt with without...
For some eighteen months Nexus cared for my Mother with four visits each day. The Carers were punctual, kind and supportive. I felt confident about the delivery of service in my Mother's home. Administration within the office was friendly and efficient. Issues or concerns were dealt with without fuss. All round, very good service. Thank you.
Thank you for such kind words! The team very much enjoyed looking after your mother and wishing her all the best!
Since my Mum started having Nexus Care Services, her life has become easier, less lonely and loves all her Cares. They really do go the extra mile. I can't explain it they just love my Mum. Thank you.
Since my Mum started having Nexus Care Services, her life has become easier, less lonely and loves all her Cares. They really do go the extra mile. I can't explain it they just love my Mum. Thank you.
Thank you for such lovely words Julie and for taking the time to write a review for us. The team enjoy looking after and supporting your mum! Sam
The team is approachable, easy to contact, and always quick to respond to any questions. Mum is very happy...
The team is approachable, easy to contact, and always quick to respond to any questions. Mum is very happy with the carers who visit her, and it gives our family enormous peace of mind knowing she is receiving such excellent care.
The reassurance and security that the whole service provides are immeasurable. Thank you to everyone at Nexus for the outstanding support and care you give.
Thank you Angela for such kind words. We will be sure to pass the feedback onto all the team. Reviews like this are wonderful to read. Thank you once again!
My father has moved into a home now that his dementia is severe but for 2 years he was a very happy client of Nexus. Sam was able to set things up with only a couple of days notice and although it took a while for a core team of carers to be put in place, but then it was great knowing that he was...
Twists and turns were taken in their stride - from adding extra visits at short notice for medical needs, accompanying for medical appointments etc.
Information was always shared with the family and ideas given where needed.
I couldn't recommend Sam and his team at nexus more highly.
Thank you for such kind words and wishing your father all the very best for the future, the team very much enjoyed looking after him! Sam
Nexus Care have looked after my Dad as if he were there own family. All the carers chat with him and have got to know him so he feels comfortable with them in his home. They are able to help with all his needs including laundry, ironing and shopping. Its great that I get to be his daughter again...
Having been away recently for some time travelling I can honestly say I didn't worry at all about him at all because they were able to take him to doctors appointments and help him with shopping too. I never knew care could be this good.
Thank you for such kind words, the team very much enjoy looking after and supporting your father!
Right from my first phone call I felt like nexus care services really cared about what I needed for my mum. Everything was explained and fees etc easy to understand and no hidden fees. Having the rotas emailed is reassuring to see someone is def going. The carer who went to my mum was lovely and...
Right from my first phone call I felt like nexus care services really cared about what I needed for my mum. Everything was explained and fees etc easy to understand and no hidden fees. Having the rotas emailed is reassuring to see someone is def going. The carer who went to my mum was lovely and reassured tmy mum who is normally very anxious and down when I'm away. I rang her that evening and she was happy and telling me all about what the carer did.We feel very happy to have found a care service that's reliable and genuinely cares about there clients.
Thank you for such lovely words and so thankful to hear how helpful the team have been! Sam
From start to finish a very personalized, warm and practical experience. We delt initially with Sam and he was at pains to accommodate mums needs and listened and took time to understand what it was she wanted and needed. He didn't press more care than we needed on us and was at all times...
From start to finish a very personalized, warm and practical experience. We delt initially with Sam and he was at pains to accommodate mums needs and listened and took time to understand what it was she wanted and needed. He didn't press more care than we needed on us and was at all times professional and kind.
Thank you for your kind words Beccy and wishing your mum all the best. Should anything change in the future, please don't hesitate to contact me.
I cannot speak highly enough about the care my mom received. From the very beginning, the carers showed genuine compassion, patience, and professionalism. They were incredibly understanding of her needs, especially as she lives with dementia, and consistently treated her with dignity and...
I cannot speak highly enough about the care my mom received. From the very beginning, the carers showed genuine compassion, patience, and professionalism. They were incredibly understanding of her needs, especially as she lives with dementia, and consistently treated her with dignity and respect.
What stood out most was the time they took to comfort her. They never rushed interactions and always made sure she felt safe, calm, and supported, even on her more difficult days. Their kindness and reassurance made a real difference not only to my mom's wellbeing but also to our whole family's peace of mind.
It's clear that Nexus truly care about the people they support, going above and beyond in both practical help and emotional understanding. I would not hesitate in recommending Nexus for reliable, compassionate, and high-quality care.
Thank you for such kind words Russell, these mean a lot and will share with all the team!
Nexus provided care for my mum between April 2024 and February 2026. For most of this period, she received one visit a day from the carers, however when her health deteriorated in January, Nexus was extremely supportive and arranged immediately for an increase in the frequency of daily visits. My...
Our experience with Nexus has been very positive. The carers are all extremely reliable, compassionate and helpful. The team as a whole is very responsive and any issues are ironed out immediately. They have excellent communication systems and the new App which allows families to see the outcome of that day's visit is very helpful. Samuel has been extremely helpful in supporting and arranging extra care in recent months when my mum's health deteriorated.
Overall, I would recommend Nexus care services without hesitation.
Thank you for such lovely kind words and wishing your mother all the very best! It has been great working with you as a family to help support your mother. Sam
They do the bare minimum, adminster tablets put a microwave meal in the microwave and then leave. They never greeted my father or made the effort to converse with him. The one time he was left in urine...
They do the bare minimum, adminster tablets put a microwave meal in the microwave and then leave. They never greeted my father or made the effort to converse with him. The one time he was left in urine soaked joggers.
We have since changed to another care company and they have been fantastic. A lot more caring and supportive of my father's needs.
Thank you, for taking the time to share your feedback. We are very sorry to hear that this was your experience, as it does not reflect the high standard of care we aim to provide.
Throughout your father's time with us, we worked hard to deliver consistent and transparent care, including...
Thank you, for taking the time to share your feedback. We are very sorry to hear that this was your experience, as it does not reflect the high standard of care we aim to provide.
Throughout your father's time with us, we worked hard to deliver consistent and transparent care, including maintaining detailed records through our digital system and liaising closely with the assigned social worker and local authority team, who were happy with the care in place.
We take all concerns seriously and regret that, on this occasion, we did not meet your expectations. Feedback like yours is important and helps us continue to review and improve our services.
We sincerely wish your father all the very best with his new care provider.
Nexus Home Care looked after my Dad when he was discharged from Hospital after a fall. Care was arranged quickly and efficiently, and all of the team - Office Staff and all the Carers - were helpful, kind and caring. My dad enjoyed having the carers come in, and as a family we felt reassured he...
Would recommend nexus care to people needing care at home.
Thank you L J for such kind words, wishing your father all the very best! Thank you also for your support! Sam
The girls take her out , make sure she takes her...
The girls take her out , make sure she takes her medication . Often they go for something to eat with her . It gets her out of the house , building her confidence back up after my Father died , she doesn't feel so alone now .
Thank you so much for your heartfelt review. Our team is dedicated to providing the highest level of care and support.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (10)
- 08 Apr 2026
Award-winning home care provider, Nexus Care Services, has opened the doors to a new office in Shenstone, as it creates a new regional hub for its services and recruitment. This...
- 18 Mar 2026
https://nexuscareservices.co.uk/newswire/
- 26 Jan 2026
Tinga Umera, Managing Director of Nexus Care Services, has planned his next venture to raise money for Good Hope Hospital in Sutton Coldfield. Tinga is no stranger to taking on...
Awards / Recognitions (17)
- 24 Sep 2026Recipient: Nexus Care Services
- 31 Dec 2025Recipient: Nexus Care Services
- 18 Nov 2025Recipient: Nexus Care Services
Accreditations
There are no accreditations posted yet for Nexus Care Services.
Meet the Team (3)

Strategic leader with over 15 years of experience in Health and Social Care. Tinga has qualifications from Oxford University in Entrepreneurship...
Strategic leader with over 15 years of experience in Health and Social Care. Tinga has qualifications from Oxford University in Entrepreneurship Studies, He holds a Master’s in Business Administration (MBA) from Aston University and is a Member of the Chartered Global Management Accountant (CGMA). He has a BSc (Hons) in Accounting and Computing (Information Systems) from Wolverhampton University, and he holds a level 5 Diploma in Leadership for Health and Social Care and Children and Young People Services.

I have worked for Nexus Care Services since July 2018 and have progressed from payroll administrator to the Business Development Director and Finance...
I have worked for Nexus Care Services since July 2018 and have progressed from payroll administrator to the Business Development Director and Finance Manager within 2 years. I have worked in the Healthcare industry for 10 years+ and have extensive knowledge of the industry from finance, recruitment, compliance, and sales. My role within the business is to develop and bring on new clients as well as managing all financial affairs with duties including payroll, invoicing and debt collecting. I thoroughly enjoy what I do and see my future only with Nexus.
Nexus is a private, family-owned business and we pride ourselves on reliability, punctuality and providing nothing but exemplary care for our clients in the surrounding local communities. Nexus continues to grow from strength to strength ensuring customer focus and satisfaction is at the heart of what we do. I love the attention to detail that is provided to all our clients with tailor-made care plans produced that include all details about their routines and the client’s preferences. With an exceptional management team behind the business, I believe that Nexus Care Services are the ultimate providers of care.

I have worked for Nexus for the last two years and progressed from being a part-time coordinator to managing a team of coordinators. I have been...
I have worked for Nexus for the last two years and progressed from being a part-time coordinator to managing a team of coordinators. I have been working in healthcare for the last 5 years, in a diverse range of industries (NHS, private, pharmaceutical), and I bring to the company a Media degree and extensive expertise in communications and problem-solving.
My role within the company apart from managing the team of coordinators is to manage the rotas for our Sutton Coldfield clients and carers and to make sure the day-to-day business runs like clockwork. My team is essentially the first point of contact for our carers and clients, so we pride ourselves on the customer service we provide, as well as on solving any urgent problems that might arise daily.
Frequently Asked Questions about Nexus Care Services
How much does Nexus Care Services cost?
The agency lists fees between £33.68 and £36.98 for hourly visiting care and between £1,600 and £2,000 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Nexus Care Services employ?
Nexus Care Services employs 100 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nexus Care Services to verify any information. View our terms and conditions. Nexus Care Services has an Enhanced Service -what an Enhanced Service includes.