Nexus Care Services

1c Mitre Court, 38 Lichfield Road, Sutton Coldfield B74 2LZ
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Top 20 award
10 66 Reviews
  • Nexus Care Services, Sutton Coldfield
At Nexus, the team pride themselves on providing unrivalled levels of home care.   Whether you are looking for complex care or a welfare companion call, they will ensure you have the right carer and support package to help support you to continue living independently at home.

They offer personalised, tailored, person centred, flexible care at home and use a holistic approach to care. This means that if your care needs increase or decrease, you can be assured you receive the level of care that you require at any given time.

Within the packages of care, the team provide a full range of options from as little as 30 minutes a day to 24 hours live-in care and even ad-hoc calls because at Nexus Care Services they tailor bespoke care around your preferences, needs and requirements.

There are no hidden charges or fees, no additions, or long-term contracts and they only ever require 24 hours’ notice to increase or decrease your care or should you feel the services are not satisfactory, terminate the care.

They pride themselves on reliability, providing experienced carers and delivering exceptional care with reliability, punctuality, consistency, respect, and consideration the key drivers within the business.

In addition, they have their sister company; Nexus Home Retail in which they supply sensory and mobility impairment products to help make everyday life easier.

Nexus is registered and regulated by the Care Quality Commission to provide ultimate homecare services (domiciliary care).

Please feel free to enquire within for a phone call or a free no obligation assessment.

Languages spoken by staff – English, Polish, Latvian, Romania, Italian, Urdu, Punjabi, and Gujarati.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32.70

45 minutes & 30 minutes are optional too.


Please call Nexus for further information.

These prices are only a guideline, please contact Nexus Care Services to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Nexus Care Services

Person in charge

  • Tinga Umera (Managing Director)

Nexus Care Services Reviews (66)

10

Nexus Care Services has a Review Score of 10 (9.967) out of 10, based on 10 reviews in the last 2 years.
Over all time Nexus Care Services has 66 reviews.

Overall Experience
  • 50
  • 15
  • 1
  • 0
  • 0
Date Published
  • 66
  • 3
  • 6
  • 10
  • 56
Reviewer Connection to Nexus Care Services
  • 25
  • 10
  • 6
  • 6
  • 5
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 66, showing 61-66
Review from L B (Client) published on 12 November 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
No consistent times. Too many different carers.
Reply from Liam Yates, Nexus Support at Nexus Care Services

It is always difficult for a company to receive feedback that is less favourable than we are used to. I can assure you that every member of the management team has read this review and will learn from the comments that you have made. 2020 has been a very difficult year for so many frontline businesses as we strive to provide a frontline service during a global pandemic. There are times, due to unforeseen circumstances, such as the need for carers to self-isolate or illness, that prevent us from sending the same carers as often as we would under normal circumstances. Rest assured that your comments will be actioned and we thank you for your continued custom.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John B (Client) published on 4 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nexus Care Services sends staff (carers) who understand my needs. These carers are always on time. When I say a carer is good they let that person come a lot. Obviously, some carers are better than others but the overall standard is high. The office staff at Nexus Care Services HQ seem to look after
the carers' needs too.
Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for leaving us this review! We appreciate your comments regarding the carers and management team. We’re proud of our team for providing the care you require and grateful for the opportunity to serve you. Should you need anything, please don’t hesitate to contact us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M K (Wife of Client) published on 20 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service, always on time, and very friendly and helpful staff. Could not ask for anything more thanks to all.
Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for your kind words. If there is anything we can do please give us a call.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Harry S (Friend of Client) published on 5 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel reviewers should speak freely and honestly when writing, and not be subject to undue constraint. It goes without saying that, in a public review, it is both inappropriate and improper to identify individuals or their specific areas of responsibility. That said, I give my unfettered opinion of
the service provided to my friend who has been under Nexus Care Services for more than a decade.
The quality of care and physical support provided by Nexus is of an exceptionally high order. My friend has been treated with the utmost love, care and support, especially during recent months when she has needed an additional layer of emotional support, following upon the death of her younger sister. All Nexus staff have been exemplary. Without hesitation or reservation, I commend them. I would love to have them look after me one day!
Why is the administrative section so unwilling to enter into discussion or correspondence with those of us who also care?
Reply from John Court, Owner/Managing Director at Nexus Care Services

I am very familiar with the client and have been and continue to be proud of the service the carers provide. Indeed, they provide much more to her than a service and the compassion and love for her is clear for all to see. I acknowledge that you have given the management team ( of which I am part of), a low score and I am saddened by this but accept your reasons as to why. I know you would have liked more involvement and communication in some of the most recent matters but unfortunately, there are just some things that we are prohibited from discussing with anyone but immediate family. I do take on board your points though and will try and learn from them in the future.

  • Staff
  • Care / Support
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Review from Sandie P (Daughter-in-law of Client) published on 5 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have recently needed to appoint a carer to my 94-year-old, profoundly deaf mother-in-law. This was to ensure she is able to remain in her own home and surroundings. Having previously worked for and with the owner many years ago, my family and I chose Nexus Homecare. We had the pleasure of meeting
the manager within four days of my initial contact. He met us and my mother-in-law at her home to establish our requirements and her needs. He was incredibly attentive, caring, helpful and informative. The service has been exceptional and the appointed carers have listened and are slowly building a mutual trust together with my mother-in-law to ensure her well-being and comfort in the ‘Winter’ of her life. We are thankful and grateful for the heartfelt service and care provided by a team of people in order to permit a certain peace of mind to a family who live far away from their loved one. Long may it continue during these harrowing times.
Reply from Tinga Umera, Commercial Director at Nexus Care Services

Thank you so much for your kind words. If there is anything else that we can do, just pick up the phone and call us 24/7.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M Y (Daughter of Client) published on 5 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
At the start of the current Covid19 situation, I was so anxious about my mom being in her care home I made the big decision to move her in with me. I then set up care at home package with Nexus. She had two split hours a day, they helped with dressing in the morning and breakfast then came back for
lunchtime. I was at work most of the time so my mom was on her own at home with the carer visiting and my mom suffers from dementia, so her behaviour and tone can sometimes be a little disproportionate but the carers handled this in their stride with a smile and a reassuring way. I couldn't have been happier with the service she received and how her care was communicated with me if I was out at work. Knowing she was eating and drinking and had some company means the world to me. I can't see a time where I'll want Mom to go back into a care home knowing that I can extend her hours as we need, as her needs change. Thank you Nexus team.
Reply from Tinga Umera, Commercial Director at Nexus Care Services

Thank you for taking the time to write a review and as the owner of the business, I take great pride in our level of communication. We really do have an amazing team of carers who are passionate about what they do. We do not settle for anything less than an excellent level of service, so why should you? So pleased we could help.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.967)

Overview of Review Score

The Review Score of 10 (9.967) out of 10 for Nexus Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.967 for Nexus Care Services is calculated as follows: ( (59 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.967
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nexus Care Services is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (13)

Meet the Team (3)

Tinga

Tinga Umera

Job Title: Managing Director Joined: 2020

Strategic leader with over 15 years of experience in Health and Social Care. Tinga has qualifications from Oxford University in Entrepreneurship Studies, He holds a Master’s in Business Administration (MBA) from Aston University and is a Member of the Chartered Global Management Accountant (CGMA). He has a BSc (Hons) in Accounting and Computing (Information Systems) from Wolverhampton University, and he holds a level 5 Diploma in Leadership for Health and Social Care and Children and Young People Services.

Samuel

Samuel Court

Job Title: Business Development Director Joined: 2018

I have worked for Nexus Care Services since July 2018 and have progressed from payroll administrator to the Business Development Director and Finance Manager within 2 years. I have worked in the Healthcare industry for 10 years+ and have extensive knowledge of the industry from finance, recruitment, compliance, and sales. My role within the business is to develop and bring on new clients as well as managing all financial affairs with duties including payroll, invoicing and debt collecting. I thoroughly enjoy what I do and see my future only with Nexus.


Nexus is a private, family-owned business and we pride ourselves on reliability, punctuality and providing nothing but exemplary care for our clients in the surrounding local communities. Nexus continues to grow from strength to strength ensuring customer focus and satisfaction is at the heart of what we do. I love the attention to detail that is provided to all our clients with tailor-made care plans produced that include all details about their routines and the client’s preferences. With an exceptional management team behind the business, I believe that Nexus Care Services are the ultimate providers of care.

Monica

Monica Paraschiv

Job Title: Nexus Events Manager Joined: 2019

I have worked for Nexus for the last two years and progressed from being a part-time coordinator to managing a team of coordinators. I have been working in healthcare for the last 5 years, in a diverse range of industries (NHS, private, pharmaceutical), and I bring to the company a Media degree and extensive expertise in communications and problem-solving.


My role within the company apart from managing the team of coordinators is to manage the rotas for our Sutton Coldfield clients and carers and to make sure the day-to-day business runs like clockwork. My team is essentially the first point of contact for our carers and clients, so we pride ourselves on the customer service we provide, as well as on solving any urgent problems that might arise daily.

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