Home Instead (Worthing & Steyning)

31 Chapel Road, Worthing BN11 1EG
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9.5 28 Reviews
  • Home Instead (Worthing & Steyning), Worthing
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: £40 – £43
  • Weekly Live-in Care Fees: from £1855

Home Instead provides a minimum of one-hour calls. Unlike other care providers, we do not provide shorter calls at uplifted rates. This means we can pay our staff fairly and our limited team of care professionals focus on the task at hand for the full duration of their visit, never cutting calls short. Care professionals are matched with their clients, and they follow a personalised care plan tailored to each client's needs.

These prices are only a guideline, please contact Home Instead (Worthing & Steyning) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Amy Chittenden (Deputy Care Manager)
Are you the Owner/Manager of Home Instead (Worthing & Steyning)? View your Advertising Options

Home Instead (Worthing & Steyning) Reviews (28)

Total of 28, showing 21-28
9.5

Home Instead (Worthing & Steyning) has a Review Score of 9.5 (9.461) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (Worthing & Steyning) has 28 reviews.

Overall Experience

  • 27
  • 1
  • 0
  • 0
  • 0

Date Published

28
0
0
6
22

Review from Liz (Daughter of Client) published on 15 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Worthing has gone beyond our expectations to offer support, kindness and lots and lots of practical help for my Mum. Nothing seems to be too much trouble for the team and we feel they know my mother very well and relay back to us lots of information and insight.
They have helped us through
a very difficult period with Mum with kindness and consideration - even out of hours and we can't thank them enough.

Staff

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Management

Treated with Dignity

Value for Money

Review from Jill W (Daughter of Client) published on 3 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was aways pleased to see the carer and said she made her laugh. She cooked Mum breakfast, made sure she was dressed and comfortable and had time to talk to Mum. There was always a written synopsis of care given.

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Management

Treated with Dignity

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Review from M W (Wife of Client) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service very caring carers always on time.

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Management

Treated with Dignity

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Review from Julie P (Daughter of Client) published on 15 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very unsure which road to go down when I needed to get help for my dad who has Alzheimer's and Home Instead were recommended to me. For the last two weeks, the service they provide had been brilliant for my father. They keep notes on Dad every day so I can see how he is doing and for the first
time in months I know my dad is safe in their hands. Absolutely amazing.

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Review from Ann P (Client) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with my carers and impressed with the staff and company and although I don't have to, I would not hesitate to return if necessary.

Reply from Michael Jeffries at Home Instead (Worthing & Steyning)

Thankyou for the lovely review. We are so happy to see you get back to your usual self over the last few months!

Staff

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Management

Treated with Dignity

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Review from Alison G (Sister-in-law of Client) published on 17 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the companionship service provided by the Worthing branch of Home Instead. All communications have been dealt with promptly and courteously by the management team. They have a clear understanding of the service I require for my relative and have gone out of their way
to facilitate our requirements.
I would have no hesitation in recommending this service provider.

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Review from Clive G (Brother of Client) published on 17 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using the service for about 3 months. I have found Home Instead to be flexible, very friendly and highly professional. I am pleased to recommend this company.

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Review from Naomi (Daughter of Client) published on 22 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so impressed and grateful to the manager and staff for organising care for my mother so quickly and smoothly in an emergency situation. They have been super kind, thoughtful and it has been so easy to communicate with them about my mother's needs. The care provided has been fantastic - they are
truly reliable, professional, yet really care on a personal level. For example, the manager brought my mum some flowers on Mothers Day and has gone out of her way to provide little home touches into Mum's life.
I'm so grateful to the team for helping us out at such short notice and for all the support that you've given me, alongside caring for Mum.
With gratitude.

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Treated with Dignity

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Current Review Score: 9.5 (9.461)

Overview of Review Score

The Review Score of 9.5 (9.461) out of 10 for Home Instead (Worthing & Steyning) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Home Instead (Worthing & Steyning) is calculated as follows: ( (31 Excellents x 5) + (5 Goods x 4) ) ÷ 36 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Worthing & Steyning) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Worthing & Steyning) to verify any information. View our terms and conditions. Home Instead (Worthing & Steyning) has an Basic Service - more info.